HomeMy WebLinkAbout6248_CCv0001.pdf RESOLUTION NO. 6248
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF REDLANDS
ESTABLISHING A GRIEVANCE PROCEDURE FOR COMPLAINTS RELATING TO THE
AMERICANS WITH DISABILITIES ACT
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF REDLANDS AS
FOLLOWS:
Section 1. The City Council of the City of Redlands hereby adopts the following Grievance
procedure pursuant to the Americans with Disabilities Act:
"This Grievance Procedure is established to meet the requirements of the Americans with
Disabilities Act. It maybe used by any member of the public who wishes to file a complaint alleging
discrimination on the basis of his or her disability and the policies or the provision of services,
activities and programs of the City of Redlands.
The complaint should be in writing and contain information about the alleged discrimination
such as the name, address and phone number of the complainant, and the location, date and
description of the problem. Alternative means of filing complaints such as personal interviews or
a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant as soon as possible,but no later than
60 calendar days after the alleged violation, to:
Bill Hensley, ADA Coordinator
City of Redlands
P.O. Box 3005
35 Cajon Street, Suite 222
Redlands, CA 92373
(909) 798-7655
Within 15 calendar days after receipt of the complaint,the City's ADA Coordinator will meet
with the complainant to discuss the complaint and its possible resolution. Within 15 calendar days
after the meeting, the City will respond in writing, and,where appropriate,in a format accessible to
the complainant, such as large print, Braille, or audio tape. The response will explain the position
of the City and offer options for substantive resolution of the complaint.
If the response by the City's ADA Coordinator does not satisfactorily resolve the issue, the
complainant may appeal the decision of the ADA coordinator,within 15 calendar days after receipt
of the response, to the City Manager.
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Within 15 calendar days after receipt of the appeal, the City Manager will meet with the
complainant to discuss the complaint and its possible resolution. Within 15 calendar days after the
meeting the City Manager will respond in writing, and,where appropriate,in a format accessible to
the complainant, with a final resolution of the complaint.
All written complaints received by the City's ADA Coordinator,appeals to the City Manager
and responses from the ADA coordinator and City Manager will be kept by the City for at least three
years."
ADOPTED, SIGNED AND APPROVED this 3rd day of February, 2004.
Mayor f the City of Re 1 ds
ATTEST:
y
C y Clerk
I,Lorne Poyzer, City Clerk of the City of Redlands,hereby certify that the foregoing resolution was
duly adopted by the City Council at a regular meeting thereof held on the 3rd day of February,2004,
by the following vote:
AYES: Councilmembers Gil, Gilbreath, George, Harrison; Mayor Peppler
NOES: None
ABSTAINED: None
ABSENT: None
Cityberk, C' f edlands
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