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HomeMy WebLinkAboutContracts & Agreements_148-2022TOW SERVICE AGREEMENT 2022-2025 This Tow Service Agreement sets forth the rules and regulations that the tow operator (referred to herein as "operator" or "tow operator") shall comply with to receive a rotation tow listing with the Redlands Police Department (RPD). Participation in the RPD Rotation Tow Program is voluntary. Compliance with all of the terms and conditions of this Tow Service Agreement is mandatory for operator participating in the RPD Rotation Tow Program. The operator, by agreeing to participate in the program, is not acting as an agent for the RPD or the City of Redlands when performing services under this Agreement. For clarification purposes, definitions are contained in Attachment A to this Agreement. Attachment B contains a summarized listing of the California Vehicle Code (CVC) and Civil Code laws applicable to all tow companies in the State of California. Attachment C contains a listing of the tow truck equipment specifications and equipment use requirements applicable to all RPD rotation tow operators. Attachment D contains instructions for completing required application forms. I. RPD ROTATION TOW A. The RPD Deputy Chief shall determine the maximum response time, enrollment period, reasonable rates, minimum number of trucks and any applicable waiver of requirements. 1. Waiver of requirements shall be in effect no longer than six months following the application by, and acceptance of, the operator who meets all requirements of this Agreement. Upon expiration of the six-month period, if operator fails to meet the minimum requirements of this Agreement, this Agreement shall be terminated. 2. A waiver will be granted for requirements based upon law or safety considerations. 3. Maximum Response Time a. 0800-1800 20 minutes b. 1801-0759 25 minutes II. ROTATION LISTS A. The RPD maintains one rotation tow list for all classes of tow trucks to ensure an equitable distribution of calls. 1. Regardless of the class of tow truck utilized or responding to the call, charges shall not be more than for the class of vehicle towed or serviced, except when vehicle recovery operations require a larger class of tow truck. -1- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx,jn 2. A call to the operator shall constitute one turn on the list and the operator shall subsequently be moved to the bottom of the list. This includes when the operator fails to answer the phone, is unable to respond, is unable to perform the required service, refuses to respond or provide service, or is canceled due to excessive response time. If it is determined that the operator is not needed and is canceled by the RPD, up to and including arrival at the scene, there shall be no charges and the operator will be placed back at the top of the list. 3. If the operator is canceled by the vehicle's owner or agent prior to the operator taking possession of the vehicle, there shall be no charges for towing. The operator shall immediately contact the RPD and advise the RPD of the cancellation. The operator will then be placed back at the top of the list. 4. If service, other than towing and recovery, has begun and is canceled by the vehicle's owner or agent, the operator may charge a minimum of one-half of the regular hourly service charge for the time expended on the call. For purposes of cancellation, service begins when physical work on the vehicle has begun, not at the time of response. No lien shall arise for the service unless the operator has presented a written statement to the vehicle's owner or agent for the signed authorization of services to be performed. a. The operator shall not take possession of any vehicle to establish a lien for any nontowing services performed, or begun and subsequently canceled, when not entitled to such lien by law. Refer to Civil Code Section 3068.1 for when a lien begins. B. If two or more operators are called to the same incident, distribution of the vehicles shall be at the discretion of the RPD Incident Commander. C. The RPD Incident Commander may direct a RPD rotation tow operator to move vehicles to help clear a roadway or for lifesaving operations. Operator shall provide the assistance as directed. There shall be no charge for this assistance, and the assistance provided shall not change the operator's place in the rotation. D. The operator shall have a full service business office and storage facility located within the City of Redlands. However, at the discretion RPD Deputy Chief, the operator may have a full service business office and storage facility located no more than 3 miles outside of the City of Redlands city limits. E. Operator shall have a minimum of Five (5) years verifiable for -hire -towing experience, as an owner or principal, prior to the final filing date of an enrollment period in order to qualify for a RPD rotation tow listing. F. Ownership status will be investigated and determined by the RPD. -2- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn G. There shall be no more than four operators approved for the rotation tow listing. III. TOW TRUCK CLASSIFICATIONS A. The operator shall equip and maintain all tow truck(s) covered under this Agreement in accordance with the provisions set forth in the California Vehicle Code, Title 13 of the California Code of Regulations, the specifications contained in this Agreement, and consistent with industry standards and practices. 1. Notwithstanding CVC section 615, all tow trucks shall have recovery capabilities, wheel lift capabilities, and a boom meeting the specifications contained in this Agreement. For the purpose of this Agreement, "a trailer for hire that is being used to transport a vehicle" shall not qualify as a primary tow truck for rotation tow lists. 2. The operator who has a car carrier may be exempted from the recovery, wheel lift, and boom capability requirements. However, the car carrier must be an additional unit. B. A violation of the Gross Vehicle Weight Rating (GVWR) and safe loading requirements of a tow truck shall be cause for immediate suspension. This includes exceeding the tow truck's GVWR, front axle weight rating, rear axle weight rating, maximum tire weight ratings, or not maintaining 50% of the tow truck's unladen weight on the front axle when lifting/carrying a load. C. There will be three classes of tow trucks covered under this Agreement: 1. Class A - Light Duty a. The operator shall maintain a minimum of five tow trucks which has a manufacturer's GVWR of at least 14,000 pounds. Class A equipment specifications can be found in Attachment C of this Agreement. i. A "trailer for hire" shall not be approved for listing as a Class A tow truck. ii. Tow operator whose equipment had previously been approved and continuously used on rotation for the RPD and owned by the same operator, but do not have wheel lift capabilities, may apply for and receive a rotation tow listing. 2. Class B- Medium Duty a. The operator shall maintain a minimum of one tow truck with a GVWR of at least 26,001 pounds. The truck shall be capable of -3- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.doex,jn providing and maintaining continuous air to the towed vehicle. Class B equipment specifications can be found in Attachment C of this Agreement. 1) All Class B tow trucks with a GVWR of less than 26,001 pounds currently approved for the RPD Class B rotation tow list will be allowed to remain on the Class B rotation tow list until June 1, 2025. b. Tow operator whose equipment had previously been approved and continuously used on rotation for the RPD and owned by the same operator, but do not have wheel lift capabilities, may apply for and receive a rotation tow listing. 3. Class C - Heavy Duty a. The operator shall maintain at least one three -axle tow truck with a GVWR of at least 48,000 pounds. The truck shall be equipped with air brakes and must be capable of providing and maintaining continuous air to the towed vehicle. Class C equipment specifications can be found in Attachment C of this Agreement. 1) All Class C tow trucks with a GVWR of less than 48,000 pounds currently approved for the RPD Class C rotation tow list will be allowed to remain on the Class C rotation tow list until June 1, 2025. b. Tow operator whose equipment had previously been approved and continuously used on rotation for the RPD and owned by the same operator, but do not have wheel lift capabilities and/or three -axles, may apply for and receive a rotation tow listing. D. To properly and safely tow and service the wide variety of vehicles being operated on the highway, a towing procedure may require the use of auxiliary equipment specifically designed for the purpose. This auxiliary equipment should be used when appropriate. A listing of service and auxiliary equipment for each classification can be found in Attachment C of this Agreement. IV. TOW TRUCK DRIVERS A. The operator shall ensure that tow truck drivers responding to calls initiated by the RPD are qualified and competent employees of the operator. The operator shall ensure that the tow truck drivers are trained and proficient in the use of the tow truck and related equipment, including, but not limited to, the procedures necessary for the safe towing and recovery of the various types of vehicles serviced through -4- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn RPD rotation. Tow truck drivers shall be at least 18 years old and possess the following minimum class driver license: 1. Class A tow truck - A valid Class C license, or a valid Class A license with valid medical certificate. 2. Class B tow truck - A valid Class C license for nonregulated vehicles, or a valid Class A license with valid medical certificate for regulated vehicles pursuant to CVC section 34500. 3. Class C tow truck - A valid Class A license with valid medical certificate. B. The Class A (1) license must be endorsed to allow operation of special vehicle configurations and/or special cargoes (refer to Attachment B). C. The operator shall maintain a current list of drivers. 1. The operator shall provide a current list of its drivers to the RPD upon implementation of this Agreement. The operator shall notify the RPD upon any change in driver status, including the addition of any new driver(s), or the deletion of any driver(s). An updated list shall be provided to the RPD within seven calendar days of any change in driver status. 2. Operator, shall as a minimum, maintain the following information for each employee: a. Full name. b. Date of birth. c. California Driver License number. d. Copy of valid medical certificate (if required). e. Job title/description. f. Current home address. g. Current phone number. h. Type(s) of truck(s) driver has been trained and instructed to operate. D. All tow operator employees shall be fingerprinted by the RPD. The tow operator shall provide Department of Justice fingerprint fee as required by the RPD. E. Tow operator shall have in its possession a tow truck operator's permit issued by the Chief of Police. V. RATES A. Fees charged for response to calls originating from the RPD shall be reasonable and not in excess of those rates charged for similar services provided in response to -5- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn requests initiated by any other public agency or private person. The reasonableness of the fees charged will be determined in the following manner: 1. The operator shall submit its retail hourly rate to the RPD Deputy Chief. The RPD Deputy Chief shall determine the validity and reasonableness of the submitted rates. a. Validity will be based upon telephone quotes, posted rates, area CHP rates and charges to retail customers. Any submitted rate in excess of the operator's retail rate (as defined in Attachment A) will be considered invalid and will not be accepted. If the operator submits an invalid rate shall not be allowed to resubmit a new rate and will be disqualified from RPD rotation tow listing until the next enrollment period. b. Reasonableness shall be determined as compared to other rates. If the operator submits a rate that is determined to be excessive, it shall be allowed to resubmit its rates only once. 2. In an effort to remain competitive in the open market, the operator may lower retail rates at any time by notifying the RPD. When the operator lowers its retail rate, that retail rate becomes the new approved RPD rate. Operator may only raise rates for RPD calls during enrollment periods or upon approval after a midterm review. Operator may raise rates for non- RPD calls at anytime. Rates for RPD calls shall remain at the lowest retail rate until the next enrollment period. 3. If the operator charges rates above its retail hourly rates or submitted rates for a RPD call shall be in violation of this Agreement and subject to disciplinary action including termination of this Agreement. B. The rate for towing shall be computed from portal to portal. Time expended shall be charged at a rate not to exceed the hourly rate. Time expended in excess of the minimums shall also be at the hourly rate in no more than 15 minute increments. There shall be no additional charges for mileage and labor. 1. The operator may charge up to a thirty -minute minimum per call for base services. 2. The operator may charge up to a one -hour minimum per call on public safety response calls. 3. The operator may only charge a maximum of one half hour rate for the towing or service calls for Redlands Police Department vehicles or vehicles towed as evidence. -6- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn 4. The operator shall base towing charges upon the class of vehicle being towed regardless of the class of truck used, except when vehicle recovery operations require a larger class truck. C. Rates for a service call (out of gas, lockouts and tire changes) shall be from portal to end of service, and may be at the hourly rate with up to a thirty -minute minimum. Charges in excess of thirty minutes may be charged in no more than 15 minute increments D. Fees for Special Operations. 1. For special operations involving Class B and C tow trucks, the operator shall submit its proposed fees for vehicle recovery operations and load salvage operations to the RPD Deputy Chief. Fees shall be reasonable and consistent with industry standards for similar operations. Charges in excess of thirty minutes may be charged in no more than 15 minute increments. a. Hourly rates shall be established for the following: i. Auxiliary Equipment, e.g., airbags, converter gear/dolly and additional trailers. ii. Contracted Equipment, e.g., airbags, converter gear/dolly, additional trailers, forklifts, scooploaders, etc. iii. Contract labor. b. The RPD Deputy Chief shall determine the reasonableness of the fees for these types of operations, based upon the average of the proposed fees submitted and a comparison to industry standards for similar operations. 2. Operator shall submit a mark up rate (percentage of the cost to the operator) for retail equipment and specialized labor not otherwise listed on the application. 3. If the operator performs a service for which a required rate was not submitted to, and approved by, the RPD, the operator shall only be entitled to charge for the actual cost of that service. Example: contract labor rate not submitted, the operator may only charge for the actual rate paid for the labor. E. The total fees charged for after hours release shall be no more than one-half the hourly rate, and shall only be allowed if there is no person on duty at the storage facility for release and a call back is required outside normal business hours. -7- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn F. Storage Fees. 1. The operator shall submit its proposed storage fees, for inside and outside storage, to RPD Deputy Chief. The RPD Deputy Chief shall determine the reasonableness of the fees for inside and outside storage, based upon the average of the proposed fees submitted by those applying for rotation. 2. The operator shall display in plain view at all cashiers' stations, a sign as described in Section 3070 of the Civil Code, disclosing all storage fees and charges in force, including the maximum storage rate. 3. Vehicles stored up to 4 hours shall not be charged a storage fee. Vehicles stored 24 hours or less shall be charged no more than one day storage. Each day thereafter shall be calculated by calendar day. 4. Store (outdoors) up to FOUR evidentiary vehicles free of charge during the course of this Agreement. These evidence storage spots shall be located together and in one area that is out of the way from the day -to- day operations. This is to prevent tampering or unnecessary touching or handling of the vehicles. Additional vehicles held as evidence by RPD shall be charged no more than one half the normal daily rate unless approved by the RPD Deputy Chief. 5. Vehicles stored by the RPD for forfeiture shall be charged no more than three days storage. G. This Section 5 entitled "Rate," shall not apply if the operator responds to a RPD call in a location where towing rates for all tow companies are established by a city or county ordinance. H. The approved schedule of rates charged by the operator shall be available in the tow truck, and shall be presented upon demand to the person(s) for whom the tow services were provided, or his/her agent, or any RPD officer at the scene. I. Rate requirements represent the maximums the operator may charge on a RPD call. The operator is not precluded from charging less when deemed appropriate by the operator. These requirements shall not be construed as requiring a charge when the operator would not normally charge for such service. 1. No operator or employee of the operator shall refer to any rate as the minimum required or set by the RPD. VI. COLLUSION -8- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn A. The operator and/or applicant shall not conspire, or attempt to conspire, or commit any other act of collusion, with any other operator or applicant for the purpose of secretly, or otherwise, establishing an unfair understanding regarding rates or conditions to the Agreement that would bring about any unfair condition which could be prejudicial to the RPD, the motoring public, or other operator(s). 1. Examples of "collusion" include, but are not limited to: conspiracy by any operator(s) to establish artificially high or low rate(s) for services performed pursuant to this Agreement, conspiracy or attempt to circumvent the midterm review process. B. A finding by the RPD that the operator or applicant has been involved in collusion shall be cause for termination of this Agreement. The operator or applicant found to be involved in any act, or attempted act of collusion, shall be disqualified from participation on the RPD rotation tow list for the current term, plus three years. VII. RESPONSE TO CALLS A. The operator shall respond to RPD calls 24 hours a day, seven days a week, within the maximum response time as established by RPD Deputy Chief and as specified in Section 1, of this Agreement. The operator shall respond with a tow truck of the class required to tow the vehicle specified by the RPD. The operator shall advise RPD dispatch, at the time of notification, if they are either unable to respond or unable to meet the maximum response time. If, after accepting the call, the operator is unable to respond or will be delayed in responding, the operator shall immediately notify the RPD Communications Center. The operator shall not assign initial calls to other tow operators. 1. A failure(s) to respond and/or repeated failure(s) to meet the maximum response time requirements shall constitute failure to comply with the terms and conditions of this Agreement. a. The RPD Deputy Chief may take immediate disciplinary action for any flagrant violation of the requirement to respond within the maximum response time. b. When the operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance or medical leave, it shall notify the RPD Deputy Chief at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. B. The operator, or its employee(s) responding to a RPD call, shall perform the towing or service required for which it was called. This requirement may be waived by the RPD Incident Commander if the requested equipment is inadequate for the service to be performed. -9- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn 1. Any refusal to respond or to perform the required towing or service will subject the operator to suspension, if deemed appropriate by the RPD. C. The operator shall not respond to a RPD call assigned to another operator unless requested to do so by the RPD. 1. There may be times when the operator assigned the initial RPD call may require the assistance of an additional operator at the scene. The operator assigned the initial call may, subject to prior agreement with the RPD Deputy Chief, and with the concurrence of the RPD Incident Commander, request a specific operator to assist him/her. The request shall be routed to the additional operator through the, RPD. 2. There may be times when the operator, who was not called to a scene, comes upon a collision scene where a vehicle or vehicles are blocking a roadway and a RPD officer requests its assistance in clearing the roadway. In such a case, the operator may be requested to move the vehicle to a safe location, as directed by the officer, and leave it. There shall be no charge for this assistance, and the assistance provided shall not change the operator's place in the rotation. D. Only the tow operator's personnel and equipment requested shall respond to a RPD call. Additional personnel and equipment shall be at the approval of the RPD Incident Commander. This shall not preclude the operator from responding to an incident to ascertain if additional assistance or equipment is required. There shall be no additional charge for any personnel or equipment that is not necessary to perform the required service. VIII. STORAGE FACILITY A. The operator shall be responsible for the security of vehicles and property at the place of storage. As a minimum, a fenced or enclosed area shall be provided. The operator is responsible for the reasonable care, custody, and control of any property contained in towed or stored vehicles. Operator must display at the front of the business a sign which reads "To report any complaints, contact Redlands Police at 909-798-7681". B. The operator shall obtain approval from the RPD prior to the removal of any property from a stored or impounded vehicle and shall provide a receipt, with a copy placed in the stored vehicle. The requirement to obtain approval from the RPD prior to the removal of property may be excused by the RPD Deputy Chief if it is determined that proper safeguards and procedures are utilized by the operator. 1. This requirement may not be waived in cases where a vehicle has been impounded for evidence or investigation. -10- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn 2. Upon approval from the RPD, the operator shall release personal property from an impounded or stored vehicle at the request of the vehicle owner or his/her agent. a. There shall be no charge for the release of personal property during normal business hours. Operator may charge an after hours release fee for property released after normal business hours. The fees charged shall be consistent with the after hours vehicle release provisions. b. "Personal property" are items which are not affixed to the vehicle. i. Personal property includes: papers, transportable cellular telephones, pull-out radios, portable radios and/or portable stereo equipment, clothes, luggage and tools. 3. Cargo shall be released upon demand of the carrier or pursuant to a court order. C. The primary storage facility shall normally be at the same location as the business address. If not at the same location, there shall be no charge for any additional distance traveled to and from a secondary location. The vehicle and/or personal property shall be released at the primary storage facility or place of business (when the primary storage facility and the place of business are not at the same location) upon request of the owner or a person having a legal entitlement to the vehicle and/or property. 1. Prior to the utilization of new storage facilities that were not listed on the application for rotation tow listing, the operator shall obtain the Field Services Division Commander's approval and furnish the address. D. Tow operator shall maintain sufficient storage spaces. E. The operator's place of business shall have a sign that clearly identifies it to the public as a towing service. The sign shall have letters that are clearly visible to the public from the street. The sign shall be visible at night. F. For the purpose of this Agreement, "normal business hours" shall be 8:00 a.m. to 6:00 p.m., Monday through Friday, except for the following state recognized holidays: 1. New Year's Day, Martin Luther King Day, Lincoln Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, day after Thanksgiving Day, and Christmas Day. -11- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn 2. Business hours shall be posted in plain view to the public. 3. Operator's employees shall be properly trained to conduct business transactions related to towing, storage and release of vehicles/property. G. The release of vehicles shall be conducted in accordance with RPD procedures. IX. INSURANCE A. The operator shall maintain the following minimum levels of insurance from an insurance carrier admitted in California or admitted in the state in which the operator's business is located and is authorized to do business in California: 1. Commercial Business Automobile Liability (as required by Section 16500.5 of the California Vehicle Code) - Bodily injury and property damage with a combined single limit of not less than $500,000 for Class A tow trucks. The combined limits for Classes B, C, and D shall not be less than $1,000,000. These minimum standards are to include non -owned and hired auto coverage. 2. Uninsured Motorist - Legal minimum, combined single limit. 3. On -Hook Coverage - Insuring the vehicle in tow with limits based on the size of the tow truck. a. Class A tow truck $25,000 b. Class B tow truck $50,000 c. Class C tow truck $100,000 d. Class D tow truck $100,000 4. Garage Liability - Includes premises and operations. Coverage for bodily injury and property damage with a combined single limit of not less than $500,000. 5. Garage Keepers Liability - Shall be the same minimum as on -hook coverage for vehicles in the care, custody, and control of the operator in the storage yard. 6. Workers' Compensation Insurance - Legal minimum requirement. B. Proof of insurance shall be in the form of a certificate of insurance. Policy expiration or cancellation shall result in the immediate termination of this Agreement. The operator's insurance policy shall provide for the immediate -12- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn notification to the RPD in the event that the insurance policy has expired or is canceled. Additionally, the operator shall notify the RPD in advance of the expiration or cancellation of the operator's insurance policy. C. Failure of the operator to maintain the minimum insurance requirements set forth in this Agreement shall immediately terminate this Agreement, remove the operator from the RPD rotation tow list and be subject to disciplinary action. X. INSPECTIONS A. The RPD shall conduct at least one annual inspection of all tow trucks at no charge to the operator. The RPD may conduct additional inspections without notice during normal business hours. The operator shall not dispatch a tow truck (to a RPD call) that has not been inspected and approved by the RPD. The RPD shall inspect a tow truck within thirty days of a request from the operator. 1. If the operator fails an inspection by RPD or the CHP is entitled to only one reinspection. Failure to pass the reinspection shall be cause for the disqualification of the tow truck from use on RPD rotation. The tow truck shall be disqualified until the next enrollment period. XI. BUSINESS RECORDS A. The operator shall maintain records, at its place of business, of tow services furnished. 1. Invoices shall at a minimum include a description of vehicle(s), nature of service, start time, end time, location of call and itemized costs of towing and storage. Release information shall include date and time of release and shall include a copy of the RPD release authorization. 2. Records for each call shall indicate the tow truck driver's name and truck used. B. The operator shall also maintain business records relating to personnel, insurance, personnel taxes, payroll, applicable operating authorities, local operating authorities, lien sale actions, FCC licensing, and non-RPD tows. C. The RPD may inspect all operator records without notice during normal business hours. D. Operator shall permit the RPD to make copies of business records at their place of business, or to remove business records for the purpose of reproduction. 1. The RPD shall provide a receipt for any (original) records removed from the place of business. -13- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn E. Records shall be maintained and available for inspection for a period of two years plus the current term of this Agreement. F. Failure of the operator to comply with the inspection requirements shall be cause for suspension, if deemed appropriate by the RPD. XII. FINANCIAL INTEREST A. No operator or applicant shall be directly involved in the towing related business of any other operator or applicant within the City of Redlands. "Directly involved" shall mean anything in common between operators or applicants with regards to any of the following: 1) business licenses; 2) insurance; 3) tow truck or equipment ownership; and 4) employees. B. Storage facilities owned by the operator, and shared with another operator, shall only be approved if the owner/operator charges for the space exclusively on a flat monthly rate rather than a vehicle -by -vehicle basis, or combination thereof. 1. Facilities shared by operators shall be physically separated and secured from each other. The RPD Deputy Chief may waive this requirement if deemed appropriate. C. The sale or transfer of the controlling interest in operator shall immediately terminate this Agreement. The new owner(s) may apply for a rotation tow listing at any time during the remainder of the current Agreement term, regardless of the enrollment period. D. A terminated or suspended operator and the tow business it owned at the time of its suspension or termination shall not be eligible for a rotation listing for the duration of the suspension or termination. 1. This provision applies to the operator working in any capacity within any tow business, or operating any tow business, and to the tow business, even if operated under new ownership. E. Any violation of this section is cause for suspension, if deemed appropriate by the RPD. XIII. ANNUAL MEETINGS A. The RPD Deputy Chief may conduct, at a minimum, one annual meeting to discuss issues concerning the tow rotation. Attendance shall be mandatory at all meetings for the operator or its designee wishing to remain on rotation. The RPD shall give the operator 30 days written notice of any such meetings. -14- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn XIV. DEMEANOR AND CONDUCT A. While involved in RPD rotation tow operations or related business, the operator and/or its employee(s) shall refrain from any act(s) of misconduct, to include, but not be limited to, any of the following: 1. Rude or discourteous behavior. 2. Lack of service, selective service or refusal to provide service which the operator is/should be capable of performing. 3. Any act of sexual harassment or sexual impropriety. 4. Unsafe driving practices. 5. Exhibiting any objective symptoms of alcohol and/or drug use. 6. Appearing at the scene of a RPD rotation tow call with the odor of an alcoholic beverage emitting from his/her breath. a. The operator/tow truck driver shall submit to a preliminary alcohol screening test upon demand of the RPD. B. All RPD related tow service complaints received by the RPD against the operator or its employee(s) will be accepted and investigated in a fair and impartial manner. As a result of the investigation, the RPD may initiate disciplinary action as deemed appropriate. In any event, the operator will be notified of the results of any investigation. C. Should the filing of criminal charges be a possibility, the RPD will conduct the investigation to conclusion or assist the lead investigating agency and, if warranted, request prosecution. D. Any violation of this section is cause for suspension, if deemed appropriate by the RPD. XV. COMPLIANCE WITH LAW A. The operator and its employees shall, at all times, comply with federal, state, and local laws and ordinances, which include, but are not limited to, those laws which are applicable to the operator (refer to Attachment B for selected Vehicle Code and Civil Code Sections). -15- L:\ca\Agreements \RPD Tow Service Agreement 2022-2025.docx.jn 1. In the event of a minor traffic violation(s) by the tow truck driver(s) which is/are known by the RPD, the operator shall be advised of the violation(s) by the RPD. The operator will be granted the opportunity to take necessary steps to ensure that its driver(s) drive(s) in compliance with law. Any subsequent traffic violation(s) may be cause for disciplinary action against the operator and/or the involved employee(s). 2. Any flagrant traffic violation(s) may be cause for immediate disciplinary action against the operator and/or the involved employee(s). B. The provisions contained in this Section 15, Compliance with Law, do not preclude the RPD from taking appropriate enforcement or administrative action for any violations of law. C. Any conviction of the operator involving a stolen or embezzled vehicle, fraud related to the towing business, stolen or embezzled property, a crime of violence, a drug related offense, felony driving while under the influence of alcohol and/or a drug, misdemeanor driving while under the influence of alcohol and/or a drug while involved in a RPD rotation tow call, or moral turpitude shall be cause for denial of application or termination of this Agreement. D. Any conviction of an employee involving a stolen or embezzled vehicle, fraud related to the towing business, stolen or embezzled property, a crime of violence, a drug related offense, felony driving while under the influence of alcohol and/or a drug, misdemeanor driving while under the influence of alcohol and/or a drug while involved in a RPD rotation tow call, or moral turpitude shall be cause for the removal of the employee from the list of current RPD rotation tow truck drivers. E. The operator, or its employee, arrested/charged for a violation involving any of the above crimes may be suspended until the case is adjudicated. XVI. COMPLIANCE WITH AGREEMENT A. The operator agrees, as a condition of inclusion on the rotation tow list, to comply with the terms and conditions of this Agreement. Furthermore, the operator agrees that failure by the operator or its agents to comply with these terms and conditions shall be cause for written reprimand, suspension, or termination from the RPD rotation tow list(s). Alleged violations of this Agreement will be investigated by the RPD. The operator will be notified of the RPD's findings within 30 days of the conclusion of the investigation. XVII. DISCIPLINARY ACTION A. The RPD Deputy Chief may take disciplinary action against the operator for violations of this Agreement. The RPD Deputy Chief shall retain discretion -16- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn regarding the length of any suspension imposed pursuant to the terms and conditions of this Agreement. B. Records of violations shall be retained by the RPD for at least 36 months. C. The following major violations shall be cause for immediate suspension: 1. A violation of the equipment requirements related to safety. 2. A violation of the GVWR and safe loading requirements of a tow truck This includes exceeding the tow truck's GVWR, front axle weight rating, rear axle weight rating, maximum tire weight ratings, or not maintaining 50% of the tow truck's unladen weight on the front axle when lifting/carrying a load. 3. A violation of overcharging. 4. A violation of the Redlands Police Department or CHP Biennial Inspection of Terminals (BIT) Program requirements. Any unsatisfactory rating shall be cause for immediate suspension. 5. Failure of the operator to satisfy a court order mandating reimbursement to the vehicle or property owner for the damage or loss which occurred while the vehicle was in its custody. 6. Failure of the operator to comply with the inspection requirements of this Agreement. 7. Failure of the operator to provide the monthly report, or to pay program or release fees as required by this Agreement. 8. Failure of the operator to maintain the minimum insurance requirements set forth in the Agreement. D. The suspension for the above violations shall remain in effect until the period of suspension imposed is completed, and any and all violation(s) have been corrected and it is confirmed by the RPD that the operator is in full compliance with this Agreement. E. Failure of the operator or its employee to comply with this Section 14, Demeanor and Conduct, and/or Section 15, Compliance with Law, may be cause for suspension if deemed appropriate by the RPD Deputy Chief. 1. Minor traffic violations may be considered as minor violations of this Agreement. 2. A tow truck driver, not under the immediate observation of the operator, while on -duty and driving a tow truck, who is arrested and subsequently convicted for misdemeanor while driving under the influence of alcohol and/or drugs, will be subject to suspension from participating as a tow truck driver under the provisions of this Agreement. The length of suspension will be at the RPD Deputy Chief discretion. -17- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn F. There shall be no approval of equipment that is not in compliance with the equipment specifications contained in this Agreement at the time of reinstatement. Sections of this Agreement which are commonly referred to as "grandfather clauses" shall no longer apply to the operator who is suspended for one year or more. G. Major Violations. Violations of the terms and conditions of this Agreement that are subject to suspension for the first violation are categorized as major violations. Any subsequent or continuing major violations shall be cause for termination. 1. Termination shall be invoked if, in the RPD's judgment, continued participation in the Rotation Tow Program by the affected tow operator may result in a hazard to public safety and/or welfare, or the operator or its employee has been convicted of a crime listed in Sections 15C and 15D, respectively. 2. In lieu of termination, the RPD may impose additional suspensions for longer periods, if deemed appropriate. H. Minor Violations. Except as specifically stated in this Agreement, minor violations of the terms and conditions of this Agreement may be cause for disciplinary action in the following manner. 1. 1st violation in 12 months - letter of written reprimand. 2. 2nd violation in 12 months - 30 day suspension. 3. 3rd violation in 12 months - 60 to 90 day suspension. 4. 4th violation in 12 months - termination of this Agreement. a. In lieu of a termination, the RPD may impose additional suspensions for longer periods, if deemed appropriate. Nothing herein shall be deemed to prohibit the RPD from immediately suspending any operator whose conduct, or that of its employee(s), in the discretion of the RPD Deputy Chief, is deemed to be a danger to the motoring public or who has engaged in conduct constituting a flagrant violation of an RPD Tow Service Agreement. XVIII. DISCIPLINE PROCESS AND APPEALS A. If the operator is in minor violation of this Agreement, operator shall be notified in writing of the violation by the RPD Deputy Chief. The notice of violation shall be mailed to the operator at the address supplied in the "Operator Approval" portion of this Agreement. -18- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn B. If the operator is in major violation of the Agreement or facing suspension/termination shall be notified in writing of the violation by the RPD Deputy Chief. The notice of violation shall be delivered to the operator at the address supplied in the "Operator Approval" portion of this Agreement. A confirmation notice of violation shall be mailed to the operator at the address supplied in the "Operator Approval" portion of this Agreement. Except where public safety may be in jeopardy, immediate suspension shall not be in effect until a notice of violation is delivered to the operator. Service is deemed complete when a notice of violation is delivered to the operator or employee of the operator. C. In the event the RPD serves the operator with a written reprimand or suspension, the operator may request a hearing within seven calendar days by submitting a request in writing to the RPD Deputy Chief. If a hearing is requested, it shall be held as soon as practicable. The hearing shall be conducted by the RPD Deputy Chief or his/her designee and the operator shall be entitled to present all relevant facts and circumstances in support of his/her position. The operator shall be further entitled to present testimony of at least one representative of a tow truck association or other qualified person. The operator shall be notified in writing of the decision of the RPD Deputy Chief, within ten business days of the date of the hearing. D. Following a hearing, if the operator is dissatisfied with the RPD Deputy Chief s decision, the operator may request an appeal by submitting a request in writing to the RPD Division commander within seven calendar days. If an appeal is requested, it shall be held as soon as practicable. The appeal shall be conducted by the Chief of Police or his/her designee. The operator shall be notified in writing of the decision of the Chief of Police within ten business days of the date of the appeal. The Chief of Police's decision shall be subject to no further administrative appeal. E. A suspension shall not take effect until the hearing and appeal process has been exhausted, with the exception of operator whose conduct is deemed to be a danger to the public or whose conduct grossly violates the terms and conditions of this Agreement. If the operator fails to request a hearing or appeal within the specified time or fails to appear at a scheduled hearing or appeal, the action taken by the RPD Deputy Chief or Chief of Police shall be final and the suspension shall take effect upon written notification to the operator by the RPD Deputy Chief. XIX. MIDTERM REVIEW OF THE TERMS AND CONDITIONS A. The purpose of this section is to provide a process for a midterm review of the terms and conditions of this Agreement in the event that there is a legitimate and substantial change in conditions or law affecting the entire towing industry or the RPD. Examples of conditions may include, but not be limited to: 1. Substantial increase or decrease in business expenses. 2. Advances in technology in the industry related to safety issues. -19- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn 3. Changes in law requiring the RPD or the operators to perform specific functions or operations in order to comply. 4. Changes in the terms and conditions of this Agreement brought about as a result of recommendations from the RPD Deputy Chief and approved by the Chief of Police or his/her designee. 5. Proposed changes to the terms and conditions agreed upon by the RPD Deputy Chief and the operators at the time that the Agreement was signed (e.g., response times). B. A midterm review of the terms and conditions of this Agreement may only be granted by the Chief of Police. 1. A request for a midterm review of the terms and conditions of this Agreement shall be communicated to the RPD Deputy Chief in writing, from a representative(s) of the towing industry, not merely at the request of a single operator. The RPD Deputy Chief may also request a midterm review if he/she feels it is in the best interests of the public, the tow industry, and/or the Department. The RPD Deputy Chief will route all legitimate requests for midterm review with all pertinent information, through channels, to the Office of the Chief of Police. 2. Conditions indicating a need for midterm review must be substantial and must affect the entire towing industry or the RPD. a. For purposes of this Agreement, the midterm review process is not intended to provide relief for a single operator who wishes to increase their rates, or change any other term or condition of this Agreement, to compensate for financial problems brought about as a result of business decisions or conditions which affect a small percentage of the industry. 3. A request for review will not be processed if there are 60 days or less remaining in the term of this Agreement. C. A midterm review, when granted by the Chief of Police or his/her designee, will not automatically authorize a change in the terms and conditions of this Agreement. If a midterm review is announced by the Chief of Police, or his/her designee, it is the responsibility of the RPD Deputy Chief to conduct a review of the conditions which initially caused the request to be communicated and to determine if the change is justified. 1. The RPD Deputy Chief, after completing the review of all pertinent issues, may authorize the operators to submit their proposed changes or he/she may -20- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn notify the operators of the changes to be implemented and direct them to comply with those changes. If, after evaluating all pertinent information, the RPD Deputy Chief authorizes or directs a change in the terms and conditions of the Agreement, or if he/she decides that a change is not justified, he/she shall notify the towing industry representative within 14 calendar days of the date of the Chief of Police's announcement authorizing the midterm review. a. Operators shall resubmit their proposed changes in writing to the RPD Deputy Chief within seven calendar days of the date that the RPD Deputy Chief announces his/her decision. Failure to resubmit a written proposal within the specified time may result in the operator forfeiting its ability to propose more equitable conditions or rates, or may be cause for disciplinary action or termination of the Agreement. If the proposed change affects tow rates only, operators shall resubmit their proposed rates on a new application (CHP 34A). The new application shall contain only the information pertinent to the rate proposals. When received by the Police Department, the new application will be attached to the original application for the current term. ii. The RPD Deputy Chief shall determine the reasonableness of the rate, based upon the average of the proposed rates submitted. An additional page with the new rate(s) shall be signed and attached to the original. 2. In the event that the towing industry representative(s) is/are dissatisfied with the RPD Deputy Chief's decision, the towing industry, through its representative(s), may request an appeal by submitting a request in writing to the Chief of Police within seven calendar days. If an appeal is requested, it shall be conducted by the Chief of Police, or his/her designee, as soon as practicable. The number of representatives at the appeal shall be limited to a maximum of two. A designated representative shall be notified in writing of the decision of the Chief of Police within seven calendar days of the date of the hearing. 3. In the event that the RPD Deputy Chief's decision is to direct the operators to resubmit rates which are more reasonable than the current rates, the new rate application process shall not be initiated until the hearing and appeal process is exhausted. If the towing industry, or its representative(s), fail(s) to request a hearing or appeal within the specified time, or fail(s) to appear at a scheduled hearing or appeal, the decision of the RPD Deputy Chief shall be final, and the new rate application process shall begin. -21- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn 4. In the event that the RPD Deputy Chief's decision is to direct the operators to comply with a change to any other term or condition of this Agreement, e.g., change in response times, the new terms and conditions shall not be initiated until the hearing and appeal process is exhausted. If the towing industry, or its representative(s), fail(s) to request a hearing or appeal within the specified time, or fail(s) to appear at a scheduled hearing or appeal, the decision of the RPD Deputy Chiefs shall be final, and the new rate application process shall begin. XX. ADVERTISING A. The operator shall not display any sign or engage in any advertisement indicating an official or unofficial connection with the RPD or the Department of Motor Vehicles. 1. Examples include, "Official RPD Tow," "Approved by RPD," "RPD Rotation Tow," and "Police Tow". 2. This will not preclude the RPD Deputy Chief from implementing a system to mark and identify a particular tow truck as having passed the RPD inspection. B. Any violation of this section is cause for suspension. At a minimum, the suspension shall be for the duration of the advertisement. XXI. STORAGE The operator shall maintain available space of adequate area to store and protect disabled vehicles. Such storage space will meet the following standards. 1. Storage lots shall be a minimum area of 60,000 square feet and shall accommodate a minimum of 200 vehicles. Such lots shall be properly fenced in accordance with the zoning and building requirements of the City and be screened from all public rights -of -way, and be at least six feet in height. Lots must be equipped as to provide adequate lighting during the hours of darkness, and further will be provided with facilities for locking or otherwise securing the same. Lots should be so located as to be under constant surveillance of the operator and located in an area subject to police patrol. 2. Vehicles requiring special handling for investigation, i.e., fingerprinting, photographing, searching, etc., must be under roof, in a building capable of being secured. Such vehicles will not be moved or touched after storage therein without the consent of the Redlands Police Department Investigating Officer. 3. When it is necessary to remove vehicles other than those in subsection 2 of this section to other storage facilities to make space available for current impounds, the -22- L\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn Police Department shall be notified in writing within 24 hours of the new location of such vehicles. The new location will meet the requirements established in this chapter. XXII. RECORD OF IMPOUNDMENT AND STORAGE The operator shall keep records of all vehicles ordered impounded and stored by the Redlands Police Department, at its place of business. Such records shall be available to members of the Redlands Police Department and to any other person specifically authorized in writing by the Redlands City Manager. A. Records shall include, but not be limited to: 1. CHP Form 180 Report of Impounded Vehicles; 2. CHP Form 126 Report of Notification of Impound; 3. City Police Department vehicle release order; 4. Copies of registered letters to vehicle owners; 5. Inventory lists of personal property in impounded and stored vehicles; 6. Charge sheets listing tow charges and storage fees against each individual vehicle, and when possible will contain the owner's release (signature). B. The Records listed in subsection A of this section will be maintained in jacket files by date of impound or storage and readily available for the police officer in charge of the investigation, or responsible members of the California Highway Patrol or by any person specifically authorized in writing by the City Manager. XXIII. WRITTEN PERMISSION REQUIRED TO DO SERVICE OR WORK The operator shall not perform any service or work upon any police impound in his possession without first obtaining written permission from the vehicle owner or his agent. No work or contract will be entered into between the tow service and operator and the vehicle owner or his agent until the vehicle has been released in writing by the Redlands Police Department. XXIV. WEEKLY REPORT OF VEHICLES IN STORAGE The operator shall render a report each week to the Redlands Police Department listing the vehicles remaining in storage. Report shall specify the period of time of storage of the vehicle not being claimed by the owner. XXV. PROGRAM FEES A. The operator shall pay the following fees to the City in connection with the operator's participation in the rotational tow program: 1. For all Impounded and Stored Vehicles $75 program fee -23- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx jn B. The tow operator in not responsible for paying a program fee to the Police Department for vehicles towed for evidence purposes, vehicles stored under CVC 22651 (c), Recovered Stolen Vehicle or CVC 22651 (g), Incapacitated Driver. C. The operator shall render a report each month to the Redlands Police Department listing the vehicles towed. The report shall be on a form specified by the Redlands Police Department and will accompany the required program fees for that month. The report shall cover the previous calendar month and shall be provided within 15 working days. XXVI. CANCELLATION This Agreement may be canceled by either party, by giving ten (10) days prior written notice to the other party. XXVII. ATTORNEY'S FEES In the event any action is commenced to enforce or interpret the terms, conditions or provision of this Agreement the prevailing party shall, in addition to any costs and other relief, be entitled to the recovery of its reasonable attorneys' fees, including fees for the use of in-house counsel by a party. -24- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn I. OPERATOR APPROVAL I certify that I have read and understand this Tow Service Agreement and agree to abide by all provisions. I further warrant and represent that I have the authority to bind operator to the obligations under this Agreement. I agree to indemnify, defend and save harmless the City of Redlands and its elected officials, officers, agents and employees from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions in connection with the performance of this Agreement, and from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions to any person, firm, or corporation who may be injured or damaged by the operator in the performance of this Agreement. The operator, and the operator's officers, employees and agents, in the performance of this Agreement, shall act in an independent capacity and not as officers or employees or agents of the City. OPERATOR APPROVAL Signa e Typed Name Che(SI C GtiiIderm04nd Company Wi lsOY% TOVVitalcj LLc Title manater Date ®-/-1-22 Business Address 2 10 .e . 3,r.°i s-1 . S ct e, - x v c r d i r, o, CA 9 )+? D Phone Number g o ol- m - S a s s APPROVED: Christopher R. Catren Chief of Police Paul T. Barich Mayor ATTEST: -25- L:\ca\Agreements \RPD Tow Service Agreement 2022-2025.docx.jn Donaldson, City Clerk I. OPERATOR APPROVAL I certify that I have read and understand this Tow Service Agreement and agree to abide by all provisions. I further warrant and represent that I have the authority to bind operator to the obligations under this Agreement. I agree to indemnify, defend and save harmless the City of Redlands and its elected officials, officers, agents and employees from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions in connection with the performance of this Agreement, and from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions to any person, firm, or corporation who may be injured or damaged by the operator in the performance of this Agreement. The operator, and the operator's officers, employees and agents, in the performance of this Agreement, shall act in an independent capacity and not as officers or employees or agents of the City. OPERATOR APPROVAL Signature Typed Name Company it) le_14 M `ciQ 76 Lt}i �";i Title n Date Business Address rcl9e4 /� Phone Number V 2.6(,45 //' C APPROVED: Christopher R. Catren Chief of Police Paul T. Barich Mayor ATTEST: Afita/e4A) ne Donaldson, City Clerk -25- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn I. OPERATOR APPROVAL I certify that I have read and understand this Tow Service Agreement and agree to abide by all provisions. I further warrant and represent that I have the authority to bind operator to the obligations under this Agreement. I agree to indemnify, defend and save harmless the City of Redlands and its elected officials, officers, agents and employees from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions in connection with the performance of this Agreement, and from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions to any person, firm, or corporation who may be injured or damaged by the operator in the performance of this Agreement. The operator, and the operator's officers, employees and agents, in the performance of this Agreement, shall act in an independent capacity and not as officers or employees or agents of the City. OPERATOR APPROVAL n / Signature ./0 Typed Name U(fliei 51-ilh\ Company 6;1( i: kl\f6V ( (IC Title (1119/0/1e6 Date 177-43 Business isiCP E Addrei s cr V�CM' f 1jt can ��0 C «%e( Phone Number (c q z C.e L �?0 APPROVED: Christopher R. Catren Chief of Police Paul T. Barich Mayor ATTEST: e Donaldson, City Clerk -25- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn I. OPERATOR APPROVAL I certify that I have read and understand this Tow Service Agreement and agree to abide by all provisions. I further warrant and represent that I have the authority to bind operator to the obligations under this Agreement. I agree to indemnify, defend and save harmless the City of Redlands and its elected officials, officers, agents and employees from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions in connection with the performance of this Agreement, and from any and all claims and losses accruing or resulting from operator's or operator's officers, employees and agent's acts or omissions to any person, firm, or corporation who may be injured or damaged by the operator in the performance of this Agreement. The operator, and the operator's officers, employees and agents, in the performance of this Agreement, shall act in an independent capacity and not as officers or employees or agents of the City. OPERATOR APPROVAL -77,77, Signature 1 G '71 yped Name L Company RP/7/ VG" C �iLJ&- Title . "fib , Date .7/-�/2ez- Business Address _ 3 f3 . i(/�� 'Z? i 1 Y1j, C`i--71-- 9z 3 3 Phone Number (lac) - 9 4-4-- APPROVED: Christopher R. Catren Chief of Police Paul T. Barich Mayor AT I'EST: e Donaldson, City Clerk -25- L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx.jn ATTACHMENT 'A' DEFINITIONS APPEAL The final level of review for written reprimands, suspensions, terminations, or review of the RPD Deputy Chief's decision regarding the midterm review process. An informal review conducted by the RPD Deputy Chief or his/her designee, at which the operator may present evidence or witnesses to show that an action taken by the RPD Deputy Chief was improper, or to mitigate the action taken. BASE SERVICES Any service or tow which is performed when the vehicle operator or agent is present and the vehicle is not stored at the direction of an officer. CHIEF OF POLICE CHP The Chief of Police of the Redlands Police Department. The Department of the California Highway Patrol. ENROLLMENT PERIOD The period of time when a tow company may submit an application for inclusion on the rotation tow list. The enrollment period will be open for at least 30 days and the dates will be determined by the RPD Deputy Chief. DURATION OF THE TOW SERVICE AGREEMENT (TSA) The duration of this TSA shall be set by the RPD Deputy Chief for no less than one year and no longer than three years. INCIDENT COMMANDER The uniformed RPD member present at the incident who has scene management responsibilities. LOAD SALVAGE OPERATIONS Any operation involving the recovery of a load which has been spilled, or the off-loading and reloading of a load from an overturned vehicle performed in order to upright the vehicle. This will be limited to operations involving Class B, and C tow trucks. A-1 L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx MAJOR VIOLATIONS Violations of the Tow Service Agreement which are serious enough to require suspension or termination as the first level of disciplinary action. MINOR VIOLATIONS Violations of the Tow Service Agreement which are not flagrant and will generally result in a notice of proposed suspension as the first level of discipline. Subsequent minor violations may result in suspension. NOTICE All notices relating to this Agreement shall be in writing and delivered to the other party in person, via FAX, or by US mail. OFFICE OF THE CHIEF OF POLICE Chief of Police or RPD Deputy Chief. OPERATOR A tow service which has been issued a Letter of Authorization, has signed the Tow Service Agreement, and is approved to receive RPD referred calls. The term "operator" refers to the company, its owner(s), and its manager(s) who have authority to enter into an Agreement with the RPD for towing services and to conduct business in accordance with the terms of this Agreement, and its employees. PARTY OF INTEREST Refers to the registered owner of the vehicle, or his/her agent. An agent is a party who may lawfully act on behalf of the registered or legal owner of the vehicle. Deputy Chief (RPD Deputy Chief) The Deputy Chief in charge of the Redlands Police Department Field Services Division. PORTAL TO PORTAL Service shall start at the time of departure from the place of business or point of dispatch, whichever is closer to the location of the call, and shall end at the estimated time of return to the place of business or the completion of the call, if another call is pending, whichever is shorter. Return to place of business includes a reasonable and verifiable amount of time required to place the tow truck back into service when unusual circumstances require additional time that are not part of normal operating procedures. (Examples: 1) 4 X 4 recovery in the mud: reasonable to charge for cleaning mud from truck and equipment, 2) burned car on car carrier: reasonable to charge for cleaning burn debris from carrier bed, 3) car towed from side of road on misty night A-2 L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx and leaves mud track on bed of carrier: not reasonable to charge for cleaning of carrier bed.) For the purpose of this Agreement, "Portal to Portal" shall also mean "Portal to End of Service." POSSESSION Pursuant to Section 3068 of the Civil Code, possession is deemed to arise when the vehicle is removed and is in transit. PUBLIC SAFETY RESPONSE A response which results in a storage of a vehicle at the direction of an officer. This does not include a storage at the request of the vehicle operator, registered owner, or agent. REPRESENTATIVE A person or group of persons appointed by the operators within the City of Redlands, designated to represent their interests to the RPD Deputy Chief. RESPONSE TIME The period of time from the operator's notification by a RPD Communications Center of a call to the arrival of the tow truck at the location requested. RPD Redlands Police Department RETAIL RATE The usual customary retail rate charged by the operator to individual retail customers. This is the competitive rate a company has posted in the office and quotes over the phone. SUSPENSION Removal of the operator from the RPD rotation tow list for a specified period of time. Suspensions may be for periods longer than the current term of the Agreement. TERMINATION Permanent removal of a tow operator from the RPD rotation tow list for the remainder of the term of the Tow Service Agreement and disqualification from any further participation in the Department's Rotation Tow Program. TOW TRUCK A-3 L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx A tow truck as defined in Section 615 of the California Vehicle Code. Also includes slide back carriers and wheel lift vehicles. TOW SERVICE AGREEMENT A document which sets forth the terms and conditions of an Agreement between the operator and the RPD Deputy Chief representing the RPD. VEHICLE RECOVERY OPERATION An operation involving the process of uprighting an overturned vehicle or returning a vehicle to a normal position on the roadway which requires the use of auxiliary equipment due to the size or location of the vehicle. This will normally be limited to operations requiring a Class B or C tow truck(s). WAIVER OF REQUIREMENTS Special circumstance provides temporary relief from selected terms and conditions of the Tow Service Agreement. WRITTEN REPRIMAND A written notice to the operator which specifies any violation(s) of the Tow Service Agreement, orders corrective action, and warns of further action(s) to be taken if corrective action is not taken. A-4 L:\ca\Agreements\RPD Tow Service Agreement 2022-2025.docx ATTACHMENT `B' Applicable California Vehicle Code and Civil Code Laws Note: The laws which govern a tow operator's business and vehicle operations are included in, but not limited to, this Attachment. The list of laws included herein is intended as a general guide only. It is the tow operator's responsibility to know and comply with all federal and state statutes and all local ordinances relating to his/her business operations; including those which are and are not listed in this document, any new statutes or ordinances subsequently adopted, as well as, amendments, repeals, or modifications of existing statues and ordinances including but not limited to those described in this attachment. GENERAL The operator shall be able to properly conduct a lien sale as outlined in Division 11, Chapter 10, Article 2, beginning with Section 22851 of the California Vehicle Code (CVC). The operator and/or his/her agents, who drive tow trucks, shall be properly licensed in accordance with Section 12804.9 of the California Vehicle Code. Commercial driver licenses must be endorsed to allow operation of special vehicle configurations and/or special cargoes. The following table shows the correct license class and endorsement for the vehicle or cargo being transported: Vehicle Type or Cargo Class License Endorsement Code Pulling more than one trailer A T Transporting passenger for hire A or B P Tank vehicle A or B N Hazardous materials A, B, or C H Tank vehicle with hazardous materials A, B, or C X Tow truck drivers shall have the proper class of license and endorsement(s) for the vehicle and cargo being transported, as shown above. 1. Whenever tank vehicles, double trailers, and/or hazardous materials carriers are towed or driven, the driver is required to possess the appropriate class of license and endorsement. 2. Empty buses can be towed without the passenger transport endorsement, but the tow truck driver must have the passenger transport endorsement if the bus is driven by him/her, even without passengers. B-1 A. The actual driving of damaged vehicles or vehicles being serviced requires that the Class A license not be restricted to towing vehicles. 3. Commercial vehicle operators or operators of vehicles requiring a special certificate must possess both the appropriate license and certificate, and be in possession of a valid medical card. A. The operator shall comply with the provisions contained in Division 4, Chapter 2 (Reports of Stored Vehicles) of the California Vehicle Code. B.. The operator shall comply with the provisions of Section 10854 of the California Vehicle Code. C. The operator shall comply with the provisions of Section 12110 of the California Vehicle Code. D. The operator shall comply with the provisions of Division 11, Chapter 9, relating to stopping, standing, or parking, and Chapter 10, relating to the removal and disposition of vehicles. E. Tow trucks shall comply with appropriate lighting and equipment requirements for motor vehicles as contained in the California Vehicle Code. F. Tow trucks towing disabled legal vehicles or legal combination of vehicles shall comply with the vehicle size and weight limitations contained in Division 15 of the California Vehicle Code. 1. Tow operators may obtain transportation permits, which allow specific variances on these vehicle length and weight limitations, through the California Department of Transportation or local authorities with respect to highways under their respective jurisdictions. a. The California Department of Transportation issues permits to requesting operators on an annual basis. The permit allows the movement of disabled legal vehicles under the following conditions: i. Disabled legal vehicles or legal combination of vehicles may be towed on state highways to the nearest appropriate place of repair, or nearest secure storage area that is appropriate for the vehicle or load, whichever is closest and most accessible. It is not the intent of this permit to allow these combinations to be towed to their ultimate destination for convenience, unless that destination meets the foregoing criteria. B-2 ii. Disabled legal vehicles or combination of vehicles, when connected to a tow truck, may exceed legal gross weight limitations. When one end of a truck or truck tractor of legal weight is elevated by a tow truck, the drive axles, the tow truck and/or the drive axle(s) of the disabled vehicle may exceed legal axle or axle group weight limitations. If any axle or axle group exceeds legal weight, movement will be limited to specific routes. b. Disabled vehicles or combination of vehicles whose movement is authorized by a transportation permit, or any disabled vehicle or any combination of vehicles which, because of damage, has incurred distortion in width or height, causing the vehicle to be in excess of legal dimensions, may be moved at the direction of a peace officer or single trip permit issued by the California Department of Transportation. c. The driver of a tow truck, operating under a transportation permit, shall comply with all the terms and conditions of the permit. G. The operator shall comply with the provisions of Sections 3068 through 3074 of the California Civil Code. H. The operator shall comply with Sections 182, 470, and 532 of the California Penal Code, relating to fraud, and conspiracy to commit fraud. I. The operator shall comply with the provisions of Sections 17200 and 17500 of the California Business and Professions Code, relating to fraudulent or unfair business practices, or false or misleading statements. 4. Specific California Vehicle Code Requirements Relating to Tow Trucks A. Summarized California Vehicle Code Provisions 1. Unlawful Advertising (25). "It is unlawful for any person to display any sign, mark, or advertisement indicating an official connection with either the Department of Motor Vehicles or the Department of California Highway Patrol unless such person has lawful authority, permission, or right to make such display." 2. Tow Truck (615). "(a) A 'Tow Truck' is a motor vehicle which has been altered or designed and equipped for and primarily used in the business of towing vehicles by means of a crane, hoist, tow bar, tow line, or dolly or is otherwise exclusively used to render assistance to other vehicles. A "roll -back carrier" designed to carry up to two vehicles is also a tow truck. A trailer for hire that is being used to transport a vehicle is a tow truck. 'Tow truck' does not include an automobile dismantlers vehicle." B-3 NOTE: A vehicle which is not exclusively used in the business of towing vehicles nor used to render assistance to other vehicles is not a "tow truck" as defined above and need not comply with the requirements of the California Vehicle Code Sections cited in this attachment. Such a vehicle shall not be equipped with the flashing amber warning lights permitted on "tow trucks," and is not entitled to special parking privileges under Section 22513. 3. Portable Dolly (4014). "Any portable or collapsible dolly carried in a tow truck or in a truck used by an automobile dismantler and used upon a highway exclusively for towing disabled vehicles is exempt from registration." 4. License Plates (5201). "(a) The rear license plate on a tow truck may be mounted on the left-hand side of the mast assembly at the rear of the cab of the vehicle, not less than 12 inches nor more than 90 inches from the ground." 5. Tow Service Unlawful Acts (12110). "(a) Except as provided in subdivision (b), no towing service shall provide and no person or public entity shall accept any direct or indirect commission, gift, or any compensation whatever from a towing service in consideration of arranging or requesting the services of a tow truck. As used in this section, "arranging" does not include the activities of employees or principals of a provider of towing services in responding to a request for towing services." 6. Stopping or Parking (22513). Section 22513 prohibits a tow truck operator or owner from stopping at the scene of an accident or near a disabled vehicle for the purpose of soliciting an engagement for services, or furnishing any towing services unless summoned to that accident scene or disabled vehicle, or flagged down by the owner or operator of the disabled vehicle or by a peace officer. The tow truck driver or owner is also prohibited from removing any vehicle from a highway or public property, without the express written authorization of the vehicle's owner or operator, or a law enforcement officer or agency, when the vehicle has been left unattended or when there is an injury as a result of an accident. 7. Stopping on Freeway (22520). "No person shall stop, park, or leave standing any vehicle upon a freeway which has full control of access and no crossings at grade except: a. When necessary to avoid injury or damage to persons or property. b. When required by law or in obedience to a peace officer or official traffic control device. c. Any person actually engaged in maintenance or construction on freeway property or any employee of a public agency actually engaged in the performance of official duties. d. Any vehicle which is so disabled that it is impossible to avoid temporarily stopping and any vehicle which has been summoned to render assistance to a vehicle or person, including a vehicle owned by the donor of free emergency assistance, which has been summoned by display upon or within a disabled vehicle of a placard or sign given to the driver of the disabled vehicle by the donor for the specific purpose of summoning assistance, other than towing service, from the donor. e. In locations where stopping, standing or parking is specifically permitted; provided, however, that buses may not stop on freeways unless sidewalks are provided with shoulders of sufficient width to permit stopping without interfering with the normal movement of traffic and without the possibility of crossing over fast lanes to reach the bus stop. f. Any person reporting a traffic accident or other situation or incident to a peace officer or any person specified in subdivision (c), either directly or by means of an emergency telephone or similar device. g. The owner or operator of a tow truck operating under an agreement with the Department of the California Highway Patrol for the purpose of rapid removal of impediments to traffic." 8. Towing or Storage Charges: Payment (22651.1). "Persons operating or in charge of any storage facility where vehicles are stored pursuant to Section 22651 shall accept a valid bank credit card or cash for payment of towing and storage by the registered owner, legal owner, or the owner's agent claiming the vehicle. A person operating or in charge of any storage facility who refuses to accept a valid bank credit card shall be liable to the registered owner of the vehicle for four times the amount of the towing and storage charges, but not to exceed five hundred dollars ($500). In addition, persons operating or in charge of the storage facility shall have sufficient funds on the premises to accommodate and make change in a reasonable monetary transaction. Credit charges for towing and storage services shall comply with Section 1748.1 of the Civil Code. Law enforcement agencies may include the costs of providing for payment by credit when agreeing with a towing or storage provider on rates." 9. Release of the Vehicle (22850.3). "(a) A vehicle placed in storage pursuant to Section 22850 shall be released to the owner or person in control of the vehicle only if the owner B-5 or person furnishes, to the law enforcement agency or employee who placed the vehicle in storage, satisfactory proof of current registration. The agency which caused the vehicle to be stored may, in its discretion, issue a notice to appear for the registration violation, if the two days immediately following the day of impoundment are weekend days or holidays. (b) At every storage facility there shall be posted in a conspicuous place a notice to the effect that a vehicle placed in storage pursuant to Section 22850 may be released only on proof of current registration or, at the discretion of the impounding agency, upon the issuance of a notice to appear for the registration violation by the local agency which caused the vehicle to be stored, specifying the name and telephone number of that local agency." 10. Stoplamps, Taillamps, Reflectors (24600, 24603, 24607). In addition to required lighting equipment, tow trucks may be equipped with additional stoplamps, taillamps, and rear reflectors which may be mounted not lower than 15 inches nor higher than the maximum allowable vehicle height and as far forward as the rearmost portion of the driver's seat in the rearmost position. Such additional taillamps shall be lighted whenever the headlamps are lighted. 11. Tow Trucks and Towed Vehicles (24605). "(a) A tow truck or an automobile dismantler's tow vehicle used to tow a vehicle shall be equipped with and carry a taillamp, a stoplamp, turn signal lamps, and a portable electric extension cord for use in displaying the lamps on the rear of the towed vehicle. (b) Whenever a tow truck or an automobile dismantler's tow vehicle is towing a vehicle and a stoplamp and turn signal lamps cannot be lighted and displayed on the rear of the towed vehicle, the operator of the tow truck or the automobile dismantler's tow vehicle shall by means of an extension cord display to the rear a stoplamp and turn signal lamps mounted on the towed vehicle, except as provided in subdivision (c). During darkness, if a taillamp on the towed vehicle cannot be lighted, the tow truck or the automobile dismantler's tow vehicle operator shall by means of an extension cord display to the rear a taillamp mounted on the towed vehicle. No other lighting equipment need be displayed on the towed vehicle. c. Whenever any motor vehicle is towing another motor vehicle, stoplamps and turn signal lamps are not required on the towed motor vehicle, but only if a stoplamp and turn signal lamp on each side of the rear of the towing vehicle is plainly visible to the rear of the towed B-6 vehicle. This subdivision shall not apply to driveway-towaway operations." 12. Utility Flood Lights (25110). Tow trucks that are used to tow disabled vehicles may be equipped with utility flood or loading lamps mounted on the rear, and sides, which project a white light illuminating an area to the side or rear of the vehicle for a distance not to exceed 75 feet at the level of the roadway. Tow trucks may display such utility flood lights only during the period of preparation for towing at the location from which a disabled vehicle is to be towed. The flood lamps shall not be lighted during darkness, except while the vehicle is parked, nor project any glaring light into the eyes of an approaching driver. 13. Warning Lamps on Tow Trucks (25253). Tow trucks used to tow disabled vehicles shall be equipped with flashing amber warning lamps. Tractor -trailer combinations are exempt from this requirement. Tow trucks may display flashing amber warning lamps while providing service to a disabled vehicle. A flashing amber warning lamp upon a tow truck may be displayed to the rear when such tow truck is towing a vehicle and moving at a speed slower than the normal flow of traffic. Note: Vehicles used by automobile dismantlers to tow disabled vehicles may be equipped with flashing amber warning lights. Vehicles used by service stations or garages to occasionally render assistance to disabled vehicles are not tow trucks and are not permitted to be equipped with flashing amber warning lamps. 14. Use of Flashing Amber Warning Light (25268). "No person shall display a flashing amber warning light on a vehicle as permitted by this code except when an unusual traffic hazard exists." 15. Warning Devices on Disabled or Parked Vehicles (25300). "(a) Every vehicle which, if operated during darkness, would be subject to the provisions of Section 25100, and every truck tractor irrespective of width, shall be equipped with at least three red emergency reflectors. The reflectors need be carried by only one vehicle in a combination. All reflectors shall be maintained in good working condition. (b) When any such vehicle is disabled on the roadway during darkness, reflectors of the type specified in subdivision (a) shall be immediately placed as follows: 1. One at the traffic side of the disabled vehicle, not more than 10 feet to the front or rear thereof. 2. One at a distance of approximately 100 feet to the rear of the disabled vehicle in the center of the traffic lane occupied by such vehicle. 3. One at a distance of approximately 100 feet to the front of the disabled vehicle in the center of the traffic lane occupied by such vehicle. 4. If disablement of any such vehicle occurs within 500 feet of a curve, crest of a hill or other obstruction to view, the driver shall so place the reflector in that direction as to afford ample warning to other users of the highway, but in no case less than 100 nor more than 500 feet from the disabled vehicles. 5. If disablement of the vehicle occurs upon any roadway of a divided or one-way highway, the driver shall place one reflector at a distance of approximately 200 feet and one such reflector at a distance of approximately 100 feet to the rear of the vehicle in the center of the lane occupied by the stopped vehicle, and one such reflector at the traffic side of the vehicle not more than 10 feet to the rear of the vehicle. c. When any such vehicle is disabled or parked off the roadway but within 10 feet thereof during darkness, warning reflectors of the type specified in subdivision (a) shall be immediately placed by the driver as follows: One at a distance of approximately 200 feet and one at a distance of approximately 100 feet to the rear of the vehicle, and one at the traffic side of the vehicle not more than 10 feet to the rear of the vehicle. The reflectors shall, if possible, be placed between the edge of the roadway and the vehicle, but in no event less than 2 feet to the left of the widest portion of the vehicle or load thereon. d. Until the reflectors required by this Section can be placed properly, the requirements of this Section may be complied with temporarily by either placing lighted red fusees in the required locations or by use of turn signal lamps, but only if front turn signal lamps at each side are being flashed simultaneously. e. The reflectors shall be displayed continuously during darkness while the vehicle remains disabled upon the roadway or parked or disabled within 10 feet thereof. B-8 f. Subdivisions (b), (c), (d), and (e) do not apply to a vehicle under either of the following circumstances: (1) Parked in a legal position within the corporate limits of any city. (2) Parked in a legal position upon a roadway bounded by adjacent curbs. (g) In addition to the reflectors specified in subdivision (a), an emergency warning sign or banner may be attached to a vehicle which is disabled upon the roadway or which is parked or disabled within 10 feet of a roadway." 16. Use of Fuses (25305). "(a) No person shall place, deposit, or display upon or adjacent to any highway any lighted fuses, except as a warning to approaching vehicular traffic or railroad trains, or both, of an existing hazard upon or adjacent to the highway or highway -railroad crossing. b. It is unlawful to use any fuse which produces other than a red light." 17. Brakes (26453, 26454, 26458). Disabled motor vehicles equipped with power brakes are exempt from the provisions of Vehicle Code Section 26458 which require a single control on the towing vehicle to operate the brakes on the towed vehicle. Such combinations must meet the stopping distance requirement of 50 feet from an initial speed of 20 miles per hour. The service brakes on the tow truck shall be adequate to control the movement of and stop and hold the combination of vehicles under all conditions and on any grade on which they are operated. Brakes are required to be maintained in good working order at all times. 18. Broom, Shovel and Extinguisher (27700). "(a) Tow trucks shall be equipped with and carry all of the following: a. One or more brooms, and the driver of the tow truck engaged to remove a disabled vehicle from the scene of an accident shall remove all glass and debris deposited upon the roadway by the disabled vehicle which is to be towed. b. One or more shovels, and whenever practical the tow truck driver engaged to remove any disabled vehicle shall spread dirt B-9 upon that portion of the roadway where the oil or grease has been deposited by the disabled vehicle. c. One or more fire extinguishers of the dry chemical or carbon dioxide type with an aggregate rating of at least 4-B, C units and bearing the approval of a laboratory nationally recognized as properly equipped to make such approval. d. A person licensed as a repossession agency pursuant to Chapter 11 (commencing with Section 7500) of Division 3 of the Business and Professions Code is exempt from this section." 19. Signs, Tow Trucks (27907). "There shall be displayed in a conspicuous place on both the right and left side of a tow truck or an automobile dismantler's tow vehicle used to tow vehicles a sign showing the name of the company or the owner or operator of the tow truck or the automobile dismantler's tow vehicle. The sign shall also contain the business address and telephone number of the owner or driver. The letters of the sign shall be not less than 2 inches in height and the lettering shall be in contrast to the color of the background upon which they are placed." NOTE: California Vehicle Code Section 25 prohibits the display of any sign, mark, or advertisement indicating an official connection between any tow service and the California Highway Patrol. 20. Safety Chains (29004). a. "Every towed vehicle shall be coupled to the towing vehicle or tow truck by means of a safety chain, cable, or equivalent device in addition to the regular drawbar, tongue or other connection. b. All safety connections and attachments shall be of sufficient strength to control the towed vehicle in event of failure of the regular hitch, coupling device, drawbar, tongue or other connection. All safety connections and attachments also shall have a positive means of ensuring that the safety connection or attachment does not become dislodged while in transit. (c) No more slack shall be left in a safety chain, cable or equivalent device than is necessary to permit proper turning. When a drawbar, as defined in Section 300, is used as the towing connection, the safety chain, cable or equivalent device shall be connected to the towed and towing vehicle and to the drawbar so as to prevent the drawbar from dropping to the ground if the drawbar falls." B-10 ATTACHMENT "C" I. GENERAL EQUIPMENT SPECIFICATIONS AND USE REQUIREMENTS A. Tow Truck and Car Carrier Classifications Tow truck and car carrier classifications are based on the truck chassis GVWR, and the classification system used by the American Trucking Association (ATA) and truck manufacturers. ATA and Manufacturers Classifications a. Class 3 - 10,000 - 14,000 pounds GVWR b. Class 4 - 14,001 - 16,000 pounds GVWR c. Class 5 - 16,001 - 19,500 pounds GVWR d. Class 6 - 19,501 - 26,000 pounds GVWR e. Class 7 - 26,001 - 33,000 pounds GVWR f. Class 8 - 33,001 or more GVWR B. Equipment Limitations RPD Rotation Classifications (Class A Tow Trucks) (Class A Tow Trucks) (Class A Tow Trucks) (Class B Tow Trucks) (Class B Tow Trucks) (Class C & D Tow Trucks) 1. All towing equipment, recovery equipment, and carrier ratings are based on structural factors only. Actual towing, carrying, and recovery capacity may be limited by the capacity of the chassis and the optional equipment selected. C. Towing Limitations 1. The total weight of the truck, including the lifted load, shall fall within the GVWR and not exceed either the front axle weight ratings (FAWR) or rear axle weight ratings (RAWR). 2. The truck must meet all applicable state and/or federal standards. 3. The front axle load must be at least 50% of its normal or unladen weight after the load is lifted. 4. Any violation of this element is cause for suspension. D. Identification Labels 1. Each piece of towing equipment shall have a label or identification tag permanently affixed to the equipment in a prominent location to identify the manufacturer, serial number, model, and rated capacity. E. Recovery Equipment Rating C-1 1. The basic performance rating of the recovery equipment is the weight the equipment can lift in a winching mode, when the boom is static at a 30 degree elevation with the load lines vertical and the lifting cables sharing the load equally, measured with a live load (weight or load cell). a. The structural design of the recovery equipment must have a higher load capacity than the performance rating(s). b. Winches shall conform to or exceed the specifications set forth by the Society of Automotive Engineers (SAE) Handbook, SAE J706. c. All ratings for cable and chain assemblies are for the undamaged assembly condition. All cable and chain assemblies should be the same type, construction, and rating as specified by the original equipment manufacturer (OEM) for the equipment. F. Safety Chains 1. Safety chains shall be rated at no less than the rating specified by the OEM. a. Two safety chains shall be used for vehicles being towed. The safety chains shall be securely affixed to the truck bed frame or wrecker boom, independent of the towing sling, bar or hitch, wheel lift, or underlift towing equipment. The towed vehicle shall be secured to the towing equipment independent of the safety chains by either two chains or two straps. b. Vehicles being transported on slide back carriers shall be secured by four tie -down chains or straps independent of the winch or loading cable. c. All safety connections and attachments shall have a positive means, of sufficient strength, to ensure that the safety connection or attachment cannot become disengaged while in transit. G. Control/Safety Labels 1. All controls shall be clearly marked to indicate proper operation, as well as any special warnings or cautions. H. Signs 1. All tow trucks shall display signs on both sides containing the operator's company name, business address, and telephone number. The signs shall be C-2 permanently affixed and in compliance with the requirements of CVC section 27907. I. Wire Rope (Cable) 1. Wire rope shall be maintained in good condition. Only wire rope with swaged ends, wedge locks, or braided ends, with metal sleeves in the loops, shall be approved for use by the RPD. Consistent with the California Code of Regulations, Title 13, Section 1305(b), wire rope is not in good condition when it is stranded, knotted, crushed, excessively rusty, chinked, badly worn, when there are 12 or more wires broken in lay length, or where there is other visible evidence of loss of strength. II. TOW TRUCK CLASSIFICATIONS AND EQUIPMENT SPECIFICATIONS A. The Operator shall maintain five (5) tow trucks during the term of the Agreement. Three trucks shall be Class A, one truck shall be Class B and one truck shall be a Class C. A truck of a higher class may be counted as a lower class truck on a one-to-one basis. All tow trucks shall be based and maintained in the City of Redlands. B. Class A Tow Trucks 1. Minimum Equipment Specifications a. 10,000 pound GVWR chassis. b. 4-ton recovery equipment rating. c. Hydraulic or mechanical winch(es). d. 100 ft. 3/8" 6 x 19 cable or original equipment manufacturer's (OEM) specifications. e. Tow chains, 5/16" alloy or OEM specifications, J/T hook assembly. f. Safety chains, 5/16" alloy or OEM specifications. g. Tow sling rating 3,000 pounds, when equipped. h. Wheel lift safety straps or equivalent mechanical device. i. All required wheel safety straps, or equivalent wheel retention device, tie -down straps, and safety chains shall be used during towing operations. j. Tow dolly. k. One 3-ton snatch block. 1. Wheel lift rating - retracted 3,000 pounds. 85" extension* 3,000 pounds. * Measured from the center line of the rear axle of the towing vehicle to 10 inches behind the back face of the lifting bar. C. Class A Car Carrier - One Car C-3 1. Minimum Equipment Specifications a. 10,000 pound GVWR chassis. b. Hydraulic or mechanical winch. c. 50 ft. 3/8" 6 x 19 cable or OEM specifications. d. J/T hook loading bridle/chains. e. Safety chains, 5/16" alloy or OEM specifications; four safety chains for the vehicle being transported. f. All required tie -down straps and safety chains shall be used as required during towing operations. D. Class A Car Carrier - Two Cars 1. Minimum Equipment Specifications a. 16,001 pound GVWR chassis. b. Hydraulic or mechanical winch. c. 50 ft. 3/8" 6 x 19 cable or OEM specifications. d. J/T hook loading bridle/chains. e. Safety chains 5/16" alloy or OEM specifications; four safety chains for the vehicle being transported and two safety chains for the vehicle being towed. i. All required tie -down straps and safety chains shall be used during towing operations. E. Class B Tow Truck 1. Minimum Equipment Specifications a. 19,501 pound GVWR chassis. b. Air brakes or hydraulic w/air hookup package. c. 14-ton recovery equipment rating. d. Hydraulic or mechanical winch(es). e. 150 ft. 7/16" 6 x 19 cable or OEM specifications. f. Tow chains, 1/2" alloy or OEM specifications. g. Safety chains, 1/2" alloy or OEM specifications. h. Tow sling rating 7,000 pounds. i. Two 8-ton snatch blocks. j. Wheel lift safety straps or equivalent mechanical device. i. All required wheel safety straps, or equivalent wheel retention device, tie -down straps, and safety chains shall be used during towing operations. C-4 k. Wheel lift or under lift rating retracted 10,000 pounds. 85" extension* 8,000 pounds. * Measured from the center line of the rear axle of the towing vehicle to 10 inches behind the back face of the lifting bar or from the center line of the rear axle to the center of the lift forks. F. Class B Car Carrier 1. Minimum Equipment Specifications a. 19,501 pound GVWR chassis. b. Hydraulic or mechanical winch. c. 50 ft. 3/8" 6 x 19 cable or OEM specifications. d. J/T hook loading bridle/chains. e. Safety chains, 5/16" alloy or OEM specifications; four safety chains for each vehicle being transported and two safety chains for the vehicle being towed. 1. All required tie -down straps and safety chains shall be used during towing operations. G. Class C Tow Truck 1. Minimum Equipment Specifications a. 33,000 pound GVWR chassis. b. Air brakes w/air hookup package and single control compressor. c. 25-ton recovery equipment rating. d. Hydraulic or mechanical winch(es). e. 200 ft. 5/8" 6 x 19 cable or OEM specifications. f. Tow chains, 5/8" alloy or OEM specifications. g. Safety chains, 5/8" alloy or OEM specifications. h. Tow sling rating 12,000 pounds. i. Two 12-ton snatch blocks. j. Under lift rating - retracted 25,000 pounds. 100" extension* 12,000 pounds. * Measured from the center line of the rear axle to the center of the lift forks. H. Class D Tow Truck 1. Minimum Equipment Specifications a. 50,000 pound GVWR chassis. C-5 b. Air brakes w/air hookup package. c. 300-ton recovery equipment rating. d. Hydraulic or mechanical winch(es). e. 250 ft. 3/4" 6 x 19 cable or OEM specifications. f. Tow chains, 5/8" alloy or OEM specifications. g. Safety chains, 5/8" alloy or OEM specifications. h. Tow sling rating 20,000 pounds. i. Two 12-ton snatch blocks. j. Under lift rating - retracted 32,000 pounds. 100" extension* 16,000 pounds. * Measured from the center line of the rear axle to the center of the lift forks. III. AUXILIARY EQUIPMENT A. Required Equipment All Classes 1. Extension - Brake and tail lamps. 2. Fire extinguisher (Approved 4-B, C rating or better). 3. Flashlight. 4. Broom. 5. Shovel. 6. Wrecking bar (large pry bar). 7. Reflective triangles. 8. Equivalent of six 30-minute flares. 9. Covered trash can(s) with absorbent. 10. Shop rags and/or paper towels. 11. Shop to truck communications (C/B and cellular phones excluded). B. Service and Other Equipment - (For service calls, each tow truck shall be equipped with the following service equipment): 1. Adequate emergency supply of fuel in an approved container. 2. Booster battery or hot box starting system. 3. Hydraulic jack capable of handling passenger cars and light trucks, 4. Metric and standard lug wrenches. 5. Rubber mallet/hub cap tool. 6. Lockout tools. 7. Motorcycle straps (Class A only). 8. Sledge hammer. 9. Tool kit may include: a. Assorted open end wrenches; standard, 1/4" - 7/8" and Metric, 6-19 mm. b. Assorted screwdrivers; Straight blade and Phillips. C-6 c. Crescent wrench. d. Ball peen hammer. e. Pliers. f. Battery and terminal cleaning tools. g. Mechanic's wire. h. Plastic electrical tape/duct tape. i. Tire valve core tool. j. Miscellaneous fuses. k. Small pry bar. 1. Socket Sets; 1/4" - 1" and 6-19 mm. m. Ratchet and extensions. C. Class A 1. Required Equipment a. One 3-ton rated snatch block. b. Towing sling - J/T hook tow chain assembly, a 4"x4"x48" and a 4"x4"x60" wooden crossbeam, a pair of spacer blocks, a steering wheel clamp, a towing dolly, and safety chains. c. Wheel lift - Wheel safety straps or equivalent mechanical device, steering wheel clamp, towing dolly, and safety chains. d. Car carrier - J/T hook loading bridle, a 4"x4"x48" and a 4"x4"x60" wooden crossbeam, a pair of spacer blocks, and two pairs of safety chains. D. Class B 1. Required Equipment a. Towing sling - J/T hook tow chain assembly, a 4"x4"x48" and a 4"x4"x60" wooden crossbeam, a pair of spacer blocks, a steering wheel clamp, a towing dolly, and safety chains. b. Wheel lift - Wheel safety straps or equivalent mechanical device, steering wheel clamp, towing dolly, and safety chains. c. Truck hitch - Tow chain assembly, 4"x4"x60" and 6"x6"x60" wooden crossbeams (as necessary), aluminum tow angle(s), and safety chains. d. Under lift - Assortment of lift forks/adapters, safety tie -down chains, and safety chains. e. Two 8-ton rated snatch blocks. f. Axle covers/caps. g. Air hoses and necessary fittings to provide air to the towed vehicle. E. Classes C and D C-7 1. Required Equipment a. Towing sling - Tow chain assembly, a 4"x4"x60" and a 6"x6"x60" wooden crossbeam, a pair of spacer blocks, a steering wheel clamp, and safety chains. b. Truck hitch - Tow chain assembly, 4"x4"x60" and 6"x6"x60" wooden crossbeams (as necessary), aluminum tow angle(s), and safety chains. c. Under reach - Assortment of lift forks/adapters, safety tie -down chain(s), and safety chains. d. Steering wheel clamp. e. Two 12-ton rated snatch blocks. f. Axle covers/caps. g. Air hoses and necessary fittings to provide air to the towed vehicle. ATTACHMENT "D" Applicant's Instruction for Completing the CHP 234A and RPD 234B I. GENERAL INFORMATION A. The following instructions are being provided to assist you in the accurate completion of the necessary forms. Please be sure to sign and date the application form as indicated. You should thoroughly read and understand the Tow Service Agreement prior to submitting your application. After completing the application form (CHP 234A), return the entire package, along with the certificate of insurance as specified in Element 9 of the Tow Service Agreement, to the RPD for approval. Incomplete applications will not be accepted. If your company receives preliminary approval, an inspection of your facilities and equipment will be scheduled. II. SPECIFIC INSTRUCTIONS FOR FORMS PREPARATION A. Application for Rotation Tow Listing (CHP 234A) 1. Completely fill out and sign the CHP 234A. Incomplete applications will not be accepted. All information on the CHP 234A must be complete. Any misrepresentation on the application will be grounds for criminal and/or disciplinary action. B. Rotation Tow List - Tow Truck Inspection Guide (RPD 234B) 1. Upon preliminary approval, the RPD will provide you with a CHP 234B, Tow Truck Inspection Guide for each tow truck. 2. You should complete the top section of the CHP 234B (Tow Truck Inspection Guide) with company and vehicle information prior to the scheduled inspection date. 3. The following instructions will assist you in preparing this section of the form: a. Company name as it shows on application. b. Year vehicle manufactured. c. Make of vehicle. d. Model of vehicle. e. License number. f. Vehicle identification number. g. Gross vehicle weight rating as rated by the manufacturer. h. Check the appropriate equipment type. C-9