HomeMy WebLinkAboutContracts & Agreements_173A-2014_CCv0001.pdf ACO 99 PACIFIC ALARM SERVICE 1p/C28/C16 606732
521WeElwood Avenue
Beaumont,California 92223
Voice:(951 8454666* Fax:(351)7694230
wwv .pacificalarrn.com
MONITORING AND SERVICES AGREEMENT
Check all that apply:
0 RESIDENTIAL 0 COMMERCIAL
HARD WIRE 0 WIRELESS 0 CELLULAR 0 RADIO 0 INTERACTIVE SERVICES
INTRUSION MONITORING 0 HOLD UP OR DURESS 0 VIDEO MONITORING 0 WATER DETECTION
0 FIRE MONITORING 0 FIRE TESTING AND INSPECTION ATER FLOW VALVE SUPERVISION
0 UL FIRE RUNNER CONT CT 0147
Phis
Monitoring and Sem ices Agreement is entered into on July{i1 20 14 ,by and between City of Redlands-
Hinkley Water Treatment (-you,'""your"),and Pacific Alarm Service,a California corporation("we,""us,"`our"),
YOUR INFORMATION
YOU I Contact Person: City of Redlands-Hinkley Water Treatment
Premises Address: 16114 Crafton St. Redlands,CA 92373
Billing Address: f / ik Da/ Ott 10 r z`t
Phone. r tg � ° � Cell Phone. r f mail. ;" t l oc ,r
1. `Herrn, The original term of this Agreement is one year„and the Agreement automatically renews for successive one-year
periods unless either party notifies the other in writing of its intent to terminate no less than 60 days before the expiration of the
original or renewal period.
2. Monitoring Services;Communicator;Programming;Verification.
2.1 Monitoring. You chose the monitoring service,and agree that the service meets your needs, Additional,different,or
higher lesels of protection and service were discussed with you and are available from us at an additional cost. The signals
or images,if any, from the security sy=stem or the signals from the lire system at the Premises("System")are monitored at our
monitoring center or an independent monitoring center("Monitoring Center")that we select.If the System is removed for any
reason,we are not obligated to restore the Premises to its original condition or to redecorate the Premises, Upon connection or
activation of your security alarm system, we will thoroughly instruct you in the proper use of the System.
2.2. Communicator, We will install,cause to he installed,or program,whether in person or remotely,a communicator at
your Premises to transmit System signals or images,if any,from your System to our Monitoring Center. All long-range radios,
transceivers,and cellular or other=communicators,and our yard signs and window stickers remain our property at all times and
may be removed by us. When thisAgreementexpires or is terminated, you will immediately allow us to remove or deactivate,
whether remotely or otherwise,the communicator.Until the communicator is deprogrammed,you are responsible for
monitoring fees,
2.3 Program;Visual. We may program the System remotely,and you ws=ill allow us access to do so. If your law-
enforcement or fine department requires or later requires visual or other verification procedures of an emergency before responding
to a System signal,you must comply with the requirement and subscribe for that service if provided by us. We may charge an
additional fce for that service.
If you are using a traditional phone line or an internet-based transmission to our Monitoring Center,you thoroughly
discussed with us the availability of cellular or radio back-up transmission of alarm signals from the System to the Monitoring
Center,and that these services are available at an additional cost.You do not want back-up transmission of alarm signals and
understand that,if your transmission service is interrupted or disconnected,no signal will be sent to the Monitoring Center,
and emergency personnel will not be called. Your Initials
3. Services and Payments
3.1 Services. We will provide the following services and you will pay us as follows:-
• Monthly Monitoring of System as Part of Service
O Monthly Monitoring of Subscriber owned alarm system
Fire Monitoring Services:
• Fire Monthly Basic Monitoring Services:
• Fire Monitoring with UI Runner Services:
• Fire Monitoring with Ul..Certificate annual/mo,
• Additional Fire Alarm Panel at Same Premises:
Intrusion Monitoring Services:
W. Monthly Monitoring Services—Basic 202.51
O Monthly Monitoring Services— with open/closing
with supervision and notification by Monitoring Center:
O Monthly Monitoring Services—with open/closings
E-mailed Weekly to You:
(E-mail Address:
Monitoring and Services Agreement Please read all pages!
C `o2/t� •,`, Page 1 of 6
Your initials
Additional Services per Month:
O Cellular Transmission of Signals: $
O Radio Transmission of Signals: $
Cl Other Service: $
Other Services:
O Fire inspection and Testing per attached Scope of Work,
which is a part of this Agreement: $
202 50
TOTAL AMOUNT FOR ORIGINAL TERM: $ -
Payntent Options:0 Monthly—$
0 Quarterly—$ El Semi Annually—$ 0 Annually—$ (paid in same month as above)
3.2 Payment. You must pay the prorated tees for the month to which monitoring services begin. Payinents arc payable in
advance, on the first day of the inontly commencing on the dote set forth above, YOUr payinents shotom above do not include any
applicable tax. If any taxes are due,you trust pay the tax in addition to your monthly payments. No finance charge or ciast of
credit is associated with this Agreement.
ACCEPTANCE
The prices,specifications,and coriditioes in this Agreement are satisfactory.You understand,approve,and accept this
Agreement,in particular Paragraphs 11,16,and 22,which set forth our maximum liability if there is any loss or damage to you
or any third party.You understand that',itlmay obtain a higher lialaility limit by paying an additional charge.You received a
completed copy of this Agreement and,if you are a residential customer,NVO COpieS Of the Net Ce of Right to Cancel.You were
advised that there are additional,different,or higher levels of protection and service available.The services provided are
based upon your specific request approval,and cost considerations,for which you must hold as harmless. [language must be
in 10-point bold]
For our residential customers only--You,the buyer,may cancel this transaction at any time before midnight of the third
business day after the date ofthis transaction.See the attached Notice of Right to Cancel form for an explanation of this right.
[3 FAMILIARIZATION PERIOD REJECTED
WARNING: various System components or products may contain lead or other chemicals known to the State of California to
cause cancer,birth defects,or other reproductive harm.
YOU PACIFIC ALARM SERVICE
Datedfl 11 iN s ..,
Print Your Name/Title Au borized Company f: , ., nta
I:I Corporation 0 Li 0 Part`ership 0 Sole Owner
14, Salespmrson Name and No,:
t1111) ,
Your Signature:
Si -. ) portant terms on other pages**
S,ant Ir winCit y Clerk
Unless we efthe ii -f. .itiove It in wrtting by an auth'orized company representative,or(2)begin services,this Agreement is
not birtding uport is . f we do not approve the Agreement,our sole liability is to refund the amount paid to us when you
signed the Agreement.Not receiving a copy signed by us does not make this Agreement unenfcirceable.
4. Fire Inspection and Testirig.
4.1 Test and Report. You must inspect and test your fire System according to the applicable curie and the fr•equency
specified. If you selected lire testing and inspection,we Will test and inspect your System accordirig to the apt)littable code,
regulation,or guideline of the authority having jurisdiction of your Premises, We will record arid update normal and abnormal
conditions or characteristics for the System or tile portion.of the Systetn being tested or inspected,including panels and other
Systent dovices or comifonents as required.We will provide you vvith our written report and all other required materials within five
business days of thtt test or irispeetiort. Deficiencies will be provided within one business day or discussed during the inspection.
Procedures perfortned.as yvell as any defects or deficiencies discovered and our recommendations, tvill 1-tc noted in°lir written
repitro We will return all paperwork or plans provided to us by you upon the completion of the tests or inspections or vcith the
delivery'cif'our written report.
4.2 Access. You still permit us to enter the Premises to service, inspect.or Lest the System and vt ill provide uninterrupted
access.While we are on the l'rernises:you
I. provide continuous electrical service.
4.3 Cancellation. You yvil I pntvide us a ininirnurn of 24-hours notice of cancellatiort of a scheduled inspection or testing.
YOU Will pay us a caneellatii311 fee of$11110 per scheduled inspection for cancellations not received on a timely basis.
5. Disclaimer of Wiarcanties;Liability;Consequential Damages. Our obligation to provide the System or any other
services arises solely out of this Agreement andnot through any other rnearts.We do not represent or-warrant that the
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System or service may not be compromised or by-passed;will detect or prevent all burglaries,hold-ups,personal
emergencies,fires,smoke or water damage,or otherwise;or that it will in all cases provide the protection for which it was
installed or intended.We or our agents or employees made no representations or warranties,express or implied,as to any
matter whatsoever,including without limitation,the condition of the equipment,its merchantability,its fitness for any
particular purpose,or non infringement or title.You did not rely on any representation or warranty,express or implied.
Any information provided or promise does not create an express warranty,and will be considered expressions of personal
opinion only. If we were to have any liability greater than that agreed to by you in Paragraphs 11,16,and 22 of this
Agreement,we could not and would not provide the System or services,and we could not provide the System or services at
the rates contained here.The warranty provided in this Agreement gives you specific legal rights,and you may have other
rights that vary from state-to-state.We are not liable for special,consequential,or incidental damages.Some states do not
allow the exclusion or the limitation of consequential or incidental damages,so the above limitations or exclusions may not
apply to you.
6. Response to Signals.
6.1 Intrusion Signals. If we receive an intrusion signal,we will,without warranty,make reasonable efforts to reach you
or someone at the Premises who is on your Call List(see Paragraph 14)and can verify whether an alarm is false. If we are unable
to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List. Unless directed
otherwise in writing by you,if we are unable to reach the first two people on your Call List or if we in our sole discretion question
a response we have received,we will,without warranty,notify emergency personnel.
6.2 Holdup or Panic. If we receive a hold up,duress,or panic signal,we will,without warranty,call emergency
personnel,and if requested in writing by you,notify you or your designated representative shown on your Call List.
6.3 Video or Images. If we receive video or images,if available, from your System,and we reasonably believe that the
images do not indicate an emergency condition,we will,without warranty,make reasonable efforts to call you or someone at the
Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach you or someone at the
Premises,a second call attempt will be made to the next person on your Call List but we will not notify emergency personnel. If
we reasonably believe that the images do indicate an emergency condition,we will, without warranty,call emergency personnel,
and if requested in writing by you,call you or the designated person on your Call List.
6.4 Medical Emergency Signals. If we receive a medical emergency signal,we will,without warranty,make reasonable
efforts to reach you or someone at the Premises who is on your Call List and can verify whether an emergency exists. If we are
unable to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List. Unless
directed otherwise in writing by you,if we are unable to reach you or the next person on your Call List,we will,without warranty,
notify emergency personnel. Two-way voice communication is not provided and,if you push the medical button on your
alarm keypad,you will need a telephone to talk with someone.The alarm siren will not sound when the medical button is
activated.
6.5 Fire Signals;Carbon Monoxide Signals. If we receive a fire alarm signal from commercial premises,we will,
without warranty,notify emergency personnel and notify you or your designated representative by calling the specified telephone
number(s)on your Call List.Trouble or supervisory signals from your fire System are sent to your designated representative in the
manner directed.If we receive a fire alarm signal from residential premises, we will,without warranty,make reasonable efforts to
reach you or someone at the Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach
you or the next person on your Call List,we will,without warranty,notify emergency personnel.
6.6 Forced Entry.You understand that emergency personnel may forcibly enter the Premises when they are told
that we received a fire,medical emergency,or carbon monoxide signal from your Premises.You consent to this.You
understand that damage to your property may occur and that you are responsible for all costs related to that damage.
6.7 Water Detection. If we receive a water detection signal,we will,without warranty,make reasonable efforts to call
you or someone at the Premises who is on your Call List and can verify whether a condition exists.If we are unable to reach you
or someone at the Premises,a second call attempt will be made to the next person on your Call List but we will not notify
emergency personnel.The alarm siren will not sound when a water detection signal is activated.
6.8 Interactive Services;Two-Way Voice. If you selected interactive services,you may receive customized email and
text message alerts about System signals on your computer,tablet,smart phone,or other mobile device as well. Certain wireless or
interactive services require a compatible computer,tablet,cell phone,or other device with internet and email access.Not all
devices will work with these services and you must provide your own devices at your sole expense.You understand that we have
no control over these devices,or your internet or email access. Cellular data providers may charge additional fees for accessing the
System on wireless devices.These charges are your sole responsibility. If you selected emergency two-way voice service,there is
a risk that the connection may be interrupted or unable to connect,that the call may be dropped,and that the sound quality coming
through the System may be distorted or impossible to understand or hear.
6.9 Permits; Consent. Certain law-enforcement or emergency agencies will not respond to an alarm signal unless you
have a valid alarm user permit,which you must keep current and renewed as required.See Paragraphs 13.7 and 13.8 for more
information regarding alarm permits. If required to do so by any governmental authority or insurance interest,we may discontinue
any particular form of response. You consent to the recording of all telephone calls with the Monitoring Center.
7. Familiarization Period. Except where required by law,unless you reject the familiarization period by initialing
the checkbox above your signature,during a seven-day period(or any period required by law)following completion of
installation and connection to the Monitoring Center(and during any applicable extensions),we have no obligation to,and
will not,respond to any security alarm signal from your Premises that is received by our Monitoring Center. Even if an
actual emergency occurs during this period,we have no obligation to,and will not,notify emergency personnel,you,or
your designated representative,or take any other action with regard to a signal we receive.
8. Alarm Signal Transmission Methods.
8.1 Telephone Lines. You must pay all charges made by the telephone company or other utilities for installation or
activation of service connections,telephone jacks,leasing,and service charges of telephone lines connecting your Premises to our
Monitoring Center.All charges for the installation and continuity of telephone service connections for the System are your sole
responsibility.Activation of the System will interrupt and disconnect any telephone call in progress.You will be unable to
use that line for 911 or any other emergency service. For these reasons,we recommend a dedicated telephone line for your
System.If your telephone service is out of order,disconnected,placed on vacation,or otherwise interrupted,signals from
your System will not be received by our Monitoring Center during any interruption in telephone service.Interruptions will
not be known to our Monitoring Center or us,and emergency personnel will not be called. You must pay us for any costs
incurred to reprogram the digital communicator to conform to telephone company-initiated changes in dialing procedures or area
codes.Costs are based on our then current standard service call charge. We recommend two dedicated telephone lines for your
fire System.
8.2 Cellular or Radio Transmission. If cellular or radio service is used as your primary or secondary transmission
method,the System's communicator is connected to a cellular or radio network.The use of radio frequencies is controlled by the
Federal Communications Commission("FCC"),and changes in FCC rules,regulations,and policies may necessitate discontinuing
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transmissions.You must pay all monthly service charges connecting your Premises to our Monitoring Center. Radio or cellular
transmissions are subject to environmental conditions,including power failures and electrical storms,that are totally
beyond our control.
8.3 Internet Transmission.Using DSL,BPL,Voice over Internet Protocol("VoIP"),or other internet-based service
may interfere with the signals sent by the System to the Monitoring Center.Signal transmission using these services can be
sporadic.These services will not work without electrical power,and may interfere with your ability to call 911 or interfere
with the telephone line-seizure feature of the System.To make sure that the System is operational and properly
transmitting signals,you must immediately test your System after installation of any of these services.Cellular or radio
back-up is highly recommended if internet services are used.
9. False Alarms. If you cause an excessive number of false alarms through carelessness,or malicious or accidental use of
the System,or if you in any manner misuse or abuse the System,your conduct is a material breach of contract. After giving you
ten-days written notice,we may at our option,in addition to all other legal remedies,terminate this Agreement. You are solely
responsible for all false alarm fines,penalties,or fees,including charges from a private guard service,if any,whether assessed
against you or us.
10. Service or Repair Services.
10.1 Call. Call us at the number above to request service or repair.
10.2 Repair;Hours. Service or repair is provided on a time-and-materials basis at our then current rates for parts and labor,
a one-hour minimum fee,and other service call fees. Service is usually performed as soon as reasonably possible. Service or repair
is provided Monday through Friday,excluding holidays,between the hours of 8:00 a.m.through 5:00 p.m.A responsible adult
must be at the Premises at the time of the service call.Emergency service is available at all other times at our then current
premium labor rate and service call fees. Payment must be made upon completion of the work.
10.3 Repair or Replace;Remote Access. We may,in our sole discretion,either repair or replace the part,and may
substitute new or reconditioned materials of equal quality at the time of replacement.If the repair costs exceed the replacement
cost,we may replace the defective equipment with new or reconditioned equipment substantially equivalent to or with comparable
features as the existing equipment,if available.The replacement equipment may have a higher or lower selling price than the
original equipment you have.We may program,alter,or repair the System remotely,and you will allow us access to do so.
10.4 UL System Service Hours; Runner Service. UL System service or repair is provided seven days a week,365 days
per year.Runner service is provided within the required response time to investigate or repair the System at our then current
regular or premium rates as the case may be. Service performed Monday through Friday,excluding holidays,between the hours of
8:00 a.m.through 5:00 p.m. is charged at our then current regular rates for parts and labor,a one-hour minimum fee, and service
call fees. Emergency service is available at all other times at our then current premium labor rate and service call fees.
10.5 Liability. We are not responsible for loss or damage while the System is under repair or is awaiting parts.Any repair,
service,replacement,or addition of equipment by us after the initial installation or programming of the System is governed by this
Agreement,in particular Paragraphs 11, 16,and 22,which limit our liability.
10.6 Takeover of Other Systems. If we take over or provide service to the System,we are not liable for components or
equipment not installed by us.
11. Limitation of Liability.
11.1 No Guarantee. We and our divisions or affiliates are not insurers of your real or personal property or data,or
the personal safety of anyone on your Premises.This Agreement is not an insurance policy or a substitute for an insurance
policy.You must obtain all property,life,health,disability,or business interruption insurance.The payments required are
based solely upon the value of the System or service,and not on the value of your real or personal property or data,or the
property of others located in or on your Premises.We make no guarantee or warranty,including an implied warranty of
merchantability or fitness,that the System or service will prevent or avoid occurrences or the consequences of occurrences
that the System or service is designed to detect or avert.It is impractical and extremely difficult to determine in advance
(a)the value of your real or personal property or data,or the property of others kept on the Premises,that may be lost,
stolen,or damaged if the System or service does not operate properly;(b)the response time of the Monitoring Center,
emergency personnel,or guard service,if any; (c)what portion,if any,of a loss,damage,personal injury,or death would
be proximately caused by our failure to perform or our active or passive negligence;or(d)whether a camera or access
control system would detect or prevent unauthorized intrusions or activities.
11.2 Amount of Liability. If we or our agents or employees are found liable for loss,damage,or injury of any kind
whatsoever from our failure to perform any of our obligations under this Agreement,failure of the System,equipment,or
service in any manner,breach of warranty,tort,or our active or passive negligence,then our liability is Iimited to a sum
equal to the total annual monitoring fees at the time of the incident or$1,500,whichever is greater. This is not a penalty.
This is your only remedy regardless of the legal theory used to find the Monitoring Center or us liable.
11.3 More Protection. You may obtain a higher limitation of liability by paying an additional charge.If you elect this
option,a rider will be attached to this Agreement stating the terms,conditions,and amount of the limited liability and the
additional charge.Even if a rider is provided to you,we are not your insurer.
12. Interruption,Suspension,or Cancellation of Service. We are not liable for any delay in monitoring or service of the
System, for the consequences of delay,or for any interruption of operation because of floods;storms;earthquakes; fire; power
failures;strikes;riots;war,declared or undeclared;terrorism;insurrection;interruption or unavailability of telephone, cellular,
cable,radio,Internet,or other transmission services;acts of God;or for any other cause beyond our control,regardless of cause or
origin. We are not required to provide monitoring or other services to you while any of these causes exist. If services are
suspended for these reasons,you must continue to pay under the terms of this Agreement. If the Monitoring Center or your
Premises or equipment are destroyed by fire or other catastrophe,are so substantially damaged that it is impractical to continue
service,or if the Monitoring Center or we are unable to render service,this Agreement will be suspended without notice.
13. Your Duties as to Use of System; Battery and Device Replacement; Monitoring or System Permits.
13.1 Test. Immediately before securing the Premises,you or others using the System must carefully and properly set the
security System.You must properly test the System at least monthly during the term of this Agreement.If the System does not
operate properly or if there is a power failure or other interruption at your Premises, you must notify us immediately.
13.2 Batteries. If your System uses wireless battery-operated devices,you must replace the batteries when the System
emits a low-battery signal or at least every two years.You may also call us.We will replace the batteries at your expense at
our then current rates for parts and labor,plus service call fees.If you fail to replace the batteries,or if the batteries are
low or dead,the System will not function properly.
13.3 Carbon Monoxide Detectors. If you have carbon monoxide detectors,you must replace them at least every three
years.
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13.4 Changes. You must immediately notify us of any changes to the Premises or to any fixtures, furniture, or equipment.
You must immediately notify us of any changes to your telephone service,including the installation of DSL,BPL,Voice
over Internet Protocol("VoIP"),or other internet-based telephone service.
13.5 Power. You must provide 24-hour electrical service and electrical outlets for the System.
13.6 Environment. You must provide adequate Iighting for any camera or video system,and otherwise provide the proper
environment for the System as reasonably requested.You will provide and maintain all storage media for the video system.
13.7 Permits. Monitoring may be subject to permit fees.If required,obtaining and maintaining an alarm permit is your sole
responsibility.You are solely responsible for paying for all monitoring,alarm,or system permits,licenses,or fees imposed by
authorities having jurisdiction necessary for the use and operation of the System,and all other charges or fees imposed.You are
solely responsible for determining whether the city,county,or governmental subdivision in which the Premises are located has or
may later have statutes or ordinances requiring that you obtain and maintain a license or permit for the System.
13.8 Notification. Unless you have a valid alarm-user permit or license,which must be kept current and active as required,
certain emergency personnel will not respond to an alarm signal.In order to request an emergency response,we must know your
permit number. Until you obtain,at your expense, all necessary permits or licenses,and provide us with the license or
permit number,we may not be able to notify emergency personnel of an alarm.
13.9 Indemnity. You must defend and indemnify us from any claim made by another alarm company regarding its contract
with you.
14. Authorized Call List;Personnel. You will immediately give us a written list of names, relationship,titles, and
telephone,cell,and pager numbers of all persons to be notified if there is an alarm and the order in which these persons are to be
called("Call List").You will also give us and keep current a written list of the names,titles,and phone numbers of all persons
authorized to enter or remain on the Premises("Personnel List").If you are a commercial customer,you must give us a daily and
holiday opening and closing schedules and all other information that we may require.All changes to your Call List or Personnel
List must be given to us in writing only and become effective only upon our acknowledgment of receipt of the changes.If you
choose an interactive service,you are solely responsible for creating and updating your profile on any remote service website.
15. Change in Ownership of Premises. Moving from your Premises does not relieve you of your obligations under this
Agreement.
16. Assignment;Rights of Subcontractors. We may assign this Agreement to any person or entity without notice to you.
Without our prior written consent,you must not assign or transfer this Agreement. We may subcontract any of the work or services
to be performed under this Agreement, including monitoring,without notice to you.This Agreement,especially Paragraphs II and
22,protects the Monitoring Center or our other subcontractors in the same way that the paragraphs protect us.
17. Default; Interest; Reactivation.
17.1 Default. Any of the following constitute your default under this Agreement: (a)failure to pay any amount provided in
this Agreement within ten days after the same is due; (b)failure to communicate or cooperate with us; (c)failure to perform any
other obligations under this Agreement within ten days after written request;or(d)you become a debtor in a bankruptcy
proceeding.If you default,we may discontinue all services upon ten-days written notice to you, and accelerate and recover all
amounts to become due under this Agreement,as well as all other sums to which we are entitled.
17.2 Interest. If any payment due is more than ten days late,you will pay simple interest on each past due payment in the
amount of 18%per year calculated on a 360-day year[periodic rate of 1.5%per month or the maximum amount allowed by law]
until the balance is paid in full.You will pay a service charge of$25 for each returned check.
17.3 Reactivation. If we for any reason discontinue service and you desire to reactivate the service,reactivation is subject
to a$75 fee and payment of all past due amounts.If the System cannot be reactivated remotely,and a service call is required,you
must also pay us our then current regular rates for parts and labor,and service call fees.
18. Change in Rates.
18.1 Increase. We may increase the monitoring or service fees at any time after the expiration of the initial term of this
Agreement,but not more than once in any 12-month period,and upon giving you written notice 60 days in advance of the effective
date of the increase.If you do not want to pay the increased charge,you may cancel the then unexpired term of this Agreement by
notifying us in writing 30 days before the effective date of the increase.
18.2 Taxes,Charges,and Fees. We may at any time increase the monitoring or service fees to reflect increases in federal,
state,and local taxes,utility charges including telephone company charges,and municipal fees and charges,which are imposed on
us and which relate to the services provided under this Agreement.You must pay all increased monitoring fees.
19. Notices. All notices regarding this Agreement must be in writing and may be served by personal delivery;by a reputable
overnight carrier with all delivery charges provided for; or by certified mail,return-receipt requested, and regular mail,with
postage prepaid,to the addresses set forth in this Agreement or to any other address provided by one party to the other from time
to time in writing.
20. Information and Privacy.
20.1 Recording. We may monitor or electronically record video and audio related to monitored activity at your Premises,as
well as conversations with you,emergency personnel in connection with employee training,quality control,and the provision of
services.You consent to this.Privacy cannot be guaranteed on telephone,cable,wireless, computer,and other systems.We are not
liable to you for any claims or damages that may result from a lack of privacy experienced.
20.2 Consent. You consent to us(a)using information about you and your location to administer services,offer you new
products or services,enforce the terms of this Agreement,prevent fraud,and respond to regulatory and legal requirements;(b)
providing information, including information contained on your Call List and other personal information,to emergency personnel
or our subcontractors or assignees for the purpose of providing services or in response to a subpoena or other legal process;and(c)
using and sharing aggregate customer information and statistics that do not include information that identifies you or any
individuals personally.We may contact you by telephone,facsimile,e-mail,or other internet services,with respect to the System
and services we provide under this Agreement, and new offerings of systems or services we may make available in the future.
21. Network or Server Vulnerability; Liability.You are solely responsible for the integrity and security of your data,
software, devices,computer system,networks,servers,and other equipment.We are not liable for any loss or damage arising out
of or relating to any unauthorized or improper access to,or use of your System or data.Your System may be connected to the
internet. You understand that we do not operate or control the internet,and that viruses,worms,trojan horses,and other malicious
or undesirable data,code,software,or users may attempt to access or damage your data,devices,computers,and networks.We are
not liable for such activities.We do not guarantee that the System or service will meet your requirements,that the service will be
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uninterrupted or error-free,or that encryption algorithms,associated keys,and other security measures will be secure or effective.
You must notify us immediately if you upgrade your operating system or make any changes to your file mapping,or your System
or devices are unable to access the internet or network service.
22. Third Party Indemnification;Subrogation. You must immediately defend and indemnify us against all claims brought
by others,including personal injury,tort,negligence,property damage,or death.This provision applies to all claims regardless of
cause,including our or the System's performance or failure to perform;defects in products,design,installation,activation,or
service;negligence;tort; warranty;contribution;indemnification;or strict products liability.So far as permitted by your liability or
property insurance policy,you release us from all claims,whether the claims are made by or through you, including your insurance
company or other parties,and must defend and indemnify us from all claims.You must notify your insurance company of these
terms.
23. Time to Bring Suit;Venue; Governing Law. Any lawsuit or other legal proceeding arising out of or relating to this
Agreement,whether based upon contract,tort, negligence,or otherwise, must be brought no later than one year after the claim
arises.This Agreement is made and entered into in Riverside County,California.Any legal proceeding arising out of or relating to
this Agreement must be brought in Riverside County.California law applies to this Agreement regardless of choice-of-law rules.
24. Entire Agreement. This Agreement is the final expression of and sets forth the entire agreement between the parties.No
other agreements,representations,or warranties,express or implied,oral or written,have been made by any party to the other with
respect to this Agreement.All prior and contemporaneous conversations,negotiations,and warranties are not relied upon and are
waived.This Agreement supersedes and replaces all prior oral or written agreements or understandings between the parties. This is
an integrated agreement.This Agreement cannot be changed orally,and all changes must be in writing signed by authorized
representatives of both parties. If there is any conflict between this Agreement and your purchase order or other document
delivered to us,this Agreement governs whether the purchase order or document is delivered before or after this Agreement is
fully signed.
25. Enforceability;Waiver. If any part of this Agreement is void,the remaining portions of the Agreement remain
enforceable.No waiver of a breach of any term or condition of this Agreement is a waiver of any succeeding breach.
26. Interpretation;Construction. The captions are for convenience of reference only and have no force in the interpretation
or construction of this Agreement.The neuter includes the masculine or feminine gender,and the singular includes the plural
wherever the context requires. Each term of this Agreement is a condition to be fully performed.The rule of construction that
ambiguities are resolved against the drafting party does not apply in interpreting this Agreement.
27. Authorized Signatories;Duplicate. The individuals executing this Agreement are authorized signatories and have the
full power to enter into this Agreement,and make the representations and warranties set forth here.Delivery of the executed
Agreement by facsimile or other electronic means is as binding as delivery of an originally-executed Agreement.This Agreement
and all documents arising out of or relating to this Agreement may be stored or reproduced by electronic or mechanical means. An
electronic version of this Agreement is legally equivalent to the original for all purposes,including litigation.
28. State Licenses. Alarm Company Operators are licensed and regulated by the Bureau of Security and Investigative
Services,Department of Consumer Affairs, Sacramento,California 95814. Contractors are required by law to be licensed and
regulated by the Contractors' State License Board which has jurisdiction to investigate complaints against contractors if a
complaint regarding a patent act or omission is filed within four years of the date of the alleged violation.A complaint regarding a
latent actor omission pertaining to structural defects must be filed within ten years of the date of the alleged violation. Any
questions concerning a contractor may be referred to the Registrar,Contractors' State License Board,P.O.Box 26000,
Sacramento,California 95826.
Monitoring and Services Agreement—Please read all pages! Page 6 of 6
CL 02/14 Your Initials
ACO 99 PACIFIC ALARM SERVICE C10/C28/C16 606732
521 Wel!wood Avenue
Beaumont,California 92223
Voice:(951) 845-1666* Fax:(951)769-1230
wwvv.pacificalarm.cont
MONITORING AND SERVICES AGREEMENT
Check all that apply:
0 RESIDENTIAL COMMERCIAL
HARD WIRE 0 WIRELESS 0 CELLULAR 0 RADIO 0 INTERACTIVE SERVICES
INTRUSION MONITORING 0 HOLD UP OR DURESS 0 VIDEO MONITORING 0 WATER DETECTION
0 FIRE MONITORING 0 FIRE TESTING AND INSPECTION 0 WATER FLOW VALVE SUPERVISION
0 UL FIRE RUNNER CONTRACT8 7048
This Monitoring and Services Agreement is entered into on July20 14 by and between City of Redlands-
Corporate Yard-Sarver Building (-you,"-your"),and Pacific Alarm Service,a Cal iforttia corporation(-wed"-us,"-our").
YOUR INFORMATION
YOU Contact Person' City of Redlands-Corporate Yard-Server Building
Premises Address: 1270W. Park Redlands,CA 92373
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2 ?Li 71,
Billing Addrifss; y, Iskt t .1
IC ) rig
Ptionti Cell PheinektklisPlk 7fcs -71,„"7'22 E ail:. ty 0-f retlietol-,,
fermj The original term of this Agreement is one year,and the Agreement automatically renews for successive one-year
periods unless either party notifies the other in writing of its intent to terminate no less than 60 days before the expiration of the
original or renewal.period.
2. Monitoring Services;Communicator; Programming;Verification,
1.1 Monitoring. You chose the monitoring service,and agree that the service meets your needs.Additional,different,or
higher levels of protection and service were discussed with you and are available from us at an additional cost. The signals
tis images.if any,from the security system or the signals from the fire system at the Premises("System")are monitored at our
monitoring center or an independent monitoring center("Monitoring Center")that we select.If the System is removed to any
reason,we are not obligated to restore the Premises to its original condition or to redecorate the Premises. Iripon connection or
activation of your security alarm system,sse will thoroughly instruct you in the proper use of the System.
2.2. Communicator. We will install,cause to be installed,or program,whether in person or remotely.,a communicator'
your Premises to transmit System signals or images,if any, from your System to our Monitoring Center.All long-range radios,
transceivers,and cellular or other communicators,and our yard signs and window stickers retnain our property at all times and
may he removed by us. When this Agreement expires or is terminated,you will immediately allow us to remove or deactis ate,
whether remotely or otherwise,the communicator.Until the communicator is deprogrammed,you are responsible for
monitoring fees.
2.3 Program;Visual. We may program the System remotely,and you will allow us access to do so. If youi:law-
enforcernen;or fire department requires or later requires visual or other verification procedures of an emergency before responding
to a System signal,you must comply with the requirement and subscribe for that service if provided by us. We may charge an
additional fee for that service,
0 If you are using a traditional phone line or an iriternet-based transmission to our Monitoring Center,you thoroughly
discussed with us the availability of cellular or radio back-up transmission of alarm signals from the System to the Monitoring
Center,and that these services are available at an additional cost.You do not want back-up transmission of alarm signals and
understand that,if your transmission service is interrupted or disconnected,no signal will be sent to the *nitoring Center,
and emergency personnel will not be called. kr your Initials
3, Services and Payment.
3.1 Services. We will provide the l'olloysing services and you will pay us as follows:
• Monthly Monitoring of System as Part of Service
O Monthly Monitoring of Subscriber owned alarm system
Fire Monitoring Services:
O Fire Monthly Basic Monitoring Services:
O Fire Monitoring with UL Runner Services:
O Fire Monitoring with UL Certificate annual/rim:
O Additional Fire Alarm Panel at Same Premises:
Intrusion Monitoring Services:
• Monthly Monitoring Services Basic $46.50
O Monthly Monitoring Services with open/closing
with supervision and notification by Monitoring Center: $
O Monthly Monitoring Services-with open/closings
E-mailed Weekly to You:
(E-mail Address:
Monitor ng and Services Agreement-Please read all pages! - Page 1 of 6
CL 02/14 5lYour Initials
Additional Services per Month:
• Cellular Transmission of Signals:
O Radio Transmission of Signals: $
O Other Service: $
Other Services:
® Fire Inspection and Testing per attached Scope of Work,
which is a part of this Agreement: $
TOTAL AMOUNT FOR ORIGINAL TERM: $46,50
Payment Options:0 Monthly-$
0 Quarterly—$ 0 Semi-Annually—$ 0 Annually—$ (paid in same month as above)
3.2 Payment. You must pay the prorated fees for the month in which monitoring services begin.Payments are payable in
advance,on the first day oldie month,commencing on the date set forth above. Your payments shown above do not include any
applicable tax, If any taxes are due,you must pay the tax in addition to your monthly payments, No finance charge or cost of
credit is associated with this Agreement.
ACCEPTANCE
The prices,specifications,and conditions in this Agreement are satisfactory.You understand,approve,and accept this
Agreement,in particular Paragraphs 11,-16,and 22,which set forth our maximum liability if there Is any loss or damage to you
or any third party.You understand that you may obtain a higher liability limit by paying an additional chargee You received a
completed copy of this Agreement and,if you are a residential customer,two copies of the Notice of Might to Cancel.You were
advised that there are additional,different,or higher levels of protection and service available.The services provided are
based upon your specific request,approval,and cost considerations,for which you must hold us harmless. [language must be
in 10-point bold}
For our residential customers only—You,the buyer,may cancel this transaction at any time before midnight of the third
business day after the date of this transaction.See the attached Notice of Right to Cancel form for an explanation of this right,.
FAMILIARIZATION PERIOD REJECTE{?
WARNING: Various System components or products may contain lead or other chemicals known to the State of California to
cause cancer,birth defects,or other reproductive harm.
YOU PA ,.FIC ALARM SERVICE
t
Dated:' 10 , ," r.' t Il `:� Dated: a`" ,
Print Your Name/Title Aut h•rized Company Representative
Corporation 0 LLC 0,Part rship 0 sole Owner Salesperson Name and No.:
Your Signature.
a
* - impo ant terms on other pages**
ATTEST* , "'_ Sam Irwin. City Clerk
Unless ,. 'it a 1 jc pacave it newt an authorized company representative,or 2)begin services,this Agreement is
not binding upon us.1 we do not approve the Agreement,our sole liability is to refund the amount paid to us when you
signed the Agreement.Not receiving a copy signed by us does not make this Agreement unenforceable.
4. Fire Inspection and Testing.
4,1 Test and Report. You must inspect and test your fire System according to the applicable code and the frequency
specified. If you selected fire testing and inspection,we will test and inspect your System according to the applicable code,
regulation,air guideline of the authority having jurisdiction of your Premises. We will record and update normal and abnormal
conditions or characteristics for the System or the portion of the System being tested or inspected,including panels and other
System devices or components as required. We ssill provide you with our w=ritten report and all other required materials within fire
business days of the test or inspection.Deficiencies will be provided aw°ithiin one business day or discussed during the inspection.
Procedures performed,as well as any detects or deficiencies discovered and our recommendations,still be noted in our written
report. Wc will return all paperwork or plans provided to us by you upon the completion of the tests or inspections or with the
delivery of our written report.
4,2 Access. You will permit us to enter the Premises to service, inspect,or test the System and will provide uninterrupted
access.While we are on the Premises,you will provide continuous electrical service.
4,3 Cancellation, You will provide us a minimum of gal-hours notice of cancellation of a scheduled inspection or testing
You\A ill pay us a cancellation fee of 51 00 per scheduled inspection for cancellations not received on a timely baisis,
S. Disclaimer of Warranties; Liability;Consequential Damages. Our obligation to provide the System or any other
services arises solely out of this Agreement and not through any other means.We do not represent or warrant that the
Monitoring and Services Agreement-Please read all pages!' Page 2 of 6
CL 02/14 Your initials
System or service may not be compromised or by-passed;will detect or prevent all burglaries,hold-ups,personal
emergencies,fires,smoke or water damage,or otherwise; or that it will in all cases provide the protection for which it was
installed or intended.We or our agents or employees made no representations or warranties,express or implied,as to any
matter whatsoever,including without limitation,the condition of the equipment,its merchantability,its fitness for any
particular purpose,or noninfringetnent or title,You did not rely on any representation or warranty,express or implied.
Any information provided or promise does not create an express warranty,and will be considered expressions of personal
opinion only. If we were to have any liability greater than that agreed to by you in Paragraphs II,16,and 22 of this
Agreement,we could not and would not provide the System or services,and we could not provide the System or services at
the rates contained here.The warranty provided in this Agreement gives you specific legal rights,and you may have other
rights that vary from state-to-state.We are not liable for special,consequential,or incidental damages.Some states do not
allow the exclusion or the limitation of consequential or incidental damages,so the above limitations or exclusions may not
apply to you,
6. Response to Signals.
6.1 Intrusion Signals. If we receive an intrusion signal,we will,without warranty,make reasonable efforts to reach you
or someone at the Prernises who is on your Call List(see Paragraph 14)and can verify whether an alarm is false. If wc are unable
to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List,Unless directed
otherwise in writing by you,if we are unable to reach the first two people on our Call List or if we in our sole discretion question
a response we have received.we will,without warranty,notify emergency personnel.
6.2 lioldup or Panic. if we receive a hold up,duress,or panic signal,we will, without warranty,call emergency
personnel,and if requested in writing by you,notify you or your designated representative shown on your Call List.
6.3 Video or Images. If we receive video or images,if available,from your System,and we reasonably believe that the
images do not indicate an emergency condition,we will,without warranty,make reasonable efforts to call you or someone at the
Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach you or someone at the
Premises a second call attempt will be made to the next person on your Call List but we will nor notify emergency personnel, If
we reasonably believe that the images do indicate an emergency condition,we will, without warranty,call emergency personnel,
and if requested in writing by you,call you or the designated person on your Call List.
6,4 Medical Emergency Signals. If we receive a medical emergency signal,we will,without warranty.make reasonable
efforts to reach you or someone at the Premises who is on your Call List and can verify whether an emergency exists. II we are
unable to reach you or someone at the Premises,a second call attempt vs ill be made to the next person on your Call List. Unless
directed otherwise in writing by you,if we are unable to reach you or the next person on your Call List,we Will,without warranty,
notify emergency personnel. Two-way voice communication is not provided and,if you push the medical button on your
alarm keypad,you will need a telephone to talk with someone. The alarm siren will not sound when the medical button is
activated.
6.5 Fire Signals;Carbon Monoxide Signals. If we receive a fire alarm signal from commercial premises,we will,
without warranty,notify emergency personnel and notify you or your designated representative by calling the specified telephone
number(s)on your Call List Trouble or supervisory signals from your fire System arc sent to your designated representative in the
manner directed.If we receive a fire alarm signal from residential premises, we will,without warranty,make reasonable efforts to
reach you or someone at the Premises who is on your Cali List and can verify whether an alarm is false. If we are unable to reach
you or the next person on your Call List, we will,without'warranty,notify emergency personnel.
6.6 Forced Entry.You understand that emergency personnel may forcibly enter the Premises when they are told
that we received a fire,medical emergency,or carbon monoxide signal from your Premises. You consent to this. You
understand that damage to your property may occur and that you are responsible for all costs related to that damage.
6.7 Water Detection, if we receive a water detection signal, we will, without warranty,make reasonable efforts to call
you or someone at the Premises who is on your Call List and can verify whether a condition exists.If we are unable to reach you
or someone at the Premises,a second call attempt will be made to the next person on your Call List but we will not notify
emergency personnel.The alarm siren will not sound when a water detection signal is activated.
6.8 Interactive Services;Two-Way Voice. If you selected interactive services,you may receive customized email and
text message alerts about System signals on your computer,tablet smart phone,or other mobile device as well. Certain wireless or
interactive services require a compatible computer,tablet,cell phone,or other device with Internet and email access,Not all
devices will work with these services and you must provide your own devices at your sole expense, You understand that we have
no control over these devices,or your interact or email access. Cellular data providers may charge additional fees for accessing the
System on wireless devices.These charges are your sole responsibility. If you selected emergency two-way voice service,there is
a risk that the connection may be interrupted or unable to connect,that the call may he dropped,and that the sound quality coming
through the System may be distorted or impossible to understand or hear,
6,9 Permits;Consent. Certain law-enforcement or emergency agencies Will not respond to an alarm signal unless you
have a valid alarm user permit.which you must keep current and renewed as required. See Paragraphs 13.7 and 13.8 for more
information regarding alarm permits. If required to do so by any governmental authority or insurance interest,we may discontinue
any particular form of response. You consent to the recording of all telephone calls with the Monitoring Center.
7. Familiarization Period. Except where required by law,unless you reject the familiarization period by initialing
the checkbox above your signature,during a seven-day period(or any period required by law)following completion of
installation and connection to the Monitoring Center(and during any applicable extensions),we have no obligation to,and
will not,respond to any security alarm signal from your Premises that is received by our Monitoring Center. Even if an
actual emergency occurs during this period,we have no obligation to,and will not,notify emergency personnel,you,or
your designated representative,or take any other action with regard to a signal we receive,
8, Alarm Signal Transmission Methods.
8.1 Telephone Lines. You must pay all charges made by the telephone company oit other utilities for installation or
activation of service connections,telephone jacks,leasing,and service charges of telephone lines connecting your Premises to our
Monitoring Center.All charges for the installation and continuity of telephone service connections for the System are your sole
responsi bid ity.Activation of the System will interrupt and disconnect any telephone call in progress. You will be unable to
use that line for 911 or any other emergency service.For these reasons,we recommend a dedicated telephone line for your
System.If your telephone service is out of order,disconnected,placed on vacation,or otherwise interrupted,signals from
your System will not be received by our Monitoring Center during any interruption in telephone service.Interruptions will
not be known to our Monitoring Center or us,and emergency personnel will not be called. You must pay us for any costs
incurred to reprogram the digital communicator to conform to telephone company-initiated changes in dialing procedures or area
codes.Costs are based on our then current standard service call charge.We recommend two dedicated telephone lines for your
fire System.
8,2 Cellular or Radio Transmission. If cellular or radio service is used as your primary or secondary transmission
method.the System's communicator is connected to a cellular or radio network. The use of radio frequencies is controlled by the
Federal Communications Commission("FCC"),and changes in FCC rules,regulations,and policies may necessitate discontinuing
Monitoring and Services Agreement—Please read all pages! Page 3 of 6
CL 02/14 Your initials
transmissions.You must pay all monthly service charges connecting your Premises to our Monitoring Center.Radio or cellular
transmissions are subject to environmental conditions,including power failures and electrical storms,that are totally
beyond our control.
8.3 Internet Transmission. Using DSL,BPL,Voice over Internet Protocol("VoIP"),or other internet-based service
may interfere with the signals sent by the System to the Monitoring Center.Signal transmission using these services can be
sporadic.These services will not work without electrical power,and may interfere with your ability to call 911 or interfere
with the telephone line-seizure feature of the System.To make sure that the System is operational and properly
transmitting signals,you must immediately test your System after installation of any of these services.Cellular or radio
back-up is highly recommended if internet services are used.
9. False AIarms. If you cause an excessive number of false alarms through carelessness,or malicious or accidental use of
the System,or if you in any manner misuse or abuse the System,your conduct is a material breach of contract. After giving you
ten-days written notice,we may at our option,in addition to all other legal remedies,terminate this Agreement. You are solely
responsible for all false alarm fines,penalties,or fees,including charges from a private guard service, if any, whether assessed
against you or us.
10. Service or Repair Services.
10.1 Call. Call us at the number above to request service or repair.
10.2 Repair;Hours. Service or repair is provided on a time-and-materials basis at our then current rates for parts and labor,
a one-hour minimum fee,and other service call fees.Service is usually performed as soon as reasonably possible. Service or repair
is provided Monday through Friday,excluding holidays,between the hours of 8:00 a.m.through 5:00 p.m.A responsible adult
must be at the Premises at the time of the service call. Emergency service is available at all other times at our then current
premium labor rate and service call fees.Payment must be made upon completion of the work.
10.3 Repair or Replace;Remote Access. We may,in our sole discretion,either repair or replace the part,and may
substitute new or reconditioned materials of equal quality at the time of replacement.If the repair costs exceed the replacement
cost,we may replace the defective equipment with new or reconditioned equipment substantially equivalent to or with comparable
features as the existing equipment,if available.The replacement equipment may have a higher or lower selling price than the
original equipment you have.We may program,alter,or repair the System remotely,and you will allow us access to do so.
10.4 UL System Service Hours;Runner Service. UL System service or repair is provided seven days a week,365 days
per year.Runner service is provided within the required response time to investigate or repair the System at our then current
regular or premium rates as the case may be. Service performed Monday through Friday,excluding holidays,between the hours of
8:00 a.m.through 5:00 p.m.is charged at our then current regular rates for parts and labor,a one-hour minimum fee, and service
call fees.Emergency service is available at all other times at our then current premium labor rate and service call fees.
10.5 Liability. We are not responsible for Ioss or damage while the System is under repair or is awaiting parts.Any repair,
service,replacement,or addition of equipment by us after the initial installation or programming of the System is governed by this
Agreement,in particular Paragraphs 11, 16,and 22,which limit our liability.
10.6 Takeover of Other Systems.If we take over or provide service to the System,we are not liable for components or
equipment not installed by us.
11. Limitation of Liability.
11.1 No Guarantee. We and our divisions or affiliates are not insurers of your real or personal property or data,or
the personal safety of anyone on your Premises.This Agreement is not an insurance policy or a substitute for an insurance
policy.You must obtain all property,life,health,disability,or business interruption insurance.The payments required are
based solely upon the value of the System or service,and not on the value of your real or personal property or data,or the
property of others located in or on your Premises.We make no guarantee or warranty,including an implied warranty of
merchantability or fitness,that the System or service will prevent or avoid occurrences or the consequences of occurrences
that the System or service is designed to detect or avert.It is impractical and extremely difficult to determine in advance
(a)the value of your real or personal property or data,or the property of others kept on the Premises,that may be lost,
stolen,or damaged if the System or service does not operate properly;(b)the response time of the Monitoring Center,
emergency personnel,or guard service,if any; (c)what portion,if any,of a loss,damage,personal injury,or death would
be proximately caused by our failure to perform or our active or passive negligence;or(d)whether a camera or access
control system would detect or prevent unauthorized intrusions or activities.
11.2 Amount of Liability. If we or our agents or employees are found liable for loss,damage,or injury of any kind
whatsoever from our failure to perform any of our obligations under this Agreement,failure of the System,equipment,or
service in any manner,breach of warranty,tort,or our active or passive negligence,then our liability is limited to a sum
equal to the total annual monitoring fees at the time of the incident or$1,500,whichever is greater. This is not a penalty.
This is your only remedy regardless of the legal theory used to find the Monitoring Center or us liable.
11.3 More Protection. You may obtain a higher limitation of liability by paying an additional charge.If you elect this
option,a rider will be attached to this Agreement stating the terms,conditions,and amount of the limited liability and the
additional charge.Even if a rider is provided to you,we are not your insurer.
12. Interruption,Suspension,or Cancellation of Service. We are not liable for any delay in monitoring or service of the
System, for the consequences of delay,or for any interruption of operation because of floods;storms;earthquakes;fire; power
failures;strikes;riots;war,declared or undeclared;terrorism;insurrection;interruption or unavailability of telephone, cellular,
cable,radio,Internet,or other transmission services;acts of God;or for any other cause beyond our control,regardless of cause or
origin. We are not required to provide monitoring or other services to you while any of these causes exist. If services are
suspended for these reasons,you must continue to pay under the terms of this Agreement. If the Monitoring Center or your
Premises or equipment are destroyed by fire or other catastrophe,are so substantially damaged that it is impractical to continue
service,or if the Monitoring Center or we are unable to render service,this Agreement will be suspended without notice.
13. Your Duties as to Use of System; Battery and Device Replacement; Monitoring or System Permits.
13.1 Test. Immediately before securing the Premises,you or others using the System must carefully and properly set the
security System.You must properly test the System at least monthly during the term of this Agreement.If the System does not
operate properly or if there is a power failure or other interruption at your Premises, you must notify us immediately.
13.2 Batteries. If your System uses wireless battery-operated devices,you must replace the batteries when the System
emits a low-battery signal or at least every two years.You may also call us.We will replace the batteries at your expense at
our then current rates for parts and labor,plus service call fees.If you fail to replace the batteries,or if the batteries are
low or dead,the System will not function properly.
13.3 Carbon Monoxide Detectors. If you have carbon monoxide detectors,you must replace them at least every three
years.
Monitoring and Services Agreement—Please read all pages! Q Page 4 of 6
CL 02/14 1 Your Initials
.. q
13.4 Changes. You must immediately notify us of any changes to the Premises or to any fixtures,furniture,or equipment.
You must immediately notify us of any changes to your telephone service,including the installation of DSL,BPL,Voice
over Internet Protocol("VoIP"),or other internet-based telephone service.
13.5 Power. You must provide 24-hour electrical service and electrical outlets for the System.
13.6 Environment. You must provide adequate lighting for any camera or video system,and otherwise provide the proper
environment for the System as reasonably requested.You will provide and maintain all storage media for the video system.
13.7 Permits. Monitoring may be subject to permit fees. If required,obtaining and maintaining an alarm permit is your sole
responsibility.You are solely responsible for paying for all monitoring,alarm,or system permits,licenses,or fees imposed by
authorities having jurisdiction necessary for the use and operation of the System,and all other charges or fees imposed.You are
solely responsible for determining whether the city,county,or governmental subdivision in which the Premises are located has or
may later have statutes or ordinances requiring that you obtain and maintain a license or permit for the System.
13.8 Notification. Unless you have a valid alarm-user permit or license,which must be kept current and active as required,
certain emergency personnel will not respond to an alarm signal.In order to request an emergency response,we must know your
permit number. Until you obtain,at your expense,all necessary permits or licenses,and provide us with the license or
permit number,we may not be able to notify emergency personnel of an alarm.
13.9 Indemnity. You must defend and indemnify us from any claim made by another alarm company regarding its contract
with you.
14. Authorized Call List;Personnel. You will immediately give us a written list of names,relationship,titles,and
telephone,cell,and pager numbers of all persons to be notified if there is an alarm and the order in which these persons are to be
called("Call List").You will also give us and keep current a written list of the names,titles,and phone numbers of all persons
authorized to enter or remain on the Premises("Personnel List").If you are a commercial customer,you must give us a daily and
holiday opening and closing schedules and all other information that we may require.All changes to your Call List or Personnel
List must be given to us in writing only and become effective only upon our acknowledgment of receipt of the changes. If you
choose an interactive service,you are solely responsible for creating and updating your profile on any remote service website.
15. Change in Ownership of Premises. Moving from your Premises does not relieve you of your obligations under this
Agreement.
16. Assignment; Rights of Subcontractors. We may assign this Agreement to any person or entity without notice to you.
Without our prior written consent,you must not assign or transfer this Agreement. We may subcontract any of the work or services
to be performed under this Agreement,including monitoring,without notice to you.This Agreement,especially Paragraphs II and
22,protects the Monitoring Center or our other subcontractors in the same way that the paragraphs protect us.
17. Default;Interest;Reactivation.
17.1 Default. Any of the following constitute your default under this Agreement:(a)failure to pay any amount provided in
this Agreement within ten days after the same is due; (b)failure to communicate or cooperate with us; (c)failure to perform any
other obligations under this Agreement within ten days after written request;or(d)you become a debtor in a bankruptcy
proceeding. If you default,we may discontinue all services upon ten-days written notice to you,and accelerate and recover all
amounts to become due under this Agreement,as well as all other sums to which we are entitled.
17.2 Interest. If any payment due is more than ten days late,you will pay simple interest on each past due payment in the
amount of 18%per year calculated on a 360-day year[periodic rate of 1.5%per month or the maximum amount allowed by law]
until the balance is paid in full.You will pay a service charge of$25 for each returned check.
17.3 Reactivation. If we for any reason discontinue service and you desire to reactivate the service,reactivation is subject
to a$75 fee and payment of all past due amounts.If the System cannot be reactivated remotely,and a service call is required,you
must also pay us our then current regular rates for parts and labor,and service call fees.
18. Change in Rates.
18.1 Increase. We may increase the monitoring or service fees at any time after the expiration of the initial term of this
Agreement,but not more than once in any 12-month period,and upon giving you written notice 60 days in advance of the effective
date of the increase.If you do not want to pay the increased charge,you may cancel the then unexpired term of this Agreement by
notifying us in writing 30 days before the effective date of the increase.
18.2 Taxes,Charges,and Fees. We may at any time increase the monitoring or service fees to reflect increases in federal,
state,and local taxes,utility charges including telephone company charges,and municipal fees and charges,which are imposed on
us and which relate to the services provided under this Agreement.You must pay all increased monitoring fees.
19. Notices. All notices regarding this Agreement must be in writing and may be served by personal delivery; by a reputable
overnight carrier with all delivery charges provided for; or by certified mail,return-receipt requested, and regular mail,with
postage prepaid,to the addresses set forth in this Agreement or to any other address provided by one party to the other from time
to time in writing.
20. Information and Privacy.
20.1 Recording. We may monitor or electronically record video and audio related to monitored activity at your Premises,as
well as conversations with you,emergency personnel in connection with employee training,quality control,and the provision of
services.You consent to this. Privacy cannot be guaranteed on telephone,cable,wireless,computer,and other systems. We are not
liable to you for any claims or damages that may result from a lack of privacy experienced.
20.2 Consent. You consent to us(a)using information about you and your location to administer services,offer you new
products or services,enforce the terms of this Agreement,prevent fraud,and respond to regulatory and legal requirements;(b)
providing information,including information contained on your Call List and other personal information,to emergency personnel
or our subcontractors or assignees for the purpose of providing services or in response to a subpoena or other legal process;and(c)
using and sharing aggregate customer information and statistics that do not include information that identifies you or any
individuals personally. We may contact you by telephone,facsimile,e-mail,or other internet services,with respect to the System
and services we provide under this Agreement, and new offerings of systems or services we may make available in the future.
21. Network or Server Vulnerability; Liability. You are solely responsible for the integrity and security of your data,
software,devices,computer system,networks,servers,and other equipment.We are not liable for any loss or damage arising out
of or relating to any unauthorized or improper access to,or use of your System or data. Your System may be connected to the
internet. You understand that we do not operate or control the internet,and that viruses,worms,trojan horses,and other malicious
or undesirable data,code,software,or users may attempt to access or damage your data,devices,computers,and networks.We are
not liable for such activities.We do not guarantee that the System or service will meet your requirements,that the service will be
Monitoring and Services Agreement—Please read all pages! (/ Page 5 of 6
CL 02/14 (" `Your Initials
1 '
uninterrupted or error-free,or that encryption algorithms,associated keys,and other security measures will be secure or effective.
You must notify us immediately if you upgrade your operating system or make any changes to your file mapping,or your System
or devices are unable to access the internet or network service.
22. Third Party Indemnification;Subrogation.You must immediately defend and indemnify us against all claims brought
by others,including personal injury,tort,negligence,property damage,or death.This provision applies to all claims regardless of
cause,including our or the System's performance or failure to perform;defects in products,design,installation,activation,or
service;negligence; tort;warranty;contribution; indemnification;or strict products liability.So far as permitted by your liability or
property insurance policy,you release us from all claims,whether the claims are made by or through you, including your insurance
company or other parties,and must defend and indemnify us from all claims.You must notify your insurance company of these
terms.
23. Time to Bring Suit; Venue; Governing Law. Any lawsuit or other legal proceeding arising out of or relating to this
Agreement,whether based upon contract,tort,negligence,or otherwise, must be brought no later than one year after the claim
arises.This Agreement is made and entered into in Riverside County,California.Any legal proceeding arising out of or relating to
this Agreement must be brought in Riverside County.California law applies to this Agreement regardless of choice-of-law rules.
24. Entire Agreement. This Agreement is the final expression of and sets forth the entire agreement between the parties.No
other agreements,representations,or warranties,express or implied,oral or written,have been made by any party to the other with
respect to this Agreement.All prior and contemporaneous conversations,negotiations,and warranties are not relied upon and are
waived.This Agreement supersedes and replaces all prior oral or written agreements or understandings between the parties. This is
an integrated agreement.This Agreement cannot be changed orally,and all changes must be in writing signed by authorized
representatives of both parties.If there is any conflict between this Agreement and your purchase order or other document
delivered to us,this Agreement governs whether the purchase order or document is delivered before or after this Agreement is
fully signed.
25. Enforceability;Waiver. If any part of this Agreement is void,the remaining portions of the Agreement remain
enforceable.No waiver of a breach of any term or condition of this Agreement is a waiver of any succeeding breach.
26. Interpretation;Construction. The captions are for convenience of reference only and have no force in the interpretation
or construction of this Agreement.The neuter includes the masculine or feminine gender,and the singular includes the plural
wherever the context requires. Each term of this Agreement is a condition to be fully performed.The rule of construction that
ambiguities are resolved against the drafting party does not apply in interpreting this Agreement.
27. Authorized Signatories;Duplicate. The individuals executing this Agreement are authorized signatories and have the
full power to enter into this Agreement,and make the representations and warranties set forth here. Delivery of the executed
Agreement by facsimile or other electronic means is as binding as delivery of an originally-executed Agreement.This Agreement
and all documents arising out of or relating to this Agreement may be stored or reproduced by electronic or mechanical means.An
electronic version of this Agreement is legally equivalent to the original for all purposes,including litigation.
28. State Licenses. Alarm Company Operators are licensed and regulated by the Bureau of Security and Investigative
Services,Department of Consumer Affairs,Sacramento,California 95814. Contractors are required by law to be licensed and
regulated by the Contractors' State License Board which has jurisdiction to investigate complaints against contractors if a
complaint regarding a patent actor omission is filed within four years of the date of the alleged violation.A complaint regarding a
latent act or omission pertaining to structural defects must be filed within ten years of the date of the alleged violation. Any
questions concerning a contractor may be referred to the Registrar,Contractors'State License Board,P.O.Box 26000,
Sacramento,California 95826.
Monitoring and Services Agreement—Please read all pages! Page 6 of 6
CL 02/14 Your Initials
ACO 99 PACIFIC ALARM SERVICE EL°/C28/C16 606732
521 Wellwood Avenue
Beaumont,California 92223
Voice:(951) 8454666• Fax:(951)769-1230
www.ciacificalarmcorri
MONITORING AND SERVICES AGREEMENT
Check all that apply:
0 RESIDENTIAL N COMMERCIAL
0 HARD WIRE 0 WIRELESS 0 CELLULAR 0 RADIO 0.INTERACTIVE SERVICES
0 INTRUSION MONITORING 0 HOLD UP OR DURESS 0 VIDEO MONITORING 0 WATER DETECTION
FIRE MONITORING N FIRE TESTING AND INSPECTION 0 WATER FLOW VALVE SUPERVISION
0 UL FIRE RUNNER CONTRACT# 7049
This Monitoring and Services Agreement is entered into on July 01 .20 14 ,by and between City of Redlands
Corporate Yard-Server Building ("you:'"your"),and Pacific Alarm Service,a California corporation("we,"rttisdl"our").
YOUR INFORMATION
YOU/Contact Person: City of Redlands-Corporate Yard-Server Building
Premises Address: 1270 W.Park Redlands,CA 92373
Billing Address: , 011, )177 7 .(770,74.7777 71( L -7 o Doo, _11/447 7,),27
; ,7)
-Phone ell Phon E a.1 re4t
4-01,
1. Term. The original term of this Agreement is one year,and the Agreement automatically renews for successive one-year
periods unless either party notifies the other in writing of its intent to terminate no less than 60 days before the expiration of the
original or renewal period.
2. Monitoring Services;Communicator; Programming;Verification.
2.1 Monitoring. You chose the monitoring service,and agree that the service meets your needs. Additional,different,or
higher levels of protection and service were discussed with you and are available from us at an additional cost. The signals
or images,if any,from the security system or the signals from the fire system at the Premises("System-)are monitored at our
monitoring center or an independent monitoring center("Monitoring Center")that we select,If the Systeill is removed for any
reason,we are not obligated to restore the Premises to its original condition or to redecorate the Premises. Upon connection or
activation of y our security alarm system,we will thoroughly instruct you in the proper use of the System.
2,2. Communicator. We will install,cause to be installed,or program,whether in person or remotely,a communicator at
your Premises to transmit System signals or images,if any, from your System to our Monitoring Clenter,All long-range radios,
transceivers,and cellular or other communicators,and our yard signs and window stickers remain our property at all times and
may be renroven by us.When this Agreement expires or is terminated,you will immediately allow us to remove or deactivate,
whether remotely or otherwise,the communicator. Until the communicator is deprogrammed,you are responsible for
monitoring fees.
2.3 Program;Visual. We may program the System remotely,and you will allow us access to do so, If)our law
enforcement or fire department requires or later requires visual or other verification procedures of an emergency before responding
to a System signal,you must comply with the requirement and subscribe for that service if provided by us, We may charge an
additional fee for that serviced
if you are using a traditional phone line or an Internet-based transmission to our Monitoring Center,you thoroughly
discussed with us the availability of cellular or radio back-up transmission of alarm signals from the System to the Monitoring
Center,and that these services are available at an additional cost.You do not want back-up transmission of alarm signals and
understand that,if your transmission service is interrupted or disconnected,no signal will be sent to the onitoring Center,
and emergency personnel will not be called. vrk Your Initials
3. Services and Payment.
3.1 Services. We will provide the following services and you will pay us as follows:
.0 Monthly Monitoring of System as Part of Service
• Monthly Monitoring of Subscriber owned alarm system
Fire Monitoring Services:
• Fire Monthly Basic Monitoring Services: $58,50
O Fire Monitoring with UL Runner Services:
o Fire Monitoring with UL Certificate annual/ma: $
El Additional Fire Alarm Panel at Same Premises: $
Intrusion Monitoring Services:
.0 Monthly Monitoring Services—Basic $
O Monthly Monitoring Services— with open/closing
with supervision and notification by Monitoring Center: $
O Monthly Monitoring Services—with open/closings
E-mailed Weekly to You: $
(E-mail Address: 1
Monitoring and Services Agreement—Please read all pages! Page 1 of 6
CL 02/14 Your Initials
Additional Services per Month:
O Cellular Transmission of Signals:
O Radio Transmission of Signals:
O Other Service:
Other Services:
• Fire Inspection and Testing per attached Scope of Work,
which is a part of this Agreement:
TOTAL AMOUNT FOR ORIGINAL TERM: $5R.5{l
Payment Options:0 Monthly-
Quarterly- Serpi-Annually-$ 0 Annually-$ (paid in same month as above)
3.2 Payment. You must pay the prorated fees for the month in which monitoring services begin.Payments are payable it
advance,on the first day of the month,cominencing on the date set forth above. Your payments shown above der not Mc ludo any
applicable tax. If imy taxes are Clue,you must pay the tai lig addition to your monthly payments. leo finance charge or cost arf
credit is associated with tins Agreement
ACCEPTANCE
The prices,specifications,and conditions in this Agreement are satisfactory.You understand,approve,and accept this
Agreement,in particular Paragraphs 11,16,and 22,which set forth our maximum liability if there is any loss or damage to you
or any third party.You understand that you may obtain a higher liability limit by paying an additional charge.You received a
completed copy of this Agreement and,if you area residential customer,two copies of the Notice of logit to Cance.You were
advised that there are additional,different,or higher levels of protection and service available The services provided are
based upon your specific request,approval,and cost considerations,for which you must hold us harmless. [language must be
in 10-point bold]
For our residential customers only-You,the buyer,may cancel this transaction at any time before midnight of the third
business day after the date of this transaction.See the attached Notice of Right to Cancel form for an explanation of this right..
0 FAMILIARIZATION PERIOD REJECTED
WARNING: Various System components or products may contain lead or other chemicals known to the State of California to
cause cancer,birth defects,or other reproductive harm;
YOU PACIFIC ALARM SERVICE
Dated:tifif PEW
Fk6ifIcittik4 M St essi Dated: t7 l
Print Your Narne/Title Aut prized Company Representative
Corporation 0 LLPar ership 0. Sole Owner Salesperson Nathe and No.:
w
Your Signature:
0.
pa ant terms on other pages
ATTEST: ;, ,.4 Sim Irwin, City Clem
Unless w erthe ( r ,k ove it In writing by an authorized company representative,or l2 begin services,this Agreement is
not binding upon us.If we do not approve the Agreement,our sole liability is to refund the amount paid to us when you
signed the Agreement.Not receiving a copy signed by us does not make this Agreement unenforceable.
4.° Fire Inspection and Testing.
4,1 ,est and Report. You must inspect and test your fire System according to the applicable code and the frequency
specified. if you selected fire testing and inspection,we will test and inspect your System according to the applicable aide;
regulation,er guideline of the authority having jurisdictioII . ur Premises. We will record and update normal and abnormal
conditions;car characteristics for the System or the portion of the System being tested or inspected,including panels and either
System devices or components as required, ,Are will provide you w th our written report and all other rcquilvd materials within five
business days of the test or inspection. Deficiencies will be provided within one business day or discussed during the inspection.
Procedures performed,.as well l as any defects or deficiencies discovered and our recommendations, will be nested in our written
report. We will return all paperwork or plans provided to us by you upon the completion of the tests or inspections or with the
delivery of"our written report:
4,2 Access. You aw°ill permit us to enter the Premises to service, inspect,or test the System and will provide uninterrupted
access. While vie are on the Premises,you VN°ill prnvide continuous electrical service.
4.3 cancellation. You swLl provide lis a mini num of 24-hours notice'inf cancellation ofa scheduled inspe aon or testhi ,
You will pay us a cancellation fee of S100 per scheduled it spec:tion for cancellations not received on a timely basis;
5Disclaimer of Warranties; Liability;Consequential ltarnrages. GUr obligation to provide the Systeme or any other
services arises solely out a this Agreement and not through any other means.We do not represent or warrant that the
Monitoring and services Arerrient-Please read all paged A tilkik
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CL 02J14 Your lnitlals
System or service may not be compromised or by-passed;will detect or prevent all burglaries,hold-ups,personal
emergencies,fires,smoke or water damage,or otherwise; or that it will in all cases provide the protection for which it was
installed or intended.We or our agents or employees made no representations or warranties,express or implied,as to any
matter whatsoever,including without limitation,the condition of the equipment,its merchantability,its fitness for any
particular purpose,or noninfringement or title.You did not rely on any representation or warranty,express or implied.
Any information provided or promise does not create an express warranty,and will be considered expressions of personal
opinion only. If we were to have any liability greater than that agreed to by you in Paragraphs 11,16,and 22 of this
Agreement,we could not and would not provide the System or services, and we could not provide the System or services at
the rates contained here.The warranty provided in this Agreement gives you specific legal rights,and you may have other
rights that vary from state-to-state.We are not liable for special,consequential,or incidental damages.Some states do not
allow the exclusion or the limitation of consequential or incidental damages,so the above limitations or exclusions may not
apply to you.
6. Response to Signals.
6.1 Intrusion Signals. If we receive an intrusion signal,we will,without warranty,make reasonable efforts to reach you
or someone at the Premises who is on your Call List(see Paragraph 14)and can verify whether an alarm is false. If we are unable
to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List.Unless directed
otherwise in writing by you,if we are unable to reach the first two people on your Call List or if we in our sole discretion question
a response we have received,we will,without warranty,notify emergency personnel.
6.2 Holdup or Panic. If we receive a hold up,duress,or panic signal,we will, without warranty,call emergency
personnel,and if requested in writing by you,notify you or your designated representative shown on your Call List.
6.3 Video or Images. If we receive video or images,if available,from your System,and we reasonably believe that the
images do not indicate an emergency condition,we will,without warranty,make reasonable efforts to call you or someone at the
Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach you or someone at the
Premises,a second call attempt will be made to the next person on your Call List but we will not notify emergency personnel.If
we reasonably believe that the images do indicate an emergency condition,we will, without warranty,call emergency personnel,
and if requested in writing by you,call you or the designated person on your Call List.
6.4 Medical Emergen cy Signals. If we receive a medical emergency signal,we will,without warranty,make reasonable
efforts to reach you or someone at the Premises who is on your Call List and can verify whether an emergency exists. If we are
unable to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List. Unless
directed otherwise in writing by you,if we are unable to reach you or the next person on your Call List,we will,without warranty,
notify emergency personnel.Two-way voice communication is not provided and,if you push the medical button on your
alarm keypad,you will need a telephone to talk with someone.The alarm siren will not sound when the medical button is
activated.
6.5 Fire Signals;Carbon Monoxide Signals. If we receive a fire alarm signal from commercial premises,we will,
without warranty,notify emergency personnel and notify you or your designated representative by calling the specified telephone
number(s)on your Call List. Trouble or supervisory signals from your fire System are sent to your designated representative in the
manner directed.If we receive a fire alarm signal from residential premises, we will,without warranty,make reasonable efforts to
reach you or someone at the Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach
you or the next person on your Call List,we will,without warranty,notify emergency personnel.
6.6 Forced Entry.You understand that emergency personnel may forcibly enter the Premises when they are told
that we received a fire,medical emergency,or carbon monoxide signal from your Premises. You consent to this. You
understand that damage to your property may occur and that you are responsible for all costs related to that damage.
6.7 Water Detection. If we receive a water detection signal,we will,without warranty,make reasonable efforts to call
you or someone at the Premises who is on your Call List and can verify whether a condition exists.If we are unable to reach you
or someone at the Premises,a second call attempt will be made to the next person on your Call List but we will not notify
emergency personnel.The alarm siren will not sound when a water detection signal is activated.
6.8 Interactive Services;Two-Way Voice. If you selected interactive services,you may receive customized email and
text message alerts about System signals on your computer,tablet,smart phone,or other mobile device as well. Certain wireless or
interactive services require a compatible computer,tablet,cell phone,or other device with internet and email access.Not all
devices will work with these services and you must provide your own devices at your sole expense.You understand that we have
no control over these devices,or your internet or email access.Cellular data providers may charge additional fees for accessing the
System on wireless devices.These charges are your sole responsibility. If you selected emergency two-way voice service,there is
a risk that the connection may be interrupted or unable to connect,that the call may be dropped,and that the sound quality coming
through the System may be distorted or impossible to understand or hear.
6.9 Permits;Consent. Certain law-enforcement or emergency agencies will not respond to an alarm signal unless you
have a valid alarm user permit,which you must keep current and renewed as required. See Paragraphs 13.7 and I3.8 for more
information regarding alarm permits. If required to do so by any governmental authority or insurance interest,we may discontinue
any particular form of response.You consent to the recording of all telephone calls with the Monitoring Center.
7. Familiarization Period. Except where required by law, unless you reject the familiarization period by initialing
the checkbox above your signature,during a seven-day period(or any period required by law)following completion of
installation and connection to the Monitoring Center(and during any applicable extensions),we have no obligation to,and
will not,respond to any security alarm signal from your Premises that is received by our Monitoring Center. Even if an
actual emergency occurs during this period,we have no obligation to,and will not,notify emergency personnel,you,or
your designated representative,or take any other action with regard to a signal we receive.
8. Alarm Signal Transmission Methods.
8.1 Telephone Lines. You must pay all charges made by the telephone company or other utilities for installation or
activation of service connections,telephone jacks,leasing,and service charges of telephone lines connecting your Premises to our
Monitoring Center.All charges for the installation and continuity of telephone service connections for the System are your sole
responsibility.Activation of the System will interrupt and disconnect any telephone call in progress.You will be unable to
use that line for 911 or any other emergency service. For these reasons,we recommend a dedicated telephone line for your
System. If your telephone service is out of order,disconnected,placed on vacation,or otherwise interrupted,signals from
your System will not be received by our Monitoring Center during any interruption in telephone service.Interruptions will
not be known to our Monitoring Center or us,and emergency personnel will not be called. You must pay us for any costs
incurred to reprogram the digital communicator to conform to telephone company-initiated changes in dialing procedures or area
codes.Costs are based on our then current standard service call charge.We recommend two dedicated telephone lines for your
fire System.
8.2 Cellular or Radio Transmission.If cellular or radio service is used as your primary or secondary transmission
method,the System's communicator is connected to a cellular or radio network. The use of radio frequencies is controlled by the
Federal Communications Commission("FCC"),and changes in FCC rules,regulations,and policies may necessitate discontinuing
Monitoring and Services Agreement—Please read all pages! `_� Page 3 of 6
CL 02/14 Your Initials
transmissions.You must pay all monthly service charges connecting your Premises to our Monitoring Center.Radio or cellular
transmissions are subject to environmental conditions,including power failures and electrical storms,that arc totally
beyond our control.
8.3 Internet Transmission.Using DSL,BPL,Voice over Internet Protocol("VoIP"),or other internet-based service
may interfere with the signals sent by the System to the Monitoring Center.Signal transmission using these services can be
sporadic.These services will not work without electrical power,and may interfere with your ability to call 911 or interfere
with the telephone line-seizure feature of the System.To make sure that the System is operational and properly
transmitting signals,you must immediately test your System after installation of any of these services.Cellular or radio
back-up is highly recommended if internet services are used.
9. False Alarms. If you cause an excessive number of false alarms through carelessness,or malicious or accidental use of
the System,or if you in any manner misuse or abuse the System,your conduct is a material breach of contract. After giving you
ten-days written notice, we may at our option,in addition to all other legal remedies,terminate this Agreement. You are solely
responsible for all false alarm fines,penalties,or fees,including charges from a private guard service, if any, whether assessed
against you or us.
10. Service or Repair Services.
10.1 Call. Call us at the number above to request service or repair.
10.2 Repair;Hours. Service or repair is provided on a time-and-materials basis at our then current rates for parts and labor,
a one-hour minimum fee,and other service call fees. Service is usually performed as soon as reasonably possible. Service or repair
is provided Monday through Friday,excluding holidays,between the hours of 8:00 a.m.through 5:00 p.m.A responsible adult
must be at the Premises at the time of the service call. Emergency service is available at all other times at our then current
premium labor rate and service call fees.Payment must be made upon completion of the work.
10.3 Repair or Replace;Remote Access. We may,in our sole discretion,either repair or replace the part,and may
substitute new or reconditioned materials of equal quality at the time of replacement.If the repair costs exceed the replacement
cost,we may replace the defective equipment with new or reconditioned equipment substantially equivalent to or with comparable
features as the existing equipment,if available. The replacement equipment may have a higher or lower selling price than the
original equipment you have.We may program,alter,or repair the System remotely,and you will allow us access to do so.
10.4 UL System Service Hours; Runner Service. UL System service or repair is provided seven days a week,365 days
per year. Runner service is provided within the required response time to investigate or repair the System at our then current
regular or premium rates as the case may be. Service performed Monday through Friday,excluding holidays,between the hours of
8:00 a.m.through 5:00 p.m.is charged at our then current regular rates for parts and labor,a one-hour minimum fee,and service
call fees.Emergency service is available at all other times at our then current premium labor rate and service call fees.
10.5 Liability. We are not responsible for loss or damage while the System is under repair or is awaiting parts.Any repair,
service,replacement,or addition of equipment by us after the initial installation or programming of the System is governed by this
Agreement,in particular Paragraphs 11, 16,and 22,which limit our liability.
10.6 Takeover of Other Systems. If we take over or provide service to the System,we are not liable for components or
equipment not installed by us.
11. Limitation of Liability.
11.1 No Guarantee. We and our divisions or affiliates are not insurers of your real or personal property or data,or
the personal safety of anyone on your Premises.This Agreement is not an insurance policy or a substitute for an insurance
policy. You must obtain all property,life,health,disability,or business interruption insurance.The payments required are
based solely upon the value of the System or service,and not on the value of your real or personal property or data,or the
property of others located in or on your Premises.We make no guarantee or warranty,including an implied warranty of
merchantability or fitness,that the System or service will prevent or avoid occurrences or the consequences of occurrences
that the System or service is designed to detect or avert.It is impractical and extremely difficult to determine in advance
(a)the value of your real or personal property or data,or the property of others kept on the Premises,that may be lost,
stolen,or damaged if the System or service does not operate properly; (b)the response time of the Monitoring Center,
emergency personnel,or guard service,if any; (c)what portion,if any,of a loss,damage,personal injury,or death would
be proximately caused by our failure to perform or our active or passive negligence;or(d)whether a camera or access
control system would detect or prevent unauthorized intrusions or activities.
11.2 Amount of Liability. If we or our agents or employees arc found liable for loss,damage,or injury of any kind
whatsoever from our failure to perform any of our obligations under this Agreement,failure of the System,equipment,or
service in any manner,breach of warranty,tort,or our active or passive negligence,then our liability is limited to a sum
equal to the total annual monitoring fees at the time of the incident or$1,500,whichever is greater. This is not a penalty.
This is your only remedy regardless of the legal theory used to find the Monitoring Center or us liable.
11.3 More Protection. You may obtain a higher limitation of liability by paying an additional charge.If you elect this
option,a rider will be attached to this Agreement stating the terms,conditions,and amount of the limited liability and the
additional charge.Even if a rider is provided to you,we are not your insurer.
12. Interruption,Suspension,or Cancellation of Service. We are not liable for any delay in monitoring or service of the
System,for the consequences of delay,or for any interruption of operation because of floods;storms;earthquakes;fire; power
failures;strikes;riots;war,declared or undeclared;terrorism;insurrection;interruption or unavailability of telephone, cellular,
cable,radio,Internet,or other transmission services;acts of God;or for any other cause beyond our control,regardless of cause or
origin. We are not required to provide monitoring or other services to you while any of these causes exist. If services are
suspended for these reasons,you must continue to pay under the terms of this Agreement. If the Monitoring Center or your
Premises or equipment are destroyed by fire or other catastrophe,are so substantially damaged that it is impractical to continue
service,or if the Monitoring Center or we are unable to render service,this Agreement will be suspended without notice.
13. Your Duties as to Use of System; Battery and Device Replacement;Monitoring or System Permits.
13.1 Test. Immediately before securing the Premises,you or others using the System must carefully and properly set the
security System.You must properly test the System at least monthly during the term of this Agreement. If the System does not
operate properly or if there is a power failure or other interruption at your Premises,you must notify us immediately.
13.2 Batteries. If your System uses wireless battery-operated devices,you must replace the batteries when the System
emits a low-battery signal or at least every two years. You may also call us.We will replace the batteries at your expense at
our then current rates for parts and labor,plus service call fees.If you fail to replace the batteries,or if the batteries are
low or dead,the System will not function properly.
13.3 Carbon Monoxide Detectors. If you have carbon monoxide detectors,you must replace them at least every three
years.
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CL 02/14 `, Your Initials
13.4 Changes. You must immediately notify us of any changes to the Premises or to any fixtures,furniture,or equipment.
You must immediately notify us of any changes to your telephone service,including the installation of DSL,BPL,Voice
over Internet Protocol("VoIP"),or other internet-based telephone service.
13.5 Power. You must provide 24-hour electrical service and electrical outlets for the System.
13.6 Environment. You must provide adequate lighting for any camera or video system,and otherwise provide the proper
environment for the System as reasonably requested.You will provide and maintain all storage media for the video system.
13.7 Permits. Monitoring may be subject to permit fees.If required,obtaining and maintaining an alarm permit is your sole
responsibility.You are solely responsible for paying for all monitoring,alarm,or system permits,licenses,or fees imposed by
authorities having jurisdiction necessary for the use and operation of the System,and all other charges or fees imposed.You are
solely responsible for determining whether the city,county,or governmental subdivision in which the Premises are located has or
may later have statutes or ordinances requiring that you obtain and maintain a license or permit for the System.
13.8 Notification. Unless you have a valid alarm-user permit or license,which must be kept current and active as required,
certain emergency personnel will not respond to an alarm signal.In order to request an emergency response,we must know your
permit number. Until you obtain,at your expense,all necessary permits or licenses,and provide us with the license or
permit number,we may not be able to notify emergency personnel of an alarm.
13.9 Indemnity. You must defend and indemnify us from any claim made by another alarm company regarding its contract
with you.
14. Authorized Call List;Personnel. You will immediately give us a written list of names,relationship,titles,and
telephone,cell,and pager numbers of all persons to be notified if there is an alarm and the order in which these persons are to be
called("Call List").You will also give us and keep current a written list of the names,titles,and phone numbers of all persons
authorized to enter or remain on the Premises("Personnel List").If you are a commercial customer,you must give us a daily and
holiday opening and closing schedules and all other information that we may require.All changes to your Call List or Personnel
List must be given to us in writing only and become effective only upon our acknowledgment of receipt of the changes.If you
choose an interactive service,you are solely responsible for creating and updating your profile on any remote service website.
15. Change in Ownership of Premises. Moving from your Premises does not relieve you of your obligations under this
Agreement.
16. Assignment;Rights of Subcontractors. We may assign this Agreement to any person or entity without notice to you.
Without our prior written consent,you must not assign or transfer this Agreement. We may subcontract any of the work or services
to be performed under this Agreement,including monitoring,without notice to you.This Agreement,especially Paragraphs 11 and
22,protects the Monitoring Center or our other subcontractors in the same way that the paragraphs protect us.
17. Default;Interest;Reactivation.
17.1 Default. Any of the following constitute your default under this Agreement:(a)failure to pay any amount provided in
this Agreement within ten days after the same is due; (b)failure to communicate or cooperate with us; (c)failure to perform any
other obligations under this Agreement within ten days after written request;or(d)you become a debtor in a bankruptcy
proceeding.If you default,we may discontinue all services upon ten-days written notice to you,and accelerate and recover all
amounts to become due under this Agreement,as well as all other sums to which we are entitled.
17.2 Interest. If any payment due is more than ten days late,you will pay simple interest on each past due payment in the
amount of 18%per year calculated on a 360-day year[periodic rate of 1.5%per month or the maximum amount aIIowed by law]
until the balance is paid in full.You will pay a service charge of$25 for each returned check.
17.3 Reactivation. If we for any reason discontinue service and you desire to reactivate the service,reactivation is subject
to a$75 fee and payment of all past due amounts.If the System cannot be reactivated remotely,and a service call is required,you
must also pay us our then current regular rates for parts and labor,and service call fees.
18. Change in Rates.
18.1 Increase. We may increase the monitoring or service fees at any time after the expiration of the initial term of this
Agreement,but not more than once in any I2-month period,and upon giving you written notice 60 days in advance of the effective
date of the increase.If you do not want to pay the increased charge,you may cancel the then unexpired term of this Agreement by
notifying us in writing 30 days before the effective date of the increase.
18.2 Taxes,Charges,and Fees. We may at any time increase the monitoring or service fees to reflect increases in federal,
state,and local taxes,utility charges including telephone company charges,and municipal fees and charges,which are imposed on
us and which relate to the services provided under this Agreement. You must pay all increased monitoring fees.
19. Notices. All notices regarding this Agreement must be in writing and may be served by personal delivery;by a reputable
overnight carrier with all delivery charges provided for;or by certified mail,return-receipt requested, and regular mail,with
postage prepaid,to the addresses set forth in this Agreement or to any other address provided by one party to the other from time
to time in writing.
20. Information and Privacy.
20.1 Recording. We may monitor or electronically record video and audio related to monitored activity at your Premises,as
well as conversations with you,emergency personnel in connection with employee training,quality control,and the provision of
services.You consent to this. Privacy cannot be guaranteed on telephone,cable,wireless,computer,and other systems. We are not
liable to you for any claims or damages that may result from a lack of privacy experienced.
20.2 Consent. You consent to us(a)using information about you and your location to administer services,offer you new
products or services,enforce the terms of this Agreement,prevent fraud,and respond to regulatory and legal requirements;(b)
providing information,including information contained on your Call List and other personal information,to emergency personnel
or our subcontractors or assignees for the purpose of providing services or in response to a subpoena or other legal process; and(c)
using and sharing aggregate customer information and statistics that do not include information that identifies you or any
individuals personally.We may contact you by telephone,facsimile,e-mail,or other internet services,with respect to the System
and services we provide under this Agreement,and new offerings of systems or services we may make available in the future.
21. Network or Server Vulnerability; Liability. You are solely responsible for the integrity and security of your data,
software, devices,computer system,networks,servers,and other equipment. We are not liable for any loss or damage arising out
of or relating to any unauthorized or improper access to,or use of your System or data.Your System may be connected to the
internet. You understand that we do not operate or control the internet,and that viruses,worms,trojan horses,and other malicious
or undesirable data,code,software,or users may attempt to access or damage your data,devices,computers,and networks.We are
not liable for such activities.We do not guarantee that the System or service will meet your requirements,that the service will be
Monitoring and Services Agreement—Please read all pageslPage 5 of 6
CL 02/14 Your Initials
uninterrupted or error-free,or that encryption algorithms,associated keys,and other security measures will be secure or effective.
You must notify us immediately if you upgrade your operating system or make any changes to your file mapping,or your System
or devices are unable to access the internet or network service.
22. Third Party Indemnification; Subrogation. You must immediately defend and indemnify us against all claims brought
by others,including personal injury,tort,negligence,property damage,or death.This provision applies to all claims regardless of
cause,including our or the System's performance or failure to perform;defects in products,design,installation,activation,or
service;negligence;tort; warranty;contribution;indemnification;or strict products liability.So far as permitted by your liability or
property insurance policy,you release us from all claims,whether the claims are made by or through you, including your insurance
company or other parties,and must defend and indemnify us from all claims.You must notify your insurance company of these
terms.
23. Time to Bring Suit;Venue;Governing Law. Any lawsuit or other legal proceeding arising out of or relating to this
Agreement,whether based upon contract,tort,negligence, or otherwise, must be brought no later than one year after the claim
arises.This Agreement is made and entered into in Riverside County,California.Any legal proceeding arising out of or relating to
this Agreement must be brought in Riverside County.California law applies to this Agreement regardless of choice-of-law rules.
24. Entire Agreement. This Agreement is the final expression of and sets forth the entire agreement between the parties.No
other agreements,representations,or warranties,express or implied,oral or written,have been made by any party to the other with
respect to this Agreement.All prior and contemporaneous conversations,negotiations,and warranties are not relied upon and are
waived.This Agreement supersedes and replaces all prior oral or written agreements or understandings between the parties. This is
an integrated agreement.This Agreement cannot be changed orally,and all changes must be in writing signed by authorized
representatives of both parties. If there is any conflict between this Agreement and your purchase order or other document
delivered to us,this Agreement governs whether the purchase order or document is delivered before or after this Agreement is
fully signed.
25. Enforceability;Waiver. If any part of this Agreement is void,the remaining portions of the Agreement remain
enforceable.No waiver of a breach of any term or condition of this Agreement is a waiver of any succeeding breach.
26. Interpretation; Construction. The captions are for convenience of reference only and have no force in the interpretation
or construction of this Agreement.The neuter includes the masculine or feminine gender,and the singular includes the plural
wherever the context requires. Each term of this Agreement is a condition to be fully performed.The rule of construction that
ambiguities are resolved against the drafting party does not apply in interpreting this Agreement.
27. Authorized Signatories;Duplicate. The individuals executing this Agreement are authorized signatories and have the
full power to enter into this Agreement,and make the representations and warranties set forth here.Delivery of the executed
Agreement by facsimile or other electronic means is as binding as delivery of an originally-executed Agreement.This Agreement
and all documents arising out of or relating to this Agreement may be stored or reproduced by electronic or mechanical means. An
electronic version of this Agreement is legally equivalent to the original for all purposes,including litigation.
28. State Licenses. Alarm Company Operators are licensed and regulated by the Bureau of Security and Investigative
Services,Department of Consumer Affairs, Sacramento,California 95814. Contractors are required by law to be licensed and
regulated by the Contractors' State License Board which has jurisdiction to investigate complaints against contractors if a
complaint regarding a patent act or omission is filed within four years of the date of the alleged violation.A complaint regarding a
latent act or omission pertaining to structural defects must be filed within ten years of the date of the alleged violation. Any
questions concerning a contractor may be referred to the Registrar,Contractors'State License Board,P.O.Box 26000,
Sacramento,California 95826.
Monitoring and Services Agreement—Please read all pages! Page 6 of 6
CL 02/14 Your Initials
ACO 99 PACIFIC ALARM SERVICE ao/C28 C16 606732
5211/Vellwood Avenue
Beaumont,California 92223
Voice:(951) 8454666• Fax:(951)*694230
www.nacificalarm.corn
MONITORING AND SERVICES AGREEMENT
Check all that apply:
0 RESIDENTIAL COMMERCIAL
HARD WIRE 0 WIRELESS 0 CELLULAR 0 RADIO 0 INTERACTIVE SERVICES
INTRUSION MONITORING 0 HOLD UP OR DURESS 0 VIDEO MONITORING 0 WATER DETECTION
0 FIRE MONITORING 0 FIRE TESTING AND INSPECTION 0 WATER FLOW VALVE SUPERVISION
0 UL FIRE RUNNER CONTRACT,* 7050
This Monitoring and Services Agreement is entered into on July 01 ,20 14 ,by and between CRY of Redlands
Carriage House ("you,""your"),and Pacific Alarm Service,a California corporation("we,""us,""our"),
YOUR INFORMATION
YOU/Contact Person: City of Redlands-Carriage House
Premises Address: 1352 Prospect Rd. Redlands,CA 92373
Billing Address: C- 1 6 .4-- LA 4.- (cLeLt4-"CAL 'LA.1;*Atic eo ef.z-3 7„-L5
7?"31,
POOriel 041 I "1' Cell Phone/hi,/ Tic( /time Email:
I. Term, The original term of this Agreement is one year,and the Agreement automatically renews for successive one-year
periods unless either party notifies the other in writing of its intent to terminate no less than 60 days before the expiration of the
original or renewal period.
2: Monitoring Services;Communicator; Programming;Verification.
2,1 Monitoring. You chose the monitoring service,and agree that the service meets your needs. Additional,different,or
higher levels of protection and service were discussed with you and are available from us at an additional cost. The signals
or images,if any, from the security system or the signals from the fire system at the Premises("System")are monitored at our
monitoring center or an independent monitoring center("Monitoring Center")that we select.If the System is removed for any
reason,we arc not obligated to restore the Premises to its original condition or to redecorate the Premises, Upon connection or
activation of your security alarm system,we will thoroughly instruct you in the proper use of the System,
2,2. Communicator. We will install,cause to be installed,or program,whether in person or remotely,a communicator at
your Premises to transmit System signals or images,if any,from your System to our Monitoring Center,All long-range radios.
transceivers,and cellular or other communicators,and our yard signs and window stickers remain our property at all times and
may be removed by us, When this Agreement expires or is terminated,you will immediately allow us to remove or deactivate:
whether remotely or otherwise,the communicator, Until the communicator is deprogrammed,you are responsible for
monitoring fees.
2:3 Program;Visual. We may program the System remotely,,and you will allow us access to do so, If your law-
enforcement or tire department requires or later requires visual or other verification procedures elan emergency before responding
to a System signal,you must comply with the requirement and subscribe for that service if provided by us. We may charge an
additional fee for that service.
If you are using a traditional phone line or an internet-based transmission to our Monitoring Center,you thoroughly
discussed with us the availability of cellular or radio back-up transmission of alarm signals from the System to the Monitoring
Center,and that these services are available at an additional cost.You do not want back-up transmission of alarm signals and
understand that,if your transmission service is interrupted or disconnected,no signal will be sent to the ir initoring Center,
and emergency personnel will not be called: Your Initials
3. Services and Payment.
3,1 Services. We will provide the following services and you will pay us as follows;
• Monthly Monitoring of System as Part of Service
O Monthly Monitoring of Subscriber owned alarm system
Fire Monitoring Services:
O Fire Monthly Basic Monitoring Services:
0 Fire Monitoring with lit Runner Services:
O Fire Monitoring with UL Certificate annual/mo:
O Additional Fire Alarm Panel at Same Premises:
Intrusion Monitoring Services:
• Monthly Monitoring Services Basic $41.50
O Monthly Monitoring Services— with open/closing
with supervision and notification by Monitoring Center: $
O Monthly Monitoring Services—with open/closings
E-mailed Weekly to You;
(E-mail Address:
Monitoring arid Services Agreement—Please read all pages! Page 1 of 6
CL 02/14 Your Initials
Additional Services per Month:
O Cellular Transmission of Signals: $
O Radio Transmission of Signals: $
O Other Service: $
Other Services:
O Fire Inspection and Testing per attached Scope of Work,
which is a part of this Agreement: $
TOTAL AMOUNT FOR ORIGINAL TERM: $
Payment Options:0 Monthly—$
0 Quarterly—$ 0 Serrii-Annually—$ 0 Annually—$ (paid in same month as above)
3.2 Payment. You must pay the prorated fees for the month in which monitoring services begin.Payments are payable in
advance,on the first day of the month,commencing on the date set forth above, Your payments ShOIVI1 above do not include any
applicable tax. If any taxes are due,you must pay the tax in addition to your monthly payments. No finance charge or cost of
credit is associated with this Agreement.
ACCEPTANCE
The prices,specifications,and conditions in this Agreement are satisfactory.You understand,approve,and accept this
Agreement,in particular Paragraphs 11,16,and 22,which set forth our maximum liability if there is any loss or damage to you
or any third party.You understand that you may obtain a higher liability limit by paying an additional charge.You received a
completed copy of this Agreement and,if you are a residential customer,two copies of the Notice of Right to Cancel,You were
advised that there are additional,different,or higher levels of protection and service available.The services provided are
based upon your specific request,approval,and cost considerations,for which you must hold us harmless. [language must be
in 10-paint bold]
For our residential customers only—You,the buyer,may cancel this transaction at any time before midnight of the third
business day after the date of this transaction.See the attached Notice of Right to Cancel form for an explanation of this right.
0 FAIVIILIARIZATION PERIOD REJECTED
WARNING: Various System components or products may contain lead or other chemicals known to the State of California to
cause cancer,birth defects,or other reproductive harm.
YOU PACIFIC ALARM SERVICE
Ad
Dated: [ 3' Da te da_ i 1 ,1 i1 :01..iki
tiL _mg
Print Your Name i itle A harized Company Representative
0 Corporation 0 LLC 0 Pa ership 0 Sole Owner Salesperson Name and Na.;
k -
,1.,.
Your Signature: A i
yi
** ii important terms on other pages**
ATTEST: /- .i ' -) Sam Irwin, City Clerk
Unless we cit e ( .p rove It In writing by an authorized company representative,or(2)begin services,this Agreement is
not binding upon us.If we do not approve the Agreement,our sole liability is to refund the amount paid to us when you
signed the Agreement.Not receiving a copy signed by us does not make this Agreement unenforceable.
4. Fire Inspection and resting.
4.1 rest and Report. Yon must inspect and test your fire System according to the applicable code and the frequency
specified. If you selected fire testing and inspection,we will test and inspect your System according to the applicable code,
regulation,or guideline of the authority having jurisdiction of your Premises, We will record and update normal and ahnorrnal
conditions or cisaracteristics for the System or the portion of the System being tested or inspected,including panels and other
System devices or components as required. We will provide you with our written report and all other required materials within live
business days of the test or inspection. Deficiencies will be provided within one business day or discussed during the inspection.
Procedures performed,as well as any defects or deficiencies discovered and our recommendations,will he noted in our written
report,We will return all paperwork or plans provided to us by you upon the completion of the tests or inspections or with the
delivery of our written report.
4.2 Access. You will permit us to enter the Premises to service, inspect,or test the System and will provide uninterrupted
access. While we are on the Premises,you will provide continuous electrical service,
4.3 Cancellation. You will provide us a minimum of 24-hours notice of cancellation of a scheduled inspection or testing.
You will pay us a cancellation fee of$100 per scheduled inspection for cancellations not received on a timely basis.
5. Disclaimer of Warranties; Liability; Consequential Damages. Our obligation to provide the System or any other
services arises solely out of this Agreement and not through any other means.We do not represent or warrant that the
s„ page 2 of 6
monitoring and Services Agreement—Please read all pages!
CL 02/14 Your Initials
System or service may not be compromised or by-passed;will detect or prevent all burglaries,hold-ups,personal
emergencies,fires,smoke or water damage,or otherwise;or that it will in all cases provide the protection for which it was
installed or intended.We or our agents or employees made no representations or warranties,express or implied,as to any
matter whatsoever,including without limitation,the condition of the equipment,its merchantability,its fitness for any
particular purpose,or non infringement or title.You did not rely on any representation or warranty,express or implied.
Any information provided or promise does not create an express warranty,and will be considered expressions of personal
opinion only. If we were to have any liability greater than that agreed to by you in Paragraphs 11, 16,and 22 of this
Agreement,we could not and would not provide the System or services,and we could not provide the System or services at
the rates contained here.The warranty provided in this Agreement gives you specific legal rights,and you may have other
rights that vary from state-to-state.We are not liable for special,consequential,or incidental damages.Some states do not
allow the exclusion or the limitation of consequential or incidental damages,so the above limitations or exclusions may not
apply to you.
6. Response to Signals.
6.1 Intrusion Signals. If we receive an intrusion signal,we will,without warranty,make reasonable efforts to reach you
or someone at the Premises who is on your Call List(see Paragraph 14)and can verify whether an alarm is false. If we are unable
to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List. Unless directed
otherwise in writing by you,if we are unable to reach the first two people on your Call List or if we in our sole discretion question
a response we have received,we will,without warranty,notify emergency personnel.
6.2 Holdup or Panic. If we receive a hold up,duress,or panic signal,we will,without warranty,call emergency
personnel,and if requested in writing by you,notify you or your designated representative shown on your Call List.
6.3 Video or Images. If we receive video or images,if available,from your System,and we reasonably believe that the
images do not indicate an emergency condition,we will,without warranty,make reasonable efforts to call you or someone at the
Premises who is on your Call List and can verify whether an alarm is false.If we are unable to reach you or someone at the
Premises,a second call attempt will be made to the next person on your Call List but we will not notify emergency personnel. If
we reasonably believe that the images do indicate an emergency condition,we will,without warranty,call emergency personnel,
and if requested in writing by you,call you or the designated person on your Call List.
6.4 Medical Emergency Signals. If we receive a medical emergency signal,we will,without warranty,make reasonable
efforts to reach you or someone at the Premises who is on your Call List and can verify whether an emergency exists. If we are
unable to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List. Unless
directed otherwise in writing by you,if we are unable to reach you or the next person on your Call List,we will,without warranty,
notify emergency personnel. Two-way voice communication is not provided and,if you push the medical button on your
alarm keypad,you will need a telephone to talk with someone.The alarm siren will not sound when the medical button is
activated.
6.5 Fire Signals;Carbon Monoxide Signals. If we receive a fire alarm signal from commercial premises,we will,
without warranty,notify emergency personnel and notify you or your designated representative by calling the specified telephone
number(s)on your Call List.Trouble or supervisory signals from your fire System are sent to your designated representative in the
manner directed.If we receive a fire alarm signal from residential premises,we will,without warranty,make reasonable efforts to
reach you or someone at the Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach
you or the next person on your Call List,we will,without warranty,notify emergency personnel.
6.6 Forced Entry. You understand that emergency personnel may forcibly enter the Premises when they are told
that we received a fire,medical emergency,or carbon monoxide signal from your Premises. You consent to this.You
understand that damage to your property may occur and that you are responsible for all costs related to that damage.
6.7 Water Detection. If we receive a water detection signal,we will,without warranty,make reasonable efforts to call
you or someone at the Premises who is on your Call List and can verify whether a condition exists.If we are unable to reach you
or someone at the Premises,a second call attempt will be made to the next person on your Call List but we will not notify
emergency personnel.The alarm siren will not sound when a water detection signal is activated.
6.8 Interactive Services;Two-Way Voice. If you selected interactive services,you may receive customized email and
text message alerts about System signals on your computer,tablet,smart phone,or other mobile device as well. Certain wireless or
interactive services require a compatible computer,tablet,cell phone,or other device with internet and email access.Not all
devices will work with these services and you must provide your own devices at your sole expense.You understand that we have
no control over these devices,or your internet or email access.Cellular data providers may charge additional fees for accessing the
System on wireless devices.These charges are your sole responsibility. If you selected emergency two-way voice service,there is
a risk that the connection may be interrupted or unable to connect,that the call may be dropped,and that the sound quality coming
through the System may be distorted or impossible to understand or hear.
6.9 Permits;Consent. Certain law-enforcement or emergency agencies will not respond to an alarm signal unless you
have a valid alarm user permit,which you must keep current and renewed as required.See Paragraphs 13.7 and 13.8 for more
information regarding alarm permits. If required to do so by any governmental authority or insurance interest,we may discontinue
any particular form of response.You consent to the recording of all telephone calls with the Monitoring Center.
7. Familiarization Period. Except where required by law, unless you reject the familiarization period by initialing
the checkbox above your signature,during a seven-day period(or any period required by law)following completion of
installation and connection to the Monitoring Center(and during any applicable extensions),we have no obligation to,and
will not,respond to any security alarm signal from your Premises that is received by our Monitoring Center. Even if an
actual emergency occurs during this period,we have no obligation to,and will not,notify emergency personnel,you,or
your designated representative,or take any other action with regard to a signal we receive.
8. Alarm Signal Transmission Methods.
8.1 Telephone Lines. You must pay all charges made by the telephone company or other utilities for installation or
activation of service connections,telephone jacks,leasing,and service charges of telephone lines connecting your Premises to our
Monitoring Center.All charges for the installation and continuity of telephone service connections for the System are your sole
responsibility.Activation of the System will interrupt and disconnect any telephone call in progress. You will be unable to
use that line for 911 or any other emergency service.For these reasons,we recommend a dedicated telephone line for your
System.If your telephone service is out of order,disconnected,placed on vacation,or otherwise interrupted,signals from
your System will not be received by our Monitoring Center during any interruption in telephone service.Interruptions will
not be known to our Monitoring Center or us,and emergency personnel will not be called. You must pay us for any costs
incurred to reprogram the digital communicator to conform to telephone company-initiated changes in dialing procedures or area
codes.Costs are based on our then current standard service call charge.We recommend two dedicated telephone lines for your
fire System.
8.2 Cellular or Radio Transmission.If cellular or radio service is used as your primary or secondary transmission
method,the System's communicator is connected to a cellular or radio network. The use of radio frequencies is controlled by the
Federal Communications Commission("FCC"),and changes in FCC rules,regulations,and policies may necessitate discontinuing
Monitoring and Services Agreement—Please read all pages! Page 3 of 6
CL 02/14 Your Initials
transmissions.You must pay all monthly service charges connecting your Premises to our Monitoring Center. Radio or cellular
transmissions are subject to environmental conditions,including power failures and electrical storms,that are totally
beyond our control.
8.3 Internet Transmission.Using DSL,BPL,Voice over Internet Protocol("VoIP"),or other internet-based service
may interfere with the signals sent by the System to the Monitoring Center.Signal transmission using these services can be
sporadic.These services will not work without electrical power,and may interfere with your ability to call 911 or interfere
with the telephone line-seizure feature of the System.To make sure that the System is operational and properly
transmitting signals,you must immediately test your System after installation of any of these services.Cellular or radio
back-up is highly recommended if internet services are used.
9. False Alarms. If you cause an excessive number of false alarms through carelessness,or malicious or accidental use of
the System,or if you in any manner misuse or abuse the System,your conduct is a material breach of contract. After giving you
ten-days written notice,we may at our option,in addition to all other legal remedies,terminate this Agreement. You are solely
responsible for all false alarm fines,penalties,or fees,including charges from a private guard service, if any,whether assessed
against you or us.
10. Service or Repair Services.
10.1 Call. Call us at the number above to request service or repair.
10.2 Repair;Hours. Service or repair is provided on a time-and-materials basis at our then current rates for parts and labor,
a one-hour minimum fee,and other service call fees. Service is usually performed as soon as reasonably possible. Service or repair
is provided Monday through Friday,excluding holidays,between the hours of 8:00 a.m.through 5:00 p.m.A responsible adult
must be at the Premises at the time of the service call.Emergency service is available at all other times at our then current
premium labor rate and service call fees.Payment must be made upon completion of the work.
10.3 Repair or Replace;Remote Access. We may,in our sole discretion,either repair or replace the part,and may
substitute new or reconditioned materials of equal quality at the time of replacement.If the repair costs exceed the replacement
cost,we may replace the defective equipment with new or reconditioned equipment substantially equivalent to or with comparable
features as the existing equipment,if available. The replacement equipment may have a higher or lower selling price than the
original equipment you have.We may program,alter, or repair the System remotely,and you will allow us access to do so.
10.4 UL System Service Hours;Runner Service. UL System service or repair is provided seven days a week,365 days
per year.Runner service is provided within the required response time to investigate or repair the System at our then current
regular or premium rates as the case may be. Service performed Monday through Friday,excluding holidays,between the hours of
8:00 a.m.through 5:00 p.m.is charged at our then current regular rates for parts and labor,a one-hour minimum fee,and service
call fees. Emergency service is available at all other times at our then current premium labor rate and service call fees.
10.5 Liability. We are not responsible for loss or damage while the System is under repair or is awaiting parts. Any repair,
service,replacement,or addition of equipment by us after the initial installation or programming of the System is governed by this
Agreement,in particular Paragraphs 1 I, 16,and 22,which limit our liability.
10.6 Takeover of Other Systems. If we take over or provide service to the System,we are not liable for components or
equipment not installed by us.
I1. Limitation of Liability.
11.1 No Guarantee. We and our divisions or affiliates are not insurers of your real or personal property or data,or
the personal safety of anyone on your Premises.This Agreement is not an insurance policy or a substitute for an insurance
policy.You must obtain all property,Iife,health,disability,or business interruption insurance.The payments required are
based solely upon the value of the System or service,and not on the value of your real or personal property or data,or the
property of others located in or on your Premises.We make no guarantee or warranty,including an implied warranty of
merchantability or fitness,that the System or service will prevent or avoid occurrences or the consequences of occurrences
that the System or service is designed to detect or avert.It is impractical and extremely difficult to determine in advance
(a)the value of your real or personal property or data,or the property of others kept on the Premises,that may be lost,
stolen,or damaged if the System or service does not operate properly;(b)the response time of the Monitoring Center,
emergency personnel,or guard service,if any; (c)what portion,if any,of a loss,damage,personal injury,or death would
be proximately caused by our failure to perform or our active or passive negligence;or(d)whether a camera or access
control system would detect or prevent unauthorized intrusions or activities.
11.2 Amount of Liability. If we or our agents or employees are found liable for loss,damage,or injury of any kind
whatsoever from our failure to perform any of our obligations under this Agreement,failure of the System,equipment,or
service in any manner,breach of warranty,tort,or our active or passive negligence,then our liability is limited to a sum
equal to the total annual monitoring fees at the time of the incident or$1,500,whichever is greater.This is not a penalty.
This is your only remedy regardless of the legal theory used to find the Monitoring Center or us liable.
113 More Protection. You may obtain a higher limitation of liability by paying an additional charge.If you elect this
option,a rider will be attached to this Agreement stating the terms,conditions,and amount of the limited liability and the
additional charge.Even if a rider is provided to you,we arc not your insurer.
12. Interruption,Suspension,or Cancellation of Service. We are not liable for any delay in monitoring or service of the
System, for the consequences of delay,or for any interruption of operation because of floods;storms;earthquakes;fire; power
failures;strikes;riots;war,declared or undeclared;terrorism;insurrection;interruption or unavailability of telephone, cellular,
cable,radio,Internet,or other transmission services;acts of God;or for any other cause beyond our control,regardless of cause or
origin. We are not required to provide monitoring or other services to you while any of these causes exist. If services are
suspended for these reasons,you must continue to pay under the terms of this Agreement. If the Monitoring Center or your
Premises or equipment are destroyed by fire or other catastrophe,are so substantially damaged that it is impractical to continue
service,or if the Monitoring Center or we are unable to render service,this Agreement will be suspended without notice.
13. Your Duties as to Use of System; Battery and Device Replacement; Monitoring or System Permits.
13.1 Test. Immediately before securing the Premises,you or others using the System must carefully and properly set the
security System.You must properly test the System at least monthly during the term of this Agreement. If the System does not
operate properly or if there is a power failure or other interruption at your Premises, you must notify us immediately.
13.2 Batteries. If your System uses wireless battery-operated devices,you must replace the batteries when the System
emits a low-battery signal or at least every two years.You may also call us.We will replace the batteries at your expense at
our then current rates for parts and labor,plus service call fees.If you fail to replace the batteries,or if the batteries are
low or dead,the System will not function properly.
13.3 Carbon Monoxide Detectors. If you have carbon monoxide detectors,you must replace them at least every three
years.
Monitoring and Services Agreement—Please read all pages! Page 4 of 6
CL 02/14 Your Initials
+ f
13.4 Changes. You must immediately notify us of any changes to the Premises or to any fixtures,furniture,or equipment.
You must immediately notify us of any changes to your telephone service,including the installation of DSL,BPL,Voice
over Internet Protocol("VoIP"),or other internet-based telephone service.
13.5 Power. You must provide 24-hour electrical service and electrical outlets for the System.
13.6 Environment. You must provide adequate lighting for any camera or video system,and otherwise provide the proper
environment for the System as reasonably requested.You will provide and maintain all storage media for the video system.
13.7 Permits. Monitoring may be subject to permit fees.If required,obtaining and maintaining an alarm permit is your sole
responsibility.You are solely responsible for paying for all monitoring,alarm,or system permits,licenses,or fees imposed by
authorities having jurisdiction necessary for the use and operation of the System,and all other charges or fees imposed.You are
solely responsible for determining whether the city,county,or governmental subdivision in which the Premises are located has or
may later have statutes or ordinances requiring that you obtain and maintain a license or permit for the System.
13.8 Notification. Unless you have a valid alarm-user permit or license,which must be kept current and active as required,
certain emergency personnel will not respond to an alarm signal.In order to request an emergency response,we must know your
permit number.Until you obtain,at your expense, all necessary permits or licenses,and provide us with the license or
permit number,we may not be able to notify emergency personnel of an alarm.
13.9 Indemnity. You must defend and indemnify us from any claim made by another alarm company regarding its contract
with you.
14. Authorized Call List;Personnel. You will immediately give us a written list of names, relationship,titles, and
telephone,cell,and pager numbers of all persons to be notified if there is an alarm and the order in which these persons are to be
called("Call List").You will also give us and keep current a written list of the names,titles, and phone numbers of all persons
authorized to enter or remain on the Premises("Personnel List").If you are a commercial customer,you must give us a daily and
holiday opening and closing schedules and all other information that we may require. All changes to your Call List or Personnel
List must be given to us in writing only and become effective only upon our acknowledgment of receipt of the changes,If you
choose an interactive service,you are solely responsible for creating and updating your profile on any remote service website.
15. Change in Ownership of Premises. Moving from your Premises does not relieve you of your obligations under this
Agreement.
16. Assignment;Rights of Subcontractors. We may assign this Agreement to any person or entity without notice to you.
Without our prior written consent,you must not assign or transfer this Agreement. We may subcontract any of the work or services
to be performed under this Agreement,including monitoring,without notice to you.This Agreement,especially Paragraphs 11 and
22,protects the Monitoring Center or our other subcontractors in the same way that the paragraphs protect us.
17. Default;Interest;Reactivation.
17.1 Default. Any of the following constitute your default under this Agreement:(a)failure to pay any amount provided in
this Agreement within ten days after the same is due;(b)failure to communicate or cooperate with us; (c)failure to perform any
other obligations under this Agreement within ten days after written request;or(d)you become a debtor in a bankruptcy
proceeding. If you default,we may discontinue all services upon ten-days written notice to you,and accelerate and recover all
amounts to become due under this Agreement, as well as all other sums to which we are entitled.
17.2 Interest. If any payment due is more than ten days late,you will pay simple interest on each past due payment in the
amount of 18%per year calculated on a 360-day year[periodic rate of 1.5%per month or the maximum amount allowed by law]
until the balance is paid in full. You will pay a service charge of$25 for each returned check.
17.3 Reactivation. If we for any reason discontinue service and you desire to reactivate the service,reactivation is subject
to a$75 fee and payment of all past due amounts.If the System cannot be reactivated remotely,and a service call is required,you
must also pay us our then current regular rates for parts and labor,and service call fees.
18. Change in Rates.
18.1 Increase. We may increase the monitoring or service fees at any time after the expiration of the initial term of this
Agreement,but not more than once in any 12-month period,and upon giving you written notice 60 days in advance of the effective
date of the increase.If you do not want to pay the increased charge,you may cancel the then unexpired term of this Agreement by
notifying us in writing 30 days before the effective date of the increase.
18.2 Taxes,Charges,and Fees. We may at any time increase the monitoring or service fees to reflect increases in federal,
state,and local taxes,utility charges including telephone company charges,and municipal fees and charges,which are imposed on
us and which relate to the services provided under this Agreement. You must pay all increased monitoring fees.
19. Notices. All notices regarding this Agreement must be in writing and may be served by personal delivery;by a reputable
overnight carrier with all delivery charges provided for;or by certified mail,return-receipt requested, and regular mail,with
postage prepaid,to the addresses set forth in this Agreement or to any other address provided by one party to the other from time
to time in writing.
20. Information and Privacy.
20.1 Recording. We may monitor or electronically record video and audio related to monitored activity at your Premises,as
well as conversations with you,emergency personnel in connection with employee training,quality control,and the provision of
services. You consent to this.Privacy cannot be guaranteed on telephone,cable,wireless, computer,and other systems. We are not
liable to you for any claims or damages that may result from a lack of privacy experienced.
20.2 Consent. You consent to us(a)using information about you and your location to administer services,offer you new
products or services,enforce the terms of this Agreement,prevent fraud,and respond to regulatory and legal requirements;(b)
providing information,including information contained on your Call List and other personal information,to emergency personnel
or our subcontractors or assignees for the purpose of providing services or in response to a subpoena or other legal process; and(c)
using and sharing aggregate customer information and statistics that do not include information that identifies you or any
individuals personally.We may contact you by telephone,facsimile,e-mail,or other internet services,with respect to the System
and services we provide under this Agreement,and new offerings of systems or services we may make available in the future.
21. Network or Server Vulnerability; Liability.You are solely responsible for the integrity and security of your data,
software,devices,computer system,networks,servers,and other equipment.We are not liable for any loss or damage arising out
of or relating to any unauthorized or improper access to,or use of your System or data.Your System may be connected to the
internet. You understand that we do not operate or control the internet,and that viruses, worms,trojan horses,and other malicious
or undesirable data,code,software,or users may attempt to access or damage your data, devices,computers,and networks.We are
not liable for such activities.We do not guarantee that the System or service will meet your requirements,that the service will be
Monitoring and Services Agreement—Please read all pages! Page 5 of 6
CL 02/14 Your initials
uninterrupted or error-free,or that encryption algorithms,associated keys,and other security measures will be secure or effective.
You must notify us immediately if you upgrade your operating system or make any changes to your file mapping,or your System
or devices are unable to access the internet or network service.
22. Third Party Indemnification; Subrogation. You must immediately defend and indemnify us against all claims brought
by others,including personal injury,tort,negligence,property damage,or death.This provision applies to all claims regardless of
cause,including our or the System's performance or failure to perform;defects in products,design,installation,activation,or
service;negligence;tort;warranty;contribution;indemnification;or strict products liability.So far as permitted by your liability or
property insurance policy,you release us from all claims,whether the claims are made by or through you, including your insurance
company or other parties,and must defend and indemnify us from all claims.You must notify your insurance company of these
terms.
23. Time to Bring Suit;Venue; Governing Law. Any lawsuit or other legal proceeding arising out of or relating to this
Agreement,whether based upon contract,tort,negligence,or otherwise, must be brought no later than one year after the claim
arises.This Agreement is made and entered into in Riverside County,California.Any legal proceeding arising out of or relating to
this Agreement must be brought in Riverside County.California law applies to this Agreement regardless of choice-of-law rules.
24. Entire Agreement. This Agreement is the final expression of and sets forth the entire agreement between the parties.No
other agreements,representations,or warranties,express or implied,oral or written,have been made by any party to the other with
respect to this Agreement.All prior and contemporaneous conversations,negotiations,and warranties are not relied upon and are
waived.This Agreement supersedes and replaces all prior oral or written agreements or understandings between the parties. This is
an integrated agreement.This Agreement cannot be changed orally,and all changes must be in writing signed by authorized
representatives of both parties.If there is any conflict between this Agreement and your purchase order or other document
delivered to us,this Agreement governs whether the purchase order or document is delivered before or after this Agreement is
fully signed.
25. Enforceability; Waiver. If any part of this Agreement is void,the remaining portions of the Agreement remain
enforceable.No waiver of a breach of any term or condition of this Agreement is a waiver of any succeeding breach.
26. Interpretation;Construction. The captions are for convenience of reference only and have no force in the interpretation
or construction of this Agreement.The neuter includes the masculine or feminine gender,and the singular includes the plural
wherever the context requires.Each term of this Agreement is a condition to be fully performed.The rule of construction that
ambiguities are resolved against the drafting party does not apply in interpreting this Agreement.
27. Authorized Signatories; Duplicate. The individuals executing this Agreement are authorized signatories and have the
full power to enter into this Agreement,and make the representations and warranties set forth here. Delivery of the executed
Agreement by facsimile or other electronic means is as binding as delivery of an originally-executed Agreement.This Agreement
and all documents arising out of or relating to this Agreement may be stored or reproduced by electronic or mechanical means. An
electronic version of this Agreement is legally equivalent to the original for all purposes,including litigation.
28. State Licenses. Alarm Company Operators are licensed and regulated by the Bureau of Security and Investigative
Services,Department of Consumer Affairs,Sacramento,California 95814. Contractors are required by law to be licensed and
regulated by the Contractors' State License Board which has jurisdiction to investigate complaints against contractors if a
complaint regarding a patent actor omission is filed within four years of the date of the alleged violation.A complaint regarding a
latent act or omission pertaining to structural defects must be filed within ten years of the date of the alleged violation. Any
questions concerning a contractor may be referred to the Registrar,Contractors' State License Board,P.O.Box 26000,
Sacramento,California 95826.
Monitoring and Services Agreement Please read all pages! Page 6 of 6
CL 02/14 Your Initials
ACO ss PACIFIC ALARM SERVICE dio I C28/C16 606732
521 Wellwood Avenue
Beaumont,California 92223
Voice:(951) 8454666• Fax:(951)7694230
siewsticoacificalarm.com
MONITORING A D SERVICES AGREEMENT
Check all that apply:
0 RESIDENTIAL R.COMMERCIAL
HARD WIRE 0 WIRELESS 0 CELLULAR 0 RADIO 0 INTERACTIVE SERVICES
0 INTRUSION NITORII HOLD UP OR DURESS 0 VIDEO MONITORING 0 WATER DETECTION
W.FIRE MONITORING N FIRE TESTING AND INSPECTION SPECTIO ATER FLOW VALVE SUPERVISION
0 UL FIRE RUNNER CONTRACT# 7051
This Monitoring and Services Agreement is entered into on July tlf 20 14 by and hetsscen City of Redlands-
Carriage House (`you,,,"your"),and Pacific Alarm Service,a California corporation{'w=e,'''us."''oaur")
YOUR INFORMATION
YOU/Contact Person; City of Redlands-Carriage
Premises Address: 1352 Prospect Rd. Redlands, CA 92373
Billing Addy s: =( " c'r- ('r (: T ,,i4LL n p� �: KK ft :b i
Phon tar a .° t' , 7` .ell 11an '715 $ � r mail: y " a rr
I. 7`erm. The original term of this Agreement is one year,and the Agreement automatically rcne ss for successise one-year
periods unless either party notifies the other in writing of its intent to terminate no less than 60 day`s before the expiration of the
original or renewal period.
2. Monitoring Services;Communicator; Programming;Verification.
2J Monitoring. You chose the monitoring service,and agree that the service meets your needs. Additional,different,or
higher levels of protection and service were discussed with you and are available from us at an additional cost. "I he signals
or images,if any, from the security system or the signals from the fire system at the Premises("System")are monitored at our
monitoring center or an independent monitoring center("Monitoring Center")that we select.If the System is removed for any"
reason,we are not obligated to restore the Premises to its original condition or to redecorate the Premises. Upon connection or
activation of your security alarm system,sate will thoroughly instruct you in the proper use of the System.
2.2 Communicator. We will install,cause to be installed,or program,whether in person or remotely,a cotnnntnnicator at,
your Premises to transmit System signals or images,if any,from your System to our Monitoring Center.All long-range radios,
t°ansceivers,and cellular or other communicators,and our yard signs and window stickers remain our property at all times and
may he removed by us. When this Agreement expires or is terminated,you will immediately allow us to remove or deactivate,
whether remotely or otherwise,the communicator:Until the communicator is deprogrammed,you are responsible for
monitoring fees«
2.3 Program;Visual. We may program the System remotely,and you will allow us access to do so. If Vour law"°
enforcement or fire department requires or later requires visual or other verification procedures of an emergency before responding
to a System signal,you must comply with the requirement and subscribe for that service if provided by us.We may charge an
additional fee for that service.
If you are using a traditional phone line or an internet-based transmission to our Monitoring Center,you thoroughly
discussed with us the availability of cellular or radio back-up transmission of alarm signals from the System to the Monitoring
Center,and that these services are available at an additional cost.You do not want back-up transmission of alarm signals and
understand that,if your transmission service is interrupted or disconnected,no signal will be sent to the onitoring Center,
and emergency personnel will not be called Your initials
3. Services and Payment.
1I Services. We will provide the following services and you will pay us as follows:
O Monthly Monitoring of System as Part of Service
• Monthly Monitoring of Subscriber owned alarm system
Fire Monitoring Services:
• Fire Monthly Basic Monitoring Services: 80,00
0 Fire Monitoring with UL Runner Services:
• Fire Monitoring with UL.Certificate annual/trio: $
• Additional Fire Alarm Panel at Same Premises:
Intrusion Monitoring Services:
O Monthly Monitoring Services--Basic
O Monthly Monitoring Services— with open/closing
with supenrision and notification by Monitoring Center:
I Monthly Monitoring Services—with open/closings
E-mailed Weekly to You:
(E-mail Address;
monitoring and Services Agreement—Please read all pages) Page 1 of 6
CL 02/14 Your initials
Additional Services per Month:
• Cellular Transmission of Signals:
• Radio Transmission of Signals:
• Other Service:
Other Services:
• Fire Inspection and Testing per attached Scope of World,
which is a part of this Agreement:
TOTAL AMOUNT FOR ORIGINAL TERM: $6D.tl
Payment Options:0 Monthly
0 Quarterly— 0 Semi-Annually—$ 0 Annually—$ (paid in same month as above)
31 Payment You must pay the prorated fees for the month in which monitoring services begin.Payments are payable in
advance,on the first day of the month,commencing on the date set forth above, Your payments shotsn above do not include any
applicable tax, If any taxes are due,you must pay the tax in addition to your monthly payments. No finance charge or cost of
credit is associated with this Agreement
ACCEPTANCE
The prices,specifications,and conditions in this Agreement are satisfactory.You understand,approve,and accept this
Agreement,in particular Paragraphs 11,16,and 22,which set forth our maximum liability if there is any loss or damage to you
or any third party.You understand that you may obtain a higher liability limit by paying an additional charge,You received a
completed copy of this Agreement and,if you are a residential customer,two copies of the Notice of Right to Cancel,You were
advised that there are additional,different,or higher levels of protection and service available,The services provided are
based upon your specific request,approval,and cost considerations,for which you must hold us harmless. [language must be
in 10-point bold]
For our residential customers only—You,the buyer,may cancel this transaction at any time before midnight of the third
business day after the date of this transaction.See the attached Notice of Right to Cancel form for an explanation of this right.
FAMILIARIZATION PERIOD REJECTED
WARNING: Various System components or products may contain lead or other chemicals known to the State of California to
cause cancer,birth defects,or other reproductive harm.
YOU PACIFIC ALARM SERVICE
Dated;11rt Dated. JJIc
Print Your Name/Tit e Author ed Company Representative
Corporation 0 LLC 0 Partnership 0 Sole Owner Salesperson Name and No.:
Your Signature: AtifitiE , ,.
**'efl 'mportant terms on other pages**
ATTEST: Jiff& Sam Irwin, City Clerk
Unless w g by an authorized company representative,or(2)begin services,this Agreement is
not binding upon us.If we do not approve the Agreement,our sole liability is to refund the amount paid to us when you
signed the Agreement.Not receiving a copy signed by us does not make this Agreement unenforceable.
4' "ire Inspection and Testing.
4.1 'Test and Report You must inspect and test your fire System according to the applicable code and the frequency
specified. If you selected fire testing and inspection,we(s ill test and inspect your System,according to the applicable code,
regulation,or guideline of the authority having.jurisdiction of your Premises. We will record and update normal and(abnormal
conditions or characteristics for the System or the portion of the System being tested or inspected,including panels and other
System devices or components as required,We will provide you with our written report and all other required materials ss°ithin live
business days of the test or inspection.Deficiencies will be provided within one business day or discussed during the inspection.
Procedures performed,as well as any defects or deficiencies discovered and our recommendations,will be noted in our written
report. We will return all paperwork or plans provided to us by you upon the completion of the tests or inspections or oath the
delivery of our written report.
4.2 Access. You will permit us to enter the Premises to service, inspect, or test the System and will provide uninterrupted
access.While we are on the Premises,you will provide continuous electrical service,
4.3 Cancellation. You will provide us amin mum o 2 -horn`s notice of cancellation of a scheduled inspection or testing.
You will pay us a cancellation fee of$100 per scheduled inspection for cancellations not received on a timely basis.
. Disclaimer of Warranties;Liability;Consequential Damages. Our obligation to provide the System or any other
services arises solely out of this Agreement and not through any other means.We do not represent or warrant that the
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CL 02/14 Your Initials
System or service may not be compromised or by-passed;will detect or prevent all burglaries,hold-ups,personal
emergencies,fires,smoke or water damage,or otherwise;or that it will in all cases provide the protection for which it was
installed or intended.We or our agents or employees made no representations or warranties,express or implied,as to any
matter whatsoever,including without limitation,the condition of the equipment,its merchantability,its fitness for any
particular purpose,or non infringement or title.You did not rely on any representation or warranty,express or implied.
Any information provided or promise does not create an express warranty,and will be considered expressions of personal
opinion only. If we were to have any liability greater than that agreed to by you in Paragraphs 11,16,and 22 of this
Agreement,we could not and would not provide the System or services, and we could not provide the System or services at
the rates contained here.The warranty provided in this Agreement gives you specific legal rights,and you may have other
rights that vary from state-to-state.We are not liable for special,consequential,or incidental damages.Some states do not
allow the exclusion or the limitation of consequential or incidental damages,so the above limitations or exclusions may not
apply to you.
6. Response to Signals.
6.1 Intrusion Signals. If we receive an intrusion signal,we will,without warranty,make reasonable efforts to reach you
or someone at the Premises who is on your Call List(see Paragraph 14)and can verify whether an alarm is false. If we are unable
to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List. Unless directed
otherwise in writing by you,if we are unable to reach the first two people on your Call List or if we in our sole discretion question
a response we have received,we will,without warranty,notify emergency personnel.
6.2 Holdup or Panic. If we receive a hold up,duress,or panic signal,we will,without warranty,call emergency
personnel,and if requested in writing by you,notify you or your designated representative shown on your Call List.
6.3 Video or Images. If we receive video or images,if available,from your System,and we reasonably believe that the
images do not indicate an emergency condition,we will,without warranty,make reasonable efforts to call you or someone at the
Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach you or someone at the
Premises,a second call attempt will be made to the next person on your Call List but we will not notify emergency personnel.If
we reasonably believe that the images do indicate an emergency condition,we will,without warranty,call emergency personnel,
and if requested in writing by you,call you or the designated person on your Call List.
6.4 Medical Emergency Signals. If we receive a medical emergency signal,we will,without warranty,make reasonable
efforts to reach you or someone at the Premises who is on your Call List and can verify whether an emergency exists. If we are
unable to reach you or someone at the Premises,a second call attempt will be made to the next person on your Call List. Unless
directed otherwise in writing by you,if we are unable to reach you or the next person on your Call List,we will,without warranty,
notify emergency personnel. Two-way voice communication is not provided and,if you push the medical button on your
alarm keypad,you will need a telephone to talk with someone.The alarm siren will not sound when the medical button is
activated.
6.5 Fire Signals;Carbon Monoxide Signals. If we receive a fire alarm signal from commercial premises,we will,
without warranty,notify emergency personnel and notify you or your designated representative by calling the specified telephone
number(s)on your Call List.Trouble or supervisory signals from your fire System are sent to your designated representative in the
manner directed.If we receive a fire alarm signal from residential premises,we will,without warranty,make reasonable efforts to
reach you or someone at the Premises who is on your Call List and can verify whether an alarm is false. If we are unable to reach
you or the next person on your Call List, we will,without warranty,notify emergency personnel.
6.6 Forced Entry. You understand that emergency personnel may forcibly enter the Premises when they are told
that we received a fire,medical emergency,or carbon monoxide signal from your Premises. You consent to this. You
understand that damage to your property may occur and that you are responsible for all costs related to that damage.
6.7 Water Detection. If we receive a water detection signal,we will,without warranty,make reasonable efforts to call
you or someone at the Premises who is on your Call List and can verify whether a condition exists.If we are unable to reach you
or someone at the Premises,a second call attempt will be made to the next person on your Call List but we will not notify
emergency personnel.The alarm siren will not sound when a water detection signal is activated.
6.8 Interactive Services;Two-Way Voice. If you selected interactive services,you may receive customized email and
text message alerts about System signals on your computer,tablet,smart phone,or other mobile device as well. Certain wireless or
interactive services require a compatible computer,tablet,cell phone,or other device with internet and email access.Not all
devices will work with these services and you must provide your own devices at your sole expense.You understand that we have
no control over these devices,or your internet or email access.Cellular data providers may charge additional fees for accessing the
System on wireless devices.These charges are your sole responsibility. If you selected emergency two-way voice service,there is
a risk that the connection may be interrupted or unable to connect,that the call may be dropped,and that the sound quality coming
through the System may be distorted or impossible to understand or hear.
6.9 Permits;Consent. Certain law-enforcement or emergency agencies will not respond to an alarm signal unless you
have a valid alarm user permit,which you must keep current and renewed as required. See Paragraphs 13.7 and 13.8 for more
information regarding alarm permits. If required to do so by any governmental authority or insurance interest,we may discontinue
any particular form of response.You consent to the recording of all telephone calls with the Monitoring Center.
7. Familiarization Period. Except where required by law,unless you reject the familiarization period by initialing
the checkbox above your signature,during a seven-day period(or any period required by law)following completion of
installation and connection to the Monitoring Center(and during any applicable extensions),we have no obligation to,and
will not,respond to any security alarm signal from your Premises that is received by our Monitoring Center. Even if an
actual emergency occurs during this period,we have no obligation to,and will not,notify emergency personnel,you,or
your designated representative,or take any other action with regard to a signal we receive.
8. Alarm Signal Transmission Methods.
8.1 Telephone Lines. You must pay all charges made by the telephone company or other utilities for installation or
activation of service connections,telephone jacks,leasing,and service charges of telephone lines connecting your Premises to our
Monitoring Center.All charges for the installation and continuity of telephone service connections for the System are your sole
responsibility.Activation of the System will interrupt and disconnect any telephone call in progress.You will be unable to
use that line for 911 or any other emergency service.For these reasons,we recommend a dedicated telephone line for your
System.If your telephone service is out of order,disconnected,placed on vacation,or otherwise interrupted,signals from
your System will not be received by our Monitoring Center during any interruption in telephone service.Interruptions will
not be known to our Monitoring Center or us,and emergency personnel will not be called.You must pay us for any costs
incurred to reprogram the digital communicator to conform to telephone company-initiated changes in dialing procedures or area
codes.Costs are based on our then current standard service call charge. We recommend two dedicated telephone lines for your
fire System.
8.2 Cellular or Radio Transmission. If cellular or radio service is used as your primary or secondary transmission
method,the System's communicator is connected to a cellular or radio network. The use of radio frequencies is controlled by the
Federal Communications Commission("FCC"),and changes in FCC rules,regulations,and policies may necessitate discontinuing
Monitoring and Services Agreement—Please read all pages! Page 3 of 6
Ct.02/14 cilk Your Initials
transmissions. You must pay all monthly service charges connecting your Premises to our Monitoring Cer€tet.Radio or cellular
transmissions are subject to environmental conditions,including power failures and electrical storms,that are totally
beyond our control:
8.3 Internet Transmission.Using DSL,BPL,Voice over Internet Protocol("Vo1P"),or other ititernet-based service
may interfere with the signals sent by the System to the Monitoring Center.Signal transmission using these services can be
sporadic.These services Will not work without electrical power,and may interfere with your ability to call 911 or interfere
with the telephone line-seizure feature of the System. to make sure that the System is operational and properly
transmitting signals,you must immediately test your System after installation of any of these services.Cellular or radio
back-up is highly recommended if internet services are used.
9. False Alarms, Ify}ou cause au excessive number of fals alarms through carelessness,or malicious or accidental use of
the System,or if you in any manner misuse or abuse the System,your conduct is a material breach of contract. Atter gis=ing you
ten-days Written notice,we may at our option,in addition to all other legal remedies,terminate this Agreement. You are solely
responsible for all false alarm fines,penalties,or fees,including charges from a private guard service,if any, whether assessed
against you or us,
10. Service or Repair Services.
10,1 Call, Call us at the number above to request service or repair,
10.2 Repair;Hours. Service or repair is provided on a time-and-materials basis at our then current rates for parts and labor,
a one-hour minimum fee, and other service call fees,Service is usually performed as soon as reasonably possible. Service or repair:
is provided Monday through Friday.excluding holidays,between the hours of 8:00 a.nt.through 5:00 p.m. A responsible adult
must he at the Premises at the time of the service call. Emergency service is available at all other times at our then current
premium labor rate and service call fees, Payment must be made upon completion of the work.
10.3 Repair or Replace; Remote Access. We may,in our sole discretion,either repair or replace the part,and may
substitute new or reconditioned materials of equal quality at the time freplaeement. If the repair costs exceed the replacement
cost,we may replace the defective equipment with new or reconditioned equipment substantially equivalent to or with comparable
features as the existing equipment, if available. Al"he replacement equipment may have a higher or lower selling price than the
original equipment you have.We may program,alter,or repair the System remotely,and you will allow us access to do so.
10.4 UL System Service Hours;Runner Service. EL.System service or repair is provided seven days a week,365 days
tier year.Runner service is provided within the required response time to investigate or repair the System at our then current
regular oi'premium rates as the case may he. Service performed Monday through Friday,excluding holiday=s,between the hours of
8:00 a.in,through 5:00 p.in.is charged at our then current regular rates for parts and labor,a one-hour minimum fee,and service
call fees. Emergency service is available at all other times at our then current premium labor rate and service call fees:
10.5 Liability. Vs'e-are not responsible for loss or damage while the System is under repair or is awaiting parts. An) repair;
seri ice,replacement,or addition of equipment by us after the initial installation or programming()tithe System is governed by this
Agreement,in particular Paragraphs 11, 16,and 22,which limit our liability.
10.6 Takeover of Other Systems.If we take over or provide service to the System,We are not liable for components or
equipment not installed by us.
I,I. Limitation of Liability.
111 No Guarantee. We and our divisions or affiliates are not insurers of your real or personal property or data,or
the personal safety of anyone on your Premises.This Agreement is not an insurance policy or a substitute for an insurance
policy. You must obtain all property,life,health,disability,or business interruption insurance.The payments required are
based solely upon the value of the System or service, and not on the value of your real or personal property or data,or the
property of others located in or on your Premises.We make no guarantee or warranty,including an implied warranty of
merchantability or fitness,that the System or service will prevent or avoid occurrences or the consequences of occurrences
that the System or service is designed to detect or avert.It is impractical and extremely difficult to determine in advance
(a)the value of your real or personal property or data,or the property of others kept on the Premises,that may be lost,
stolen,or damaged if the System or service does not operate properly;(b)the response time of the Monitoring Center,
emergency personnel,or guard service,if any;(c)what portion,if any,of a loss,damage,personal injury,or death would
be proximately caused by our failure to perform or our active or passive negligence;or(d)whether a camera or access
control system would detect or prevent unauthorized intrusions or activities.
11.2 Amount of Liability. If we or our agents or employees are found liable for'loss,damage,or injury of any kind
whatsoever from our failure to perform any of our obligations under this Agreement,failure of the System,equipment,or
service in any manner,breach of warranty,tort,or our active or passive negligence,then our liability is limited to a sum
equal to the total annual monitoring fees at the time of the incident or 51,500,whichever is greater.This is not a penalty.
This is your only remedy regardless of the legal theory used to find the Monitoring Center or us liable.
11.3 More Protection. You may obtain a higher limitation of liability by paying an additional charge.If you elect this
option,a rider will be attached to this Agreement stating the terms,conditions,and amount of the limited liability and the
additional charge. Even if a rider is provided to you,we are not your insurer.
12. Interruption,Suspension,or Cancellation of Service. We are not liable for any delay in monitoring or service of the
System,for the consequences of delay,or for any interruption of'operation because of floods;storms,earthquakes;lire; power
failures;strikes;riots;war,declared or undeclared;terrorism;insurrection,interruption or=availability of telephone, cellular,
cable,radio,Internet,or other transmission services;acts of God;o'for any other cause beyond our control,.regardless of cause or
origin. We are not required to provide monitoring or other services to you while any of these causes exist, If services are
suspended for these reasons,you must continue to pay under the terms of this Agreement. If the Monitoring Center or your
Premises or equipment are destroyed by fire or other catastrophe,are so substantially damaged that it is impractical to continue
service,or if the Monitoring Center or we are unable to render service,this Agreement will be suspended without notice.
13. Your Duties as to Use of System; Battery and Device Replacement; Monitoring or System Permits.
13.1 "Test. Immediately before securing the Premises,you or others using the System must carefully and properly set the
security System.You must properly test the System at least monthly during the term of this Agreement. If the System does not
operate properly=or if there is a power failure or other interruption at your Premises, you must notify us immediately.
13.2 Batteries. If your System uses wireless battery-operated devices,you must replace the batteries when the System
emits a low-battery signal or at least every two years.You may also call us.We will replace the batteries at your expense at
our then current rates for parts and labor,plus service call fees.If you fail to replace the batteries,or if the batteries are
low or dead,the System will not function properly.
13.3 Carbon Monoxide Detectors. If you have carbon monoxide detectors,y ou must replace them at least every three
years.
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13.4 Changes. You must immediately notify us of any changes to the Premises or to any fixtures,furniture, or equipment.
You must immediately notify us of any changes to your telephone service,including the installation of DSL,BPL,Voice
over Internet Protocol("VoIP"),or other internet-based telephone service.
13.5 Power. You must provide 24-hour electrical service and electrical outlets for the System.
13.6 Environment. You must provide adequate lighting for any camera or video system,and otherwise provide the proper
environment for the System as reasonably requested.You will provide and maintain all storage media for the video system.
13.7 Permits. Monitoring may be subject to permit fees.If required,obtaining and maintaining an alarm permit is your sole
responsibility.You are solely responsible for paying for all monitoring,alarm,or system permits,licenses,or fees imposed by
authorities having jurisdiction necessary for the use and operation of the System,and all other charges or fees imposed.You are
solely responsible for determining whether the city,county,or governmental subdivision in which the Premises are located has or
may later have statutes or ordinances requiring that you obtain and maintain a license or permit for the System.
13.8 Notification. Unless you have a valid alarm-user permit or license,which must be kept current and active as required,
certain emergency personnel will not respond to an alarm signal. In order to request an emergency response,we must know your
permit number. Until you obtain,at your expense,all necessary permits or licenses,and provide us with the license or
permit number,we may not be able to notify emergency personnel of an alarm.
13.9 Indemnity. You must defend and indemnify us from any claim made by another alarm company regarding its contract
with you.
14. Authorized Call List;Personnel. You will immediately give us a written list of names,relationship,titles,and
telephone,cell,and pager numbers of all persons to be notified if there is an alarm and the order in which these persons are to be
called ("Call List").You will also give us and keep current a written list of the names,titles,and phone numbers of all persons
authorized to enter or remain on the Premises("Personnel List"). If you are a commercial customer,you must give us a daily and
holiday opening and closing schedules and all other information that we may require.All changes to your Call List or Personnel
List must be given to us in writing only and become effective only upon our acknowledgment of receipt of the changes. If you
choose an interactive service,you are solely responsible for creating and updating your profile on any remote service website.
15. Change in Ownership of Premises. Moving from your Premises does not relieve you of your obligations under this
Agreement.
16. Assignment; Rights of Subcontractors. We may assign this Agreement to any person or entity without notice to you.
Without our prior written consent,you must not assign or transfer this Agreement. We may subcontract any of the work or services
to be performed under this Agreement,including monitoring,without notice to you.This Agreement,especially Paragraphs II and
22,protects the Monitoring Center or our other subcontractors in the same way that the paragraphs protect us.
17. Default; Interest; Reactivation.
17.1 Default. Any of the following constitute your default under this Agreement: (a)failure to pay any amount provided in
this Agreement within ten days after the same is due; (b)failure to communicate or cooperate with us; (c)failure to perform any
other obligations under this Agreement within ten days after written request;or(d)you become a debtor in a bankruptcy
proceeding.If you default,we may discontinue all services upon ten-days written notice to you,and accelerate and recover all
amounts to become due under this Agreement, as well as all other sums to which we are entitled.
17.2 Interest. If any payment due is more than ten days late,you will pay simple interest on each past due payment in the
amount of 18%per year calculated on a 360-day year[periodic rate of 1.5%per month or the maximum amount allowed by law]
until the balance is paid in full.You will pay a service charge of$25 for each returned check.
17.3 Reactivation. If we for any reason discontinue service and you desire to reactivate the service,reactivation is subject
to a$75 fee and payment of all past due amounts. If the System cannot be reactivated remotely,and a service call is required,you
must also pay us our then current regular rates for parts and labor,and service call fees.
18. Change in Rates.
18.1 Increase. We may increase the monitoring or service fees at any time after the expiration of the initial term of this
Agreement,but not more than once in any 12-month period,and upon giving you written notice 60 days in advance of the effective
date of the increase. If you do not want to pay the increased charge,you may cancel the then unexpired term of this Agreement by
notifying us in writing 30 days before the effective date of the increase.
18.2 Taxes,Charges,and Fees. We may at any time increase the monitoring or service fees to reflect increases in federal,
state,and local taxes,utility charges including telephone company charges,and municipal fees and charges,which are imposed on
us and which relate to the services provided under this Agreement. You must pay all increased monitoring fees.
19. Notices. All notices regarding this Agreement must be in writing and may be served by personal delivery; by a reputable
overnight carrier with all delivery charges provided for; or by certified mail,return-receipt requested, and regular mail,with
postage prepaid,to the addresses set forth in this Agreement or to any other address provided by one party to the other from time
to time in writing.
20. Information and Privacy.
20.1 Recording. We may monitor or electronically record video and audio related to monitored activity at your Premises,as
well as conversations with you,emergency personnel in connection with employee training,quality control,and the provision of
services.You consent to this. Privacy cannot be guaranteed on telephone,cable,wireless,computer,and other systems. We are not
liable to you for any claims or damages that may result from a lack of privacy experienced.
20.2 Consent. You consent to us(a)using information about you and your Iocation to administer services,offer you new
products or services,enforce the terms of this Agreement,prevent fraud,and respond to regulatory and legal requirements;(b)
providing information,including information contained on your Call List and other personal information,to emergency personnel
or our subcontractors or assignees for the purpose of providing services or in response to a subpoena or other legal process; and(c)
using and sharing aggregate customer information and statistics that do not include information that identifies you or any
individuals personally.We may contact you by telephone,facsimile,e-mail,or other internet services,with respect to the System
and services we provide under this Agreement,and new offerings of systems or services we may make available in the future.
21. Network or Server Vulnerability; Liability. You are solely responsible for the integrity and security of your data,
software, devices,computer system,networks,servers,and other equipment. We are not liable for any loss or damage arising out
of or relating to any unauthorized or improper access to,or use of your System or data.Your System may be connected to the
internet. You understand that we do not operate or control the internet,and that viruses,worms,trojan horses,and other malicious
or undesirable data,code,software,or users may attempt to access or damage your data,devices,computers,and networks.We are
not liable for such activities.We do not guarantee that the System or service will meet your requirements,that the service will be
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CL 02/14 Your Initials
uninterrupted or error-free,or that encryption algorithms,associated keys,and other security measures will be secure or effective,
You must notify us immediately if you upgrade your operating system or make any changes to your file mapping,or your System
or devices are unable to access the interact or network service.
22. Third Party Indemnification;Subrogation. You must immediately defend and indemnity us against all claims brought
by others,including personal injury,tort,negligence,property damage,or death.This provision applies to all claims regardless of
cause,including our or the System's performance or failure to perform,defects in products,design,installation,activation.or
service;negligence:tort:warranty;contribution;indemnification;or strict products liability.So far as permitted by your liability,or
property insurance policy,you release us from all claims,tvhether the claims are made by or through you, including your insurance
company or other parties..and must defend and indemnify us from all claims.You must notify your insurance company of these
terms.
23. Time to Bring Suit;Venue;Governing Law. Any lawsuit or other legal proceeding arising out of or relating to this
Agreement,whether based upon contract,tort,negligence,or otherwise, must be brought no later than one year after the claim
arises. This Agreement is made and entered into in Riverside County,California,Any legal proceeding arising out of or relating to
this Agreement must be brought in Riverside County.California lap".applies to this Agreement regardless of choice-of-law rules.
24. Entire Agreement. 'fins Agreement is the final expression of and sets forth the entire agreement benvecti the parties. No
other agreements,representations,or warranties,express or implied,oral or written,have been made by any party to the other with
respect to this Agreement. All prior and contemporaneous conversations,negotiations,and warranties are not relied upon and are
waived,This Agreement supersedes and replaces all prior oral or written agreements or understandings between the parties. This is
an integrated agreement.This Agreement cannot be changed orally,and all changes must be in writing signed by authorized
representatives of both parties.If there is any conflict between this Agreement and your purchase order or other document
delivered to us,this Agreement governs vit hether the purchase order or document is delivered before or after this Agreement is
fully signed.
25. Enforceability;'Waiver. If any part of this Agreement is s old,the remaining portions of the Agreement remain
entbrceable.No waiver of a breach of any term or condition of this Agtvement is a waiver of any succeeding breach.
26. Interpretation;Construction. 1"he captions are for convenience of reference only and have no force in the interpretation
or construction of this Agreement.The neuter includes the masculine or feminine gender,and the singular includes the plural
sheres er the context requires. Each term of this Agreement is a condition to be fully performed. The rule of construction that
ambiguities are resolved against the drafting party does not apply in interpreting this Agreement.
27, Authorized Signatories;Duplicate. The individuals executing this Agreement are authorized signatories and have the
full power to enter into this Agreement,and make the representations and warranties set forth here.Delivery of the executed
Agreement by facsimile or other electronic means is as binding as delivery of an originally-executed Agreement,This Agreement
and all documents arising out of or relating to this Agreement may be stored or reproduced by electronic or mechanical means. An
electronic version of this Agreement is legally equivalent to the original for all purposes,including litigation.
28. State Licenses, Alarm Company Operators are licensed and regulated by the Bureau of Security and Investigative
Services,Department of Consumer Affairs,Sacramento,California 95814, Contractors are required by law to be licensed and
regulated by the Cordractots' State License Board which has jui isdiction.to investigate complaints against contractors if a
complaint regarding a patent act or omission is filed within four years of'the date of the alleged violation,A complaint regarding a
latent act or omission pertaining to structural defects must be filed within ten years of the date of the alleged violation. Any
questions concerning a contractor may be referred to the Registrar,Contractors' State License Board,P.O.Box 26000,
Sacramento,California 95826.
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