HomeMy WebLinkAboutContracts & Agreements_175-2010_CCv0001.pdf C
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City of Redlands
vSphere 4 Advanced or Enterprise with P2V Migrations
Jumpstart
Statement of Work
Version 7.0
October 19,2010
Submitted By
Rich Adams,Account Executive
805-559-0563
richada@cdwg.com
Contributor
Andy Heikes, Sentices Sales Specialist
Copyright:r 2010 CD W Government LLC;all rights reserved.No part of this document may be reproduced or transmitted in any
form or by any means,electronic or mechanical,for any purpose,without CDD Government LLC's express written permission,
. .
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TABLE � ������T��^. � �
���K� �� ^�
Project Description—.-------..----.-----.-------'----'--------------.l
Project Summary.............................................. ........... ............................... ........ ......................... .....................
l
TargetAudience................... ............ ........... ............................................ --.........— .................. ..................... ..l
Agenda........ — ............................ ........................................................ ...........—.............. .....................................l
Responsibilities..................... ................... — ............ .................. ........ ..................... ............................................2
Assumptions............ ............. ...... .................... ........................ —....... ........___....................... ............................4
Outo[Scope.................. ... .......... ................... — ...... ...... ..........................___.... ....... ..... ........-- ............4
Uzo(aProvided bySeller........... ................. —................ .............. ................. ............ ................ -- ............ ...4
ProjectScheduling....... ...... ............. .... — ..... ................— ............... ................. .............. ........-- .................�5
Professional Services Fees............. ..........--.......... -------- ..............--............................... ........... —j
ConsultantFees...-- ........................................ —....... .......— ........... ..........—....................... ......... .............'5
SellerExpenses...--- ......... -------- ........... ........................ ........ -- ......... ...................................6
Locations............... ........ ................... —.... ... —.... ........--....... ........ ............... ---6
Project-Specific Terms.... —.........--....... —.......... ... ....... ............................. —....... ..............--....... — ... 6
SOWTerms and Conditions............................................................................. ...........................................0
Contact Pemnu(s)................... ......... .....— ................ .......... ........................... ......— ......... — ........... .........
—8
Payment Termo ..... ........................ .......... ................................. —.................................................. ........ ......
—�8
Expiration and Termination.............. .... ............... — ........ ...... -- ............ —........... ........ — ........— ..........O
Change Orders..... —.......... ....... ....... .............. ....... ---...............------ ....... .......... ....... ..........
----'8
Miscellaneous and Signatures...................... .......... ....... .............. ........... .................. .........................................0
City of Redlands October 19,2010
vSphere 4 Advanced or Enterprise with P2V Migrations Jurapstart,SOW Page I of 10
This statement of work("SOW") is made and entered into this Oetober-1-9, 2010(the"SOW Effective
Date")by and between the undersigned,CDW Government LLC ("Seller"and"we"),and City of
Redlands ("Customer"and"you,,).
PROJECT DESCRIPTION
PROJECT SUMMARY
Seller will conduct a vSphere 4 Jumpstart engagement with Customer at their location. This engagement
will include lecture-based training and installation services and will take up to 4 consecutive days.
As part of this engagement, Seller will:
• Explain the capabilities of VMware Infrastructure including ESX/ESXi Server 4 and vCenter 4
• Implement VMware Infrastructure 4 Enterprise Edition on up to two servers
• Implement VMware vCenter Management Server on a single server
• Create and test deployment of up to two(2)Windows server templates on vCenter
• Convert up to(2)Physical to Virtual(P2V)non-production Windows servers
Note: A separate instructor-led class,which includes step-by-step labs as well as courseware, is required
in order to take the VMware Certified Professional(VCP)Exam. For more information please refer to the
Education section on www.vmware.com.
TARGET AUDIENCE
• System engineers and administrators new to VMware Infrastructure
• Existing VMware Infrastructure Server architects and administrators who have experience with
previous versions of VMware ESX Sener
AGENDA
• Pre-Engagement conference call
o Introduce key participants
o Verify hardware specifications
a Review agenda
o Review logistics
• Technical architecture overview
* VMware infrastructure architecture
* Virtual machine architecture
* Management and administration
• VMware Infrastructure deployment
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• vCenter authentication(Users,Groups,Roles)
• Creating and deploying virtual machines
• Template creation and deployment
• Mware Enterprise Converter conversions
• vCenter clusters
• VMware Distributed Resource Scheduler(DRS)
• VMware High Availability(HA)
• VMware Fault Tolerance(FT)
• Thin Provisioning
• Storage vMotion
• VMware Data Recovery
• vCenter alerts and monitoring basics
• Systems management
• Systems maintenance and troubleshooting tips
• ESX Server maintenance
• vCenter maintenance
• VMFS maintenance
• VM maintenance
• Configuration documentation
RESPONSIBILITIES
As part of this engagement,Customer is responsible for providing the following:
1. Server hardware certified and tested for ESX/ESX1 Server 4 and vCenter 4. This equipment
should have a 24-72 hour bum-in period with Windows 2008 server or equivalent to ensure
proper hardware functionality
2. Storage hardware certified&tested for ESX Server 4 and vCenter 4
3. Network hardware certified&tested for ESX Server 4 and vCenter 4
4. Current software licensing for VMware Infrastructure,Microsoft Windows Server and SQL
Server or Oracle Server
5. Server hardware and software meeting the following requirements:
a. Compatible with VMware. See
ht.t h ?action=base&deviceCatego
://www.vmware.com%resources/com
for a list of compatible systems.
b. Suitable for installation of VMware vCenter 4. Windows Server 2003 or Server 2008 will
be required for this system. Supported databases include SQL Server 2005 or 2008,
Oracle I Og or Oracle 11 g. SQL 2005 Express is acceptable for environments with fewer
than 5 ESX hosts and no more than 50 VMs. Server should be installed and configured
by Customer
c. Each ESX/ESXi Server must include two fibre channel HB As that are on the current
vSphere 4 Compatibility List. See
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a=sen,er for specific models. Note: Fibre channel HBAs can be substituted with two
gigabit Ethernet ports in an iSCSI or NFS storage deployment
d. Each ESX/ESXi Server must include at least eight(8)gigabit Ethernet ports that are on
the current vSphere 4 Compatibility List. See
htlp:,�l"www.vmware.com/resources/coMpw,ibilit_v/search,i)ht)?action=base&deviceCatego
ry=server for specific models. Note: Two additional gigabit Ethernet ports are required in
an iSCSI or NFS storage deployment. Configurations with fewer than the recommended
number of NICs are possible in certain circumstances
e. All hardware must be assembled and installed in racks with all appropriate power and
network runs completed. This includes at least eight(8)gigabit Ethernet runs per ESX
Server to a redundant network core. Ideally,two interfaces from each ESX host would be
connected to a dedicated management ULAN.Additional VLAN requirements will be
discussed while the engineer is on-site. In addition,there should be redundant
connectivity on the vCenter Management Server. Additional Ethernet runs for out-of-
band management adapters may also need to be run depending on the environment
f Each server must include a minimum of 73GB local storage. RAID I (mirrored) storage
is preferred
6. Storage configuration meeting the following requirements:
a. In a SAN environment, all hosts must be zoned so that all of the ESX hosts can see the
same storage LUNs
b. In an iSCSI or NFS environment,all hosts must have connectivity to the storage arrays
c. We recommend a 250GB LUN with all HBAs zoned correctly to the ESX Servers prior
to Seller coming onsite. We also recommend creating a single I OOGB LUN to store
Virtual Machine Templates and any ISO images required. Additional LUN requirements
will be discussed on-site with the engineer
d. Dedicated gigabit connectivity for VMotion traffic is required
e. Dedicated gigabit connectivity for FT traffic is required. 10 gigabit is preferred
f, If Customer will be using iSCSI software or hardware initiators under ESX Server, the
iSCSI network must be setup per best practices by the storage vendor(vLANs,QOS,
Z1_
gigabit Ethernet etc.)
7. Network configuration meeting the following requirements:
a. DNS is required to be functional and operating prior to implementation
b. Two static IP addresses will need to be available for each ESX Server
c. We highly recommend that appropriate Hostname records be setup in DNS prior to the
commencement of this engagement
d. We recommend that the vCenter Server's NICs be teamed together to provide
redundancy
e. We recommend that every ESX Server has at least eight(8)network ports to provide
redundancy for the management,vmkemel,FT and the virtual machine networks
8. An existing, functional SQL Server 2005 or 2008,Oracle lOg or Oracle I 1 or SQL Server 2005
SPI database server with sufficient capacity database to host the vCenter and Update Manager
database instances
9. Media and license keys for all guest operating systems(virtual machines)during this engagement
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10. Anti-virus and anti-spam software is neither required nor supported in the ESX Server console
and should not be installed
I I. A conference room with projector and network access
As part of this engagement, Seller is responsible for the following:
1. Manage any support issues which may arise throughout the duration of the jumpstart
ASSUMPTIONS
1. Customer has a current VMware license. If Customer does not have a license for these products,
Seller will work with VMware to generate a 30 day trial key
Z. Customer has reviewed each vendor's policy for operating system and application virtualization
and is responsible for license compliance
3. Customer must provide valid licenses for all operating systems and applications installed in
Virtual Machines and Templates created by Seller
4. Customer understands that OEM (Original Equipment Manufacturer) licenses purchased with
desktop or server hardware cannot be moved. Seller's engineers will not perform moves,or any
kind of migration of these OEM licenses as this violates the OEM license agreement
OUT OF SCOPE
Services not specified in this SOW are considered out-of-scope and will be addressed with a separate
SOW or Change Order. Tasks outside the statement of work include,but are not limited to:
• ESX Server Configurations will not be backed up, as we do not recommend running any backup
agents in the ESX Service Console. Under normal circumstances,re-installation takes less than
30 minutes.
• Third-party backup products are out-of-scope of this engagement.
ITEM(S) PROVIDED BY SELLER
The following will be provided to Customer by the completion of this project:
Table I .-Items Provided by Seller
Item Description Format
Documentation Best practices documentation PDF
I.................I................
Documentation Knowledge transfer documentation PDF
...................... ------------------ .................... ..... .............
Handouts Handouts from all sessions PDF
--------------- --------------- ---------------
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PROJECT SCHEDULING
Customer and Seller,who will jointly manage this project,together will develop timelines for an
anticipated schedule("Anticipated Schedule")based on Seller's Project Management Methodology. Any
dates,deadlines,timelines or schedules contained in the Anticipated Schedule,in this SOW or otherwise
are estimates only, and the Parties will not rely on them for purposes other than initial planning.
The services for this project will be performed within a single calendar week(Monday—Friday).
PROFESSIONAL SERVICES FEES
CONSULTANT FEES
Customer will be billed on a Time and Materials basis,and invoice(s)will reflect the total of all fees due
and payable under this SOW("Total Fees"). The Total Fees include both fees for Seller personnel's time
("Consultant Fees")and other related costs and fees, if any("Seller Expenses"). Unless otherwise
specified herein,taxes will be invoiced but are not included in any numbers or calculations provided in
this SOW.
The invoice amount of Consultant Fees will equal the hours actually worked("Consultant Hours")times
the rate applicable for the consultant(*Hourly Rate")(see Table 2 below).
The Total Estimated Consultant Fees of 58,000 is merely an estimate and does not represent afixed fee.
Neither the Estimated Consultant Hours of 40 nor the Estimated Consultant Fees are intended to limit the
bounds of what may be requested or required for performance of the Services.
Table 2--Project Fees
Consultant Function Hourly Rate
Senior Engineer VMware $200
............................................. ...........
The rates presented in Table 2 apply to scheduled Services that are performed during Standard Business
Hours(meaning 8:00 a.m.to 5:00 p.m. local time,Monday through Friday, excluding holidays).For
scheduled Services that are not performed during Standard Business Hours,Consultant Fees will be
calculated at 150%of the Hourly Rates. For any unscheduled(i.e.,emergency) Services performed at any
time of the day,Consultant Fees will be calculated at 200%of the Hourly Rates.
When Services are performed at any Customer-Designated Location(s)(as defined below),Consultant
Hours will be measured in one(1)hour increments with a minimum of four(4)hours billed for each day.
When Seller personnel must travel more than two(2)hours a day to work at any Customer-Designated
Location(s),there will be a minimum of eight(8)hours billed for each day(less travel time that is
invoiced pursuant to the"Seller Expenses"section below).
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When Services are performed remotely,time will be calculated in one(1)hour increments with a
minimum of one(1)hour each day.
Upon notice to Customer, Seller may adjust the rates above,provided that the rates will remain fixed for
at least six(6)months after the SOW Effective Date and then again for at least six(6)months after any
subsequent adjustment.
The rates above only apply to Services specified in this SOW as it may be amended by one or more
Change Order(s).
SELLER EXPENSES
When Seller's personnel are located more than 50 miles from the Customer-Designated location,travel
charges will apply. Seller will invoice Customer for the time Seller's personnel spend traveling to and/or
from the Customer-Designated Location(s)(or otherwise,as necessary)at a rate of$85/hour. Seller will
make efforts to schedule appropriate personnel from Seller's offices located nearest to the Customer-
Designated Location(s)in order to minimize such expenses. Seller's ability to do so may depend on
various factors(e.g., specialized project skills needed,personnel availability, and changes to,or
challenges inherent in,the Anticipated Schedule).
Z:1
Seller will invoice Customer for Seller's reasonable,direct costs incurred in performance of the Services.
Seller Expenses include,but may not be limited to: airfare,lodging,mileage,meals, shipping, lift rentals,
photo copies,tolls and parking. Seller will charge actual costs for these expenses. Any projected expenses
set forth in this SOW are estimates only.
CUSTOMER-DESIGNATED LOCATIONS
Seller will provide Services benefiting the following locations("Customer-Designated Sites"):
Table 3—Customer-Designated Sites
Location Name Physical Address Type(s)of Service(s)
Redlands Police Dept. 1270 W.Park Ave.,Bldg.A,Redlands,CA Implementation
92373
................... .............. .............................................. ............ .......... ......................................
PROJECT-SPECIFIC TERMS
I. Customer is responsible for providing all physical and communications access,privileges,
environmental conditions.
,properly functioning hardware and software,qualified personnel,
project details,material information,decisions/directions, and personnel and stakeholder
interviews that are reasonably necessary to assist and accommodate Seller's performance of the
Services("Customer Components").
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2. Seller is not responsible for delays in performance directly caused by the unavailability of the
Customer Components and will have the right to invoice Customer for any time Seller's thereby
idled or reassigned personnel would have spent on the project(calculated according to the rates
specified under Professional Services Fees).
3. Seller may invoice Customer for any additional or different services prompted by Customer's
inability to timely provide the Customer Components.
4. Customer will provide in advance and in writing,and Seller will follow, all applicable Customer
safety and security rules and procedures.
5. Customer will secure and maintain the confidentiality of all Seller personnel information.
6. When Services are performed at a Customer-Designated Location,the site will be secure; Seller
is not responsible for lost or stolen equipment.
7. Seller has the right to terminate this SOW upon notice to Customer.
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MISCELLANEOUS AND SIGNATURES
This SOW shall be governed by Seller's"Terms and Conditions of Product Sales and Service Projects",
accessed via the"Terms&Conditions"link at www.cdwg.com(the"Agreement"). If there is a conflict
between this SOW and the Agreement,then the Agreement will control, except as expressly amended in
this SOW by specific reference to the Agreement. References in the Agreement to a SOW or a Work
Order apply to this SOW. This SOW and any Change Order may be signed in separate counterparts,each
of which shall be deemed an original and all of which together will be deemed to be one original.
Electronic signatures on this SOW or on any change Order(or copies of signatures sent via electronic
means)are the equivalent of handwritten signatures.This SOW is the proprietary and confidential
information of Seller.
In acknowledgement that the parties below have read and understood this SOW and agree to be bound by
it, each party has caused this SOW to be signed and transferred by its respective authorized
representative.
CDW Government LLC City of Redlands
By: II-rx-
By:
signature
signature Sam W
t"ms
Name: /7 Name; 'at Gilbreath City Clerk
Title: J kita�,Cf;letd Title: Mayor
Phone: c C Phone fV 7 r,,,
E-mail: _S (2 E-mail:
(etl'fle-,
Date- L2
Date:
,flailing Address: flailing Address:
230 N. Milwaukee Ave. Street: t6�' 0
Vernon Hills,IL 60061 City/STIIZIP: Re" aoets C,4- rld'3 7 31
Billing Contact. 0e,17de- ('c,
Street: PO. 360S
City/ST/ZIP:,eed 1,?,,As CA 1,)-3'73
A purchase order for payment under this SOW is attached.
Q A purchase order is not required for payment under this SOW.
Seller Services Manager IS t( 7,f
1.7.000209 Standard
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SOW TERMS AND CONDITIONS
CONTACT PERSON(S)
Each Party will appoint a person to act as that Party's point of contact("Contact Person")as the time for
performance nears,and will communicate that person's name and information to the other Party's Contact
Person. The Customer Contact Person is authorized to approve materials and Services provided by Seller,
and Seller may rely on the decisions and approvals made by the Customer Contact Person(except that
Seller understands that Customer may require a different person to sign any Change Orders amending this
SOW). The Customer Contact Person will manage all communications with Seller,and when Services are
performed at a Customer-Designated Location,the Customer Contact Person will be present or available.
The Parties' Contact Persons shall be authorized to approve changes in personnel and associated rates for
Services under this SOW.
PAYMENT TERMS
Except as otherwise agreed by the Parties,customer will pay invoices containing amounts authorized by
this SOW within thirty(30)days of receipt. Any objections to an invoice must be made to the Seller
Contact Person within fifteen(15)days after the invoice date.
ExPIRATION AND TERMINATION
This SOW expires and will be of no force or effect unless it is an
,signed by Customer,transferred in its
g e s
entirety to Seller so that it is received within thirty(30)days from the date written on its cover page,and
then signed by Seller,except as otherwise agreed by Seller. This SOW can be terminated by Seller
without cause upon at least fourteen(14)days' advance written notice.
CHANGE ORDERS
This SOW may be modified or amended only in a writing drafted by Seller, generally in the form
provided by Seller and signed by both Customer and Seller("Change Order"). Each Change Order will
be of no force or effect until signed by Customer,transferred in its entirety to Seller so that it is received
within thirty(30)days from the date on its cover page and then signed by Seller,except as otherwise
agreed by Seller.
In the event of a conflict between the terms and conditions set forth in a fully-executed Change Order and
those set forth in this SOW or a prior fully-executed Change Order,the terms and conditions of the most
recent fully-executed Change Order shall prevail.
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EXHIBIT A. MATRIX OF SERVICES
CDW Jumpstart engagements are designed to quickly get an environment up and running. A typical
engagement is performed in a matter of days,including mentoring and implementation services. The key
benefit of a Jumpstart is the knowledge transfer of best practices.
CDW Plan&Design engagements are designed to provide an in-depth implementation design and
documentation. A typical engagement can last for 3-4 weeks, including lecture-based training and
implementation services and software components.
Plan&Design -i Design
Jumpstart jumpstart PU
i
! Introduce key parties X X ? ESX Server Host Specifications X
Review agenda X X vCenter Server Specifications X
JRe,vig logistics X X VI Client Specifications X
Networking Configuration X i
VMware infrastructure X X Storage Specifications X
-
E
Virtual Machine architecture X X vCenter Datacenter Architecture X
Management and Administration X X VI Capacity Management X
jD1 of Training X X Virtual Machine Availability X
�-=� - - � VI Backup Architecture X
vCenter Installation X X VI Monitoring Architecture X
Authentication X X VI Patch/Version Management X
I
Create and Deploy VMs y X X Converting Legacy Infrastructure X i
Template building X X j Expected Workload Assumptions X
i vCenter Clusters X X Special Architecture Considerations X
i VMware DRS X X � =fr-
VMware High Availability X X Pre-Install checklist X X
F vCenter alerts and monitoring basics X X vCenter Server Install/Configuration X X
ESX Server Host
Sample P2V conversionsX X ; Install/Configuration X X I
Systems management X X VMware Converter Installation X X
Backup and Restore Configuration X X
Common trks.ndtips X X VI Monitoring Configuration X X
Best Practices X X Scripted Installation X X
Overview .< X VI Confiiguration Validation X
--
Planning for routine failure X Standard Procedures Validation X
Backup and Recover of VMs X
E � I
E Testing VM Backup/Recovery X VI Rollout Plan Steps X
l
Disaster Planning X VI Rollout Operational Readiness X
Proprietary and Confidential
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