HomeMy WebLinkAboutContracts & Agreements_41-2013_CCv0001.pdf MAR-13-200 11:17 FROM:/ ENE FULLER 7707049908 TO:172839%946 PA
Change Authorization for ServiceElite
Fac*of of u#IV.Vv#Id SM$jW ft milananced Mleater SorWbas Attachment krSoMWERA rAffachmontj to lrxwo:
AIX 6.3 Service Extension Support
1. Scope of Service
under dos Service IBM win Pro"remota technical support services for basic how-to,~,known and now dailed support for the Eligible,
Machines and 3 tarma ap"Mad in this section-AIX 5.3 Service Extension'aft only filopillcubis to aft specilk:Service am
41 expire when cP=10=6=�
You will reoelv*AIX 5.3 Service Basnollon Support for ft E111019 MaChinsi;and Supported Products 60 One WWAW of such within 6o
Schedule.The schailrioYA also specily,the twos of sup port ownrage for 1hs ENKgittia Ma nos and Supported Products so upplilcoble.Any nervy
acquired 50010 Maddest 00 SupportedPfbduft May be added upon your written niquesL and once accepted by IBM will be ralliedad IS
Schedule and may result in cheaIges to ft charge for this SOVIM
2. Definitions
Full Shift-is 24 ham a day,so days a weak Including national holidays.
off Shift:-Ili AD IN*"OuW*Of Pliffift ShIft.
primo Shift.is M. &m.to&W p.m.h the beat time mw whom your U.S.bead Primary Technical Contact resides.Monday through Friday
(axowng national h~i
Response Tim-In ft abpe i 0 time between receipt of a submission by IBM Remote Technical Support,and the ackrAxw1edgment and at
dispositkon of the subdesion,
Swerity I.is a(Cuatumpr Crifiml Problem)ortlicall business Imped which mom you we unable to use the program and has no known work
around,resulting In a crftk:d disruption to business openellons
8~14y 2:Is a significant business W"ct,*40ch mom ft Program is usable but severely limited
SrAft 3 is some businam Impact,which means the program is usable wfth imis significant features.
S#vsft 4-is a minimal business Impact,which means the problem causes On Impact on operations or that a reasonable circuinvenfion to the
problerri hes rt implianwited.
Supported Products-mW 10 the Supported PMdu4ft listing for the and of service*I,
Technology towal- In an accumulation of lbm,now device support and programming anhancemeids that Is used for prwwwrlive maintenance
on AIX
3. Service Description
3.1 AIX Support
3.1.1 IBM ResponsIbUftlin
ISM provides mnwAs usaVC known ancl now defect ass4larwo only to your Information Systems(IS*)technical support personnel.This assistance
is riot"011iew to your Ord uW&This,"abumm will pro"support to United$Win CUA.-)calters only for the U.S.English versions of the
StqXXW producig kWWW an 9y5laIms which we pt"WW located In the U.S.
Moctronk: response Is only available during Prime Shift. Electronic access and response details may be round at,
hftn:JAwwJbrn comhRiggglifibidWA
Usage and known d@W support Is available during Full Shift for Severhy I and during Primer Shft for Seovedly 2.3 and 4 proW#m&Now defect
support is avanabis durfiV Full ShIll for gavetilly I problems and during Prints Shift for Severity 2,3,and 4 prablains.
IBM WIN:
a, pvAft you waft basic.~duratION MMM 0061SUffift for 1040111WItlaft(or reinstallation),Law and configuration questions.
b. PvAiemim=tot ftbquonihmv=bvpmduotdoo==Wjon"Oatedto#wguppoftdPmducb-.
C. datennhieunappliceirlaresolutim, Ch may inctudo
d. mviow diew"a irdormistion to asast in Isolation at a wow"cam"(which would include,assistance Iftleforrilinii 101140 and dump$for
i"Wation problarnst.Had
0. Moo assistance an Supported Product know deliects fir whit OvallabliO corractive service kribrmation and program ftes we available and
(or which you ars WdW to MOM Support under the terms Of the ISM Program 1
corrttorism- * 1COrm-
A"Pon"CIry
IB **um rAwdNOWOW oftft to respond,by telephone.to Service COft talitaliYou a"two hCum dur Prima'UK IWO lnl#W
mapones may reaulit in nractutiorl ofy*W request or It WM r"the basis for ostanninitV*hot additional anions a"be required to adWI&v#
loot"*41 radolkalon of yaw"HPUL ourling Off SM IBM win use commercially maconablo*1116ft to respond to"owl"ads w"you,specify to
be Customer 010cal Problem within two Win.Also during Off"hours of 0oVWW,IBM will use conmerclativ reasonable allorts to respond
to go cilhor swMity agaviog aft WOW four hours.
3.1.2 Your ROSPOIIISHAWS
You agree tar.
A. have an IIIM j&#MM malrdwAnceslilrowwrt In place for the duredw of this Sanlca an the machines Bead fit the Schedule.
b, pay my Communkaon Clow essocialed with coossov ft SM106 u"I"a Ism speellies otherwise;
0, own you am pmpoV 11cer6ed to use Pit sot tree Supported Pmdmft(Or~your 010SINVINIC41;
d. for usage and knowndellectSUPPA ana"met rjoem ommvd are at Technology 1"10.11,or 12,and If natiuseW by ISM,you will install
"1ptest ayallimbis Com@&N service pad orTechnology I"In the event complax delougging or In-depth problem detannituan Is(squired.
For sy$W*at Technology Levels;WW than Technology L"110.~and known defect support is not available for complex debugging,root
Z12r).722948 054012 cont ad AG8VP6(prepared 11/2002 08,41 AVOLASS)I Net C4ntrot Number 01 Pace 1 of 3
MAR-13-2013 11:17 FROMISENE FULLER 7707049908 TO:17203958946 P.2
cause datemongtion or youpos code analysis An update to a higher tachnafty level may be required for problem mookAlon.Current service packs
:m is fix M *
documented of this *WiG at hI1Qd&ftWAM C011blIQU112M
for now defect Support.ensure that system—covered SM at ToohnoiM Level 12,and it requested by IBM,you will Instal!the latest wrectiva
';Z:V6'
f *j any mom oodes IBM proultIn to you are used Only by your authorized personnel:
g. daskIngift 11 ladelloW quslilled repreventative(called TrImory Technical Con '7 who will be your tog point OW to whom IBM OW dIMd
general technical h1knoaden paradrft to your Supported Products. Your Primary Technical Contact and each COW must have SUMCIOnt
technidal xmow*"**(Yoor Supported Pro"environment to ariable effective communication With the Illm support center;
h. provide jBIL4 wiih at raWmn and svWW*di"notfic Warmstion tiriciudift product or system Information)peftkft to solhore problems for
which you request sesigarm. ala soft*a
I. If ratitiesied by you wW q*qxtate,provide ISM with appropriate Mnxft 00001111 to Your#Y*#m.If"xPbW to 06"You In Is *V the ra
problem cause.you wo remeja m000nsibis for ad"untaly pr*WhV your system and off data contained therein*IHWWW 03M 00MCIBlY accesses
it with y*ur parmulan.If you decline provWkV remote access to your system by IBM,IBM may be wnkad in its abillity to"provide the Services
nQQ*s&M to tow"the pgabim WW it I$M is unable to do go,MU"notity you and clam out the t6A4w call:
1. use the inixmistim oblolood teWer this SeMoe only for*4 support of ft Information procesakv t"Wromenh;within your EntefoSe. You
mW to meat the$611PICS or M It to P&A"support to third partles;
It. provider IBM oft m*w MOM Of dWVft to Your ffW-hb*I"YS'"Itay W#hM ON Month atter this charW occurs. Sui*che"may cam a
revision to your changes for the Sarvice;
1. arjmowWp and understand eat AIX 6.3 Service Extension Support Is not dason4d to support additional saftwore fimalon.now applicelion
davaiapment now opsrW4 rislim VkWorme Or now hardware.IBM do"not warrant that 64 d4fadS Will be COMScied or that the operation of the
pmW=will be unkilenUptst
M, understand that jw4a support to ambad to current WMIS that are supported on AIX 5.3, as documenlied at this webolts:
n. be responsible rar the outsm of any database,the selection aid ImplementallOO of Controls an its access;and use,baCM0 and recovery and
the seauft of the stamt!deftL This tett kY will also Include any proved MI necessary 10 UfttWd the integrity mW secunty Of***Pam WW data
UW in the SeWMa km itoosa by unauthothled personnel;antl be responsible for the klemlication of,interpretation of,and compliance with.
any applicable laws,ragubOVsk and stdufiw that Gft*1 Your GxWN CYSMM,QPPOC80",PrOOrems-Or data to which 18M will have acesse
durft the Swvkee,kicluding applic"data POVOCY."Part,and Import laws and regAirtions. It is your MaPmalbift to ensure the SY1115dins.
sppkaffew,prq;nwft.and data ms*the requirornents of thass laws,regulations and statutes:and
o. acitnovAstip that SM In PwaftW to kiss 911010411 mwumBB(nOn-parmenent residents used locally BM pow"In WCO&M WQddwW*)for the
delivery of Sarvkft
3.1.3 WWI ftSPOnSibilftf
600,of is wo comply w4h sppoeam report and import tows and regulldlOftS.IftCkXWV 01080 Of the U.S.that pmhfl*or&M own for certain use.
or to notain and USOM and selah Of Us Will COOPOWO with the other by providing oil 060""WOrM81110n to the other,as needed for conipliance.
Each or us OW proulide the cow wtih adv%mos sidden notice prior to provk�hg ft ow patty with tow"to date mqubfiv an opul 11can".
3.11 A Th*f0ftwing NOW*SM DUWWO OW W4P9 Of this$Drvlc#:
a. Qnsh asaistom.
4. Termination
IBM my terminate this$VAN upon oft month wrillen notice to ym. You may ftmkW*the Service W gimng am morA wrillw notice to IBM
any0me after this SwAot has been In effect for of lisest two months for each of R*Eligible Machines and/or SuppWW Products.You win receive
a prorated a"It for any mnsinft prepaid period associated with the terminated Service.This SWv;O*does not nuUvmdonly MROW.
Z12_r.7 05-2012 contract AGBVPG(preparso I I tMI 2 W.47 AVGLA$$)/PrInt Control Number 01 P%M 2 of 3
MAR-13-2013 11:17 FROM:CENE FULLER 7707049908 TO:172O3958946 P.3
This i)Change Authorization,2)the A#ocNwt and any prior Changs Authwizatimo that have not been rep kmd by thfa ane,3)Iha Schedule,
and 4)the IBM CuMotner Aire or any equivalent agreement in etfet#beM+eer't us('A�tnenr)comprise the oompfe�agreement r flint#the
SaM in this Change Au party 80*06 the term of the Change A4701=10 by stg"thle charge Authvritstlon by hand or,whets
recognized by taw,eladronIcaity-
As used in this Changs Autharittatfan.'yau'and"Your*refer to the Entetfufse fdenttlfed below:
Agreed for Agreed
to:
Cf"fY OF ItEOf.J+tNDB lnbrns#toMtf,,B��ue��irtess MachinesCoep�aeut�
By Z":=� �� --\L=:;"' -- %,
Authortosci - &ture Authorized afgrddm
Name Moo or j)(44 Name(type or prtntp pw�am
Date, I An� Onto:
Erderprtse Number.0 8M17 Refers Attachment number:MAMMJF
Enterprlte address: Change A at4ort numbs
CITY OF REOLAND41 ISM Addrew
MUNICIPAL UTILITIES DEP
35 CAJON ST STE i18M CORPORATIONce►
REDLANDS CA 92373.4746 4111 NORT1441DE PARKWAY
ATLANTA,GA 30327
f!ntarp6se tdlaphons nuns
2126-7229.08 05.2012 contractAG$VP6{prepared i MOM 06.47 AV0LAS8}1 Print Control Number 01 Page 3 of 3
Invoice MN0000000771
� Date 1/3112013
systtsms Page 1 of 1
&Software
Please remit to:
62130 Collections Center Drive
Chicago, IL 60693-0621
Bill To Ship To
City of Redlands City of Redlands
Rosemary Hoerning Rosemary Hoeming
35 Cajon Street Suite 15A 35 Cajon Street Suite 15A
Redlands,CA 92373 Redlands,CA 92373
USA USA
PO Number Customer No. Salesperson ID Shipping Method Payment Terms
RED100 LOCAL DELIVERY Receipt
Ordered Item Number Description Unit Price Ext Price
1.00 TPM Avnet/IBM Production Server Maintenance for the period Feb-1-13 US$ 3,709.67 US$ 3,709.67
to Jan-31-14
Subtotal US$ 3,709.67
Misc US 0.00
Tax US 0.00
Freight US$ 0.00
Invoice Questions?Please call Morgan Russell at 613-226-5511 ext 2502 OR e-mail Trade Discount US$ 0.00
mrussell@harriscomputer.com
Total US$ 3,709.67