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Home My WebLink AboutContracts & Agreements_89-2007_CCv0001.pdf m TECHNICAL SERVICE SUPPORT AGREEMENT Medtroldcs w Contract Number: COPY H,r.SC O N :R x End User 9 00215706 CITY(3F R.EDLANDS Bill3"0# 002157L16 1270 W PARKAVENUECITY OF REDLANI?S l�EDLANDS,CA 92373 3270 W PARK AVENUE R.EDLANDS,CA 92373 This Technical.Service Support Agreement begins on 7/1/2007 and expires on 6,30/2008. The designated.Covered.Equipment and/or Software is listed on Schedule A. This Technical Service Agreement is subject to the"Perms and Conditions on the reverse side of this document and any Schedule 13, if attached. if any Data Management Support and Upgrade Service is included on Schedule A then this Technical service Support Agreement is also subject to Medtronic's Lata Manager ent Support and Upgrade Service Terms and Conditions,rev 7/99-1. Price of coverage specified on schedule A is $8,780,00 per term,payable in Quarterly installments. Special Terms 10%DISCO UNTN ACCESSORIES 5%DISCLL ELECTRODES 170 DISN L.P12 UPGRADES Accepted: MEDTRONIC Emergency e}.Response Systems Inc. Customer: City t Hedlands Piro Department Ey` ATTE, E �! r Title: rvxP yrt Si % %rub: nt: Jon Harrison Lo r' oyzer Date; �` ✓ '� Title. mayor City Clerk Date: June 5 2007 Purchase Order Number: Territory Rep: WENN71 Huber. David Customer Contact: Phone., 800-442-1142 x'2503 Jklitch McKee v t LAS: 800,.772 ; 0 Prone: (909)798-7600 FAX, (909)798-7602 Deference Number: N71m1497 Renewal Printed. 5/10/2007 Pane 1 of 6 r , e Iv1EDTRONIC PHYSIO-CONTROL CORP SERVICE ORDER TERNIS ANIS CONDITIONS T RRf3AS „ acceptance of Custorner's Service Order is expressly conditioned or Custu mgr`s assent to the terms set forth h this d document A Medtronic P°tysic Control ;"F-Physio") }Ci-stoner only on these terms,and Customer's acceptance e any portion o§the goods and ser- and its attachments, Physic agrees to furnish rrish the services orders l f; Physic sie c e#etc r er. These terms may not be ravisod vices covered by this document shall confirm their acc ptari e b order ty r�other sdocuments c submitted to Phy is by C pert between the gas rna not they shall gcv- ern any conflicting or ambiguous terms on�u in any manner v�ithout the prior written consent of at,officer of Physic. Ftl r' 45rR'1C I ex enses. Por offslta Iship-in)services,units will be returned to Customer by Physic freight If Repair"services are des€gusted,subject to the ExcSuslgns€deng:fied below,the+{shall sncludv,for the des€goofed Covered Equipment,all repair parts and materials required,all required Physic service technician labor,and all related trave p prepaid. tion of proper INSPECTION 'PRViCES Ilcable product specifications,performance If"Inspection"services are designated,subumenject ot mechanical)op�tiothe Exclusions ns and output emeasuremennt are chonsisttent witht�h Gc Jne designated r abaed gr a d all related travel expenses. instrument calibration,verification that Ins of an electrical safety check in accordance with Nat Fire and Protection Guidelines,all required Physio For offsite(ship-in)services,units will be returned to Customer by Physio freight prepaid. DOCUMENTATION Following each Repair and/or Inspection,Physic will provide Customer with a written report of actions taken or recommended and identification of any materials replaced or recommended for replacement. LOANERS e removed nit n f for pa Custom eC assures t be be respans#€�li[ty for the Leaner and shall return the Loaner to 4f a Physio product is designated as a unit of Covered Equipment for Repair S�rrces and v Beds to be removed fro>r`service to complete r�p�lrs,an appropriate ed, Loaner unit will be provided,if savailable,received, until Physio in the earns ucnditicr,as received,at Customer's expense,upon the earlier of the return of the removed unit or Physic's request. EXCLUSIONS v) God'. ten_ +o return an t ca �ant to normal operating equipment at the time E lto this ie by This Service Order dries not include: supply u€`repair of accessories ssc�ries cr ciisprrsat:ies{e r�,p otic.t cables,recorder paper,eta repair of damage caused by misuse, abuse,abnormal operating condiitioM operator errors,and/or arts of acct,r pairs Physic under this Service Order;case changes:repair or replacement of items not originally distnbuted or installed by Physio;and excius#or s on Schedule Service Order,if any,which apply to Covered Equipment. SCI-IEDULES FRVIQES at scheduled tunes, if Covered Equipment is not available as schedule Order(due to fibs nature of Designated Repair and lrrspeetio€`Es Sery,�es',hlili be performed at the designated service frequency and during designated service haters. Customer is to create Covered Equipment is available for Repa€r and/or Inspectiar Equipment,request being auside a czesigr ated service t"rec}uerc§or standard l prcesofor related parts addtior#al services tic be performed car if Physio is requested to perforr Repast or lrtspectior,ser #des=+ot designated in this ehaute,or se,vices selected,€nstrurrne is involved rot bei o Covered Exclusions)-,Customer shall reirr;burse Physic at PhysVs standard labor rates less tO Io(including d#ng overt/ e,if appropria e,>G and materials Tess 15%,plus actual travel costs incurred, -PAYMENT ty(3 ) shall f,y or reimburse Physio for any taxes assessed Physio, If the number The cost of services performed by Physio shall b�cost of �e des Perfcarr#nod,Customer��}days cf Customer`s receipt of Pn�s,c�'s Invoice(or such other terms as Physio confirms to Custorner to wr#ttir rg in addition to or configuration o f Covered)Equipment is altered during the Term of this Sem=We Omer,t6 e grace of Services shall be aril steel accordingly, scary. warrants materialrrning such Services against defects in workman- Physic shv t s Services performed under this Sem ce rprovidedarts reed shall be r ervic he affected arciorreplace- ed, p{a e- ed, Cstmso ship ninety(go)days from the date a Service was performed or a part was prov€wprovided Customer Physic allegedly defective condition within=en ct€veItnot anymer harg went of any oar',deterrrfined to be defeeo including,without s€mtation NOWARRANTY OF ER- r;fl}calendar days of its discovery by Custoeer. physis makes no other warranties,express cr rp 6HANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE,AND IN NO BIENT SCALL PHYSIO BE l-1ARL1 FOR INCIDENTAL, CONSEQUENTIAL,SPECIAL,CIS OTHER DAMAGES, Yf f�INA7 CSP riot written natiae to the giber,except that Physic may terminate this Service Order ated Either party may terminate this Service Order at any time upon sixty services days p immediately open Customers failure to make ti oat payments for price which corresponds rendered portion of the Order. In the event of termination and the scope of Services provided prior to the r shall e effective date to reimburse Physio for that portion of the deslg p of termination. DEt.AY labor disputes,eoor shortages,,the requirements of any governmental authority,war,civil unrest,delays in msnufaature, Physio will not be liable for any ices or damage of any kind due to tats failure to perform or delays in Its performance resulting from any cause beyond its reasonable aon- trol,'Including,but not limited to,acts of Gad, Pits bts'sn€n any required license of permit,and Physio's inability to obtain d goods from of suchao`elayrces. Any such delay shall not be considered a breach a g of Physio s obligations and the performance dates shall be extended RIISC Li '1ECaS a} Gusto mer agrees to not er plc?or offer employment er t fo anyone perfgrmirg Services or Physic's behalf during the Term of>�s Service Order or for orae i, year frsl'=,owing is expirat on without Physios poor v often son�ent. j..;£ ,rt.. C�jr�"'., i`. rr! y ; 1r t te otherparty. lir aztine of other Patti.may YSGSt l�C-'e� S#-`�h�7a.�dl"11 CJC`,r t)c'tc,ic"t''dJ�is�t'r�,State-ofWashington, Ali costa and bl T?a.3 S' _u� C s-a lights and obligations of Physsn and€ astorne under t €�Ser.itia tt lists a€ governed 03 expenses i dry d l y Pfsio=eiatd t solo, ert of s rights under this document,including rasonabie attorney's fees,shall be reimbursed pursed by 5 custornien Rev firs -; r 2021 MEDTRONIC EMERGENCY RESPONSE SYSTEMS, INC. TECHNICAL SERVICE SUPPORT AGREEMENT SCHEDULE A Contract Number: Servicing Rep: Huber, David., WENN71 District: WEST Phone: 800-442-1142 x2503 FAX: 800-772-3340 Equipment Location: CITY OF REDLANDS,00215706 1270 W PARK AVENUE REDLANDS,CA 92373 Scope Of Service AED I On Site Inspection per Year with I Lithium Battery ModelPart Number Ref, Effective Expiration Total ------�jedal Number Line Date Datections_ ---Ln e LTF'EPAK7 500 3011790-001344 33089265 11 711/2007 0/30/2008 1 LIFF'PAK,k,500 3011790-001344 33089260 14 7/1/2007 6130/2008 LIFEPAKA,500 3011790-001344 33089261 15 7/1/2o07 6/30/2008 Scope Of Service On Site Inspection Only-22 Inspections per Year:M-F/8-5 Model Part Number Serial Number Line Ref. Effective, Expiration Total Date _Ins pections LIFEPAK(A) 10 804200-14 003052 1 7/162007 6/30/2008 2 I,IFEPAK,-.R,,=10 804200-28 018379 2 7/1,120076/30,12008 LIFE-PAKR,10 804200-28 032503 3 7/1/2007 6/30i2008 Scope Of Service On Site Repair and I On Site Inspection per Year:M-F/8-5 Ref, Effective Expiration Total Model Part Number Serial Number Line Date Date In spections 1-IFf"PAK,' 12 VI-PI2-02-000055 111889126 7/1/2007 6/30/2008 1 L-JFFPAKk,,12 VLP12-02-000508 11990925 7 711/2007 6'36)X2008 1 I-IFEP1KR 12 VI-1`12-02-001460 12771776 9 7/1,12007 6,%3(}/2008 I LIFEPAK4( 12 V1.,1112-02-002985 31658281 12 711"1/2007 6/30/2008 1 LIFEPAKIR',,12 VLP12-02-00598; 33520129 17 7/1/2007 6/30/20()8 1 Scope Of Service On Site Repair Only: M-F/8-5 Model Part NumberSerial Nu ber Ref. Effective Expiration Total Line Date Date Inspections BATTERY SUPPORT SYSTEM 2 VBSS2-02-000009 33535253 18 7/1/2007 6/30/2008 0 BATI'ERY SUPPORTSYS'J'EM 2 VBSS2-02-0000(i9 32462698 13 7/1/20076/30L)008 BATITRY SUPPORT SYSTEM 2 VBSS2-02-(300009 9246868 16 711,2007 6/30/2008 0 BATTERY SUPPORT SYS'T'EM 2 VBSS2-02-000009 11145690 4 7,11/2007 6/30,12008 0 BATTERY SUPPORT SYSTEM 2 VBSS2-02-000o09 11145691 5 7111/200- 6/30,2008 0 Reference Number: N71-1497 Renewal Printed: 5/10,42007 Page 2 of 6 Scope Of Service Renewal POS On Site Repair I On Site Inspection per Year Model Ref. Effective Expiration Total Part Bomber Serial dumber Tine Date Date Ins actions LII~F`PAK�`12 It T P22{1?-i)Ct1553 12,'91 10 7/1/2007 6/30/2008 I I-IFI P AKt3)12 UVLP12_02_001456 127207}1; /2 , 8 7,1. 0(77 6/30/2008 1 i **Denotes an inventory line that has changed since the last contract revision or addendum. Reference Number: N71-1497 Renewal Printed: 5i 10,,,2007 Page 3 of 6 MEDTRONIC EMERGENCY RESPONSE SYSTEMS,INC. TECHNICAL SERVICE SUPPORT AGREEMENT SCHEDULE INSPECTION ONLY SERVICES I If`the customer requests that repairs be made as,determined necessary by the Medtronic Service Representative after completion of the inspection.such repairs will be made at Medtronic's then current labor rate less 10%. Parts required for such repairs will be made available at 15%less than the then current list price for such parts, -Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the service manual and to replace batteries that do not pass the conditions outlined under"Discarding/Recycling Batteries," Batteries failing to meet battery performance tests should be removed from service and properly discarded(recycled). . If customer provides evidence that a Medtronic Battery Pak fails to meet the performance tests noted above and/or the Battery Pak age exceeds 2 years,Medtronic shall replace said Medtronic Battery Pak(like for like)i.e. FAST'PAK for FASTPAK.FASTPAK2 for FASTPAK2,L-,IFEPAK SLA for LIFEPAK SL.A.or L,IFEPAK NiCd for LIF EPAK NiCd, up to the maximum amount of Medtronic Battery Paks as is specified on Schedule A.every two years(including prior Support Plan periods). To assist in proper recycling and removal of low capacity batteries.,replaced Battery Pak-s become the property of Medtronic and must be returned at the time of exchange. I Only batteries manufactured by Medtronic are covered under this Service Agreement. Any batteries manufactured by other sources are expressly excluded from coverage under this Service Agreement. Medtronic cannot guarantee the operation.saletv,and/or performance of our product when operating with a non-Medtronic battery. Repairs and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when operating with a Medtronic battery. Any repairs,as determined by aMedtronic Service Representative,resulting from the use of a non-Medtronic battery,will be billed at our standard list prices for parts and labor.including- actual travel charges incurred, inspections are performed Monday thru Friday gam to 5pm,(excluding holidays) Reference Number: N71-1497 Renewal Printed: 5/10/2007 Page 4 of 6 MEDTRONIC EMERGENCY RESPONSE SYSTEMS, INC. TECHNICAL SERVICE SUPPORT AGREEMENT SCHEDULE LIFITAK, 12 DEFIBRILLATORI'MONITOR AC Power Adapter included when listed on equipment inventory(Schedule A). DC Power Adapter included when listed on equipment inventory(Schedule A). Defibrillator paddle repairs are included(excludes internal,sterilizable and pediatric paddles). Communications and Patient cables are excluded. PCMCIA Modems are excluded. Therapy cables are excluded. Sp02 Sensors are excluded. Case Changes are excluded. Discount of 17%from the field installed list price for any current and/or future available IAFEPAK*12 upgrade is included when installed by Medtronic Technical.Services. Discounts may not be combined with any other special terms,discounts andi'or promotions. Medtronic Fa-,,tpakg,,,Fastpak 2,Lifepak SLA and I.Jfepak NiCd Battery, -Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the operating instruction manual and to replace batteries that do not pass the conditions outlined under"Discarding,, Recycling Batteries." Batteries failing to meet battery performance tests should be removed from service and property discarded(recycled), I If customer provides evidence that a Medtronic Battery Pak fails to meet the perton-nance tests noted above and/or the Battery Pak age exceeds 2 years,Medtronic shall replace said Medtronic Battery Pak(like for like)i,e.FASTPAK - for FASTPAK.FASTPAK2 for FASTPAK2.LIFEPAK SLA for LIFEPAK SLA,or LIFE PAK NiCd for LII ETAK NiCd. up to a maximum ot`4 Medtronic Battery Pak-s every two years including prior Support Plan periods)per IAFEPAKI 12 defibrillator/monitor(listed on Schedule A). To assist in proper recycling and removal of low capacity batteries, replaced Battery Paks become the property of Medtronic and must be returned at the time of exchange. OnIv batteries manufactured by Medtronic are covered under this Service Agreement, Any batteries manufactured by other sources are expressly excluded from coverage under this Service Agreement. Medtronic cannot guarantee the operation,safety and/or performance Of Our product when operating with a non-Medtronic battery. Repairs and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when operating with a Medtronic battery, Any repairs,as determined by a Medtronic Service Representative.,resulting from the use of a non-Medtronic batterv,,will be billed at our standard list prices for parts and labor,including actual travel charges incurred. Lifepaklk,12 Software I,!pdates . If combined Repair and Inspection services are designated on the"Technical Service Support Agreement inventory for Lite pak 12 units,at the customer's request,alklecitronic-Technical Services Representative will install Litepak 12 software updates at no additional charge provided it is installed at the time of a regularly scheduled inspection. In addition during the term of this agreement.where an assembly such as a printed circuit board must be replaced in order to install the new software,these assemblies may be purchased by the customer at a 50%,discount off the current list price of new assembly. Software.updates requested to be installed at a time other than the regularly scheduled inspection will be billed at$205 per unit per software update. The cost of the software update will be billed on a separate invoice. .If Repair-Only services are designated on the Service Order inventory for Lifepak 12 units,at the customer's request a Medtronic Technical Services Representative will install a Lifepak 12 software update at a discounted price of$205 per unit per software update. In addition during the term of this agreement,where an assembly such as a printed circuit board must be replaced in order to install the new software,these assemblies may be purchased by the customer at a 50%discount off the current list price of new assembly. The cost of the software update will be billed on a separate invoice. Discounts may not be combined with any other special terms,discounts and/or promotions. Reference Number: 1x71-1497 Renewal Printed: 5/10,,"2007 Page 5 of 6 MEDTRONIC EMERGENCY RESPONSE SYSTEMS, INC. TECHNICAL SERVICE SUPPORT AGREEMENT SCHEDULE B LFFEPAKA',500 AEE INSPECTION-ONLY wrn I BATFERY OPTION .This plan includes periodic inspections as described on Schedule A. If any repairs are requested by customer that are not otherwise covered by warranty then customer shall pay Medtronic at its then current labor rate less I o%. Parts required for such repairs will be at 15%less than the then current list price for the parts. -Customer retains the responsibility to pertbrm the battery maintenance and evaluation procedures outlined in the service manual and to replace batteries that do not pass the conditions outlined under"Discarding/Recycling Batteries." Batteries failing to meet battery performance tests should be removed from service and properly discarded(recycled). . If customer provides evidence that a Medtronic Battery Pak fails to meet the performance tests noted above and/or the Battery Pak, age exceeds 2 years in the case of sealed lead acid batteries and 3 years in the case of lithium ion batteries.Medtronic shall replace said Medtronic Battery Pak(like for like)i.e. Ld'ETAK 500 SLA for LIFEPAK 500 SLA or LIFEPAK 500 lithium ion for LIFEPAK 500 lithium ion,up to a maximum of 2 LIFEPAK 500 SLA Battery Paks every two Years or up to a maximum of I LIFEPAK 500 lithium ion Battery Pak every 3 years(including prior Support Plan periods)per I,IFEPAK,k';500 automatic advisory defibrillator(listed on Schedule A), To assist in proper recycling and removal of low capacity batteries.replaced Battery Paks become the property of Medtronic and must be returned at the time of exchange. Only batteries manufactured by Medtronic are covered under this Service Agreement. Any batteries manufactured by other sources are expressly excluded from coverage under this Service Agreement, Medtronic cannot guarantee the ' operation.safety and/or performance of our product when operating with a non-NIedtronic battery. Repairs and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when operating with a Nledtronic battery. Any repairs.as determined by a Medtronic Service Representative,resulting from the use of a non-,kiedtronic battery.will be billed at our standard list prices for parts and labor,including actual travel charges incurred, Inspections are performed Monday thru Friday Sam to Spm(excluding holidays). ReferenceNurnber, N71-1497 Renewal Printed: -51/10/2007 Page 6 of 6