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HomeMy WebLinkAboutContracts & Agreements_98-2014_CCv0001.pdf FOR COUNTY USE ONLY DO NOT ENCUMBER New Vendor Code Dept. Contract Number OVH1Y� SIC rie`e wwow Change `J•1jV•. ./�. WAN Cancel ISD-14005 County Department Dept. I Orgn. Contractor's License No. Information Services Department ISD County Department Contract Representative Telephone Total Contract Amount County of San Bernardino Cody Barnes (909)388-5524 $39,901.20 FAS Contract Type ® Revenue ❑ Encumbered ❑ Unencumbered ❑ Other: STANDARD CONTRACT If not encumbered or revenue contract type,provide reason: Commodity Code Contract Start Date Contract End Date Original Amount Amendment Amount July 1, 2014 June 30, 2019 Fund Dept, Organization Appr. Obj/Rev Source GRC/PROJ/JOB No. Amount IAM ISD WAN 9880 WANACCSS $19,440.00 Fund Dept. Organization Appr. Obj/Rev Source GRC/PROJ/JOB No. Amount IAM ISD WAN 9880 CIRCUITS $20,461.20 Fund Dept. Organization Appr. Obj/Rev Source GRC/PROD/JOB No. Amount Project Name Estimated Pa mentTotal by Fiscal Year WAN Connectivity FY Amount I/D FY Amount I/D Customer No.6000-OOEI 2014-15 $7,980.24 2017-18 $7,980.24 2015-16 $7,980.24 2018-19 $7,980.24 2016-17 $7,980.24 THIS CONTRACT is entered into in the State of California by and between the County of San Bemardino, Information Services Department, hereinafter called the County, and Name CUSTOMER OR CONTRACTOR CITY OF REDLANDS - POLICE DEPARTMENT hereinafter called Address PO BOX 1025 REDLANDS, CA 92373-0304 Phone Birth Date Federal ID No.or Social Security No. IT IS HEREBY AGREED AS FOLLOWS: SAN BERNARDINO COUNTY WIDE AREA NETWORK(WAN) San Bernardino County ("County") provides online access to specific County managed computer systems it possesses via its Wide Area Network ("WAN), an integrated electronic network that provides countywide data, voice and video communications. It provides County departments the ability to communicate with each other and it provides reliable access to data housed in County managed information systems. Services include WAN connection, including equipment and configuration of equipment at customer site, overall circuit maintenance to and including the router, 24 hours per day, seven days per week, with a two- hour response time. Specific charges are set forth and attached hereto as Exhibit A, "San Bernardino County Information Services WAN Connection Services and Charges." Auditor/Controller-Recorder Use On! ❑Contract Database Q FAS Input Date Keyed 8y Page 1 of 11 I. SERVICES TO BE PROVIDED The County agrees to provide Customer WAN connectivity to the County's telecommunication network for the purpose of accessing computer information systems managed by the County as authorized by the data owner department. II. SERVICE CONDITIONS A. The County has established security practices and closely monitors the WAN to ensure network integrity. Customer agrees to abide by all existing and future security practices, policies and protocols established by the County. Customer understands that the County may perform periodic security audits and the County reserves the right to immediately terminate Customer access if any audit discloses non-compliance with the security practices and policies. B. Information Services Department (ISD) reserves the right to subcontract for all or part of services. C. Non-County use of the County's Wide Area Network (WAN) services represents a County security vulnerability. Any attempt to access unauthorized applications on the WAN will result in termination of this agreement and legal action may be pursued. D. ISD assumes no liability for failure to provide or delay in providing services under this agreement. E. (Select applicable paragraph) ❑✓ Customer is responsible for the costs of the data circuit. Ownership of the circuit will be the County's. The County will order the circuit, monitor it, and will work with the vendor providing the circuit to resolve any problems. The costs for the circuit are included in this contract. OR ❑There is no billable data circuit associated with this/these connection(s). The location(s), identified in Section I above, has/have preexisting WAN connectivity. F. ISD will provide coordination for data communications problems, including problem isolation and resolution from the County Central Computer or County's WAN to the last component of ISD- supplied equipment (usually the modem on the end of a data circuit for non-WAN connections or router for WAN connections). Coordination includes working with all necessary vendors in an effort to restore normal data communications in a timely manner. Reporting, tracking, and diagnosing of problems related to customer supplied equipment and software is the responsibility of the customer. G. Customer is responsible for the coordination of the isolation and resolution of all problems involving hardware and software not supplied by ISD. Specifically excluded from ISD support are customer-supplied distribution processors, printers, display stations, PCs, Local Area Network (LAN) switches: all customer cabling such as terminal distribution cables (Co-ax, twin- ax, twisted pair, etc.) modem interface cables; all customer supplied jacks, switches, and splitters;distributed software, including mini-based, micro-based, and PC desktop software; and, all consumables such as printer ribbons and paper. H. ISD will coordinate a pre-installation site survey identifying all necessary pre-installation site requirements. This service will be limited to the definition of those requirements and the ordering of the data communications or WAN circuits, modems, and WAN equipment (routers, etc.). The customer will be responsible for making all site preparations prior to the installation of data communications or WAN service. Ill. EFFECTIVE DATE AND TERMINATION This agreement shall commence on the first day of the month following the date the Chief Executive Officer (CEO) or Chief Information Officer (CIO) approves this agreement. This agreement shall remain in effect for five (5) consecutive years or until the County or the Customer terminates the agreement, at the sole discretion of either, by giving sixty (60) days written notice to the other. County may, at its sole Page 2 of 11 discretion, opt not to terminate its services until replacement services are identified and in place; however, in no event shall County's services be continued beyond 120 days of the original written notice. Any such termination date shall coincide with the end of a calendar month. Neither party shall incur any liability to the other by reason of such termination. IV. RATES AND PAYMENT TERMS Payment rates and conditions are set forth on Exhibit A., "San Bernardino County Information Services Department WAN Connection Services and Charges," attached hereto. Services are provided and invoiced on a monthly basis starting on the effective date of the agreement, or starting on the installation date, if applicable. Monthly payment shall be due upon receipt of invoice and payable within sixty (60) days of invoice date. If a change in service levels is requested or required, County will provide to Customer a revised Exhibit A, incorporating such change(s) which shall be signed by Customer and returned to County. Customer's subsequent invoice shall be adjusted in accordance with the change(s), on a prorated basis, as necessary. Exhibit A reflects the rates in effect at the execution of this agreement. Any subsequent rate change(s) shall become effective on July 1 of the County fiscal year (July 1 through June 30) in which such rate change(s) is adopted as part of the County Budget. County shall provide notice to Customer of pending rate change(s) by providing Customer with a revised Exhibit A reflecting such rate change(s). Customer's subsequent invoice shall be adjusted in accordance with the rate change(s). Checks shall be made payable to the County of San Bernardino. Payment address is: Information Services Department 670 E. Gilbert Street, First Floor San Bernardino, CA 92415-0915 Attn: Administration Services V. AGREEMENT AUTHORIZATION The Customer warrants and represents that the individual signing this agreement is a properly authorized representative of the Customer and has the full power and authority to enter into this agreement on the Customer's behalf. VI. ASSIGNMENT This agreement, or any interest therein, including any claims for monies due with respect thereto, shall not be assigned, and any such assignment shall be void and without effect. VII. DEFAULT If the Customer does not make timely payment of amounts due under this agreement or breaches any term or condition of this agreement, County may declare immediately due and payable the entire unpaid amount, plus all other amounts due hereunder, less any unearned charges. County may also exercise all rights and remedies of a secure party under the Uniform Commercial Code (or other similar law) of the State of California and pursue any other remedies existing in law or in equity. VIII. INDEMNIFICATION AND INSURANCE 1. Basic Requirements a) Indemnification — The Contractor agrees to indemnify, defend (with counsel reasonably approved by County) and hold harmless the County and its authorized officers, employees, agents and volunteers from any and all claims, actions, losses, damages, and/or liability arising out of this contract from any cause whatsoever, including the acts, Page 3 of 11 errors or omissions of any person and for any costs or expenses incurred by the County on account of any claim except where such indemnification is prohibited by law. This indemnification provision shall apply regardless of the existence or degree of fault of indemnities. The Contractor's indemnification obligation applies to the County's "active" as well as "passive" negligence but does not apply to the County's "sole negligence" or "willful misconduct"within the meaning of Civil Code Section 2782. b) Additional Insured — All policies, except for the Workers' Compensation, Errors and Omissions and Professional Liability policies, shall contain endorsements naming the County and its officers, employees, agents and volunteers as additional insured with respect to liabilities arising out of the performance of services hereunder. The additional insured endorsements shall not limit the scope of coverage for the County to vicarious liability but shall allow coverage for the County to the full extent provided by the policy. Such additional insured coverage shall be at least as broad as Additional Insured (Form B) endorsement form ISO, CG 2010.11 85. c) Waiver of Subrogation Rights — The Contractor shall require the carriers of required coverages to waive all rights of subrogation against the County, its officers, employees, agents, volunteers, contractors and subcontractors. All general or auto liability insurance coverage provided shall not prohibit the Contractor and Contractor's employees or agents from waiving the right of subrogation prior to a loss or claim. The Contractor hereby waives all rights of subrogation against the County. d) Policies Primary and Non-Contributory — All policies required herein are to be primary and non-contributory with any insurance or self-insurance programs carried or administered by the County. e) Severability of Interests — The Contractor agrees to ensure that coverage provided to meet these requirements is applicable separately to each insured and there will be no cross liability exclusions that preclude coverage for suits between the Contractor and the County or between the County and any other insured or additional insured under the policy. f) Proof of Coverage — The Contractor shall furnish Certificates of Insurance to the County Department administering the contract evidencing the insurance coverage, including endorsements, as required, prior to the commencement of performance of services hereunder, which certificates shall provide that such insurance shall not be terminated or expire without thirty (30) days written notice to the Department, and Contractor shall maintain such insurance from the time Contractor commences performance of services hereunder until the completion of such services. Within fifteen (15) days of the commencement of this contract, the Contractor shall furnish a copy of the Declaration page for all applicable policies and will provide complete certified copies of the policies and endorsements immediately upon request. g) Accel2tability of Insurance Carrier — Unless otherwise approved by Risk Management, insurance shall be written by insurers authorized to do business in the State of California and with a minimum "Best" Insurance Guide rating of"A-Vll". h) Deductibles and Self-Insured Retention - Any and all deductibles or self-insured retentions in excess of$10,000 shall be declared to and approved by Risk Management. i) Failure to Procure Coverage — In the event that any policy of insurance required under this contract does not comply with the requirements, is not procured, or is canceled and not replaced, the County has the right but not the obligation or duty to cancel the contract or obtain insurance if it deems necessary and any premiums paid by the County will be promptly reimbursed by the Contractor or County payments to the Contractor will be reduced to pay for County purchased insurance. j) Insurance Review — Insurance requirements are subject to periodic review by the County. The Director of Risk Management or designee is authorized, but not required, to reduce, waive or suspend any insurance requirements whenever Risk Management Page 4 of 11 determines that any of the required insurance is not available, is unreasonably priced, or is not needed to protect the interests of the County. In addition, if the Department of Risk Management determines that heretofore unreasonably priced or unavailable types of insurance coverage or coverage limits become reasonably priced or available, the Director of Risk Management or designee is authorized, but not required, to change the above insurance requirements to require additional types of insurance coverage or higher coverage limits, provided that any such change is reasonable in light of past claims against the County, inflation, or any other item reasonably related to the County's risk. Any change requiring additional types of insurance coverage or higher coverage limits must be made by amendment to this contract. Contractor agrees to execute any such amendment within thirty (30) days of receipt. Any failure, actual or alleged, on the part of the County to monitor or enforce compliance with any of the insurance and indemnification requirements will not be deemed as a waiver of any rights on the part of the County. 2. Insurance Specifications The Contractor agrees to provide insurance set forth in accordance with the requirements herein. If the Contractor uses existing coverage to comply with these requirements and that coverage does not meet the specified requirements, the Contractor agrees to amend, supplement or endorse the existing coverage to do so. The type(s) of insurance required is determined by the scope of the contract services. Without in anyway affecting the indemnity herein provided and in addition thereto, the Contractor shall secure and maintain throughout the contract term the following types of insurance with limits as shown: a) Workers' Compensation/Employers Liability — A program of Workers' Compensation insurance or a state-approved, self-insurance program in an amount and form to meet all applicable requirements of the Labor Code of the State of California, including Employer's Liability with $250,000 limits covering all persons including volunteers providing services on behalf of the Contractor and all risks to such persons under this contract. If Contractor has no employees, it may certify or warrant to the County that is does not currently have any employees or individuals who are defined as "employees" under the Labor Code and the requirement for Workers' Compensation coverage will be waived by the County's Director of Risk Management. With respect to Contractors that are non-profit corporations organized under California or Federal law, volunteers for such entities are required to be covered by Workers' Compensation insurance. b) Commercial/General Liability Insurance — The Contractor shall carry General Liability Insurance covering all operations performed by or on behalf of the Contractor providing coverage for bodily injury and property damage with a combined single limit of not less than one million dollars ($1,000,000), per occurrence. The policy coverage shall include: 1) Premises operations and mobile equipment 2) Products and completed operations 3) Broad form property damage (including completed operations) 4) Explosion, collapse and underground hazards 5) Personal injury 6) Contractual liability 7) $2,000,000 general aggregate limit c) Automobile Liability Insurance — Primary insurance coverage shall be written on ISO Business Auto coverage form for all owned, hired and non-owned automobiles or symbol Page 5 of 11 1 (any auto). The policy shall have a combined single limit of not less than one million dollars ($1,000,000) for bodily injury and property damage, per occurrence. If the Contractor is transporting one or more non-employee passengers in performance of contract services, the automobile liability policy shall have a combined single limit of two million dollars ($2,000,000) for bodily injury and property damage per occurrence. If the Contractor owns no autos, a non-owned auto endorsement to the General Liability policy described above is acceptable. d) Umbrella Liability Insurance —An umbrella (over primary) or excess policy may be used to comply with limits or other primary coverage requirements. When used, the umbrella policy shall apply to bodily injury/property damage, personal injury/advertising injury and shall include a "dropdown" provision providing primary coverage for any liability not covered by the primary policy. The coverage shall also apply to automobile liability. e) Professional Liability — Professional Liability Insurance with limits of not less than one million ($1,000,000) per claim or occurrence and two million ($2,000,000) aggregate limits or Errors and Omissions Liability Insurance with limits of not less than one million ($1,000,000) and two million ($2,000,000) aggregate limits. IX. GENERAL RESPONSIBILITIES A. Contractor shall ensure that it has all necessary licenses and permits required by the laws of the United States, State of California, County of San Bernardino and all other appropriate governmental agencies, and agrees to maintain these licenses and permits in effect for the duration of the Contract. Contractor shall notify County immediately of loss or suspension of any such licenses and permits. Contractor shall comply with all applicable laws, statutes, ordinances, administrative orders, rules or regulations relating to its duties, obligations and performance under the terms of the Contract. Failure to comply with the provisions of this section may result in immediate termination of this Contract. B. Contractor shall comply with all applicable local health and safety clearances, including fire clearances,for each site where services are provided under the temps of this Contract. C. Contractor shall comply with all applicable provisions of the Americans with Disabilities Act (ADA). D. Contractor shall observe the mandatory standards and policies relating to energy efficiency in the State Energy Conservation Plan (Title 20, Division 2, California Code of Regulations). E. Contractor shall comply with all air pollution control, water pollution, safety and health ordinances and statutes,which apply to the work performed pursuant to this contract. F. The County has adopted a recycled product purchasing standards policy (11-10), which requires contractors to use recycled paper for proposals and for any printed or photocopied material created as a result of a contract with the County. The policy also requires Contractors to use both sides of the paper sheets for reports submitted to the County whenever practicable. G. If any legal action is instituted to enforce any party's rights hereunder, each party agrees to bear its own attorneys' fees and costs regardless of who is the prevailing party. This paragraph shall not apply to those costs and attorney fees directly arising from a third-party legal action against a party hereto and payable under Part B-1 Indemnification. Page 6 of 11 X. GENERAL TERMS AND CONDITIONS A. Permits - Customer is responsible for obtaining and paying any costs of all permits, licenses or approvals by any regulatory bodies having jurisdiction over the uses authorized herein, as appropriate. B. Waiver- No waiver of a breach of any provision of this agreement shall constitute a waiver of any other breach, or of such provision. Failure of County to enforce at any time, or from time to time, any provision of this agreement shall not be construed as a waiver thereof. The remedies herein reserved shall be cumulative and additional to any other remedies in law or equity. C. Validity-The invalidity in whole or in part of any provision of this agreement shall not void or affect the validity of any other provision. D. Caption and Paragraph Headings - Captions and paragraph headings used herein are for convenience only and are not a part of this agreement and shall not be used in construing it. E. Exhibits - All Exhibits attached hereto, if any, are an integral part of this agreement and are incorporated herein by reference. F. Entire Agreement - This agreement shall be governed by the laws of the State of California and constitutes the entire agreement between the parties and supersedes all prior negotiations, discussions, and preliminary understanding. This agreement may be amended as County and the Customer mutually agree in writing. Any such amendment must be signed/approved by authorized representatives of the County and Customer. G. Notifications - All notices or demands required or permitted to be given or made hereunder shall be in writing and shall be deemed duly given: Upon actual delivery, if delivery is by hand; or Upon receipt by the transmitting party of confirmation or answer back if delivery is by telex, telegram or facsimile; or Three days following delivery into the First Class United States mail. Each such notice is to be sent to the respective party at the address indicated below or to any other address or person that the respective party may designate by written notice delivered pursuant hereto: Customer: City of Redlands-Police Department PO BOX 1025 REDLANDS,CA 92373-0304 Attn: Daniella Garcia;Director of IT&Innovation County: Information Services Department 670 E. Gilbert Street,First Floor San Bernardino, CA 92415-0915 Attn: Administration Services H. Modification - No alteration or variation in the terms of this AGREEMENT shall be valid unless made in writing and signed by the parties hereto, and no oral understanding or agreement not incorporated herein shall be binding on any of the parties hereto. XI. ARRA Funds ARRA Funds - This Contract may be funded in whole or in part with funds provided by the American Recovery and Reinvestment Act of 2009 ("ARRA"), signed into law on February 17, 2009. Section 1605 of ARRA prohibits the use of recovery funds for a project for the construction, alteration, maintenance or repair of a public building or public work(both as defined in 2 CFR 176.140) unless all of the iron, steel and manufactured goods (as defined in 2 CFR 176.140) used in the project are Page 7 of 11 produced in the United States. A waiver is available under three limited circumstances: (i) Iron, steel or relevant manufactured goods are not produced in the United States in sufficient and reasonable quantities and of a satisfactory quality; (ii) Inclusion of iron, steel or manufactured goods produced in the United States will increase the cost of the overall project by more than 25 percent; or (iii) Applying the domestic preference would be inconsistent with the public interest. This is referred to as the "Buy American" requirement. Request for a waiver must be made to the County for an appropriate determination. Section 1606 of ARRA requires that laborers and mechanics employed by contractors and subcontractors on projects funded directly by or assisted in whole or in part by and through the Federal Government pursuant to ARRA shall be paid wages at rates not less than those prevailing on projects of a character similar in the locality as determined by the Secretary of Labor in accordance with the Davis-Bacon Act (40 U.S.C. 31). This is referred to as the "wage rate" requirement. The above described provisions constitute notice under ARRA of the Buy American and wage rate requirements. Contractor must contact the County contact if it has any questions regarding the applicability or implementation of the ARRA Buy American and wage rate requirements. Contractor will also be required to provide detailed information regarding compliance with the Buy American requirements, expenditure of funds and wages paid to employees so that the County may fulfill any reporting requirements it has under ARRA. The information may be required as frequently as monthly or quarterly. Contractor agrees to fully cooperate in providing information or documents as requested by the County pursuant to this provision. Failure to do so will be deemed a default and may result in the withholding of payments and termination of this Contract. Contractor may also be required to register in the Central Contractor Registration (CCR) database at http://www.ccr.gov and may be required to have its subcontractors also register in the same database. Contractor must contact the County with any questions regarding registration requirements. Schedule of Expenditure of Federal Awards In addition to the requirements described in "Use of ARRA Funds and Requirements," proper accounting and reporting of ARRA expenditures in single audits is required. Contractor agrees to separately identify the expenditures for each grant award funded under ARRA on the Schedule of Expenditures of Federal Awards (SEFA) and the Data Collection Form (SF-SAC) required by the Office of Management and Budget Circular A-133, "Audits of States, Local Governments, and Nonprofit Organizations." This identification on the SEFA and SF-SAC shall include the Federal award number, the Catalog of Federal Domestic Assistance (CFDA) number, and amount such that separate accountability and disclosure is provided for ARRA funds by Federal award number consistent with the recipient reports required by ARRA Section 1512 (c). In addition, Contractor agrees to separately identify to each subcontractor and document at the time of sub-contract and at the time of disbursement of funds, the Federal award number, any special CFDA number assigned for ARRA purposes, and amount of ARRA funds. Contractor may be required to provide detailed information regarding expenditures so that the County may fulfill any reporting requirements under ARRA described in this section. The information may be required as frequently as monthly or quarterly. Contractor agrees to fully cooperate in providing information or documents as requested by the County pursuant to this provision. Failure to do so will be deemed a default and may result in the withholding of payments and termination of this Contract. Whistleblower Protection Contractor agrees that both it and its subcontractors shall comply with Section 1553 of the ARRA, which prohibits all non-Federal contractors, including the State, and all contractors of the State, Page 8 of 11 from discharging, demoting or otherwise discriminating against an employee for disclosures by the employee that the employee reasonably believes are evidence of: (1) gross mismanagement of a contract relating to ARRA funds; (2) a gross waste of ARRA funds; (3) a substantial and specific danger to public health or safety related to the implementation or use of ARRA funds; (4) an abuse of authority related to the implementation or use of recovery funds; or (5) a violation of law, rule, or regulation related to an agency contract (including the competition for or negotiation of a contract) awarded or issued relating to ARRA funds. Contractor agrees that it and its subcontractors shall post notice of the rights and remedies available to employees under Section 1553 of Division A, Title XV of the ARRA. XII. INFORMATION SERVICES DEPARTMENT AUTHORIZATION The County's Information Services Department, through the Chief Executive Officer or its Chief Information Officer or designee, is authorized to discharge all functions ascribed to County in this agreement, except those specifically reserved by law to the Board of Supervisors. XIII. FORCE MAJEURE County shall not be held liable for any delay or failure in performance of any part of this agreement from any cause beyond its control and without its fault or negligence, such as acts of God, acts of civil or military authority, government regulations, strikes, labor disputes, embargoes, epidemics, war, terrorist acts, riots, insurrections, fire, explosions, earthquakes, nuclear accidents, floods, power blackouts, brownouts, or surges, volcanic action, other major environmental disturbances, unusually severe weather conditions, inability to secure product or services of other persons or transportation facilities, or acts or omissions of transportation common carriers. Page 9 of 11 IPV WITNESS 'WHEREOF, the Board of Supervisors of the County of San Bernardino has caused this Contract to be subscribed to by the Clerk thereof, and Contractor has caused this Contract to be subscribed on its behalf by its duly authorized officers, the day, month and year written. COUNTY OF SAN BERNARDINO CITY OF REDLANDS (Print or type na a of orpor ion, company,contractor,etc.) By Jenni /HflbeVthief Information Officer (Authorized signature—sign inblue ink) Dated 7 Z / ,Z / tName Pete Aguilar, Mayor (Print or type name of person signing contract) � /�Print or Type) Dated � City Clerk ATTEST: Address 35 Cajon Street REDLANDS, CA 92373-0304 App rav d as to Legal Form Reviewed by Contract Compliance De uty County Counsel Date -7 -9 , 14 Date Page 10 of 11 EXHIBIT A SAN BERNARDINO COUNTY INFORMATION SERVICES DEPARTMENT WIDE AREA NETWORK (WAN) SERVICES AND CHARGES PAYMENT SCHEDULE The County will invoice for these services on the first day of the month following the date the County approves this agreement. Thereafter, monthly invoices will be prepared and mailed to Customer on the anniversary date of the agreement. Payment is due upon receipt of the monthly invoice and payable within sixty(60) days of invoice date. CHARGES FOR SERVICES Description of Charges Quantity TOTAL Monthly Connection Charge $324.00 60* $19,440.00 **Monthly reoccuring cost One-time WAN setup fee*** $4,000.00 N/A N/A ****'One-time cost MonthIv Circuit Cost $341.02 1 60 1 $20,461.20 *Quantity based on Customer need. **Quantity multiplied by the board approved rate. ***One-time setup fee includes site survey, circuit coordination, equipment setup and administrative charges. ****Quantity based on Customer need. *****Quantity multiplied by $4,000. ******Cost to be determined by Telco, and paid to Telco,if applicable. OPTIONAL SERVICES AVAILABLE The following optional County services are available to Customer when approved by the ISD Chief rmation Officer Intemet Access,plus T&M ❑ Exchange E-mail Services, plus T&M Labor Services Upon the date of Customer's signature of approval below and pursuant to Paragraph IV Rates and Payment Terms and Paragraph X, Genera!Terms and Conditions, of this agreement,the service level is hereby amended as follows: BY: (Authorized Signature) TITLE: Date: