HomeMy WebLinkAboutContracts & Agreements_54-2010_CCv0001.pdf AGREEMENT
This Tow Service Agreement sets forth the rules and regulations that a company shall
comply with to receive a rotation tow listing with the Redlands Police Department (RPD),
Participation in the RPD Rotation Tow Program is voluntary. Compliance with all of the terms:
and conditions of this Tow Service Agreement is mandatory for tow corripanics participating in
the RPD Rotation Tow Program. An operator, by agreeing to participate in the program, is not
acting as an agent for the RPD or the City of Redlands when performing services under this
Agreement. For clarification purposes, definitions are contained in Attachment A to this
Agreement. Attachment B contains a summarized listing of California Vehicle Code (CVC) and
Civil Code laws applicable to all tow companies in the State of California. Attachment C
contains a listing of tow truck, equipment specifications and equipment use requirements
applicable to all RPD rotation tow operators. Attachment D contains instructions for completing
required application forms.
1. RPD ROTATION TOW
AThe RPD Police Commander shall determine the maximum response time,
enrollment period, reasonable rates, minimum number of trucks and any applicable
waiver of requirements.
I'' Waiver of requirements shall be in effect no longer than six months
following the application by, and acceptance of, an operator who meets all
requirements of this Agreement. Upon expiration of the six-month period,
operators who fail to meet the minimum requirements of this Agreement shall be
terminated.
2, A waiver will not be granted for requirements based upon law or safety
considerations.
it. ROTATION LISTS
A. The RPD maintains one rotation tow list for all classes of tow trucks to ensure an
equitable distribution of calls,
1, Regardless of the class of tow truck utilized or responding to the call,
charges shall not be more than for the class of vehicle towed or serviced, except
when vehicle recovery operations require a.larger class of tow truck.
2. A call to an operator shall constitute one tum on the list and the operator
shall subsequently be moved to the bottom of the list, This includes when the
operator falls to answer the phone, is unable to respond, is unable to perform the
required service, refuses to respond or provide service, or is canceled due to
excessive response time, If it is determined that the operator isnot needed and is
Service Agreemcm 3-2010,doc I
canceled by the. RPD, up to and including arrival at the scene, there shallbe no
charges and the operator will be placed back at the top of the list:
1. If the operator is canceled by the vehicle's owner or agent prior to the
operator taking possession of the vehicle, there shall be no charges for towing.
The operator shall immediately contact the RPD and advise the RPD of the
cancellation, The operator will then be placed back at the top of the list.
2. If service, either than towing, and recovery=,; has begun and is canceled by
the vehicle's owner or agent, the operator may charge a minimum of one-half of
the regular hourly service charge for the time expended can the<call, For purposes
of cancellation, service begins when physical work on the vehicle has begun, not
at the time of response. No lien shall arise for the service unless the operator has
presented a written statement to the vehicle's owner or agent for the signed
authorization of services to be performed.
(a) The operator shall not take possession of any vehicle to establish a
lien for any nontowing services performed, or begun and subsequently
canceled, when not entitled to such lien by law. Refer to Civil Code
Section 3068.1 for when a lien begins:
C. If two or more operators are called to the same incident., distribution of the
vehicles shall be at the discretion of the RPD Incident,Commander.
D. The RPD Incident'Commander may direct a RPD rotation tow operator to move
vehicles to help clear a roadway or for lifesaving; operations. Operators shall provide the
assistance as directed. There shall be no charge for this assistance, and the assistance,
provided shall not change the operator's place in the rotation.
E. An operator shall have a full service business office and storage facility ideated
within the City of Redlands;
F. Operators applying for a rotation tow listing; shall, have a minimum of three (3)
years verifiable for-hire-towing experience, as an owner or principal prior to the final
filing,date of an enrollment period in order to qualify for a RPD rotation tow listing;.
G Ownership status will be investigated and deten-nined by the RIND.
I-I. 'There shall be no more than three operators approved for the rotation tow listing.
111 TOW TRUCK CLAS SIFICA,rION
A. An operator shall equip and maintain all tow truck(s) covered under this
Agreement in accordance with the provisions set forth in the California Vehicle Code,
C.' `c;m"i'rf CIT7 t7kti'<ri74t 4c.rs icc^Agic malt 3-"010.doc 2
Title 13 of the California Code of Regulations, the specifications contained in this
Agreement, and consistent with industry standards and practices.
l.. Notwithstanding CVC section 615, all tow trucks shall have recovery
capabilities, wheel lift capabilities, and a boom meeting the specifications
contained in this Agreement. For the purpose of this Agreement, "a trailer for
Dire that is being used to transport, a vehicle" shall not qualify as a primary tow
truck for rotation tow lists.
2. An operator who has a car carrier may be exempted from the recovery,
wheel lift, and boom, capability requirements. However, the car carrier must be an,
additional unit,
B. A violation of the Gross Vehicle Weight Rating (GVWR) and safe loading
requirements of a tow truck shall be cause for immediate suspension. This includes
exceeding the tow truck's GVWR, ftont axle weight rating, rear axle weight rating,
maximum tire weight ratings, or not maintaining 50% of the tow truck's unladen weight
on the front axle when lifting/carrying a load.
Cr`. There will be three classes of tow trucks covered under this Agreement:
I. Class A - Light Duty
(a) An operator shall maintain a minimum of five tow trucks which has a
manufacturer's GVWR of at least 10,000 pounds. Class A equipment
specifications canbe found in Attachment C of this Agreement.
1. A "trailer for hire'*' shall not be approved for listing as a
Class A tow truck.
2. To companies whose equipment had previously been
approved and continuously used on rotation for the RPD and
owned by the same operator, but do not have wheel lift
capabilities, may apply for and receive a rotation tow listing.
2. Class 13- Medium Duty
a. An operator shall maintain a minimum of one tow truck with a
GVWR of at least 19,50 1 pounds, The truck shall be capable of providing
and maintaining continuous air to the towed vehicle. Class B equipment
specifications can be found in Attachment C of this Agreement.
b. Tow companies whose equipment had previously been approved
and continuously used on rotation for the RPD and owned by the same
operator, but do not have wheel lift capabilities., may apply for and receive
a rotation tow listing.
3. Class C - Heavy Duty
a. An operator shall maintain at least one three-axle tow truck with a
GVWR of at least 33,000 pounds. The truck shall be equipped with air
brakes and iriust be capable of providing and maintaining continuous air to
the towed vehicle. Class C equipinent specifications can be found in
Attachment C of this Agreement.
b. Tow companies whose equipment had previously been approved
and continuously'used on rotation for the RPD and owned by the same
operator, but do not have wheel lift capabilities and/or three-axles, may
apply for and receive a rotation tow listing.
D. To property and safety tow and service the wide variety of vehicles being
operated on the highway, a towing procedure may require the use of auxiliary equipment
specifically designed for the purpose. This auxiliary equipment should be used when
appropriate. A listing of service and auxiliary equipment for each classification can be
found in Attachment C of this Agreement.
IV. TOW TRUCK DRIVERS
A. The operator shall ensure that tow truck drivers responding to calls initiated by
the RPD are qualified and competent employees of his/`her cotripany. The operator shall
ensure that the tow truck drivers are trained and proficient in the use of the tow truck and
related equipment, including, but not limited to, the procedures necessary for the safe
towing and recovery of the various types of vehicles serviced through RPD rotation.
Tow truck drivers shall be at least 18 years old and possess the following minirnum class
driver license:
I. Class A tow truck - A valid Class C license, or a valid Class A license
with valid medical ceitificate,
2. Class B tow truck - A valid Class C license for nonregulated vehicles, or a
valid Class A license with valid medical certificate for regulated vehicles pursuant
to CVC section 34500.
1, Class C tow truck - A valid Class A license with valid medical certificate.
B. The Class A (1) license must be endorsed to allow operation of special vehicle
configurations and/or special cargoes(refer to Attachment B).
C. The operator shall maintain a current list of drivers.
Svrvic,`Agrcenmit 3-2010,&� : 4
I.. The operator-shall provide a current list of his/her drivers to the RPD upon
implementation of this Agreement, The operator shall notify the RPD upas any
change: in driver status, including the addition of any new driver(s), or the deletion
of any driver(s). An updated list shall be provided to the RPD within ;seven
calendar days of any change in driver status.
Operators, shall as a minimum, maintain the following information for
each employee
a:, bull name.
K bate of birth.
C. California Driver License number.
d:. Copy of valid medical certificate(if required),
e Job title/description.
f. Current home address.
. Current home phone number.
It. Type(s) of true (s) driver has been trained and instructed to
operate,
D. All tow service employees shall be fingerprinted by the RPD. The tow operator
shall provide Department of Justice fingerprint fee as required by the RPD,
E. All tow truck operators; shall ,have in their possession a tow truer operator's
permit issued by the;Chief of Police.
V. RATE,
A. I-ces charged ftar response to calls originating from the RPD shall be reasonable
and not in excess of these rates charged for similar services provided in response to
requests initiated by any other public agency or private person The reasonableness of
the fees charged wi ll be determined in the following,manner:
l: The operator shall submit his/her: retail hourly rate to the folic
Commander. The Police Commander shall determine the validity and
reasonableness of the submitted,rates,
a. Validity will be based upon telephone quotes., posted rates, area
CHP rates and charges to retail customers, Any submitted rate in excess
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of an operator's retail rate (as defined in Attachment A) will be considered
invalid and will not be accepted. An operator who submits an invalid rate
shall not be allowed to resubmit a new rate and will be disqualified from
RPD rotation tow listing until the next enrollment period.
b. Reasonableness shall be deteirnined as compared to other rates.
An operator who submits a rate that is determined to be excessive shall be
allowed to resubinit his/her rates only once.
2. In an effort to remain competitive in the open market, the operator may
lower retail rates at any time by notifying the RPD. When an operator lowers
his/her retail rate, that retail rate becomes the new approved RPD rate. Operators
may only raise rates for RPD calls during enrollment periods or upon approval
after a midterm review. Operators may raise rates for non.-RPD calls at anytime.
Rates for RPD calls shall remain at the lowest retail rate until the next enrollment
period,
3. Any operator who charges rates above his/her retail hourly rates or
submitted rates fora RPD call shall be in violation of this Agreement and subject
to disciplinary action including termination of this Agreement.
B, The rate for towing shall be computed from portal to portal. Time expended shall
be charged at a rate not to exceed the hourly rate. Tirne expended in excess of the
minimums shall also be at the hourly rate in no more than 15 minute in res There
shall be no additional charges for mileage and labor.
1. The operator may charge up to a thirty-minute minimum per call for base
services.
2. The operator may charge up to a one-hour minimum per call on public
safety response calls,
3. The operator rnay only charge a maximum of one half hour rate for the
towing or service calls for Redlands Police Departnient vehicles or vehicles towed
as evidence.
4. The operator shall base towing charges upon the class of vehicle being
towed regardless of the class of truck used, except when vehicle recovery
operations require a larger class truck.
C. Rates for a service call out of gas, lockouts and tire changes) shall be frorn portal
to end of service, and niay be at the hourly rate with up to a thirty-minute minimum.
Charges in excess of thirty minutes may be charged in no more than 15 minute
increments
Sir icc Agreement 3-2010Aoc 6
D. Fees for Special Operations.
I. For special operations involving Class B and C 'tow trucks., the operator
shall submit hisiher proposed fees for vehicle recovery operations and load
salvage operations to the Police Commander. Fees shall be reasonable and
consistent with industry standards for similar operations. Charges in excess of
thirty minutes pray be charged in no more than 15 minute'increments.
a. hourly rates shall be established for the following-
1 Auxiliary Equipment e.g., airbags, converter- gear/dolly
and additional trailers.
? Contracted Equipment, e.g., airbags, converter ear/dolly,
additional trailers, forklifts, scooploaders, etc:
. Contract labor.
b: The Police Commander shall deterarine the reasonableness of the
fees for these types of operations, based upon the average of the proposed
fees submitted and a comparison to industrystandards for similar
operations.
2. Operators shall submit a mark up rate (percentage of the cost to the
operator) for retail equipment and specialized labor not otherwise listed on the
application...
If an operator performs a service for which a required rate was not
submitted to, and approved by the RPD, the operator shall only be entitled to
charge for the actual east of that service. Example: contact labor rate not
submitted, the operator may only charge for the actual rate paid for the labor.
E. The total fetes charged for after hours release shall be no more than one-half the
hourly rate, and shah only be allowed if there is no person on duty at the storage facility
for release and a call back is required outside normal`business hours.
F Storage Fees.-
1. The operator shall submit his/her proposed storage fetus, fort inside and
outside storage, to the Police Commander, The Police Commander shall
determine the reasonableness of the fees for inside and outside storage, based
upon the average of the proposed fees submitted by those applying for rotation,
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2. The operator shall display in plain view at all cashiers' stations, a sign as
described in Section 3070 of the Civil Code, disclosing all, storage fees and
charges in force, including the maximum steerage rate.
. Vehicles stored up to 4 hours shall not be charged a storage feet'. Vehicles
stored 24 hours or less shall be charged no more than one day storage. Each day
thereafter shall be calculated by calendar day:
4. Store;(outdoors) up to four evidentiary vehicles flee of charge during the
course of this contract. These evidence storage spots shall be located together and
in one area that is out of the way from the day to day operations, This is to
prevent tampering or unnecessary touching or handling; of the vehicles.
Additional vehicles held as evidence by RPD shall be charged no more than one
half the normal daily rate unless approved by the Police Commander.
. Vehicles stored by the RPD for forfeitures shall be changed no more than
threes days storage.
G. This Section S of this Agreement entitled. "Rate," shall not apply if the operator
responds to a RPD call in a location where towing rates for all tow companies are
established by a city or county ordinance,
H. The approved schedule of rates charged by the operator shall be available in the
tow treacly, and shall be presented upon demand to the person(s) for whom the tow
services were provided, or his/her agent, or any RPD officer at the scene.
1 Rate requirements represent they nia itnums an operator may charge on a RPI
call. An operator is not precluded from charging less when deemed appropriate by the
operator. These: requirements shall not be construed as requiring a charge when an
operator would not normally charge for such service.
I t No operator or employee shall refer to any rate as the 1 immuan required
or set by the RPD.
V1. COLLUSION
An operator and/or applicant shall not conspire, or attempt to conspire, or commit
any other act of collusion, with any other operator or applicant flor the purpose of
secretly, or other+vises, establishing an unfair understanding regarding rates or conditions
to the Agreement that would bring about any unfair condition which could be prejudicial
to the RPD, the motoring public, or other operator(s);
1, Examples of"collusion include, but are not lianite,d to: conspiracy by any
operator(s) to establish artificially high or low rate(s) for services perferaned
SeewiceAgcona:nt 3,-20I0 dow
pursuant to this Agreement, conspiracy or attempt to circumvent the midterrn
review process.
B. A finding by the RPD that any operator or applicant has been involved in
collusion shall be cause for termination of this Agreement. Any operator or applicant
found to be involved in any act, or attempted act of collusion, shall be disqualified from
participation on the RPD rotation tow list for the current term, plus three years.
VIL RESPONSE TO CALLS
,A. The operator shall respond to RPI) calls 24 hours a day, seven days a week,
within the maximum response time as established by the Police Commander and as
specified in Section 1, of this Agreement. The operator shall respond with a tow truck of
the class required to tow the vehicle specified by the RPD. The operator shall advise
RPD dispatch, at the time of notification, if they are either unable to respond or unable to
meet the maximum response time. If, after accepting the call, the operator is unable to
respond or will be delayed in responding, the operator shall immediately notify the RPD
Communications Center. The operator shall not assign initial calls to other tow
operators.
L A faiture(s) to respond and/or repeated failure(s) to meet the maximurn
response time requirements shall constitute failure to comply with the terms and
conditions of this Agreement.
a. The Police Commander may take immediate disciplinary action for
any flagrant violation of the requirement to respond within the maximum
response time.
b. When an operator will be temporarily unavailable to provide
services due to a preplanned/scheduled activity, e.g,, vacation,
maintenance orniedical leave, he/she shall notify the Police Commander
at least 24 hours prior to the date that services will be unavailable., noting
the times and dates of the unavailability.
B, The operator, or his/her en-iployee(s) responding to a RPD call, shall, perform the
towing or service required for which he/she was called. This requirement may be waived
by the RPD Incident Commander if the requested equipment is inadequate for the service
to be perfori-ned,
l:. Any refusal to respond or to perform the required towing or service will
subject the operator to suspension, if deemed appropriate by the R'pD.
C, An operator shall not respond to a RPD call assigned to another operator unless
requested to do so by the RPD.
Service Agrceniemt 3-2010.doc 9
I,. There may be times when the operator assigned the initial RPD call may
require the assistance of an. additional operator at the scene. The operator
assigned the initial call may, subject to prior agreement with the Police
Commander, and with the concurrence of the RPD Incident Commander, request
a specific operator to assist him/her, The request shall be routed to the additional
operator through the RPD,
1 There may be times when an operator, who was not called to a scene,
corner upon, a collision scene where a vehicle or vehicles are blocking a roadway
and a RPD officer requests his/her assistance in clearing the roadway. In such a
case, the operator may be requested to move the vehicle to a safe location, as
directed by the officer, and leave it. There shall be no charge for this assistance,
and the assistance provided shall not change the operator's place in the rotation.
D. Only the tow truck personnel and equipment requested shall respond to a RPD
call. Additional tow truck personnel and equipment shall be at the approval of the RPD
Incident Commander. 'rhis shall not preclude the operator trorn responding to an incident
to ascertain ifadditional assistance or equipment is required. There shall be no additional
charge for any personnel or equipment that is not necessary to perfon-n the required
service.
VIII. STORAGE FACILITY
A. The operator shall be responsible for the security of vehicles and property at the
Mace of storage. As a minimum, a Fenced or enclosed area shall be provided. The
operator is responsible for the reasonable care, custody, and control of any property
contained in towed or stored vehicles. Operator must display at the front of the business a
sign which reads "To report any complaints, contact Redlands Police at 909-798-7681".
B. The operator shall, obtain approval from the RPD prior to the removal of any
property from a stored or impounded vehicle and shall provide a receipt, with a, copy
placed in the stored vehicle, The requireirient to obtain approval trout the RPD prior to
the removal of property may be excused by the Police Commander if it is determined that
proper safeguards and procedures are utilized by the operator.
1: ']'his requirement may, not be waived in cases where a vehicle has been
impounded for evidence or investigation,
2. Upon approval from the RPD, the operator shall release personal property
from an impounded or stored vehicle at the, request of the vehicle owner or his/her
agent.
a. There shall be no charge for the release of personal property(luring
normal, business hours. Operators may charge an after hours release fee
L,ea'd rn',Aerooments-To",Service Ag.rcesnew 3-2010.doc 10
for property released after normal business hours. The fees charged shall
be consistent with the after hours vehicle release provisions.
b. "Personal property" are items which are not affixed to the vehicle.
1. Personal property includes: papers, transportable cellular
telephones, pull-out radios, portable radios and/or pot-table stereo
equipment, clothes, luggage,and tools.
3Cargo shall be released upon demand of the carrier or pursuant to a court
order.
C, The primary storage facility shall normally be at the same location as the business
address. If not at the same location, there shall be no charge for any additional distance
traveled to and fl-orn a secondary location. The vehicle and/or personal property shall be
released at the primary storage facility or place of business (when the primary storage
facility and the place of business are not at the same location) upon request of the owner
or a person having a legal entitlement to the vehicle and/or property.
I Prior to the utilization of new storage facilities that were not listed on the
application for rotation tow listing, the operator shall obtain the Field Services
Division Commander's approval and furnishthe address.
1 Secondary storage facilities shall be located within the City of Redlands,
reasonably close to the main business office.
D. Tow operators shall maintain sufficient storage spaces.
E An operator's place of business shall have a sign that clearly identifies it to the
public as a towing service. The sign shall have letters that are clearly visible to the public
from the street,- The sign shall be visible at night.
F. For the purpose of this Agreement, "non-nal business hours" shall be 8:00 a.m. to
6:00 p.m., Monday through Friday, except for the following state recognized holidays:
l: New Years Day, Martin Luther King Day, Lincoln Day, Presidents' Day,
Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day,
Thailksgivitil, Day, day after Thanksgiving Day, and Christmas Day.
Business hours shall be posted`in plain view to the public.
3. Employees shall be properly trained to conduct, business transactions
related to towing, storage and release of vehicles/property.
G. The release of vehicles shall be conducted in accordance with RPD procedures.
Fea J.inn'Agroewn I,,,Jou Service Agreem-ml�-2010.doc I I
IX. INSURANCE
A. The operator shall maintain the following minimum levels of insurance from all
insurance carrier admitted in California or admitted in the state in which the operator's
business is located and is authorized to do business in California:
1. Commercial Business Automobile Liability (as required by Section
16500.5 of the California Vehicle Code) - Bodily injury and property damage
with a combined single limit of not less than S500,000 for Class A tow trucks,
The combined limits for Classes B, C, and D shall not be less than $1,000,000.
These minimum standards are to include non-owned and hired auto coverage,
1 Uninsured Motorist - Legal minimum, combined single limit.
3, On-Hook Coverage - Insuring the vehicle in tow with limits based on the
size of the tow truck.
a. Class A tow truck S25,000
b. Class B tow truck $50,000
C. Class C tow truck $100,000
d. Class D tow truck $100,000
4. Garage Liability - Includes premises and operations. Coverage for bodily
injury and property darnage with a, combined single limit of not less than
$500,000.
5, Garage Keepers Liability - Shall be the same minitnurn as on-hook
coverage for vehicles in the care, custody, and control of the operator in the
storage yard,
6, Workers' Compensation Insurance - Legal mininium requirement.
B. Proof of insurance shall be in the form of a certificate of insurance. Policy
expiration or cancellation shall result in the immediate termination of this Ag-Teenient.
The operator's insurance policy shall provide for the immediate notification to the RPD in
the event that the insurance policy has expired or is canceled. Additionally, the operator
shall notify the RPD in advance of the expiration or cancellation of the operator's
insurance policy.
I djm A greenumts"Fow Sow ice Agreement 5-201U dot 12
K INSPECTIONS
A. The RPD shall provide for not less than one annual inspection of all tow trucks at
no charge to the operator. The RPD may conduct additional inspections without notice
during normal business hours. The operator shall not dispatch a tow truck (to a RPD call)
that has not been inspected and approved by the RPD. The RPD shall inspect a to truck
W ithin thirty days of a request from an operator.
1. Any operator who fails an inspection by RPD or the CHP is entitled to
only one reinspection. Failure to pass the reinspection shall be cause for the
disqualification of the tow truck from use on RPD rotation. The tow truck shall
be disqualified until the next enrollment period,
XI. BUSINESS RECORDS
A. The operator shall maintain records, at his/her place of business, of tow services
furnished,
1. Invoices shall, at a minimum include a description of vehicle's), nature of
service, start time, end time, location of call and itemized costs of towing and
storage. Release information shall include date and time of release and shall
include a copy of the RPD release authorization,
2. Records for each call shall indicate the tow truck driver's narne and truck
Lased.
B. The operator shall also maintain business records relating to personnel, insurance,
personnel taxes, payroll, applicable operating authorities, local operating authorities, lien
sale actions, FCC licensing, and non-RPD tows.
C. The RPD may inspect all operator records without notice during normal business
hours.
D, Operators shall pen-nit the RPD to make copies of business records at their place
of business, or to remove business records for the purpose of reproduction.
I� The RPD shall provide a receipt for any (original) records removed from
the place of business,
E. Records shall be maintained and available for inspection flor a period of two years
plus the current term of this Agreernent,
F. Failure of the operator to comply with the inspection requirements shall be cause
for suspension, if deemed appropriate by the RPD.
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NII, FINANCIAL INTEREST
A. No operator or applicant shall be directly involved in the towing related business
of any ether operator or applicant within the City of Redlands. 'Directly involved"" shall
mean anything in common between operators or applicants with regards to any of: the
following; l) business licenses; `) insurance; 3) tow truer or equipment ownership; and
4) employees.
& Steerage facilities owned by an operator, and shared with 'another operator, ;hall
only be approved if the owner/operator charges for the space exclusively on a flat
monthly rate rather than a v hiele-by-vehicle basis, or combination thereof:
1.. Facilities shared by operators shall be physically separated and secured
from each ether. The Police Commander may delete this requirement if deemed
appropriate.
C The sale or transfer of the controlling interest in a company shall immediately
terminate an Agreement. The new owner(s) may apply for a rotation tow listing at any
time during the remainder of the current Agreement terra; regardless of the enrollment
period.
D A terminatedor suspended operator and the tow business he/she owned at the
time of his/her suspension or termination shall not be eligible for a rotation listing; for the
duration of the suspension of termination.'
I. This provision applies to the operator working in any capacity within,any
tow business, or operating any tow business, and to the tow business, even if
operated under new ownership.
E Any violation of this section is cause for suspension if deemed appropriate by the
IPI .
XIII. ANNUAL /'MEETING.
A. The; Police Commander may conduct; at a ininimurn, one annual meeting to
discuss issues concerning the tow rotation. Attendance shall be mandatory at all
meetings for the operator or his/her designee wishing„ to remain on rotation. The RPD
shall give the operator 30 clays written notice of any such meetings
L',c.a"(iji t Agi-cetwilts'I rte= Service Agn iitcnt 3_201O.doe 14
XIV. DEMEANOR AND CONDUCT
A. While involved in RPD rotation tow operations or related business, the operator
and/or his/her- employce(s) shall refrain frog any act(s) of misconduct, to include, but not
be limited to, any of the following:
4:�
I. Rude or discourteous behavior.
1 Lack of service, selective<service or refusal to provide service which the
operator is/should be capable of perfori-rung.
3. Any act of sexual harassment or sexual impropriety.
4Unsafe driving practices.
5. Exhibiting any objective symptoms of alcohol and/or drug use.
6. Appearing at the scene of a RPD rotation tow call with the odor of an
alcoholic beverage ernitting from his/her breath.
1. The operator/tow truck driver shall submit to a preliminary alcohol
screening test upon demand of the RPD.
B. All RPD related tow service complaints received by the RPD against the operator
or his/her employce(s) will be accepted and investigated in a fair and impartial nianner.
As a result of the investigation, the RPD may initiate disciplinary action as deemed
appropriate. In any event, the operator will be notified of the results of any investigation.
C. Should the filing of criminal charges be a possibility, the RPD will conduct the
investigation to conclusion or assist the lead investigating agency and, if warranted,
request prosecution.
l Any violation of this section is cause for suspension, if deemed appropriate by the
R-PD,
XV. COMPLIANCE WITH LAW
A. The operator and his/her employees shall, at all times, comply with federal, state,
and local, laws and ordinances, which include. but are not limited to, those laws which are
applicable to the operator (refer to Attaclu-rent B for selected Vehicle Code and Civil
Code Sections).
L In the event of a minor traffic violation(s) by the tow truck driver(s) which
is!"are known by the RPD, the operator shall be advised of the violation(s) by the
RPD. The operator will be granted the opportunity to take necessary steps to
Savice Agreemait 3 '010,docc 15
ensure that his/her driver(s) drive(s) in compliance with law. Any subsequent
traffic violation(s) may be cause for disciplinary action against the operator and/or
the involved employce(s).
1 Any flagrant traffic violation(s) may be cause for immediate disciplinary
action against the operator and/'or the involved employee(s).
B. The provisions contained in Section 15, Compliance with Law, do not preclude
the RPD frorri taking appropriate enforcement or administrative action for any violations
of law,
C. Any conviction of the operator involving a stolen or embezzled vehicle, fraud
related to the towing business, stolen or embezzled property, a crime of violence, a drug
related offense, felony driving while under the influence of alcohol and/or a drug,
misdemeanor driving while under the influence of alcohol and/or a drug while in-volved
in a RPD rotation tow call, or moral turpitude shall be cause for denial of application or
termination of this Agreement,
D. Any conviction of an employee involving a stolen or embezzled vehicle, fraud
related to the towing business, stolen or embezzled property, a crime of violence, a drug
related offense, felony driving while= under the influence of alcohol and/or a drug,
misdemeanor driving while under the influence of alcohol andifor a drug while involved
in a RPD rotation tow call, or moral turpitude shall be cause for the removal of the
employee from the list of current RPD rotation tow truck drivers.
E. An operator, or employee, affested/charged for a violation involving any of the
above crimes may be suspended until the case is adjudicated.
XVL COMPLIANCE WITH AGREEMENT
A. The operator agrees, as a condition of inclusion on the rotation tow list, to comply
with the terms and conditions of this AgTeement. Furthermore, the operator agrees that
failure by the operator or his/her agents to comply with these terms and conditions shall
be cause for written reprimand, suspension, or termination from the RPD rotation tow
list(-s). Alleged viol D
lations of this Agreement will be investigated by the RP . The
operator will be notified of the RPD's findings within 30 days of the conclusion of the
investigation.
XVII, DISCIPLINARY ACTION
A. The Police Commander may take disciplinary action against operators for
violations of this agreement, The Police Commander shall retain discretion regarding the
length of any suspension imposed pursuant to the terms and conditions of this
Agre(,mient.
Seri ice Agreement 3)2010.d( 16
13. Records of violations shall be retained by the RPD for at least 36 months.
C. The following major violations shall be cause for immediate suspension,
I. A violation of the equipment requirements related to safety.
2. A violation of the GVWR and safe loading requirements of a tow truck
This includes exceeding the tow truck's GVWR, front axle weight rating,
rear axle weight rating, maximum tire weight ratings, or not maintaining
% of the tow truck's unladen weight on the front axle when
lifting/carrying a load.
1 A violation of overcharging.
4, A violation of the Redlands Police Department or CHP Biennial
Inspection of Terminals (BIT) Program requirements. Any unsatisfactory
rating shall be cause for immediate suspension.
5. Failure of the operator to satisfy a court order mandating,reimbursement to
the vehicle or property owner for the damage or loss which occurred while
the vehicle was in his/her custody.
6. Failure of the operator to comply with the inspection requirements of this
Agreement.
7. Failure of the operator to provide the monthly report, or to pay program or
release fees as required by this Agreement.
8. Failure of the operator to maintain the minimum insurance requirements
set forth in the Agreement.
D, The suspension for the above violations shall remain in effect until the period of
suspension imposed is completed, and any and all violation(s) have been corrected and it
is confirmed by the RPD that the operator is in full compliance with this Agreement.
E. Failure of the operator or employee to comply with Section 14, Demeanor and
Conduct, and/or Section 15, Compliance with Law, may be cause for suspension if
deemed appropriate by the Police Commander.
I Minor traffic violations may be considered as minor violations of this
Agreement.
2. A tow truck driver, not under the immediate observation of the operator,
while on-duty and driving a tow truck, who is arrested andsubsequently
convicted for misdemeanor driving under the influence of alcohol and/or drugs.,
will be subject to suspension trom participating as a tow truck driver under the
provisions of this Agreement. The length of suspension will be at the Police
Commander's discretion.
F. There shall be no approval of equipment that is not in compliance with the
equipment specifications contained in this Agreement at the tin-ie of reinstatement.
Sections of this Agreement which are commonly referred to as "grandfather clauses"
shall no longer apply to the operator who is suspended for one year or more.
So-vice Agrecmew,3-20 I Wdoc 17
G. Major Violations, Violations of the terms and conditions of this Agreement that
are subject to suspension for the first violation are categorized as major violations. Ally
subsequent or continuing major violations shall be cause for termination.
I. Termination shall be invoked if, in the RPD's judgment, continued
participation in the Rotation Tow Program by the affected tow operator may result
in a.hazard to public safety and/or welfare, or the operator has been convicted of a
crime listed in Section 15C.
2. In lieu of tern-imation, the RPI) may impose additional suspensions for
longer periods, if deemed appropriate,
H. Minor Violations, Except as specifically stated in this Agreement, minor
violations of the terms and conditions of this Agreement may be cause for disciplinary
action in the following manner.
I- I st violation in 12 months - letter of written reprimand.
1 2nd violation in 12 months - 30 day suspension.
3. 3rd violation in 12 months - 60 to 90 day suspension.
4, 4th violation in 12 months - termination of this Agreement,
a. In lieu of a termination, the RPD inay impose additional
suspensions for longer periods, if deemed appropriate.
1. Nothing herein shall be deemed to prohibit the RPD frorn immediately
suspending any operator whose conduct, or that of his/her employee(s), in file discretion
of the Police Commander, is deemedto be a danger to the motoring public or who has
engaged in conduct constituting a flagrant violation of an RPD Tow Service Agreement.
XVIII. DISCIPLINE PROCESS AND APPEALS
A. Operators in minor violation shall be notified in writing of the violation by the
Police Commander. The notice of violation shall be mailed to the operator at the address
supplied in the Operator Approval portion of this Agreement.
B, Operators in major violation or facing suspensi on/term i nation shall be notified in
writing of the violation by the Police Commander. The notice of violation shall be
delivered to the operator at the address supplied in the Operator Approval portion of this
Agreement, A confirmation notice of violation shall be mailed. to the operator at the
address supplied in the Operator Approval portion of this Agreement. Except where
public safety may be in jeopardy, immediate suspension shall not be in effect until a
Service gree em 3-1010 doe 18
notice of violation is delivered to the operator. Service is deemed complete when a notice
of violation is delivered to the operator or employee of the operator.
C. In the event the RPD serves the operator with a written reprimand or suspension,
the operator may request a hearing within seven calendar days by submitting a request in
writing to the Police Commander. If a hearing is requested, it shall be field as soon as
practicable, The hearing shall be conducted by the Police Commander or his/her
designee and the operator shall be entitled to present all relevant facts and circumstances
in support of his/her position. The operator shall be further entitled to present testimony
of at least one representative of a tow truck association or other qualified person. The
operator shall be notified in writing of the decision of the Police Comn-lander, within tell
business days of the date of the hearing.
D. Following a hearing, if the operator is dissatisfied with the Police Commander's
decision, the operator may request an appeal by submitting a request in writing to the
RPD Division commander within seven calendar days. If an appeal is requested, it shall
be hold as soon as practicable, The appeal shall be conducted by the Chief of Police or
his/her designee, The operator shall be notified in writing of the decision of the Chief of
Police within ten business days of the date of the appeal. The Chief of Police's decisioll
shall be subject to no further administrative appeal.
E: A suspension shall not take effect until the hearing and appeal process has been
exhausted, with the exception of operators whose conduct is deemed to be a danger to the
motoring public or whose conduct grossly violates the terms and conditions of this
Agreement. If anoperator fails to request a hearing or appeal within the specified time or
fails to appear at a scheduled hearing or appeal, the action taken by the RPD Police
Commander or Chief of Police shall be final and the suspension shall take effect upon
written notification to the operator by the Police Comniander.
XIX, MIDTERM REVIEW OF THE TERMS AND CONDITIONS
A. The purpose of this section is to provide a process for a midterin, review of the
terms and conditions of this Agreement in the event that there is a legitimate and
substantial change in conditions or law affecting the maJority of the operators within the
City or the RPD. Examples of conditions may include, but not be lin-,lited to:
I Substantial increase or decrease in business expenses.
I Advances in technology in the industry related to safety issues,
3, Changes in law requiring the RPD or the operators to perform specific
functions or operations in order to cornply.
Service A,rcemeot 3-2010.doc 19
4. Changes in the terms and conditions of this Agreement brought about as a
result of recorm-nendations from the Police Commander and approved by the
Chief of Police or his/her designee.
5. Proposed changes to the terms and conditions agreed upon by the Police
Commander and the operators at the time that the Agreement was signed (eg.,
response times).
B. A midterm review of the terms and conditions of this Agreement may only be
granted by the Chief of Police.
1, A request for a midterm review of the terms and conditions of this
Agreement shall be communicated to the Police Commander in writing, from a
representative(s) of the towing industry, not merely at the request of a single
operator. The Police Commander may also request a midterm review if he/she
feels it is in the best interests of the motoring public, the tow industry, and/or the
Department. The Police Commander will route all legitimate requests for
midterm review with all pertinent information, through channels, to the Office of
the Chief of Police.
2. Conditions indicating a need for midterm review must be substantial and
must affect the entire towing industry or the RPD.
a. For purposes of this Agreement, the midtcn-n review process is not
intended to provide relief for a single operator who wishes to increase
their rates, or change any other term or condition of this Agreement, to
compensate for financial problems brought about as a result of business
decisions or conditions which affect a small percentage of the industry.
3 A request for review will not be processed if there are 60 days or less
remaining in the term of this Agreement.
C. A midterm review, when granted by the Chief of Police or his/her designee, will
not automatically authorize a change in the terms and conditions of this Agreement. If a
iriidtenri review is announced by the Chief of Police, or his/her designee, it is the
responsibility of the Police Commander to conduct a review of the conditions which
initially caused the request to be cornrnunicated and to determine if the change is
justified.
1. The Police Commander, after completing the review of all pertinent
issues, may authorize the operators to submit their proposed changes or hef'she
may notify the operators of the changes to be implemented and direct them to
comply with those changes, If., after evaluating all pertinent inforTnation, the
Police Commander authorizes or directs a change in the terms and conditions of
the Agreement, or if hel/she decides that a changge is not justified, he/she shall
Sery ice Agro c meat 3-201().doe 20
notify the towing industry representative within .14 calendar days of the date of
the Chief of Police's announcement authorizing the midterm review,
a. Operators shall resubmit their proposed changes in writing to the
Police Comniander within seven calendar days of the date that the Police
Commander announces his/her decision. Failure to resubmit a. written
proposal within the specified time may result in the operator forfeiting
his/her ability to propose more equitable conditions or rates, or may be
cause for disciplinary action or ten-nination of the Agreement,
i. If the proposed change affects tow rates only, operators
shall resubmit their proposed rates on a new application (CHP
34A). The new application shall contain only the information
pertinent to the rate proposals. When received by the Police
Department, the new application willbe attached to the original
application for the current term,
ii. The Police Commander shall determine the reasonableness
of the rate, based upon the average of the proposed rates submitted.
An additional page with the new rate(s) shall be signed and
attached to the original.
2. In the event that the towing industry representative(s) is/are dissatisfied
with the Police Commander's decision, the towing industry, through its
representative(s), may request an appeal by submitting a request in writing to the
Chief of Police within seven calendar days. If an appeal is requested, it shall be
conducted by the Chief of Police, or his/her designee, as soon as practicable. The
number of representatives at the appeal shall be limited to a rriaxii-nurn of two. A
designated representative shall be notified in writing of the decision of the Chief
of Police within seven calendar days of the date of the hearing.
3. In the event that the Police Commander's decision is to direct the operators
to resubmit rates which are more reasonable than the current rates, the new rate
application process shall not be initiated until the hearing and appeal process is
exhausted. If the towing industry, or its representative(s), fail(s) to request a
hearing or appeal within the, specified time, or fail(s) to appear at a scheduled
hearing or appeal., the decision of the Police Commander shall be final, and the
new rate application process shall begin.
4. In the event that the Police Commander's decision is to direct the operators
to comply with a change to any other term or condition of this Agreement, e.g..,
change in response times, the new terms and conditions shall not be initiated until
the hearing and appeal process is exhausted. If the towing industry, or its
representative(s), fails) to request a hearing or appeal within the specified time,
or tail(s) to appear at a scheduled hearing or appeal, the decision of the Police
Commander shall be final, and the new rate application process shall begin.
l.',ca',,OjiytAgreciiieiiis.'Ft)w Ser is Agrcmient 3-2010 doe 21,
XX ADVERTISING
A, The operator shall not display any sign or engage in any advertisement indicating
an official or unofficial connection with the RPD or the Department of Motor Vehicles,
I. Examples include, "Official RPD Tow," "Approved by RPD," "RPD
Rotation Tow," and "Police Tow".
I This will not preclude the Police Commander from implementing a system
to mark and identify a particular tow truck as having passed the RPD inspection.
B. Any violation of this section is cause for suspension, At a minimum, the
suspension shall be for the duration of the advertisement,
XXI. STORAGE
The operator shall maintain available space of adequate area to store and protect disabled
vehicles. Such storage space will meet the following standards.
l:. Storage lots shall be >a mirvirimin area of 60,000 square feet and shall
accommodate a minimum of 200 vehicles, Such lots shall be properly fenced in
accordance with the zoning and building requirements of the City and be screened from
all public rights-of-way, and be at least six feet in height. Lots must be equipped as to
provide adequate lighting during the hours of darkness, and further will be provided with
facilities for locking or otherwise securing the same. Lots should be so located as to be
'under constant surveillance of the operator and located in an area subject to police patrol,
2. Vehicles requiring special handling for investigation, i.e., fingerprinting,
photographing, searching, etc., must be under roof, in a building capable of being
secured.. Such vehicles will not be moved or touched after storage therein without the
consent of the Redlands Police Department Investigating Officer.
3. When it is necessary to remove vehicles other than those in subsection 2 of this
section to other storage facilities to make space available for current impounds, the Police
Department shall be notified in writing within twenty-four hours of the new location of
such vehicles. The new location will meet the requirements established in this chapter.
XXII. RECORD OF IMPOUNDMENT AND STORAGE
The tow, service and storage garage grantee shall keep records of all vehicles ordered
impounded and stored by the Redlands Police Department, at his place of business. Such records
So'vice Agreemoit 3-2010 doc
shall be available to members of the Redlands Police Department and to any other person
specifically authorized in writing by the Redlands City Manager,
A: Records shall include, but not be limited to:
1. CHP Form 180 Report of Impounded Vehicles,
2. CHP Form 126 Report of Notification of Impound,
3. City Police Department vehicle release order-,
4. Copies of registered letters to vehicle owners;
5. Inventory lists of personal property in impounded and stored vehicles;
6. Charge sheets listing tow charges and storage fees against each individual
vehicle, and when possible will contain the owner's release (signature).
B The Records listed in subsection A of this section will be maintained in jacket
files by date of impound or storage and readily available for the police officer in
charge of the investigation, or responsible members of the California Highway
Patrol or by any person specifically authorized in writing by the City Manager.
XXIII. WRITTEN PERMISSION REQUIRED TO DO SERVICE OR WORK
The tow service and storage garage operator shall not perforin any service or work upon
any police impound in his possession without first obtaining`written permission from the vehicle
owner or his agent. No work or contract will be entered into between the tow service and storage
garage operator and the vehicle owner or his agent until the vehicle has been released in writing
by the Redlands Police Department.
XXIV, WEEKLY REPORT OF VEHICLES IN STORAGE
The tow service and storage garage operator shall render a report each week to the
Redlands Police Department listing the vehicles remaining in storage, Report shall specify the
period of time of storage of the vehicle without being claimed by the owner.
V. PROGRAM FEES
A. The operator shall pay the following fees to the City in connection with the
operator's participation in the rotational tow program:
I, For all Impounded and Stored Vehicles S75 program fee
B. The tow operator in not responsible for paying a program fee to the Police
Department for vehicles towed for evidence purposes, vehicles stored under CVC 22651
(e), Recovered Stolen Vehicle or CVC 22651 (g), Incapacitated Driver.
1:ca c jtn',AvrecnjenlsJow Service Ag t 3-2010 doe 23
geemen
C. The tow service and storage garage operator shall render a report each n-ionth to
the Redlands Police Department listing the vehicles towed. The report shall be on a form
specified by the Redlands Police Department and will accompany the required program
fees for that month. The report shall cover the previous calendar month and shall be
provided within 15 working days.
XXV1. CANCELLATION
This Agreement may be canceled by either party, by giving ten (10) days prior written
notice to the other party.
XXVII. ATTORNEY'S FEES
In the event any action is coininended to enforce or interpret the terms, conditions or
provision of this Agreement the prevailing party shall, in addition to any costs and other relief,
be entitled to the recovery of its reasonable attorneys' fees, including fees for the use of in-house
counsel by a party.
[:'ca dJiWAgreemLw_,;Tox Service Agreemem 3-2010.doc 24
1. OPERATOR APPROVAL
I certify that I have read and understand this Tow Service Agreement and agree to abide
by all provisions. I further agree to indemnify, defend and save harmless the City of Redlands
and its elected officials, officers, agents and employees from any and all claims and losses
accruing or resulting to the operator in connection with the performance of this Agreement, and
from any and all claims and losses accruing or resulting to any person, firm, or corporation who
may be injured or damaged by the operator in the performance of this Agreement. The operator,
and the agents and employees of the operator, in the performance of this Agreement, shall act in
an independent capacity and not as officers or employees or agents of the State of California.
OPERATOR APPROVAL
Signature Typed J Printed Name
Company Title Date
6)
Business Address Phone Number
A-
This Tow Service Agreement will be valid for a period of 36 months (3 years)
begirming April 20, 20 10, ending April 20, 2013.
2010
&TJam4es R� . Bueerrnann Date Pat Gilbreath Date
Chief of Police Mayor
ATTEST:
City Clerk
A'rTAC1JME T '*A'
DEFINITIONS
APPEAL
The final level of review for written repritnarids, suspensions, terminations, or review of
the Police Commanders decision ;regarding; the midterm review process. An informal review
conducted by the Police Commander, or leis/her designee, at which an operator may present
evidence or witnesses to show that an action taken by the Police Commander was improper,or to
mitigate the action taken,
BSE SERVICES
Any service or tow which is performed when the vehicle operator or agent is present and
the vehicle is not stored at the direction of an officer.
CHIEF OF POLICE
The Chief of Police of the Redlands Polite Cie arti-rleapt.
CHP
The Department of the California Highway Patrol.
ENROLLMENT PERIOD
The Period of time when a tow company may submit an application for inclusion on the
rotation tow list. The enrollment period will be open for at least 0 days and the dates will Inc
determined by the police Commander.
DURATION OF THE TOW SERVICE. ,GREENMENT (TSA)
The diaration of this TSA shall be set by the. Police Commander for no less than one year
and no longer than three years,
INCIDENT COMMANDER
The uniformed RPD melriber present at the incident who has scene management
responsibilities.
LOAD SALVAGE OPERATIONS
Any operation involving the recovery of a load which has been spilled, or the off-loading
and reloading of a load from an overturned vehicle performed in order to upright the vehicle.
This will be limited to operations involvin9 Class B, and C tow trucks,
NOTICE
All notices relating to this Agreement shall be in writing and delivered to the other party in
person, via FAX, or by US mail.
OFFICE OF THE CHIEF OF POLICE
Chief of Police or Police Commander.
OPERATOR
A tow service which has been issued a Letter of Authorization, has signed the Tow Service
Agreement, and is approved to receive RPD referred calls, The term "operator" refers to the
company, its owner(s), and its manager(s) who have authority to enter into an Agreement with
the RPD for towing services and to conduct business in accordance with the terms of this
Agreement, and its employees.
PARTY OF INTEREST
Refers to the registered owner of the vehicle, or his/her agent. An agent is a party who
may lawfully act on behalf of the registered or legal owner of the vehicle.
POLICE COMMANDER
The Police Commander in charge of the Redlands Police Department Field Services
Division.
PORTAL TO PORTAL
Service shall start at the time of departure from the place of business or point of dispatch,
whichever is closer to the location of the call, and shall end at the estimated time of return to the
place of business or the completion of the call., if another call is pending, whichever is shorter,
4jin'AgreememsJow Service Agrcement 3-20 1 O,doc ,-2
Return to place of business includes a reasonable and verifiable amount of time required to place
the tow truck back into service when unusual circumstances require additional time that are not
part of normal operating procedures. (Examples- 1) 4 X 4 recovery in the mud: reasonable to
charge for cleaning mud frorn truck and equipment, 2) burned car on car carrier: reasonable to
charge for cleaning burn debris from carrier bed, 3) car towed from side of road on misty night
and leaves mud track on bed of carrier.- not reasonable to charge for cleaning of carrier bed.)
For the purpose of this Agnecment, "Portal to Portal" shall also mean "Portal to End of Service."
POSSESSION
Pursuant to Section 3068 of the Civil Code, possession is deen-led to arise when the vehicle
is removed and is in transit.
PUBLIC SAFETY RESPONSE
A response which results in a storage of a vehicle at the direction of an officer. This does
not include a storage at the request of the vehicle operator, registered owner, or agent.
REPRESENTATIVE
A person or group of persons appointed by the operators within the City of Redlands,
designated to represent their interests to the Police Commander.
RESPONSE TIME
The period of time from an operator's notification by a RPD Communications Center of a
call to the arrival of the tow truck at the location requested.
RPD
Redlands Police Department
RETAIL RATE
The usual customary retail rate charged by an operator to individual retail customers. This
is the competitive rate a company has posted in the office and quotes over the phone.
1:ca ctirn'AgrecownisTow Sen,ice Ag,rceawnt 3-2010 doc A-3
SUSPENSION
Removal of an operator from the RPD rotation tow list for a specified period of time.
Suspensions may be for periods longer than the current term of the Agreement.
TERMINATION
Permanent rei-noval of a tow operator from the RPD rotation tow list for the remainder of the
term of the Tow Service Agreement and disqualification from any further participation in the
Department's Rotation Tow Program,
TOW TRUCK
A tow truck as defined in Section 615 of the California Vehicle Code, Also includes slide
back carriers and wheel lift vehicles.
TOW SERVICE AGREEMENT
A document which sets forth the ternis and conditions of an Agreement between the
operator and the Police Commander representing the RPD.
VEHICLE RECOVERY OPERATION
An operation involving the process of uprighting an overturned vehicle or returning a
vehicle to a normal position on the roadway which requires the use of auxiliary equipment due to
the size or location of the vehicle. This will normally be limited to operations requiring a Class
13 or C tow truck(s),
WAIVER OF REQUIREMENTS
Provides for temporary relief from selected terms and conditions of the Tow Service
Agreement.
WRITTEN REPRIMAND
A written notice to an operator which specifies any violation s) of the Tow Service
AL-Teeinent, orders corrective action, and warns of further action(s) to be taken if corrective
action is not taken.
l�'ca.djiii'Ag,i-eciients',I't)w Servicc Agromient 3-2010.doe A-4