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HomeMy WebLinkAboutContracts & Agreements_149-2004_CCv0001.pdf SUE tatemen Acquired froman 1B 'tGeS �ra 9, Scope of Services We will provide to you the Services described in this Statement of Work for the Machines we specify the Eligible Machines,and the Services that apply to them,In a Schedule to this Statement of Work.The Schedule w(i!also identify the Specified Locations at which the Services will be provided.A Specified Location may be p �''(called"Eligible Machines"}.We will identify which may be resident at multiple sites ora single building. Y your entire Information processing environment,or a portion thereof, This Statement of Work is designed to enable you to contract for a wide range of Services that a that run an those Machines,To allow for maximum flexibility enabling apply for included as well as more specific terms that a your Eligible Machines and the Programs �You to add Services as needed.basic femme regarding our relationship are na maintenance and Program support Services applypfyon when You havencontracted for Onsassoci a Machins aintenance sarAcelorr Progrtt m g pp apply h+ support Service as specified In the Schedule. gem These Services are available for Machines normally used for business,professional,or trade purposes,rather than personal,family,or household purposes. 2. Contract Period Start Data:09-14-2044 End Date;09-30-? Eligible Machines,Specified Locations,or new Services added to this Statement of Work folio its Start Rafe will assume the remaining of the existing contract period. 9 9 portion Renewal Contract Period(years).2 We will renew the Services that apply for each Specified Location on the contract Period End Date for the number of Contract Period")specified above. Thereafter,we5 will automatically renew for the same length yeas{called the"Renewal to change the length of the renewal. Either of us can select nottonew b you notify us ing wand your IBM Business Partner n advance of your desire current contract period)to the other and to your IBM Business Partner of their decision on not to ren�ew.fion(at least one month prior to the end of the Each of fe agrees that the complete 3)the agrIBM ementAgree between us about this transaction consists of 1)this Sia#ement of Work and its Schedules,2)supplemental farms referenced herein,and 3)the IBM Agreement for Services Acquired ftrxn an IBM Business Partner(or any equivalent agreement n effect between us)identified below. Agreed to: CITY OF RED DS .Agreed to: International Business Machines Corporation ey1` ePp er, or BY Attest: Authorized signature Lp le oName(type or print): Y ity Clerk Date. october 5, 2004 tate; Customer Company address: Statement of Work number:AS8ZK3 MUNICIPAL UTILITIES DEPARTMENT Agreement number: 35 CAJON-SUITE 15-A REDLANDS CA 92373 Customer number:TTD28ZK3 Telephone number. 909-798-7568 18M Address: 113M CORPORATION BilfingAddress: P. 0. $tax 3005 4111 NORTHSIDE PARKWAy Redlands, CA 92373 ATLANTA,CA 30327 Attar signing,ptemsae return a copy of this Attach marl to the TBAAsddress"shcxwn shove. 2125-5766-13 10/2003(MKtf76) contract AS8ZK3(Prepared 09/14/04 15:43) Page 1 of 3 N 3. Your Responsibilities You agraw 1, to provide your IBM Business Partner with an inventory In which you identify all Eligible Machines to be covered at each Specified Location, All Eligible Machines of the same type at a Specified Location must be included in the coverage,You also agree to identity all Eligible Machines for which we are to provide warranty service; 2. to notify your IBM Business Partner whenever you wish to add Eligible Machine Locations; types to an existing Specified Location of set up new Specified 3, to return to 113M all defective CRUS (from covered Ellgible Machines)within 30 days of your receipt of the replacement CRU.A"CRu"is a Machine part which is designated as a Customer Replaceable Unit(e.g. keyboards,memory,or hard disk drives).iBM provides CRUS to you for replacement by you; 4. to ensure that any access codes we Provide to you are used only by those who are authorized to do so: 5. to provide your IBM Business Partner with Information we request which is related to our provision of these Services to you and notify your ISM Business Partner of any changes: 3. to allow International Business Machines Corporation and its subsidiaries to store and use your business contact information,including names, businesa phone numbers, and business e-mail addresses, anywhere they do business. Such information will be processed and used in connection with our business relationship, and may be provided to oontre+ctors acting on IBM's behalf, !BM Business partners who promote, market and support certain IBM products and services,and assignees of International Business Machines Corporation and its subsidiaries for uses consistent with our business relationship; 7. to use any electronic diagnostic and service dellvary facilities we Provide to you only in support of Eligible Machines identified in the Schedule to this Statement of Work; 8. that electronic access to our support centers and certain databases may require a separate network services agreement 9. to pay any communications charges associated with accessing these Services unless we specify otherwise; 10,to use the information obtained under these Services only for the support of the information processing requirements within your Enterprise; and 11.that your acceptance of any software Services does not alter your responsibilities for Distributed Systeme License t3ptian Neenses. Whenever both of us agree to store repair parts at your Specified Locatlon,you also agree: 1. to provide secure storage space for ail parts stored at your Specified Location: 2. to provide IBM service technicians easy access to the secure storage space so that they may promptly store, inspect,and remove the parts whenever they deem necessary;and 3, that white In storage, a, you are responsible for all loss or damage to the parts, b, you will be separately charged for any parts that we find to be missing,used,or damaged,and e. parts remain the property of IBM and will be subject to IBM parts control procedures and must be made available for return to IBM upon our Request. d. Mutual Responsibilities If at any time either of us requests a review of the inventory count,each of us will cooperate In updating the last formal Inventory. 5. Services Program License The following terms apply to each Program we provide with a Service that is not otherwise accompanied by s license agreement. We grant you a nonexclusive license to use the Program on the Eligible Machine we designate to assist us in probiem determination or other system support in conjunction with these Services, if we do not supply a backup copy,you may make one copy of the Program for backup purposes provided you reproduce the copyright notice and any other legend of ownership on the copy.The backup copy is subject to the same terms as the original.You may not th modify the Program's isand machine readable instructions or data or merge them into another Program, 2)reverse assemble, reverse compile, or )modify translate the Program, 3)sublicense,assign,or transfer the license for the Program,or 4)distribute the Program to any third party.We provide the Program WITHOUT WARRANTIES Of ANY KiND. Your license terminates when 1)the Service terminates,is withdrawn or expires and Is not renewed„2)the Program Is no longer needed to perform the Service,or 3)the Eligible Machine which we designated for the Program is removed from productive use within your Enterprise, We may terminate your license if you fall to comply with these terms. Upon termination,you agree to destroy the Program and any backup copy you were given or made. 6. Automatic Inventory increases We will automatically increase the Inventory count at a Specified Location whenever: 1, an Eligible IBM Machine Is added to the Inventory. If the Machine is under warranty when added maintenance Services will commence at warranty exit.If the Machine Is not under warrettly when added,maintenance Services will commence at the tater of a)the date of installationor b)the previous yearly anniversary of the start of the contract period. IBM Machines specifically excluded from coverage at contract period start will remain outside the scope of this Statement of Work unless you request we add them during the contract period.However,all Eligible IBM Machines added to your Inventory during the contract period will be Included Ire the Inventory count and receive maintenance Services as sat out In this Section;or 2. an Eligible non-413M Machine Of the wine type as other non-IBM Machines already covered at that Specified Location, is added to the inventory.If the Machine is under warranty when added,maintenance Services will commence at warranty exit. If the Machine Is not under warranty when added,maintenance Services will commence at the later of a)the data of instaltatkxn or b)the previous yearly anniversary of the;mart of the contract period. 7125-57c6-13 10/2003(MKO76) contract AS87K3 (prepared 09114t04 15;43 Page 2of3 The maintenance Services that apply for these Machines will be the same as that which you are re type, calving for all other Eligible Machines of the same Newly Installed IBM Machines of the same type for which you have already selected Warranty Service Upgrade will be added at date of actual Installation and will be covered at the same Warranty Service Upgrade support level. 7. Charges and Payment 1 Your IBM Business Partner sets the charges and terms governing charges,Your IBM Business Partner may impose an additional charge for some actions,e.g.. termination, or for our provision of some additional services,e.g.,Ses are rvice upgrades,additional Systems Administrators,additional f reports,or support see an asterischeck other your cts.There actions Or IBM Business Partner to dretermin al you Will Incur an additional d in this tement charge�©u Will make Payment directly f Work with an asterisk Where to your IBM Business Partner, 8. Termination You have committed to continue Services for the entire contract period,However,you may terminate Services For an Eligible Machine,an notice to us(copy to your IBM Business Partner),if you permanently remove it from productive use within your Enterprise.Otherwise,if you choose to terminate Services and these are not being replaced by equivalent Services, you may do so by providing us one monthly written notice(copy to your IBM Business Partner),after the Services have been covered under this Statement of Work for at least one year." 9. Satisfaction Guarantee If,for any reason,you are not completely satisfied with a Service we provide to you under this Statement of Work,notify us in writing within one month of the time you first become dissatisfied,We will try to resolve the problem to your satisfaction, if we are unable to do so,you will receive a credit equal to the prorated charge for the Service for the period of time you were dissatisfied. 10. Maintenance Services Maintenance of ISM Machines We will provide Service for Machines,as described in our Agreement,for those Eligible IBM Machines specified in the Schedule. 2925-5766-13 10/2003(101<076) contract AS6ZK3(prepared 09114/04 15,43) Page 3 0€3 i , :why ��� !it"i�"Y.•Yl JYIp .,s�.Aryw,yo • • Y�YIBI r � 11rYf MY,•.i Agreement for Service Acquired from an [BM Business Partner Thankyou for your business.We strive to provide satisfied,please let us know.Our goal is tdo our best for u with yc�w gueW Services.tf,at any time,you heve any questions or problems,or are not completely IBM("we*)has signed agreements with certain organizations(called'IBM Business Partners*)to promote,market.and support Business Partners also fulfill these functions through other remarketers who are not IBM Business Partners. However, for purple o brevity in this Agreement,when we use the tern IBM Business Partner we mean IgM Business Partners and their remarketars.When the Customer " Services wider this Agreement from an IBM Business Partner,we are ("you)orders aur of this Agreement We are not responsible for 1}the actions of IBM Business Partners,2)any additional obligations they have to you,or 3)any products Providing the Services to you under the warranties and other leans the services t that they supply to you under their agreements. IBM Business Partners establish the price and Farms at which they market IBM Services. In the event that your IBM Business partner Is no Monger able to atter our Services,for an our Services b instructingus to transfer administration of y reason,we will sonoilly continue to receive first execute ore of their Your Service to slitter(i)another IBM Business er of writing. choice(whYou o may require you to agreements)who Ma approved to offer you our Servicaa,or(2)us and signing a separate IBM agreement for services. This IBM Agreement for Services Acquired from an IBM Business Parficr Partner and we perform. (coed the"Agreement")governs Services you acquire from an!BM 8ustness E Part 1 - General 1.1 -Definitions Enterprise is any legal entity(such as a corporation)and the subsidiaries it owns by more than 50 percent.An Enterprise also Includes the entities which are mutually agreed-to in writing Machine Is a machine,Its features,conversions,upgrades.elements,or accessories,or any combination of them.The form*Machine"Includes an IBM Machine and any non-1`13M Machine(including other equipment)for which we may provide maintenance Services. Materials are or other works of such as license wares}!that a me deliver a you as partofa Service The programs,M Program; o listings.programming licensedProgramdocumentation,oduGts av Cepnrts.drawings,and license agreementp available under their own Service is performance of a task,provision of advice and counsel,assistance.or access to a resource(such as access to an information data base)we make available to you. PAGES 2 THROUGH 4 ARE ALSO PART OF THiS AGREEMENT.this are the complete agreement between us regarding these Services Agreement and its applicable Attachments and Transaction Documents Services.No machines or licensed program products aro acquired uruker�lyl�r�ernen#.Such Items are available arty ander the terms of 1J rry prier oral or written communications regarding these the IBM Customer Agreement(or any equivalent agreement between us)or 2)the applicaAgreement.Such third a respective Enterprises,each of us agrsas to the terms of this Agreement.Once signed 1)any reproduction of this Agreement,an Attachment, or Transaction Document made by reliable means(for example, h � �agreement. By signing below Mr our under this Agreement are subject to it. photocopy or facsimile)is considered an original and 2}all Services you order Agreed to: CIZPepp ANDS Agreed to., international Business Machines Corporation ®Y er,, a By Attes : Authorized signature Lorr. Poyzer 2t Clerk Name(�or print). Date: toter 5, 2004 Enterprise number: Agreement number; Enterprise address; MUNICIPAL UTILITIES DEPARTMENT IBM Address: 35 CA ON-SUITE 15-A — P. 0. Box 3005 IBM CORPOP ATION REDLA DS CA 92373 4111 NORTHSiDE PARKWAY ATLANTA,CA 30327 I After signing,please return a copy of this Agreement to the in address*shown above. 2125.5774-00 02198(MKO02) contract ASt 2K3(Prepared 09114104 15:43) Page 1 of 5 Agreement for Service Acquired from an iBM Business partner 1.2-Agreement Structure Attachments Some Services have teams In addition to those we specify in this'Agreement.We provide the additional terms In documents called"Attachments',which are also part of this Agreement.Attachments wilt be signed by both of us If requested by either of us.Your 18M 8usinass Partner makes the Attachments available to you for signature. Transection Documents For each business transaction,your IBM Business Partner will provide you with the appropriate"Transaction Documents"that confirm the specific details of the Inansaction.Transaction Documents will be signed by both of us if requested by either of us.The following are examples of Transaction Documents, with examples of the information they may contain; 1, statements of work(scope of Services,responsibilities,deliverables,completion criteria and estimated schedule or contract period);and 2. supplements and order forms(Service type ordered,and contract period), Conflicting Terms If there is a conflict among the terms in the various documents,those of an Attachment prevail over those of this Agreement.The terms of a Transaction Document prevail over those of both of these documents. Our Acceptance of Your Request for Service A Service becomes subject to this Agreement when we accept your request for Service from your IBM Business Partner by; 1. providing you a transaction document,or 2. providing the Service, Your Acceptance of Additional Terms You accept the additional terms in an Attachment or Transaction Document by doing any of the following: 1. signing the Attachment or Transaction Document 2. using the Service,or allowing others to do so;or 3, making any payment to your IBM Business Partner for the Service. 1.3-Charges and Payment Your IBM Business Partner sets the charges and terms governing charges, You will make payment directly to your IBM Business Partner. However,we may charge you directly for expenses incurred to perform your Service request.e.g.,actual travel and living expenses,out-of-pocket expenses. We will not incur these expenses without your prior approval. 1.4-Changes to the Agreement Terms In order to maintain flexibility In our Services, we may change the terms of this Agreement by giving you three months'written notice. However,these changes are not retroactive.They apply,as of the effective date we specify in the notice,only to new requests for Service and ongoing kransaoil na.Part 3 of this Agreement contains additional provisions for changes to the terms of individual Service transactions.Otherwise,for a change to be valid,both of us must sign it.Additional or different terns In any written communication from you are void. 1.5-Limitations of Liability Circumstances may arise where, because of a default on our part or other liability,you are antilled to recover damages from us.In each such instance, regardless of the basis on which you are entified to claim damages from us(including fundamental breach,negligence,misrepresentation,or other contract or tort claim),we are liable for no mora than 1. damages for bodily Injury(including death)and damage to real property and tangible personal property;and 2. the amount of any other actual direct damages, up to the greater of U.S, $100,000(or equivalent in local currency),or the charges(If recurring. 12 months'charges apply)you paid to your iBM Business Partner for the Service that is the subject of this claim. This limit also applies to any of our subcontractors.it is the maximum for which we and our subcontractors are collecWaly responsible Items for Which We are Not Liable Under no circumstances are we or our subcontractors liable for any of the following; 1. third-party claims against you for damages(other than those under the first Item listed above); 2, loss of,or damages to,your records or data;or 3. special,incidental,or indirect damages or for any economic consequential damages(including lost profits or savings),even if we are informed of their possibility. 1,6-Mutual Responsibilities Both of us agree that under this Agreement: 1. neither of us grants the other the right to use its (or any of its Enterprise's) trademarks,trade names, or other designations in any promotion or Publication without pricer written consent; 2. all information exchanged is non confidential. If either of us requires the exchange of confidential information, it *11 be made under a signed confidentiality agreement; 3. each Is free to enter Into similar agreements with others; 4. each grants the other only the licenser;and rights specified.No other licenses or rights(Including licenses or rights under patents)are granted; 2125-5774-00 02196(MKO02) contract AS8ZK3(prepared 09114104 15:43) Page 2of5 1 V ..T V 11 1 =. Agreement for Service Acquired from an IBM Business Partner 5. each may communicate with the other by electronic means and such communication Is acceptable as a signed writing to the extent permissible under applicable law. An identification code (called a "user ID") contained in an electronic document is sufficient to verify the senders identity and the document's authenticity; 13. each will allow the other reasonable opportunity to comply before it claims that the other has not met Its obligations; 7. neither of us will bring a legal action more than two years after the cause of action arose unless otherwise provided by local law without the possibility of contractual waiver or limitation;and a. neither of us is responsible for failure to fulfill any obligations due to causes beyond its control. 1.7-Your Other Responsibilities You agree: 1. not to assign,or otherwise transfer,this Agreement or your rights under this Agreement,delegate your obligations,or resell any Service,without our prior written consent.Any attempt to do so is void: 2. that you are responsible for the results obtained from use of the Services;and 3. to provide us with sufficient,free,and safe access to your facilities for us to fulfill our obligations. 1.8-Agreement Termination You may terminate this Agreement on written notice to your IBM Business Partner and to us following the expiration of termination of your obligations. Either of us may terminate this Agreement on written notice to the other and to your IBM Business Partner,if the other does not comply with any of Its terms. Any terms of this Agreement which by their nature extend beyond the Agreement termination remain in effect until fulled, and apply to both of our respective successors and assignees. 1.9-Geographic Scope All your rights and all our obligations are valid only in the United Stated and Puerto Rico,except that all licenses to Materials are valid as specifically granted. 1A0-Governing Law The laws of the State of New York govern this Agreement. Nothing in this Agreement affects any statutory rights of consumers that cannot be waived or limited by contract. Part 2 - Warranty Terms 2.1 -Warranty for IBM Services For each IBM Service,we warrant that we perform lu 1. using reasonable care and skill:and 2. according to its current description(Including any completion criteria)contained In this Agreement,an Attachment,or a Transection Document. 2.2-Extent of Warranty THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE ImpLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 2.3-Items Not Covered by Warranty We do not warrant uninterrupted or error-free operation of any deliverable or Service, Unless we specify otherwise,we provide Materials and non-IBM Services WITHOUT WARRANTIES OF ANY KIND. Part 3 - Services 3.1 -IBM Services Services may be either standard offerings or customized to your specific requirements.Each Service transaction may include one or more Services that: I. expire at task completion or an agreed upon date: 2, automatically renew as another transaction with a specified contras#period.Renewals will continue until either of us terminates the Service;or 1 do not expire and are available for your use until either of us Terminate the Service. 3,2-Personnel 2125-5774-00 02198(MKO02) contract AS82K3(prepared 09/14/04 15:43) Page 3 of 5 ;'i U J u f j/ I Agreement for Service Acquired from an IBM Business Partner Each of us will be responsible for the supervision,direction,and control of our respective Personnel. We reserve the right to determine the assignment of our personnel. We may subcontract a Service,or any part of it,to subcontractors selected by us. 3.3 -Materials Ownership and License We will specify Materials to be delivered to You.We or third parties have all right, title, and interest(including ownership of copyright)in Materials created during the Service performance period or otherwise(such as those that preexist the Service).We will delver One COPY Of the specified Materials to you.We grant you an Irrevocable, nonexclusive,worldwide, paid-up license to use,execute, reproduce,display, perform,and distribute,within your Enterprise only,copies of those Materials. You agree to reproduce the copyright notice and any other legend of ownership on any copies made under the license granted in this Section. Any idea,Concept,know-how,or technique which relates to the subject matter of a Service and Is developed or provided by either of us,or)Olntfy by both of us,In the performance at a Service may(subject to applicable patents and copyrights)be freely used by either of us, 3.4-Changes to Service Terms We may change the terms of Services that are renewable or non-expiring by giving you three months'written notice. However, these changes are not retroactive.They apply immediately to renewal transactions and as of the effective date we specify in the notice 10 all existing transactions,if we make a change to the terms of a renewable Service that 1)effects Your current contract period and 2)you consider unfavorable,at the request of your IBM Business Partner,we will defer It until the and of that contract period. When both of us agree to change any Services statement of work other than as described above, *we will prepare awri tten description of the agr and any of its previous Change Authorizations, sed change'(called a'Change Authorization'),which both of us must sign,The terms of a Change Authorization prevail over those of the statement of work 15-Renewal Renewable Services renew automatically for a same length contract period unless either of us provides written notification(at least one month prior to the end of the current contract period)to the other and to your IBM Business Partner of their intent not to renew, 3.6-Termination and Withdrawal Either of us may terminate a Service if the other does not meet Its obligations concerning the Service. YOU may terminate a Service transaction on one month's written notice to us and to your 113M Business Partner.' We may withdraw a renewable or non-expiring service or support for an eligible product on three months'written notice to you.If we withdraw a Service for which you have prepaid and we have not yet fully provided It 10 YOU,Your IBM Business Partner will give you a prorated refund. Any terms which by their nature extend beyond termination or withdrawal remain in effect until fulfilled and apply to respective successors and assignees, 3.7-Service for Machines We provide certain types of repair and exchange Service either at Your location or at a service center to keep Machines In,or restore them to,conformance with their official published specifications.We may repair the failing Machine or exchange it at our discretion. When the type of Service requires that you deliver the failing Machine to us,.you agree to ship It Suite*Packaged(prepaid Unless we specify otherwise) to a location we designate.After we have repaired or exchanged the Machine,we will return it 10 You at our expense unless we specify otherwise.We are responsible for loss of, or damage to, your Machine while It Is 1) In Our Possession or 2)in transit in those cases where we are responsible for the transportation charges. You agree to: 1,obtain authorization from the owner to have us Service a machine that you do not own:and 2,where applicable,before we provide service-- (a)follow the problem determination,problem analysis,and service request procedures that we provide, (b)secure all Programs,data,and funds contained In a machine,and (0)Inform your IBM BUS113966 Partner of changes in a Machine's location. When Service Involves the exchange of a Machine or part,the item we replace becomes our property and the replacement becomes youns.You represent to the item replaced,The replacement assumes the warranty of Service status of the replaced item,Before we exchange a Machine all equivalent thel,all removed items are genuine and unaltered,The replacement may not be new,but will be in good working order and at least nctOn Y quive nt e or part,You agree to remove all features,Paris,options,alterations,and attachments not under our service,you also agree to ensure that the Item Is free Of any legal obligations or restrictions that prevent its&xchange. Any feature,conversion,or upgrade we service must be Installed on a machine which is 1)for certain Machines,the designated,serial-numbered Machine and 2)at an engineciring-changs,level compatible with the feature,conversion,or upgrade, -Check with your IBM Business Partner to determine if YOU will Incur an additional charge for this. 2125-5774-00 02198(MK402) contract AS8ZK3(prepared 09/14/04 15A3) Page 4 of 5 1101 Agreement for Service Acquired from an IBM Business Partner Repair and exchange Services do not cover: 1, accessories,supply items,and certain parts,such as batteries,frames,and covers; 2. Machines 1 Machines with removed or altered Machine orre,accident, 1parts ident Fcation tabsuitable et or operating environment,or improper maintenance by 4. failures caused by a product for which we are not responsible;or You, 5. service of Machine alterations. We manage and Install engineering changes that apply to IBM Machines and may also perform preventive maintenance, We provide maintenance Services for selected non-IBM Machines, When you request maintenance Services under this Agreement, your IBM Business partner will inform will begin. We may inspect the Machine within one month following that date.If the Machine is not in an you condition for service,you may have Services us restore it,'Alternatively,you may withdraw your request for maintenance Services. ou *Check with your IBM Business Partner to determine if you will incur an additional charge for this;. 7125-5714-00 02196(IvIKOo2) contract A 87K3 (prepared 09t14104 1543) Page 5 of 5 mWo! a for= � Sc r Services for Re marketers - Serviceuite Maintenance Machine List ---Pigibte Machine DOWI rt-_,, , 4 'Specified tiPAf{4N1�O $ Q$ ISM 3580 123 00132563oABY►State: IBM 7025 6F0 UST Ium 2 TAPE DRIVE TOW OMOA291A PSERIES 620 c s a Z14"5-,5770b-03(812004) contract AWK3(prepared 09A004 15:43) g t�y} c �, =�JEZJ = Schedule for •�ervrces far Remar�Ce - 4 tern - Serv�ceSuite i �' Leganda: _.: E'Ar 3ER =-> A) On-Site Repair/Exch a,SerAces,Monday through Friday(exciudfn holidays),garn to 5pm,next business da �) Coln-Site Repair/ExchangeSg nse This type Of repair service includes response Objective�d s not a guarantee obaective y C) Dn-Site Repair/Exchange Services,Monday through Friday(excludingholidays), This type of repair service includes a response objective and Is not a uaranteBarn Spm,4 hour response objective Q is type Of repair service e Services 7 days a week,24hr Vday,2 hour response objective This type Of repair senrtce includes a response Objective and is not a guarantee Ea�syServe(remOtely delivered services) ##MAINIENANC, LRyj 1) Maintenance of IBM Machines 2)Maintenance of non-IBM Machines 3) Warranty Service Upgrade 18) Post Installation Coverage(P(C)Service Upgrade,for selected Non-IBM Machines 'Charges shown are for the Charge Period A (C) indicates a Machine that will have Usage Charges billed separately An (F) indicates a Machine that has been announced as withdrawn from generally available Maintenance Service An (K) Identifies a Machine on an existing Service3uitel5erviceai►ec#CHIS contract with dupflcate Maintenance Services An (Pi) indicates that the product' a non-GSA Schedule item An (0) Indicates a One Time Charge s Coverage A (P) indicates averaged billing or annual prepayment An (R) indicates the usage charge trate(Feet,Flours,Or impressions)for a machine urxier a us A (U) indicates Usage charges which ere measured in either Feet,Hours, or impressions A (W)indicates a lv#achirrerModeliFeature under Warren age Plan An ( ) indicates Cn-Order Products which are shown for la lwnifhOut a date represents a machine off warranty, which rna have warren A (�) Indicates On ME MaiS pmducI which ata showP to lana uses only y y Plano 9 Purposes Only.These charges are Included in the related machine content) "Charges Start/Stop dates shown are those that differ tarn the Contract Period Start/End gates i t C �r ll4llt +y 7 g0 Pt3 81 ,ey,ry (f aontmet ASSZK3(prepafed 09/14104 15:431 10 2{� y. Resolution No. 6322 - Traffic - On motion of Councilmember Harrison, seconded by Councilmember Gil, the City Council unanimously adopted Resolution No. 6322, a resolution of the City Council of the City of Redlands establishing the following traffic regulations pursuant to Title 10 of the Redlands Municipal Code: create a no parking zone for approximately 60 feet on the south side of Colton Avenue between the driveways located at 519, 601 and 603 West Colton Avenue and create a no parking zone on both sides of Ford Street from Reservoir Road, north to Crestview Road. Agreement - Alabama and Oran e Streets B d es motion of Councilmember Harrison, seconded by Councilmember Gil, the nCity Council unanimously approved a consultant services agreement with CALTROP to meet the Federal guidelines in acquiring right-of-way for the Alabama Street bridge and the Orange Street bridge and to perform a constructability review an amount not to exceed $10,000.00 for the Orange Street bridge and $40,000.00 for the Alabama Street bridge. These funds will be reimbursed with Federal and State funds. Agreement - IBM - Customer Information System of Councilmember Harrison, seconded by Councilmember GGil,m he°City Council unanimously approved an agreement for service with International Business Machines (IBM) for the Customer Information System for utility billing. California Air Resources Board Report - Solid Waste Truck Fleet - On motion of Councilmember Harrison, seconded by Councilmember Gil, the City Council unanimously acknowledged receipt and filing of the report on California Air Resources Board requirements to replace and retrofit the City's Solid Waste heavy truck fleet. Resolution No. 6323 - Waste Tire Amnest Da - On motion of Councilmember Harrison, seconded by Councilmember Gil, the City Council unanimously adopted Resolution No. 6323, a resolution of the City Council of the City of Redlands authorizing submission of a grant application to the California Integrated Waste Management Board for waste tire amnesty collection events. A reement - Inte rated Mana ement Program Demonstration Pro'ect - On motion of Councilmember Harrison, seconded by Councilmember Gil, the City Council unanimously approved an agreement with San.Bernardino Valley Water Conservation District, San Bernardino Valley Municipal Water District, Western Municipal Water District, City of San Bernardino Municipal Water Department, and East Valley Water District for the Integrated Management Program Demonstration Project and authorized the Mayor and City Clerk to execute the document on behalf of the City. Funds - COMPASS Initiative - On motion of Councilmember Harrison, seconded by Councilmember Gil, the City Council unanimously approved October 5,2004 Page 3