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AVA-1338MAN
10,102
XXVAYA
Service Agreement Order Specification Form
MSQT SIA i I"I a135
Customer Company Name Maintenance Payer: Contract bate:
CITY OF REDLANDS 6,13/2008
Customer Contact Approving Contract Billing Address: Avaya Sales Contact:
CITY OF REDLANDS
1270 W PARK AVE Myron Duckens
Corporate Address REDLANDS,CA 92373 Sales Contact Address:
CITY OF REDLANDS Avaya
1270 W PARK AVE 18201 Von Karmen Avenue,Suite 630
REDLANDS,CA 92373 Irvine,CA 92612
Sales Contact Phone Number:
Attached Documents: 1720-444-3191
Attachment Document Annual Prepayment,Initial Invoice
Number Attachment Document Description Amount
161130 Service Agreement Detail Document:City of Redlands 2685946 24 mo-1270 W PARK $948,15
161133 Service Agreement Detail Document:City of Redlands 2685953 24 mo-212 BROOKSIDE $2.WM
The ricepresented here does not include applicable Taxes. Applicable Taxes will appear on the invoice.
Customer Contract Return Dates
6/312008
(signed contract needs to be returned to Avaya by the above date to be valid)
Services start date;For new maintenance services orders,Avaya will determine the services start date upon Avaya's acceptance of the order,For maintenance renewal or recast
orders,the services start date will be the first billing cycle date followingAvaya's acceptance of the order.
Purchase order number or authorizing agent&telephone number(REQUIRED):
Avaya internal use only:
Customer Hierarchy#:
Opportunity Tracking Number(OTN):
Return Avaya Accepted Contract to(Customer Name&Address',: Name&Address of Avaya associate the contract needs to be returned to:
CITY OF REDLANDS Myron Duckens
1270 W PARK AVE Avaya Inc.
REDLANDS,CA 92373 18201 Von Kerman Avenue,Suite 630
Irvine,CA 92612
THIS TRANSACTION IS SUBJECT TO THE TERMS AND CONDITIONS OF THE STATE&LOCAL GOVERNMENT CUSTOMER AGREEMENT
GENERAL TERMS US1 206,
Authorized CustottlerSig"Oura: Date Accepted by
Date
"'k
— / 1110
6-3-08 -2
L
Printeda Ty Wame: Printed or Ty Name
l�larrison V 4-
Title Title
Mayor
Address& ephone number of Customer Signee(includes Corporate address,department)
CAJON ST, SUITE 200
REDLANDS CA 92373
ATTEST-
Lorr 'e Poyz,6,1, City Clerk
AVAYA
STATE&LOCAL GOVERNMENT CUSTOMER AGREEMENT
GENERAL TERMS
This Customer Agreement (the "Agreement") governs the undersigned Customer's including Confidential Information stored on any medium. Upon request, a party will
purchase and/or license of hardware, software and associated Documentation certify in writing its compliance with this Section,'
("Products")and related services as described in the relevant Atrachnienu's)(-Services") 5. INTELLECTUAL PROPERTY RIGHTS
from Avaya Inc., with air address of 211 Mount Airy Road, Basking Ridge, NJ 07920 5.1 Customer Owns Customer IP. Customer reserves all rights, including, but not
("Avitya-'r The"Effective Date"of the Agreement is the date Avaya countersigns it-For limited to,ownership,title,intellectual properly rights arid all other rights and interest in
purposes of this Agreement, the Customer is an agency or department of a State or and to any computer programs(in object or source code format or any other form).know-
Municipal Government, or a publicly funded educational institution. This Agreement how, inventions,processes,data bases,documentation, training materials and any other
covers Products and Services for use only in the United States. If applicable, the intellectual property and any tangible embodiments of it (collectively "Intellectual
Agreement also consists of one or more of the following Attachments: Property" of "IP") that Customer makes available to Avava(collectiveiv "Customer
D — Attachment I-Supply of Generally Available Products IV,).
n — Attachment 2-Implementation Services Terms 5.2 Avaya Owns Avaya IP, Avaya reserves all rights,including, but not limited to,
_ Attachment 3-Maintenance/Managed Services Terms ownership,title,and all other rights'and interest in,and to,any Intellectual Property that
Avaya owned prior to providing Services under the Agreement,any Intellectual Property
1. ORDERS that Avaya develops,creates,or otherwise acquires independently of this Agreement,and
Orders are subject to acceptance by Avaya. Avaya may accept an order by shipping any Intellectual Property that Avaya develops,creates,or otherwise acquires(excluding
Products or commencing to perform Services. Accepted orders will be deemed to Customer IP)while performing Services under the Agreement.
incorporate and be subject to the Agreement.Orders,will be governed by the terms of the 5.3 Customer Ownership hip of Delivered Software. Upon the effective date of this
Agreement even when they lack an express reference to the Agreement.All other terms Agreement, neither party contemplates that the Customer will order customized
and conditions contained in any Customer purchase order or other document not deliverables from Avaya that will result in the transfer of any ownership rights of
expressly referenced in the Agreement will have no effect. software or other proprietary data front Avaya to the Customer. Prior to any obligation of
2. INVOICING AND PAYMENT Avaya to transfer such rights.a written amendment to this Agreement shall be executed
2.1 Invoicing and Payment.Avaya will invoice customer product and service fees as by authorized representatives of both parties expressly identifying the subject intellectual
provided in the applicable attachment. Unless otherwise requested by customer in property and identifying the ownership rights that will be transferred.
writing, Avaya will invoice to and process payments from Customer via Avaya's 6. SOFTWARE LICENSE TERMS AND RESTRICTIONS
electronic bill application. Unless otherwise governed by State law, payment of 6.1 License, Avava grants Customer a non-sublicenseable, non-exclusive, fir on-
undisputed invoices is due within 30 days from the date of Avaya's invoice.Customer transferable, perpetual license to use software and Documentation provided under the
will pay all bank charges, taxes, duties, levies and other costs and commission, Agreement and for which applicable fees have been paid at the indicated capacity and
associated with other methods of invoicing and payment. Avaya may suspend licenses feature levels and within the scope of the applicable license types described below for
and performance of orders for which payment is overdue until the overdue amount is paid Customer's internal business purposes and at locations in the'United States. Except for
in full. the limited license lights expressly granted in the Agreement,Avaya reserves all rights,
2.2 Taxes. Unless Customer provides Avaya with a tax exemption certificate, title and interest in and to the software and Documentation and anv modifications to it.
Customer is solely responsible for paying all legally required taxes, including without "Documentation" means Avaya information manuals containing operating instructions
limitation anv sales,excise or other taxes and fees which may he levied upon the sale, and performance specifications that Avava generally makes available to users of its
transfer of ownership,license,installation or use of the Products,except for any income products and delivers to Customer with the Products. Documentation does not include
tax assessed upon Avaya. The preceding sentence shall be superseded to the extent the marketing materials.
payment of taxes is governed by conflicting State law. 6.2 License Restrictions. To the extent permissible under applicable law. Customer
3. CUSTOMER RESPONSIBILITIES agrees not to: (i)decompile, disassemble, or reverse engineer the software; (it)after.
Customer will cooperate with Avaya as reasonably necessary for Avaya's delivery of modify or create any derivative works based on the software or Documentation:
Products and performance of Services in a timely mariner.Customer will provide Avaya (fit)merge the software with any other software other than as expressly set forth in the
with interface and other information regarding access to third party products in Documentation: 60 use, copy.'sell, sublicense, lease, rent, loan, assign, convey or
Customer's network and necessary third party consents and licenses to enable Avava*s otherwise transfer the software or Documentation except as expressly authorized by the
performance under the Agreement.Customer is responsible for ensuring that its networks Agreement:(v) distribute,disclose or allow use of the software or Documentation,in any
and systems are adequately secured against unauthorized intrusion or attack and regularly formal,through any timesharing service,service bureau,network or by any other means:
backing up its data and files in accordance with good computing practices, If Customer or(vi)permit or encourage any third part),to do so.
fails to meet its cooperation obligations under this Section or as otherwise provided in the 6.3 Backup Copies,Customer may create a reasonable number of archival and backup
Agreement. Avava may delay or suspend its delivery of Products or performance of copies of the software and Documentation,provided all proprietary rights,notices,names
Services relating to Customer's failure. and logos are duplicated on all copies,
4. CONFIDENTIAL INFORMATION 6.4 Termination of License. Avava rnav, with immediate effect. terminate the
4.1 "Confidential Information" means either party's business and/or technical software licenses granted in the Aand aI of exercise all available rights and remedies
information, pricing,discounts and other information or data, regardless of whether in if,within tell business days of Customer's receipt of a reasonably detailed written notice,
tangible or other form if marked or otherwise expressly identified in writing as Customer has not cured all breaches of license limitations or restrictions.
confidential.Information communicated verbally will qualify as Confidential Information 6.5 License Compliance.At Avava's request and upon reasonable prior written notice,
if designated as confidential or proprietary at the time of disclosure and summarized in Avaya will have the right to inspect-Customer',,compliance with these Software License
writing within 30 days after disclosure. Confidential Information excludes information Terms.
that:(i)is publicly available other than by an act or omission of the receiving party:(if)if) 7. WARRANTIES AND LIMITATIONS
subsequent to its disclosure was lawfully received from a third party having the right to Specific warranties for Products and Services are provided in the Attachments,THESE
disseminate the information without restriction on its, dissemination or disclosure; (iii) WARRANTIES ARE LIMITED AS PROVIDED IN EACH ATTACHMENT AND
was known by the receiving party prior to its receipt and was not received from a third GENERALLY AS PROVIDED BELOW.
party in breach of that third party's confidentiality obligations;(iv) was independently 7.1 Exclusions and Disclaimers. The warranties do not extend to any damages,
developed by the receiving party without use of the disclosing party's Confidential malfunctions,or non-conformities caused by:(i)Customer's use of Products in violation
Information;or(v)is required to be disclosed by court order or other lawful government of the license granted under the Agreement or in a manner inconsistent with the
action,but only to the extent so ordered,provided the receiving party provides prompt Documentation; (if)use of non-Avaya furnished equipment, software,or facilities with
written notification to the disclosing party of the pending disclosure so the disclosing Products(except to the extent provided in the Documentation);00 Customer's failure to
party may attempt to obtain a protective order.In the event of a potential disclosure in the follow Avaya's installation, operation or maintenance instructions; (iv) Customer'scase of subsection(v)above,the receiving party will provide reasonable assistance to the failure to permit Avaya timely access,remote or otherwise, to Products;'(v) failure to
disclosing party should the disclosing party attempt to obtain a protective order. inuflernent all new updates to software provided under the Agreernent;(vi)Products that
4.2 Obligations. To the extent permitted by law,each party will protect the secrecy of have had their original manufacturer's serial numbers altered,defaced or deleted,or(vii,
all Confidential Information received from the other party with the same degree of care as Products that have been serviced or modified other than by Avaya or a third party
it uses to protect its own Confidential Information, but in no event with less than a specifically authorized by Avaya to provide the service or modification. EXCEPT AS
reasonable degree of care.Neither party will use or disclose the other party's Confidential REFERENCED AND LIMITED IN THIS SECTION, NEITHER AVAYA NOR ITS
Information except as permitted in this Section or for the purpose of performing LICENSORS OR SUPPLIERS MAKES ANY EXPRESS REPRESENTATIONS OR
obligations under the Agreement. The confidentiality obligations; of each party will WARRANTIES WITH REGARD TO ANY PRODUCTS OR SERVICES OR
survl)e expiration or termination of the A.-reement.Upon termination of the Agreement, OTHERWISE RF'LATED TO THE AGREENIFiNT AVAYA DOES NOT WARRANT
each party will cease all use of the other party*,, Confidential Information and will UNINTFRRUPTFD OR ERROR FREE OPERATION OF PRODUCTS OR THAT THE
promptly return, of at the other party s request destroy. all Confidential Information, PRODUCTS AND SERVICES WILL PREVENT TOLL FRAUD.TO THE MAXIMUM
including any copies, in tangible form in that party's possession or under its control, EXTENT PERMITTED BY APPLICABLE
LAW, AVAYA DISCLAIMS ALL
IMPLIED OR STATUTORY WARRANTIES.INCLUDING,BUT NOT LIMITED TO.
Draft SEE Customer Agreement General Terms-Page I
Version 1A 1206 Proprietary and Confidential
ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR 10. GOVERNING LAW AND DISPUTE RESOLUTION
PURPOSE, AND NON-INFRINGEMENT. THE WARRANTY REMEDIES 10.1 Governing Law.The Agreement and any disputes arising out of or relating to the
EXPRESSLY PROVIDED IN THE AGREEMENT WILL BE CUSTOMER'S SOLE Agreement("Disputes")will be governed by the laws of the state where the Customer
AND EXCLUSIVE REMEDIES. resides,excluding conflict of law principles.
8. INFRINGEMENT DEFENSE AND INDEMNIFICATION 11. TERM AND TERMINATION
8.1 Defense and Indermaitv.Avava will defend Customer.at Avava's expense,against 11.1 General Terms.The Agreement will be effective and continue in effect for three
any Claim,as defined below,and will indemnify Customer as provided in this Section for years from the Effective Date unless terminated earlier in accordance with this Section_
anyjudgments. settlements and court awarded attorney's fees resulting from a Claim. Either party may terminate the Agreement by written notice to the other party effective
Avava*s obligations under this Section are conditioned on the following: 6)Customer immediately upon receipt, if the other party' fails to cure any material breach of the
Promptly notifies Avaya of the Claim in writing upon Customer being made aware of the Agreement within a 30 day period after having received a written notice from the non-
Claim: (h) Customer gives Avaya sole authority and control of the defense and (if breaching party detailing the breach and requesting the breach be cured. Customer may
applicable) settlement of the Claim. provided that Custorner's legal counsel may terminate the Agreement for convenience upon 30 days written notice and subject to
participate in such defense and settlement. at Customer's expense; and (in) Customer termination or cancellation fees, if any. If Customer terminates this Agreement for
provides all information and assistance reasonably requested by Avaya to handle the convenience,Avaya shall submit to Customer a termination settlement claim containing
defense or settlement of the Claim. For purposes of this Section, "Claim" means any any charges up to the date of termination and any applicable termination fees.in the form
cause of action in a third party action,suit or proceeding against Customer based upon an of an invoice, within ninety (90) days front the effective date of the termination.
allegation that a Product as of its delivery date under the Agreement infringes a valid Notwithstanding the foregoing,except for Customer's termination for non-appropriation
U.S.patent or copyright. of funds as set forth in subsection 11.2 below,termination of Maintenance Services shall
8.2 Remedial Measures.If a Product becomes,or Avaya reasonably believes use of a be as set forth in Attachment 3. The provisions concerting confidentiality,license grant
Product may become,the subject of a Claim,Avaya may,at its own expense and option: to Customer, and indemnity (as well as any other terms which, by their nature, are
(i)procure for Customer the right to continue use of the Product(ii)replace or modify intended to survive termination or expiration)of these General Terms will survive any
the Product;or to the extent that neither(i)nor(ii)are deemed commercially practicable, termination or expiration of the Agreement and any order.Except as expressly provided
(iii)refund to Customer a pro-rated portion of the applicable fees for the Product based otherwise in the Agreement and termination for uncured breach,ally termination of the
on a linear depreciation monthly over a five year useful life,in which case Custornet will Agreement will not affect any rights or obligations of the parties under any order
cease all use of the Product and return it to Avava. accepted before the termination of the Agreement became effective.
8.3 Exceptions. Avaya will have no defense or indemnity obligation for any Claim 11.2 Availability of Funds.Customer warrants that it has fonds available to pay all
based on: (i) a Product that has been modified by someone other than Avava; 00 a amounts due hereunder through the end of its current appropriation period and warrants
Product that has been modified by Avaya in accordance with Custorner-provided further that it will request funds to make payments in each appropriation period from now
specifications or instructions: (,in) use or combination of a Product with Third Party until the end of the Agreement term.In the event that:(i)funds are not appropriated and
Products; or(iv) Customer product,, or third party products. "Third Party Products" are not otherwise available to Customer for any fiscal period following its current fiscal
means any products manufactured by a party other than Avaya,and may include,without year("subsequent fiscal period")for the acquisition of Services and functions which are
limitation, products ordered by Customer from third parties pursuant to Avaya's the same as or similar to those for which the Products provided or installed under the
recommendations. However,components of Avaya-branded Products are not third party Agreement was acquired, (it)such non-appropriation has not resulted from Customer's
products if they are both: (i)embedded in Products(I i.e.,not recognizable as standalone act or failure to act. and (in) Customer has exhausted all funds legally available for
items);and (it)are not identified as separate items on A%ava's price list,quotes,order payment under the Agreement and no other legal procedure shall exist whereby payment
specifications forms or Documentation. thereunder can be made to Avaya,then Customer may terminate this Agreement as of the
8.4 Sole Remedy. THE FOREGOING STATES AVAYA*S ENTIRE LIABILITY, last day for which funds were appropriated or otherwise made available by giving sixty
AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY,WITH RESPECT TO ANY (60)days prior written notice of termination to Avava. Notwithstanding the preceding
INFRINGEMENT OR MISAPPROPRIATION OF ANY INTELLECTUAL paragraph. Customer shall remain responsible for payment to Avaya for all work
PROPERTY RIGHTS OF ANY OTHER PARTY. completed and accepted,as well as for all Products delivered and accepted.
8.5 General Indemnification. Avaya shall indemnify and hold harmless Customer, 12. AUDIT
Customer's agents, servants and employees against all claims,demands and judgments Customer may inspect Avava's records and work-papers directly related to this
made or recovered against them by third parties for damages to real or tangible personal Agreement to determine the validity of billings for work performed. Such inspections
property or for bodily unary or death to any person arising out of,or in connection with shall be conducted upon reasonable notice and during normal business hours. Adequate
this Agreement("Claim"),to the extent such damage, injury or death was proximately records to support these billing,shall be maintained. Documentation must be retained for
caused by the negligence of Avava, any subcontractor of Avava or their employees, review for at least two(2)years subsequent to final payment.
servants or agents while performing under this Agreement;provided,however,that such 13. MISCELLANEOUS
indemnification and save harmless obligation shall apply only to direct damages which The parties will observe all applicable laws and regulations, including export and re-
are proven and shall not apply to the extent such damages,injury or death was caused by export laws and regulations.when using the Products and work product of any Services.
Customer's act or omission or the act or omission of Customer's agents, servants, Upon submission and approval of any statutorily required novation or assignment
employees or others;and,provided,further,that such indemnification and save harmless requests.Avava may assign the Agreement and any order under the Agreement to any of
obligation is expressly conditioned on the following: (a)that Avava shall be notified in its affiliated entities or to anv entity to which Avaya may sell,transfer,convey..assign or
writing promptly of any such Claim,(h}
b)that Avaya shall have sole control of the defense lease all or substantially all of the assets or properties used in connection with its
of any action or such Claim arid of all negotiations for its settlement or compromise performance under the Agreement.Any other assignment of the Agreement or any rights
provided that Customer's legal counsel may participate in such defense and settlement,at or obligations under the Agreement without the express written consent of the other party
Customer's expense;and that ic)Customer shall cooperate with Avava in a reasonable will he invalid.Avaya may subcontract any or all of its obligations under the Agreement,
way to facilitate the settlement or defense of such Claim. but will retain responsibility for the work. Neither party will be liable for any delay or
9. LIMITATION OF LIABILITY failure in performance to the extent the delay or failure is caused by events beyond the
IN NO EVENT WILL EITHER PARTY OR ITS RESPECTIVE LICENSORS OR party's reasonable control, including without limitation, fire, flood. Act of Go&
SUPPLIERS HAVE ANY LIABILITY FOR ANY INCIDENTAL, SPECIAL, explosion, war or the engagement of hostilities, strike, embargo, labor dispute.
STATUTORY,INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS government requirement, civil disturbances, civil or military authority, and inability to
OR REVENUE, LOSS OR CORRUPTION OF DATA, OR TOLL FRAUD. secure materials or transportation facilities("Force Majeure").The Agreement constitutes
THE TOTAL AGGREGATE LIABILITY OF EITHER PARTY FOR ALL CLAIMS the entire understanding of the parties with respect to the subject matter of the Agreement
ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT WILL NOT and will supersede all previous and contemporaneous communications,representations or
EXCEED AN AMOUNT EQUAL TO TWICE THE TOTAL CONTRACT PRICE(OR understandings,either oral or written,between the parties relating to that subject matter
IN THE ABSENCE OF A CONTRACT PRICE, TWICE THE AMOUNT OF ALI., and will not be contradicted or supplemented by any prior course of dealing between the
FEES PAID OR PAYABLE UNDER THE AGREEMENT IN THE 24 MONTH parties.If any provision of the Agreement is determined to be unenforceable or invalid by
PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE court decision.the Agreement will not be rendered unenforceable or invalid as a whole,
CLAIM),UP TO 55.00(),000.THE LIMITATIONS OF LIABILITY IN THIS SECTION and the provision will be changed and interpreted so as to best accomplish the objectives
WILL APPLY TO ANY DAMAGES,HOWEVER CAUSED,AND ON ANY THEORY of the original provision within the limits of applicable law.The failure of either party to
OF LIABILITY, WHETHER FOR BREACH OF CONTRACT,TORT(INCLUDING, assert any of its rights under the AgreemenL including. but not limited to, the right to
BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE. AND REGARDLESS terminate the Agreement in the event of breach or default by the other party,will not be
OF WHETHER THE LIMITED REMEDIES AVAILABLE TO THE PARTIES FAIL deemed to constitute a waiver by that party of its right to enforce each and every
OF THEIR ESSENTIAL PURPOSE. HOWEVER, THEY WILL NOT APPLY IN provision of the Agreement in accordance with their terms- All notices under the
CASES OF WILLFUL MISCONDUCT, PERSONAL INJURY. OR BREACHES OF Agreement and any modification,or amendments to the Agreement must be in writing,
AVAYA'S LICENSE RESTRICTIONS.THE LIMITATIONS OF LIABILITY IN THIS
SECTION ALSO WILL APPLY TO ANY LIABILITY OF DIRECTORS,OFFICERS, The parties have caused the Agreement to be executed by then- duly authorized
EMPLOYEES, AGENTS AND SUPPLIERS.THE LIMITATIONS OF AGGREGATE representatives with the intent to he legally hound,for good and valuable consideration,
LIABILITY WILL NOT APPLY TO CONTRACTUAL INDEMNIFICATION the receipt and adequacy of which is hereby acknowledged.
OBLIGATIONS PROVIDED IN THE AGREEMENT.
SLE Customer Agreement General Terms—Page 2
Vervion VS 1206 Proprietary and Confidential
CUST(MYlk LF AI NAMF, TY OF REDLANDS AVAYA IN(;.
Attev
..
BB_y: r �, y:
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on Harrison Lorie er
Y_ x
Name: Name:
Title: Mayor City Clerk Title:
Date: Jmrle . 2p48 Date: -
Customer Information: Street:Address; 35 Cajon Street. Suite 200
City,State,Zip Code: Redlands UA jzj13
Billing Address(if different from above): P.O. Box
Telephone Number: Fax dumber: (909) 798-7503
SLE Customer Agreement General Terms-Page 1
Version V,51206 Proprietary and Confidential
AVAYA
CUSTOMER AGREEMENT
ATTACHMENT 3
MAINTENANCE/MANAGED SERVICES TERMS
These Maintenance/Managed Services Terms are part of the Customer Agreement to certification by Avaya at Avaya's then current Services rates. If Added Products fail
between Avaya and Customer,which incorporates these Services Terms by reference(the certification,Avaya may choose not to add them to the Supported Products-
`.Agreement.).These Mai utCriance/N lanaged Services Terms apply if and to the extent 1.10 General Limitations. Unless the SAS provides otherwise, Avaya will provide
Customer acquires Maintenance"Managed Senices. software Services only for the unaltered current release of the software and the prior
1. ORDER,PROVISION AND SCOPE OF SERVICILS release. The following iterns are included in the Services only if the SAS specifically
1.1 Order and Provision of Services.In return for the payment of the fees specified in includes them:(0 support of user-defined applications;(it)support of Supported Products
the order,Avava will provide the nuaintenance'nanaged Services options for Supported that have been modified by a party other than Avaya(except for installation of standard,
Products or Supported Systems at Supported Sites, as described further in this self-installed Updates provided by the manufacturer); (iii) making corrections to user-
Attachment and the SAS (for purposes of this Attachment, "Services"). The "Service defined reports; (iv) data recovery services: (v) services associated with relocation of
Agreement Supplement" or "SAS" is the applicable Avaya Service Agreement Supported Products; (vi) correction of Errors arising from causes external to the
Supplement then current as of the date of Avaya's acceptance of an order for Services Supported Products(such as power failures or surges);and(vii)services for Supported
and available to Custorner upon request. The parties may execute a statement of work Products that have been misused,used in breach of their license restrictions,improperly
describing specific Services to be provided by Avaya ("Statement of Work" or installed or configured,or that have had their serial numbers altered,defaced or deleted.
"SOW"). As used in this Attachment, "SAS" refers to the Service Agreement 2. INVOICING AND PAYMENT
Supplement or Statement of Work, as applicable. "Supported Products" are: (i) Avaya will invoice Customer for Services in advance unless another payment option is
hardware or software products identified in the order:and(ii)Added Products(defined in specified in the order.
Section 1.9).Supported Products may include non-Avaya products to the extent they are 3. CUSTOMER RESPONSIBILITIES
specified in the order. "Supported Systems" are a group of products or networks 3.1 General.Customer will cooperate with Avaya as reasonably necessary for Avava's
specified in the order. "Supported Sites" are locations specified in the order. Where performance of its obligations.such as:(i)providing Avava with full,free and safe access
Avaya provides hardware or software for Customer's use as part of the Services but to its facilities: (ii) providing telephone numbers, network addresses and passwords
retains ownership of them,including replacement parts for them,these are referred to as necessary for remote access: and (m) providing, interface information for Supported
-Avaya Equipment- and are not considered Products as that term is defined in the Products and necessary third party consents and licenses to access them.All items will be
General Terms of the Agreement. provided by Customer at Customer's expense.If Avava provides an Update or other new
1.2 Documents and Order of Precedence.In the event of conflict among the General release of software as pan of the Services,Customer will implement it promptly.
Terms. these Maintenance/Managed Services Terms; the SAS and any ancillary 3.2 Provision of Supported Products and Systems.Except for Avava Equipment or
attachments to or documents referenced in the SAS, the order of precedence is: (I) Avaya hosted facilities identified in the SAS, Customer will provide all Supported
Maintenance/Managed Services Terms:00 General Terms:(in)SAS:and(iv)ancillary Products,Supported Systems and Supported Sites.Customer continuously represents and
documents, warrants that:(I)Customer is either the owner of,or is authorized to access and use,each
1.3 Monitoring.Avava may electronically Tu0nit0i Supported Products and Supported of them:and(it)Avaya,its suppliers,and subcontractors are authorized to do the same to
Systems for the following purpose,:(i)remote diagnostics and corrective actions:(II)to the extent necessary to provide the Services in a timely manner.
determine system configuration and applicable charges;(in)to verify compliance with 3.3 Moves of Supported Products. Customer will notify Avaya in advance before
applicable software license terms and restrictions;(iv)when providing managed Services, moving Supported Products. Only Avaya may move Avaya Equipment. Avava may
to assess Customer needs for additional products or Services;(v)as otherwise provided in charge additional amounts to recover additional costs in providing the Services as'a result
the SAS, of moved Supported Products,
1.4 Error Correction, Some Services options may include correction of Errors. An 3.4 Vendor Management.Where Avaya is to instruct or request products or services
-Error-means a failure of a Supported Product to conform in all material respects to the on Customer's behalf from third party vendors under Customer's supply contracts with
manufacturer's specifications that were currently applicable when the Supported Product the third party vendors (-Vendor Management"),Customer will provide Avaya upon
was purchased or licensed. request a letter of agency or similar document, in a form reasonably satisfactory to
1.5 Help Line Support,Where the selected Services option includes help line support, Avaya, permitting Avaya to perform the Vendor Management. Where the third party
Avava will provide it in accordance with the coverage option (service hours, target consent is required for Avava to be able to perform Vendor Management in a
response intervals,etc.)that Customer has selected. timely manner, Customer will obtain the written consent of the vendor and provide
1.6 Updates, Where the selected Services option includes the provision of Updates, Avaya a copy of it upon request.
Avava will make Updates available to Customer if,and when,the manufacturer makes 3.5 Third Party Hosting. In the event one or more network address(es) to be
them generally available to its other customers.An-Update"is a change in software that monitored by Avaya are associated with systems owned, managed, and/or hosted by a
typically provides maintenance correction only. It typically is designated as a change in third party service provider("Host").Customer will:it)notify Avava of the Host prior to
the digit to the tight of the second decimal point (e.g. n.y.lzl). Avaya will provide commencement of the Services;(it"obtain the Host's advance written consent for Avava
Update., via a website,email or post mail,at Avaya's option, Updates may be remotely to perform the Services on the Host's computer systems and provide Avaya with a copy
installed by Avaya or delivered to Customer for self-installation. of the consent upon request:and(,in)facilitate necessary communication-,-,between Avaya
1.7 End of Support. Avaya may discontinue or limit the scope of Services for and the Host in connection with the Services.
Supported Products that Avaya or the third party manufacturer has declared"end of life." 3.6 Access to Personal Data. Where Customer instructs Avava to access arry
"end of service," "end of support." "manufacture discontinued*' or similar designation employee, customer or other individual's personal data contained in any Supported
(-End of Support"). Customer may access Avaya's user support website (www. Product or Supported System, or to provide Customer or a third party identified by
support.avaya.corn) for End of Support notifications. Avaya targets posting of End of Customer with access, Customer will indemnify Avaya and its officers, directors'-,
Support notifications for Avaya-manufactured Products at least six months in advance of employees, subcontractors and affiliates against,and hold each of them harmless front,
the End of Support date. End of Support will be effective as of the effective date of the any and all liabilities, costs, damages,judgments and expenses ('including reasonable
End of'Support notice.Avaya also may provide End of Support notices by email to ernail attorney's fees and costs) arising out of Avaya accessing or providing access in
addresses that Customer has registered with Avaya. If Services arc discontinued for a accordance with Customer's instructions.
Supported Product,the Supported Product will be removed from the order and rates will 3.7 Avaya Equipment. Customer will riot remove any identification tags or other
be adjusted accordingly. For certain Products subject to End of Support, Avaya may markings on Avaya Equipment.Customer will keep Avaya Equipment free and clear of
continue to offer a limited set of Services ("Extended Support"). Where Avaya has all levies, liens and encumbrances arising by or through Customer or arising fit
chosty)to old this,the description of Extended Support available and related fees will be connection with the location of Avava Equipment at a Supported Site,and consents 14)the
available at the time of Avaya's notice.These notices will communicate information such filirra,of informational financing statements by the owner of the Avaya Equipment to give
ars
Extended Support eligibility, Extended Support alerts related to part,shortages,and notice of ownership.Customer will,at its own expense,maintain insurance against loss,
end of Services coverage eligibility(including Extended Support). theft, destruction or damage to Avaya Equipment (each, a -Loss-) I,,, the fall
1.8 Replacement Hardware.Replacement hardware provided as part of Services may replacement value of the Avava Equipment,will provide evidence of this insurance upon
he new.factory reconditioned,refurbished.re-manufactured or functionally equivalent.It request,and will notify Avaya promptly in writing of any Loss_
willbe furnished only on an exchange basis. Returned hardware that has been replaced 4. TITLE AND RISK OF LOSS TO EQUHPl4IFNT'
by.Avaya,whether Avaya Equipment or otherwise,will become Avaya's Property. Title to,Avava Equipment, whether new or replacement Araya Equipment,will remain
1.9 Added Products. If Custornei acquires additional product,,;of the same type and with Avaya or its supplier,,and will not pass to Customer.Title to other Avaya-installed
manufacturer(s) as the existing Supported Products and locates them with existing replacement hardware provided as part of Services will pass to Customer when installed.
SupportedProducts at a Supported Site,they will be considered"Added Products",and Title ro all other hardware provided as pail of Services will pass to Customer when it
will be added to the order automatically for the remainder of the term, Added Products arrives at the Supported Site. .Avaya may, without notice to Customer, assign, pledge,
purchased from a party other than the manufacturer or an authorized reseller are subject transfer
er or otherwise convey any or all of Avaya's right, title and interest in Avaya
Draft SIX Customer Agreement Attachment 3(Maintenance,'Managed Services Terms)-Page I
Version US 1206 Proprietary and Confidential
Equipment, Customer will bear the risk of to",theft,destruction or damage to Avaya 5. SOFTWARE LICENSE
Equipment except for losses caused bk AN aya, Where Services include provision of patches.Updates or feature upgrades for Supported
Products (-New Software-). thev will he provided subject to the license grant and
restrictions contained in the original agreement under which Customer licensed the
original software from A\ava, Where there is no existing license from Avaya. New
Software will be provided subject to the manufacturer's then current license terms and
restrictions for the New Software, New Software may include components provided by
third party suppliers that are subject to their own end user license agreements.Customer
may install and use these components in accordance with the terms and conditions of the
1'sh�rinkwrapor'-clickwrap"end user license agreement accompanying them. Software
provided as pan of Avaya Equipment is licensed in accordance with the license grant and
restrictions contained in the General Terms, but only for the duration of the Service.,;
or until return of the Avaya Equipment is required.whichever is earlier.
6. WARRANTY AND LIMITATION OF LIABILITY
6.1, Warranty. Avaya warrants to Customer that Services will be carried out in a
professional and workmanlike manner by qualified personnel.
6.2 Remedy. If Services are riot in conformance with the above warranty and Avaya
receives Customer's detailed request to cure a non-conformance within 30 days of its
occurrence,Avaya will re-perform those Services.This remedy will be Customer's sole
and exclusive remedy and will be in lieu of any other rights or remedies Customer may
have against Avaya with respect to the non-conformance of Services.
6.3 Disclaimer. Services provided to enhance network security are not a guaranty
against malicious code,deleterious routines,and other techniques and tools employed by
computer"hackers"and other third parties to create security exposures,. Neither Avaya
nor its suppliers make any warranty, express or implied, that all security threats and
vulnerabilities will be detected or that the Services will render an end user's network or
particular network elements safe from intrusions and other security breaches.
7. TERM AND TERMINATION
7.1 Term. Term. Unless a different term is defined in the Order,Avaya will provide
Services for an initial term of one%ear.Unless otherwise specified in the SAS,Customer
may terminate maintenance Services in whole or in part upon .30 days written notice
subject to cancellation fees equal to maintenance Service fees for 12 months or the
remaining term,whichever is less,
7.2 Re-Delivery of Avaya Equipment. Within 30 days after the termination of the
SOW.Customer will: it)deliver at no cost to Avaya ail Avaya Equipment located at a
Supported Site subject to the termination to a location in the United States designated by
Avaya, in the same condition as when originally delivered to the Supported Site,
reasonable wear and tear excepted:and(it)cease all use and return to Avaya all copies of
(including backup copies)provided as part of the Services.
Draft SLE Customer Agreement Attachment 3(Maintenance/Managed Services Terms)-Page 2
Version US 1206 Proprietary and Confidential
VAYA
Service Agreement Detail Document
City of Redlands 2685953 24 mo
For
City of Redlands
Quote Reference Number: 161133
Quote Produced on Apr 21,2008
Quote Expires on Jul 17,2008
Estimated Service Agreement Start Date: Mar 19,2008
Hardware Maintenance Payment Frequency: Monthly
Hardware Maintenance Quote Term in Months:24
Port Pricing Type: Switch and Terminal
Region: United States
Currency: USD
Estimated Subsequent Invoice Amount is for informational purposes only&does not reflect 1)changes associated with utility measurements gathered at true-up,2)subsequent component additions to
already covered product categories or 3)Invoice amounts for items eligible for coverage in yearly increments,Estimated subsequent invoice amounts are calculated assuming that coverage is still
available in subsequent years
The quoted items included in this report must be covered by a current,unexpired contract to generate a complete quote detail,
**EXT SUP refers to Extended Support which is defined in the Service Agreement Supplement,Section J or K in the respective SAS document for the maintenance coverage selected Other products will
be subject to the limitations of Extended Support effective with the end of manufacturer support for that product,
page:2
The Maintenance Services being ordered on this Order Form and the associated billing may commence,in some cases,during the Avaya Product warranty period.
Avaya will,at its discretion,perform a true up on no more than a quarterly basis to reconcile future billing on some items which have been added(activated)or
removed(deactivated)during the previous period.No credits or cash payments will be issued against previously paid amounts.
Maintenance service unit price associated with CMS Administered Agents and Administered Voice Mail Boxes will remain fixed based on the number of units
located at the site at time of the maintenance contract start date.This per unit charge will remain unchanged for the contracted term of maintenance support,
independent of quantity changes recorded during true-ups.
Service charges for IP ports and certain Communication Manager applications(including but not limited to Wan Spare Processor,Local Spare Processor,
Survivable Remote Processor&IP Agents)located at remote customer sites that are priced under the utility pricing methodology will be invoiced at customer's
main/media server location. These service charges will be invoiced based on the coverage option and pricing reflected at the main site or location.
Y
page:3
AVAYA
SAP Sold to: 0002685953
FU 0002685953
Organization Code: B001
Distribution Channel: 01
Payer Ref Number. 0000000000
FL Address:
REDLANDS,CITY OF(POLICE DEPT.
212 BROOKSIDE AVE
REDLANDS,CA 92373-4606
MPC/Material Code Description 'Qty Delayed Months Monthly Initial Invoice 'Estimated 'Estimated
Billing Date Unit Price Amount Subsequent Total Price
Invoice Amount
Applications Processor 24-Month Term Full Coverage 8x5
000000000000103003 BCT DISPLAY 513 1 24 $1050 $10 50 $10 50 $252 00
Ilift,
DEFINITY Audix Platorm 24-Month Term Full Coverage 8x5
$0.00 $0.00 $0.00 $0,00
000000000000109546 DEFINITY AUDIX WITH EXISTING PBX 1
000000000000117595 DEFINITY AUDIX RIGHT TO USE CONTROL LINK 1 $0.00 $0.00 $0.00 $0.00
UPGRADE 8 PORT RELEASE 2.0 40
Tbfats; _ ,SiObi
DEFINITY Audlx Software 24-Month Tenn Full Coverage 8x5
000000000000110185 DEFINITY AUDIX RIGHT TO USE ADDITIONAL 2 PORT 3 $0,00 $0.00 $0.00 $0.00
000000000000117625 DEFINITY AUDIX RIGHT TO USE AFTERMARKET 1 $0.00 $0.00 $0.00 $0.00
RELEASE 3.2
000000000107478398 DEFINITY AUDIX RIGHT TO USE(5 HOURS]15-45 2 $0.00 $0.00 $000 $0.00
.
HOURS LIC.CP
misototals
Enterprise Peripherals 24-Month Term Full Coverage 8x5
000000000000101113 MODULAR PROCESSOR DATA MODULE AUDIX/CALL 1 $0.00 $0.00 $0.00 $0.00
MANAGEMENT SYSTEM
Enterprise Voice Systema
244Aonth Term" Full Coverage 8x5
000000000000102907 CP ANLG LN TN742 8PT 29 $0.00 $0.00 $0,00 $000
k
page:4
MPCIMateriai Code Description 'Qty Delayed Months Monthly initial invoice 'Estimated `Estimated
Billing Date Unit Price Amount Subsequent Total Price
Invoice Amount
$0.00 $0.00 $0,00 $0.00
000000000000102909 DEFINITY CIRCUIT PACK TN754C DIGITAL LINE 8 PORT 14 $0 $0.00 $0,00
$0.00 $0.00 $0.00 $0.00
000000000000102982 EMERGENCY TRANSFER PANEL FOR 75 G1 G1 G3 1 $0 00 $0 00 $0 00 $0,00
000000000000103001 DEFINITY TERMINAL ENTERPRISE MGMT 715 BCS 1
AMBER SAT $000 $O,00 $0.00 $0.00
ppppp000001 00105827 SWITCHROOM 11 OAC ADMINISTRATION 2 $0� $0,00
$0.00 $0,00000000000000109423 SYSTEM 75 TRUNK INTERFACE DS1/OMI 3 $0,00 $0,00 $0.00 $0.00
0()00W000000110()00W00000011203500000000112035 DEFINITY PORT CARRIER SMALUMEDIUM $0 00 $0,00 $0.00 $0.00
000000000000150906 DEFINITY CARRIER UPGRADE S75 MEDIUM TO 1
RELEASE 9SI MCC $000 $0,00 $0.00 $0.00
000000000000154060 APPUDCSINTERFACE 1
$0.00 $0.00 $0.00 $0.00
000000000103557112 DEFINITY CIRCUIT PACK POOLED MODEM TN758 2 5
PORTS $0 00 $0,00 $0.00 $0.00
000000000105167266 CIRCUIT PACK TN7478 CENTRAL OFFICE TRUNK 4
INTERFACE $010 $0,00 $0.00 $0.00
000000000106405616 CIRCUIT PACK TN763D AUX TRUNK INTERFACE 13 �m $0,00 $0.00 $0.00
000000000106502552 CIRCUIT PACK TONE DETECTOR TN748D 1 $0,00 $0,00 $0,00 $0.00
000000000106706948 CIRCUIT PACK TN2181 DIGITAL LINE 16 PORT $0 $0 $0 p0 $0.00
000000000107985616 CIRCUIT PACK TN753B DID INTERFACE TRUNK 8 4
PORT $0 00 $p 1
00 $0.00 $0,00
000000000108032954 CIRCUIT PACK TN429D DIRECT INWARD DIAL r s- ,
- Full Coverage 8x5
24-Month Term
Terminals 1 S0,00 $0 00 $0 00 $0 00
000000000407105683 RINGER EXTERNAL
C Toto
Terminals-Analog 24-Month Term
Full Coverage 8x5
000000000000101556 TT WALL SET 3100-TWR 3 $0-00 $0.00 $0.00 $0 00
2 $0 00 $0 00 $0,00 $0 60
0 00000 0000 001 0 1 8 99 TEL SET 2500 ANALOG 3178 SYSTEM 16 $0.00 $0.00
$000 $000
000000000000102022 TEL SET NO DISPLAY 1 WAY SPEAKERPHONE
o
24-Month Tenn Full Coverage 8x5
Terminals-Digital 14 $0 W $0 00 $0 00 $0
000000000000101908 TEL SET DIGITAL 7407 2 $0.00 $0 pp $0,00 $0.00
000000000000101914 TEL SET DIGITAL 7404 BLACK
S
page:5
MPC/Material Code Description 'Qty Delayed Months Monthly initial Invoice 'Estimated 'Estimated
Billing Date Unit Price Amount Subsequent Total Price
Invoice Amount
O00000000000102027 TEL SET DIGITAL VOICE TERMINAL WITH DISPLAY 7 $0.00 $0.00 $0.00 $0.00
8410
000000000000102032 TEL SET DIGITAL VOICE TERMINAL WITH DISPLAY 2 $0.00 $0.00 $0,00 $0.00
9410D03A
000000000105733521 7407 DIGITAL SET 1 $0 00 $0 d0 $0 00 $0 00
'
UPC Tot"
Utility Communication Manager 24-Month Term Full Coverage 8x5
000000000000179234 TDM ports(svntch&terminals coverage) 654 24 $3.10 $2,027.40 $2,027.40 $48,657.60
000000000000179449 Survivable Remote Processor(SRP) 0 24 $90.00 $0,00 $0.00 $0.00
000000000000179450 Local Survivable Processor(LSP) 0 24 $25.00 $0.00 $0.00 $0.00
000000000000179451 WAN Spare Processor(WSP) 0 24 $275.00 $0.00 $0.00 $0.00
000000000000179455 Callmaster terminals(administered) 0 24 $1.65 $0.00 $0.00 $0.00
000000000000179456 IP Agent 1 24 $145 $1.45 $1.45 $34.80
000000000000184748 Administered IF,ports-Basic Support 0 24 $3.10 $0,00 $0.00 $0.00
000000000000189986 DEFINITYG3SI V9 EXT SUP 1 24 $000 $0,00-1
0 00 $000 $0,00
Utility Messaging 24-Month Term - Full Coverage 8x5
000
.00
000000000000179514 INTUITY MS DEF AUDIX,M-Mail admin mailboxes grp 7 452 24 $2.00 $904.00 $90490 $21,6
000000000000190045 DEFINITY AUDIX v3.1 or v3.2 1 24 $0 00 $0,00
WOO $0.00$0
IMPIC . .:;
� SowsT�> :.
x ##15 � ''9+5, � 3
V A
Service Agreement Detail Document
City of Redlands 2685946 24 mo
For
City of Redlands
Quote Reference Number: 161130
Quote Produced on Apr 21, 2008
Quote Expires on Jun 20,2008
Estimated Service Agreement Start Date: May 19, 2008
Hardware Maintenance Payment Frequency: Monthly
Hardware Maintenance Quote Term in Months:24
Port Pricing Type: Switch and Terminal
Region: United States
Currency: USD
Estimated Subsequent Invoice Amount is for informational purposes only&does not reflect 1)changes associated with utility measurements gathered at true-up,2)subsequent component additions to
already covered product categories or 3)Invoice amounts for items eligible for coverage in yearly increments,Estimated subsequent invoice amounts are calculated assuming that coverage is still
available in subsequent years
The quoted items included in this report must be covered by a current,unexpired contract to generate a complete quote detail
SUP refers to Extended Support which is defined in the Service Agreement Supplement,Section J or K in the respective SAS document for the maintenance coverage selected.Other products will
be subject to the limitations of Extended Support effective with the end of manufacturer support for that product
page:2
The Maintenance Services being ordered on this Order Form and the associated billing may commence,in some cases,during the Avaya Product warranty period.
Avaya will,at its discretion,perform a true up on no more than a quarterly basis to reconcile future billing on some items which have been added(activated)or
removed(deactivated)during the previous period.No credits or cash payments will be issued against previously paid amounts.
Maintenance service unit price associated with CMS Administered Agents and Administered Voice Mail Boxes will remain fixed based on the number of units
located at the site at time of the maintenance contract start date.This per unit charge will remain unchanged for the contracted term of maintenance support.
independent of quantity changes recorded during true-ups.
Service charges for IP ports and certain Communication Manager applications(including but not limited to Wan Spare Processor.Local Spare Processor,
Survivable Remote Processor&IP Agents)located at remote customer sites that are priced under the utility pricing methodology will be invoiced at customer's
main/media server location. These service charges will be invoiced based on the coverage option and pricing reflected at the main site or location.
page:3
AVAYA
SAP Sold to: 0002685946
FL: 0002685946
Organization Code: B001
Distribution Channel: 01
Payer Ref Number 0000000000
FL Address:
REDLANDS,CITY OF-CITY YARD
1270 W PARK AVE
REDLANDS,CA 92373-8112
MPC/Material Code Description `Clty Delayed Months Monthly Initial Invoice 'Estimated `Estimated _
Billing Date Unit Price Amount Subsequent Total Price
Invoice Amount
Applications Processor 24-Month Term Full Coverage 8x5
000000000000103003 BCT DISPLAY 513 1 24 $1050 $1050 $10,50 $252,00
Enterprise Voice Systems 24-Month Term Full Coverage 8x5
000000000000102907 CP ANLG LN TN742 8PT 15 $0.00 $0.00 $0.00 $0.00
000000000000102909 DEFINITY CIRCUIT PACK TN754C DIGITAL LINE 8 PORT 3 $0.00 $0.00 $0.00 $0.00
000000000000102982 EMERGENCY TRANSFER PANEL FOR 75 Gt G1 G3 1 $0.00 $0.00 $0.00 $0.00
000000000000109423 SYSTEM 75 TRUNK INTERFACE DSI/DMI 2 $0.00 $0.00 $0.00 $0.00
000000000000151082 DEFINITY CABINET UPGRADE SCC TO RELEASE R9 1 $0.00 $0.00 $0.00 $0,00
000000000000154060 APPUDCS INTERFACE 1 $0.00 $0.00 $0.00 $0.00
000000000103557112 DEFINITY CIRCUIT PACK POOLED MODEM TN758 2 1 $0.00 $0.00 $0.00 $0.00
PORTS
000000000105167266 CIRCUIT PACK TN7476 CENTRAL OFFICE TRUNK 2 $0.00 $0.00 $0.00 $0.00
INTERFACE
000000000106405616 CIRCUIT PACK TN763D AUX TRUNK INTERFACE 1 $0.00 $0.00 $0.00 $0.00
000000000108032954 CIRCUIT PACK TN429D DIRECT INWARD DIAL 1 $0 00 $0,00 $0 00 $0 00
Terminals 24-4onth Term Full Coverage 8x5
000000000407105683 RINGER EXTERNAL 2
$000 $0.00
$0 00 00
If Coverage 8x5
Terminals-Analog 24-Month Tenn Fu
page:4
MPC/Material Code Description 'Gty Delayed Months Monthly Initial Invoice "Estimated 'Estimated
Billing Date Unit Price Amount Subsequent Total Price
Invoice Amount
000000000000101526 TT DESK SET 3100-1TD 2 WOO $0.00 $0.00 $0.00
000000000000101556 TT WALL SET 3100-TWR 3 SO'00 $0,00 $0,00 $0AO
OOOOODDO0000101899 TEL SET 2500 ANALOG 3178 SYSTEM 9
Terminals-Digital 24-Month Term Full Coverage 8x5
p00p00000000101885 TEL SET DIGITAL 7403 BLACK 1 WOO $OAO $0,00
$0.00�
000000000000101908 TEL SET DIGITAL 7407 1 $0.00 S0,00 $000 $0,00
000000000000101914 TEL SET DIGITAL 7404 BLACK 3 $0'00 $0,00 $0.00 $0,00
000000000000113175 TEL SET DIGITAL WITH DISPLAY 7406 4 ��
Utility Communication Manager 24-Month Term Full Coverage 8x5
000000000000179234 TDM ports(switch&terminals coverage) 302 24 $3.10 $936.20 $936.20 $22,468.80
000000000000179449 Survivable Remote Processor(SRP) 0 24 $90.00 $0 OO $0.00 $0
$0.0
000000000000179450 Local Survivable Processor(LSP) 0 24 $25.00 0 $0-00 $0'.0000
000000000000179451 WAN Spare Processor(WSP) 0 24 $2$1,65 $0.00 $0.00 $0.00
O00000000000179455 Cailrnaster terminals(administered) 0 24 $1,45 $0.00 $1.45 $0-80
000000000000179456 IP Agent 1 24 $1.45 $1.45 $1.45 $34.80
0 24 $3.10 $0.00 $0,00 $0.00
OOOOO0000000184748 Administered IP ports-Basic Support
0000000000001899M DEFINffYG3SIV9 EXT SUP 1 24 WOO $O ,-00