HomeMy WebLinkAboutContracts & Agreements_170-2015AGREEMENT TO PERFORM PROFESSIONAL SERVICES
This agreement for the provision of public safety camera system administration services
("Agreement") is made and entered in this August , 2015 ("Effective Date"), by and
between the City of Redlands, a municipal corporation ("City)" and Leverage Information
Services ("Consultant"). City and Consultant are sometimes individually referred to herein as a
"Party" and, together, as the "Parties." In consideration of the mutual promises contained herein,
City and Consultant agree as follows:
ARTICLE 1 — ENGAGEMENT OF CONSULTANT
1.1 City hereby engages Consultant to provide public safety camera system administration
services for City's Department of Innovation and Technology (the "Services").
1.2 The Services shall be performed by Consultant in a professional manner, and Consultant
represents that it has the skill and the professional expertise necessary to provide the
Services to City at a level of competency presently maintained by other practicing
professional consultants in the industry providing like and similar types of Services.
ARTICLE 2 — SERVICES OF CONSULTANT
2.1 The Services that Consultant shall perform are more particularly described in Exhibit
"A," entitled "Scope of Services," which is attached hereto and incorporated herein by
reference.
2.2 Consultant shall comply with applicable federal, state and local laws and regulations in
the performance of this Agreement including, but not limited to State prevailing wage
laws.
ARTICLE 3 —RESPONSIBILITIES OF CITY
3.1 City shall make available to Consultant information in its possession that may assist
Consultant in performing the Services.
3.2 City designates Danielle Garcia, Chief Innovation Officer, as City's representative with
respect to performance of the Services, and such person shall have the authority to
transmit instructions, receive information, interpret and define City's policies and
decisions with respect to performance of the Services.
ARTICLE 4 — PERFORMANCE OF SERVICES
4.1 This Agreement shall commence on its Effective Date and shall continue for one (1) year.
4.2 If Consultant's Services include deliverable electronic visual presentation materials, such
materials shall be delivered in a form, and made available to the City, consistent with
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City Council adopted policy for the same. It shall be the obligation of Consultant to
obtain a copy of such policy from City Staff.
ARTICLE 5 — PAYMENTS TO CONSULTANT
5.1 The total compensation for Consultant's performance of the Services shall not exceed the
amount of Forty Four Thousand dollars ($44,000). City shall pay Consultant on a time
and materials basis up to the not to exceed amount, in accordance with Exhibit `B"
entitled "Project Costs and Hourly Rates." Exhibit "B" is attached hereto and
incorporated herein by this reference.
5.2 Consultant shall submit monthly invoices to City describing the Services performed
during the preceding month. Consultant's invoices shall include a brief description of the
Services performed, the dates the Services were performed, the number of hours spent and
by whom, and a description of reimbursable expenses related to the Services. City shall
pay Consultant no later than thirty (30) days after receipt and approval by City of
ConsuItant's invoice.
5.3 Any notice or other communication required, or which may be given, pursuant to this
Agreement shall be in writing. Any such notice shall be deemed delivered (i) on the date
of delivery in person; (ii) five (5) days after deposit in first class registered mail, with
return receipt requested; (iii) on the actual delivery date if deposited with an overnight
courier; or (iv) on the date sent by facsimile, if confirmed with a copy sent
contemporaneously by first class, certified, registered or express mail; in each case
properly posted and fully prepaid to the appropriate address set forth below, or such other
address as a Party may provide notice in accordance with this section:
L Ut
Danielle Garcia, Chief Innovation Officer
Department of Innovation and Technology
City of Redlands
35 Cajon Street, Suite 222
PO. Box 3005 (mailing)
Redlands, CA 92373
Consultant
Doug Chesler, President and CEO
Leverage Information Systems
18815 139th Avenue NE, Suite B
PO Box 630 (mailing)
Woodinville, WA 98072
ARTICLE 6 — INSURANCE AND INDEMNIFICATION
6.1 Insurance required by this Agreement shall be maintained by Consultant for the duration
of its performance of the Services. Consultant shall not perform any Services unless and
until the required insurance listed below is obtained by Consultant. Consultant shall
provide City with certificates of insurance and endorsements evidencing such insurance
prior to commencement of the Services. Insurance policies shall include a provision
prohibiting cancellation or modification of the policy except upon thirty (30) days prior
written notice to City.
1)
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6.2 Workers' Compensation and Employer's Liability insurance in the amount that meets
statutory requirements with an insurance carrier acceptable to City, or certification to
City that Consultant is self -insured or exempt from the workers' compensation laws of
the State of California. Consultant shall provide City with Exhibit "C," entitled
"Workers' Compensation Insurance Certification," which is attached hereto and
incorporated herein by this reference prior to occupancy of the Premises.
6.3 Consultant shall secure and maintain comprehensive general liability insurance with
carriers acceptable to City. Minimum coverage of One Million Dollars ($1,000,000) per
occurrence and Two Million Dollars ($2,000,000) aggregate for public liability, property
damage and personal injury is required. City shall be named as an additional insured and
such insurance shall be primary and non-contributing to any insurance or self-insurance
maintained by City.
6.4 Consultant shall secure and maintain professional liability insurance throughout the Term
of this Agreement in the amount of One Million Dollars ($1,000,000) per claim made.
6.5 Consultant shall have business auto liability coverage, with minimum limits of One
Million Dollars ($1,000,000) per occurrence, combined single limit bodily injury liability
and property damage liability. This coverage shall include all Consultant owned vehicles
used in connection with Consultant's provision of the Services, hired and non -owned
vehicles, and employee non -ownership vehicles. City shall be named as an additional
insured and such insurance shall be primary and non-contributing to any insurance or self
insurance maintained by City.
6.6 Consultant shall defend, indemnify and hold harmless City and its elected officials,
employees and agents from and against any and all claims, losses or liability, including
attorneys' fees, arising from injury or death to persons or damage to property occasioned
by any negligent act or omission by, or the willful misconduct of, Consultant, or its
officers, employees and agents in performing the Services.
ARTICLE 7 -- CONFLICTS OF INTEREST
7.1 Consultant covenants and represents that it does not have any investment or interest in
any real property that may be the subject of this Agreement or any other source of
income, interest in real property or investment that would be affected in any manner or
degree by the performance of Consultant's Services. Consultant further covenants and
represents that in the performance of its duties hereunder, no person having any such
interest shall perform any Services under this Agreement.
7.2 Consultant agrees it is not a designated employee within the meaning of the Political
Reform Act because Consultant:
A. Does not make a governmental decision whether to:
(i) approve a rate, rule or regulation, or adopt or enforce a City law;
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(ii) issue, deny, suspend or revoke any City permit, license, application,
certification, approval, order or similar authorization or entitlement;
(iii) authorize the City to enter into, modify or renew a contract;
(iv) grant City approval to a contract that requires City approval and to which
City is a party, or to the specifications for such a contract;
(v) grant City approval to a plan, design, report, study or similar item;
(vi) adopt, or grant City approval of, policies, standards or guidelines for City
or for any subdivision thereof.
B. Does not serve in a staff capacity with City and in that capacity, participate in
making a governmental decision or otherwise perform the same or substantially
the same duties for City that would otherwise be performed by an individual
holding a position specified in City's Conflict of Interest Code under Government
Code section 87302.
7.3 In the event City determines that Consultant must disclose its financial interests,
Consultant shall complete and file a Fair Political Practices Commission Form 700,
Statement of Economic Interests, with the City Clerk's office pursuant to the written
instructions provided by the City Clerk.
ARTICLE 8 — GENERAL. CONSIDERATIONS
8.1 In the event any action is commenced to enforce or interpret any of the terms or
conditions of this Agreement the prevailing Party shall, in addition to any costs and other
relief, be entitled to the recovery of its reasonable attorneys' fees, including fees for the
use of in-house counsel by a Party.
8.2 Consultant shall not assign any of the Services, except with the prior written approval of
City and in strict compliance with the terms and conditions of this Agreement.
8.3 Records, drawings, designs, cost estimates, electronic data files, databases and any other
documents developed by Consultant in connection with its performance of the Services,
and any copyright interest in such documents, shall become the property of City and shall
be delivered to City upon completion of the Services, or upon the request of City. Any
reuse of such documents, and any use of incomplete documents, shall be at City's sole
risk.
8.4 Consultant is for all purposes under this Agreement an independent contractor and shall
perform the Services as an independent contractor. Neither City nor its agents shall have
control over the conduct of Consultant or Consultant's employees, except as herein set
forth. Consultant shall supply all necessary tools and instrumentalities required to
perform the Services. Assigned personnel employed by Consultant are for its account
only, and in no event shall Consultant or personnel retained by it be deemed to have been
employed by City or engaged by City for the account of, or on behalf of City. Consultant
shall have no authority, express or implied, to act on behalf of City in any capacity
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whatsoever as an agent, nor shall Consultant have any authority, express or implied, to
bind City to any obligation.
8.5 This Agreement may be terminated by City, in its sole discretion, by providing not less
than five (5) days prior written notice to Consultant of City's intent to terminate. If this
Agreement is terminated by City, an adjustment to Consultant's compensation shall be
made, but (1) no amount shall be allowed for anticipated profit or unperformed Services,
and (2) any payment due Consultant at the time of termination may be adjusted to the
extent of any additional costs to City occasioned by any default by Consultant. Upon
receipt of a termination notice, Consultant shall immediately discontinue its provision of
the Services and, within five (5) days of the date of the termination notice, deliver or
otherwise make available to City, copies (in both hard copy and electronic form, where
applicable) of project related data, design calculations, drawings, specifications, reports,
estimates, summaries and such other information and materials as may have been
accumulated by Consultant in performing the Services. Consultant shall be compensated
on a pro-rata basis for Services completed up to the date of termination.
8.6 Consultant shall maintain books, ledgers, invoices, accounts and other records and
documents evidencing costs and expenses related to the Services for a period of three (3)
years, or for any longer period required by law, from the date of final payment to
Consultant pursuant to this Agreement. Such books shall be available at reasonable times
for examination by City at the office of Consultant.
8.7 This Agreement, including the Exhibits incorporated herein by reference, represents the
entire agreement and understanding between the Parties as to the matters contained
herein, and any prior negotiations, written proposals or verbal agreements relating to such
matters are superseded by this Agreement. Except as otherwise provided for herein, any
amendment to this Agreement shall be in writing, approved by City and signed by City
and Consultant.
8.8 This Agreement shall be governed by and construed in accordance with the laws of the
State of California.
8.9 If one or more of the sentences, clauses, paragraphs or sections contained in this
Agreement is declared invalid, void or unenforceable by a court of competent
jurisdiction, the same shall be deemed severable from the remainder of this Agreement
and shall not affect, impair or invalidate the remaining sentences, clauses, paragraphs or
sections contained herein, unless to do so would deprive a Party of a material benefit of
its bargain under this Agreement.
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IN WITNESS WHEREOF, duly authorized representatives of City and Consultant have signed
in confirmation of this Agreement.
CITY OF REDLANDS LEVERAGE INFORMATION SYSTEMS
By: B�; .G` / ./
N nri e Mai Inez, City Ma ger Doug hesler, President and CEO
Attest:
ne Donaldson,
eputy City Clerk
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Exhibit A— Scope of Services
Preventative Maintenance Planning:
Provide a plan for preventative maintenance for all cameras, servers, storage devices and System components.
(To include a quarterly cleaning of all camera lenses and domes where applicable, and scheduling and
coordinating refreshes of servers, routers, switches, and cameras as needed)
Based on a list of equipment provided by the City, LEVERAGE in conjunction with the City will evaluate the
need and requirement for Preventative maintenance and develop a plan. Examples of recommended
preventative maintenance items are:
• Removal of dust/dirt from servers, routers, switches, and other network devices
• Quarterly camera lens cleanings
• Camera view alignment
• Audio testing
• Replacement of damaged or old camera domes/lens
• Re-weatherization of NEMA enclosures in cases were weatherproofing shows signs of wear or failure
• Software/firmware version control to network devices including cameras, switches, routers, servers,
and NVR's
• Review of wireless network channelization
• Assessment of current health of City viewing stations
LEVERAGE will work with the City of Redlands to provide annual quotes to ensure all applicable OEM service
agreements are active. Assessment of reported system failures resulting in equipment failure can be
accomplished via the Time & Material rates listed below which includes equipment removal, re -installation,
and bringing the equipment back online.
Leverage is certified to support all OEM equipment comprising the Redlands City Wide Public Safety Camera
System and can provide support based upon an equipment listing provided by the City. LEVERAGE will work
with the City to provide annual quotes to ensure all applicable OEM service agreements are active. Assessment
of reported system failures resulting in equipment failure can be accomplished via the Time & Material rates
listed in our response which includes equipment removal and re -installation and bringing the equipment back
online.
Preventative Maintenance:
Conduct bi-annual evaluation of overall system's operation and efficiency which includes a visual/actual
performance check of up to 62 of the City's most critical cameras from its network of 120 cameras in total
(cameras listed below), audio system, recording system, intrusion detection system and recording retention
system. The consultant will also catalog and inventory spare components/parts specific to the department's
video surveillance technologies.
Public Safety Camera System - Camera Cleaning and Inspection Schedule:
...
Camera Camera
Sequence Access Location . Description ...T e IP Address LatiWde . N `: Longitude
1
Bucket Truck
Downtown
Citrus and Orange
10.15,14.128
34.05566025
-117.182754E
2
Bucket Truck
Downtown
Orange and State
PTZ
10.15.3.129
34.05636944
-117.1826806
3
Bucket Truck
Downtown
Hales Park
PTZ
10.15.12.135
34,05650536
-117.1813417
4
Building
Downtown
Orange and Redlands
PTZ
10.15.3.128
34.05747778
-117,18275
5
Bucket Truck
Downtown
328 Orange
PTZ
10.15.11,135
34.05805556
-217.1820583
6
Bucket Truck
Downtown
Orange and Oriental
PTZ
10.15.11.136
34.05856667
•117.1827444
7
Bucket Truck
Downtown
Oran eandStuart
10.15.3.130
34.05977631
-117.1924493
8
Bucket Truck
Downtown
Oriental and Eureka
PTZ
10.15.11.132
34.05861944
-117.1861083
9
Bucket Truck
Downtown
Texas and Redlands
PTZ
10.15.11.133
.14.05754444
-117.1911222
10
Ladder
Downtown
iennie Davis Park
10.15.15.128
34.05869444
417.1955611
11
Bucket Truck
California and Orange Tree Lane
12
Bucket Truck
Lu onia and Alabama
13
Bucket Truck
Lu onia and Citrus Plaza
14
Bucket Truck
Downtown
Colton and Texas
PTZ
10.15.9.128
34.06295833
-117.1910861
15
Bucket Truck
Downtown
Colton and 6th
PTZ
10,15.9.129
34.06291944
-117,1805
16
Bucket Truck
Downtown
Redlands and 6th
PTZ
10.15.12.130
34.05740SS6
-117.1802085
17
Ladder
Downtown
6th and State Ifront PTZ
PTZ
10,15.12.143
34.05651111
-117,1804472
18
Bucket Truck
Downtown
Citrus and 6th Street
PTZ
10,15,12,128
34.05545
-117.1802
19
Bucket Truck
Downtown
Redlands and Citrus
PTZ
10.15.11,128
34,05537778
-117.1754194
20
Bucket Truck
Downtown
Citrus and Church
10.15.11.129
34.05541611
-117.1736B32
21
Bucket Truck
Downtown
Citrus and university
22
Bucket Truck
Downtown
Redlands and Fern
PTZ
10.15.11.130
34.05343628
-117,1738129
23
Ladder
Lincoln Shrine East
PTZ
10.15.9.133
34.05406389
-117.18335
24
Bucket Truck
Downtown
4th and Vine
PTZ
10,15.14.129
34-054575
-117.1936389
25
Ladder
Downtown
Smile Statue
10.1S.14,132
34A5456111
-117.1945778
26
Bucket Truck
Downtown
UbrarV East
PTZ
10.15.14.134
34.054475
-117.1B42778
27
Bucket Truck
Downtown
Library West
PTZ
10.15.14.135
34.05448333
-117.1842667
28
Ladder
Downtown
Rear Bowl PTZ
PTZ
10.25.9.135
34.05352222
-117.1843472
29
Ladder
Downtown
Lincoln Shrine west
10.5.9.132
34.05379486
-117.1840897
30
Ladder
Downtown
Smile Park Hi
10.15.14.130
34,05265
-117.195775
31
Ladder
Downtown
Smile Park#2
10.15.14.140
34.OSMOSS
-117.1855139
32
Ladder
Prospect Park
Overlook 1
10.25.16,128
34.03859722
-117.172SS33
33
Ladder
Prospect Park
Ampitheatre
10.15,16.132
34.03802778
-117.1723194
34
Ladder
Prospect Park
Overlook 3
10.15.16.129
34.03925556
-117.1719139
35
Ladder
Prospect Park
Crossroads
Fixed Box
10,15.16.130
34.03840278
-117.1724222
36
Ladder
Prospect Park
Overlook 2 PTZ
PTZ
10.15.16.131
34.03859722
-117.1723833
37
Ladder
Prospect Park
Tree
10.15.16.133
34.03B225
-117.1713389
38
Ladder
Prospect Park
Garden
10,15.16.134
34.03953899
-117.1719111
39
Ladder
Prospect Park
Fla pole
10.15.16.13E
34,03811667
-117.1716417
40
Ladder
Downtown
Cii Bank Northeast
PTZ
10.15.12.140
34,05621667
-117.1786528
41
Ladder
Downtown
City Bank Southwest
PTZ
10.15.12.141
34.OSS95
-117.179125
42
Bucket Truck
EOC
Tower PTZ
PTZ
10.15.10.128
34.05958056
-117.2017917
43
Bucket Truck
EOC
EOC Employee Parkin Lot (North)
10,15.15.130
34.05981389
-117.2004444
44
Bucket Truck
EOC
EOC Employee ParkingLot(South)
10.15.1S.129
34,06019444
-117.2004444
45
Bucket Truck
Downtown
Senior Center
10.15.14.138
34,05379167
-117.1849139
46
Ladder
Downtown
Bowl East
10.15,14.137
34.CS381111
-117.164775
47
Ladder
Downtown
Bowl West
10,15.14.136
34.05369722
•117.1SS4389
48
Ladder
Ford Park
Ford Park Restroom
49
Ladder
Ford Park lFord
Park Tennis Court
50
EOC
EOC Entrance
Fixed Box
10.15.10.129
34.05943885
-117,2016167
51
EOC
Dispatch Entrance
Fixed Box
10.15.10130
34.05949722
-117.2015
52
EOC
Interview Room 2
Covert
10.15.10,131
34.05976111
-117.2015306
53
EOC
Interview Room 1
Covert
10.15-10.132
34.05976111
-117.2015306
54
EOC
Interview Room 3
Covert
10.15.10.133
34,05976111
-117.2015306
55
EOC
Interview Room Hallway
Fixed Box
10.15.10.134
34.05976111
-117.2015306
56
EOC
East Entrance/Interview Rooms
Fixed Box
10.15.10,135
34.05975
-117.2013833
57
EOC
North Entrance Door East
Fixed Box
10,15,10,136
34.05979167
-117.2015833
58
EOC
East Entrance Door
Fixed Box
10.1510.137
34.05991667
-117.2014899
59
EOC
North Entrance Door West
Fixed Box
10.15.10.139
34.05979167
-117.2016028
60
EOC
South Entrance Door
Fixed Box
10.15,10.139
34.05991667
-117.2014899
61
EOC
Public Entrance Gate
Fixed Sox
i0.15.10.140
34.05991667
-117.2014889
62
EOC
Outdoor Evidence Stora a
Fixed Box
10.15.10.141
34.060075
117.2013528
Camera Inspection / Cleaning to include:
• External housing and mounting hardware
+ Check for loose or missing mounting hardware.
• Inspect for corrosion.
Inspect for physical damage
• Check path to power source
Inspect conduit for damage and/or wear
• Check for missing or loose hardware
• If wireless check the following:
+ Cables properly weatherized
• Loose or missing hardware
• Inspect for corrosion
o inspect for physical damage
• Clean and Inspect cameras listed above
• Condition of lens/dome
+ Document Lens/Dome that will require replacement.
City will:
• Provide Traffic Management (if required)
• Ensure access to cameras (cameras not accessible will not be inspected/cleaned)
o Building cameras
• Roof access if necessary
• Permission (if required)
o Street Level Cameras
• Access may be limited due to: Special Events, Construction, Maintenance of City Assets, etc.
Service Levels Defined for as -needed Network & System Administration
On an as -needed basis, City will engage consultant in the performance of Network and System Administration
tasks to assist the IT Staff with maintaining a fully functioning Public Safety Camera System. The service levels
below will define the City's and Consultant's expectation for addressing as -needed Network & System
administration support.
Priority (EMERGENCY) Response On -Site
SAM to 5PM PST, M-F. LEVERAGE will provide priority response network support onsite from 8 a.m. to 5 p.m.
PST, M-F, with a 30-minute phone response for critical issues and 2-hour onsite response (after phone call
determines it's required) for critical issues for locations within 60 miles of a LEVERAGE office.
After Hours. LEVERAGE will provide after Hours (between 5pm and Sam PST) and Holiday Priority Response with
a 30-minute phone response for critical issues and 2-hour onsite response (after call determines it is required)
for critical issues available for locations within a 60 mile radius of LEVERAGE offices.
LEVERAGE Service Criticality Definitions
• Critical (EMERGENCY) Incident: Critical incidents will be defined as a system failure that has a critical
business impact to the customer. The customer is responsible for defining whether or not the impact is
critical in nature. If it is determined to be critical, it will be treated as such by LEVERAGE.
• Major (URGENT) Incident: Major incidents will be defined to be a fault that affects or threatens any
major System component. Typically, such faults have a major impact on System performance, reliability,
or user service levels and require the most prompt attention. For the telephony system and messaging
system, this includes, but is not limited to, system processors (both hardware and software), local and
remote concentrators/switches/nodes, internodal links and associated network equipment and
circuitry, attendant consoles, call detail recording equipment, power supplies and battery backup, a fault
in any equipment or software that causes loss or substantial deterioration of service to more than ten
percent (10%) of the user lines or trunk circuits, loss of a majority of service in any one location, loss of
any hardware or software component resulting in the loss of 25%or more lines in a single departmental,
loss of any feature system -wide, loss of a trunk group, or a failure in redundantly configured hardware
such that redundancy is not functional.
• Minor (ROUTINE) Incidents and Other Service -Affecting Conditions: Minor incidents will be defined to
be those that indicate a fault or matter requiring human intervention that does not fit into the category
of a major or critical incident as defined above. Other service -affecting conditions are those conditions
that require maintenance or repair of a System component but do not provide an alarm indication and
do not impact system performance or reliability to the extent of a major incident.
System Interruption Levels Defined
We typically define service interruption failures with some granularity with the intention of providing overall
guidance. In order to provide this framework, we select some metrics that are appropriate to the customer
environment, and use those metrics to determine how critical the interruption probably is, and based on that
level of criticality, whether or not an emergent type of response is appropriate vs. a scheduled and pre -
coordinated response.
What follows is our general criteria used to determine emergency, urgent, or routine types of service
interruptions, and the expected response times based on those levels of interruption.
It should be noted that these levels and response times are certainly not set in stone, and are intended as
guidelines. We recognize that there may be some outages that would not fall into the "Critical" level based on
just the metrics provided, but perhaps one of the two devices that is affected is a critical location and has a
significant operational impact. For those types of scenarios, we lookto the customer to identify the interruption
level as appropriate. If there are only two devices affected, but the customer identifies it as a "Critical" outage,
it shall be treated as such by LEVERAGE.
Critical, Major, Minor and Routine types of service interruptions:
Guaranteed Response Intervals
The response intervals contracted for are described in terms of hours and business hours. For the purpose of
this section, these terms are defined as follows:
• Response "Hours" refers to the maximum number of hours in the day that are allowed to elapse
between the time of receipt of service call and first response by qualified LEVERAGE personnel.
• Response "Business Hours" refers to the MAXIMUM number of normal business hours that are
allowed to elapse between the time of receipt of service call and first response by qualified LEVERAGE
personnel. Actual response times are significantly faster in almost every instance. Normal business
hours are those hours included in the normal business day defined as M-F / 8am-5pm / non -holiday.
Hourly Descriptions
• Business days are defined as M-F 8:00 a.m. — 5:00 p.m. PST and are subject to pricing already stated.
• After hours is defined as weekdays between 5:00 p.m. and 8:00 a.m. PST and Saturday and Sundays.
• Holidays are defined as "National Holidays" for the full 24 hours. 12:00am-12:00am.
SLA reviews conducted
• Quarterly Service Review (QSR) meetings with customers are a central part of LEVERAGE SLM.
• Report on and review SLA performance
• Forum for exchanging information about issues of concern, such as the need for user training or
worrying trends in performance or workload.
• LEVERAGE and the customer to share their plans for future change
• Ensure both sides have a common understanding and that there are no difficult surprises to manage.
Continual service improvement is a fundamental goal of our service management. A key objective of the
regular review meetings is to identify and agree service improvements and incorporate them into the service
improvement plan and service quality plan as part of the continual improvement stage of the service lifecycle.
Metrics
Frequency and severity of service breaches
Frequency and severity of threatened service breaches (near misses)
Number and percentage of SLA targets met
Customer satisfaction with the process in relation to managing levels of service
Frequency of service review meetings
Exhibit B — Project Costs and Hourly Rates
Preventative Maintenance Planning
$2,500.00 per year to provide plan for preventative maintenance for all cameras, servers, storage devices and System
components. (To include a quarterly cleaning of all camera lenses and domes where applicable, and scheduling and
coordinating refreshes of servers, routers, switches, and cameras as needed).
$500.00 For the per year cost above LEVERAGE will work with the City of Redlands to provide annual quotes to ensure all
applicable OEM service agreements are active. Assessment of reported system failures resulting in equipment failure
can be accomplished via the Time & Material rates listed below which includes equipment removal, re -installation, and
bringing the equipment back online.
Not -to -exceed $10,567 per year to conduct bi-annual evaluation of overall system's operation and efficiency which
includes a visual/actual performance check of up to 62 of the City's most critical cameras from its network of 120
cameras in total (cameras identified in LEVERAGE scope of work), audio system, recording system, intrusion detection
system and recording retention system. The consultant will also catalog and inventory spare components/parts specific
to the department's video surveillance technologies.
As -Needed Network and System Support & Administration
Not to exceed $ 30,433 on an as -needed basis, for consultant to perform Network and System Administration tasks to
assist the IT Staff with maintaining a fully functioning Public Safety Camera System. The service levels included in Exhibit
A — Scope of Services will define the City's and Consultant's expectation for addressing as -needed Network & System
administration support.
Consultant Hourly Rates
Service Level Hourly Pricing:
Labor Type
Labor Sku
Description
Routine
Urgent
Emergency
Engineering
LABOR-NSE
Simple Single -Location (Non -
$125.00
$125.00
$187.50
Wan) Network
Layer 17ech
LABOR-SMT
Unsupervised Structured Cable
$80.00
$80.00
$120.00
And/Or Fiber Optic Work
Project Management
LABOR -PM
Project Management/Scheduling
$175.00
$175.00
$262.50
Equipment Type
Equipment Sku
;Description
Pridng
Bucket Truck
RENTAL -BUCKET TRUCK
Bucket Truck Rental - Pricing per day
$270.00
EXHIBIT licit
WORKERS' COMPENSATION INSURANCE CERTIFICATION
Every employer, except the State, shall secure the payment of compensation in one or more of
the following ways:
(a) By being insured against liability to pay compensation by one or more insurers
duly authorized to write compensation insurance in this State.
(b) By securing from the Director of Industrial Relations, a certificate of consent to
self -insure, either as an individual employer, or as one employer in a group of
employers, which may be given upon furnishing proof satisfactory to the Director
of Industrial Relations of ability to self -insure and to pay any compensation that
may become due to his or her employees.
CHECK ONE
I am aware of the provisions of Section 3700 of the Labor Code which requires every
employer to be insured against liability for Workers' Compensation or to undertake self-
insurance in accordance with the provisions of that Code, and I will comply with such provisions
before commencing the performance of the work and activities required or permitted under this
Agreement. (Labor Code § 1861).
I affirm that at all times, in performing the work and activities required or permitted under
this Agreement, I shall not employ any person in any manner such that I become subject to the
workers' compensation laws of California. However, at any time, if I employ any person such
that I become subject to the workers' compensation laws of California, immediately I shall
provide the City with a certificate of consent to self -insure, or a certification of workers'
compensation insurance.
1 certify under penalty of periury under the laws of the State of California that the information
and representations made in this certificate are true and correct.
Leverage I tion Systems Date:
dv• G�
oug Csler, resident and CEO
I
I:\ca\d.jm\AgreementsTeverage IS Professional Services agreement 7.21.15.doc