HomeMy WebLinkAboutContracts & Agreements_182A-2025AGREEMENT TO PERFORM PROFESSIONAL SERVICES
This agreement for the provision of copier, printer and managed print services
("Agreement") is made and entered in this 161t' day of September, 2025 ("Effective Date"), by
and between the City of Redlands, a municipal corporation ("City") and Burtronics Business
Systems, a California corporation, ("Consultant"). City and Consultant are sometimes
individually referred to herein as a "Party" and, together, as the "Parties." In consideration of the
mutual promises contained herein, City and Consultant agree as follows:
ARTICLE 1 — ENGAGEMENT OF CONSULTANT
1.1 City hereby engages Consultant to provide managed print services for desktop printer
services for City (the "Services").
1.2 The Services shall be performed by Consultant in a professional manner, and Consultant
represents that it has the skill and the professional expertise necessary to provide the
Services to City at a level of competency presently maintained by other practicing
professional consultants in the industry providing like and similar types of Services.
ARTICLE 2 — SERVICES OF CONSULTANT
2.1 The Services that Consultant shall perform are more particularly described in Exhibit
"A," titled "Scope of Services," which is attached hereto and incorporated herein by this
reference.
2.2 Consultant shall comply with applicable federal, state and local laws and regulations in
the performance of this Agreement including, but not limited to, any applicable State
prevailing wage laws.
ARTICLE 3 — RESPONSIBILITIES OF CITY
3.1 City designates Danielle Garcia, Management Services Director, as City's representative
with respect to performance of the Services, and such person shall have the authority to
transmit instructions, receive information, interpret and define City's policies and
decisions with respect to performance of the Services.
ARTICLE 4 — PERFORMANCE OF SERVICES
4.1 Consultant shall perform and complete the Services in a prompt and diligent manner in
accordance with the schedule set forth in Exhibit "A," titled "Statement of Work" which
is attached hereto and incorporated herein by reference.
4.2 The term of this Agreement shall be for a period of three (3) years from the Effective
Date of this Agreement (the "Initial Term"). The City shall have the option to extend the
Initial Term of this Agreement by one (1) additional one-year term ("Extended Term"),
lAcmMgmementsWurtronics FY2526-037.doc-w
on the same terms and conditions, by providing written notice to Consultant at least thirty
(30) days prior to the expiration of the Initial Term or any Extended Term.
4.3 If ConsuItant's Services include deliverable electronic visual presentation materials, such
materials shall be delivered in a form, and made available to City, consistent with City
Council -adopted policy for the same. It shall be the obligation of Consultant to obtain a
copy of such policy from City staff.
ARTICLE 5 — PAYMENTS TO CONSULTANT
5.1 The compensation for Consultant's performance of the as -needed Services shall not
exceed the amount of forty-two thousand dollars ($42,000.00) for the Services provided
during the Initial Term. Should this Agreement be extended for an additional one-year
term, the compensation for Consultant's performance for the Services shall not exceed
the amount of fourteen thousand dollars ($14,000.00) for the Extended Term; bringing
the total possible amount of compensation for the as -needed services to a not -to -exceed
amount of fifty-six thousand dollars ($56,000.00). For the Initial Term and the Extended
Term, City shall pay Consultant on a time and materials basis up to the not to not -to -
exceed amount in accordance with the rates specified in Exhibit "C," titled "MPS -
Desktop Rate Sheet," which is attached hereto and incorporated herein by this reference.
5.2 Consultant shall submit monthly invoices to City describing the Services performed
during the preceding month. Consultant's invoices shall include a brief description of the
Services performed, the dates the Services were performed, the number of hours spent
and by whom, and a description of reimbursable expenses related to the Services. City
shall pay Consultant no later than thirty (30) days after receipt and approval by City of
Consultant's invoice.
5.3 Any notice or other communication required, or which may be given, pursuant to this
Agreement, shall be in writing. Any such notice shall be deemed delivered (i) on the date
of delivery in person; (ii) five (5) days after deposit in first class registered mail, with
return receipt requested; (iii) on the actual delivery date if deposited with an overnight
courier; or (iv) on the date sent by facsimile or electronic mail transmission (including
PDF), if confirmed with a copy sent contemporaneously by first class, certified,
registered or express mail; in each case properly posted and fully prepaid to the
appropriate address set forth below, or such other address as a Party may provide notice
in accordance with this section:
CITY:
City Clerk
City of Redlands
35 Cajon Street
P.O. Box 3005 (mailing)
Redlands, CA 92373
jdonaldson cr,cityofredlands.org
Phone: (909) 798-7531
IA moUgreementskBurtronics FY2526-037.doc-wm
CONSULTANT:
Randolph Hlebasko, President
Burtronics Business Systems
290 W. Orange Show Road
Suite 101
San Bernardino, CA 92408
rlebasko@burtronies.com
Phone: 800-523-0822
ARTICLE 6 — INSURANCE AND INDEMNIFICATION
6.1 The following insurance coverage required by this Agreement shall be maintained by
Consultant for the duration of its performance of the Services. Consultant shall not
perform any Services unless and until the required insurance listed below is obtained by
Consultant. Consultant shall provide City with certificates of insurance and endorsements
evidencing such insurance prior to commencement of the Services. Insurance policies
shall include a provision prohibiting cancellation or modification of the policy except
upon thirty (30) days prior written notice to City.
A. Workers' Compensation and Employer's Liability insurance in the amount that meets
statutory requirements with an insurance carrier acceptable to City, or certification to
City that Consultant is self -insured or exempt from the workers' compensation laws
of the State of California. Consultant shall execute and provide City with Exhibit
"D," titled "Workers' Compensation Insurance Certification," which is attached
hereto and incorporated herein by this reference, prior to performance of the Services.
B. Comprehensive General Liability insurance with carriers acceptable to City in the
minimurn amount of One Million Dollars ($1,000,000) per occurrence and Two
Million Dollars ($2,000,000) aggregate, for public liability, property damage and
personal injury is required. City shall be named as an additional insured and such
insurance shall be primary and non-contributing to any insurance or self-insurance
maintained by City.
C. Consultant shall secure and maintain professional liability insurance throughout the
term of this Agreement in the amount of One Million Dollars ($1,000,000) per claim
made.
D. Business Auto Liability coverage, with minimum limits of One Million Dollars
($1,000,000) per occurrence, combined single limit bodily injury liability and
property damage liability. This coverage shall include all Consultant owned vehicles
used in connection with Consultant's provision of the Services, hired and non -owned
vehicles, and employee non -ownership vehicles. City shall be named as an additional
insured and such insurance shall be primary and non-contributing to any insurance or
self-insurance maintained by City.
E. Consultant is expressly prohibited from assigning or subcontracting any of the
Services without the prior written consent of City. In the event of mutual agreement
by the Parties to assign or subcontract a portion of the Services, Consultant shall add
such assignee or subcontractor as an additional insured to the insurance policies
required hereby and provide City with the insurance endorsements prior to any
Services being performed by the assignee or subcontractor.
6.2 Consultant shall defend, indemnify and hold harmless City and its elected and appointed
officials, employees and agents from and against any and all claims, losses or liability,
IAcmo\Agreements\Burtronics FY2526-037.doe-w
including attorneys' fees, arising from injury or death to persons or damage to property
occasioned by any negligent act or omission by, or the willful misconduct of, Consultant,
or its officers, employees and agents in performing the Services.
ARTICLE 7 — CONFLICTS OF INTEREST
7.1 Consultant covenants and represents that it does not have any investment or interest in
any real property that may be the subject of this Agreement or any other source of
income, interest in real property or investment that would be affected in any manner or
degree by the performance of Consultant's Services. Consultant further covenants and
represents that in the performance of its duties hereunder, no person having any such
interest shall perform any Services under this Agreement.
7.2 Consultant agrees it is not a designated employee within the meaning of the Political
Reform Act because Consultant:
A. Does ,not make a governmental decision whether to:
(i) approve a rate, rule or regulation, or adopt or enforce a City law;
(ii) issue, deny, suspend or revoke any City permit, license, application,
certification, approval, order or similar authorization or entitlement;
(iii) authorize City to enter into, modify or renew a contract;
(iv) grant City approval to a contract that requires City approval and to which
City is a party, or to the specifications for such a contract;
(v) grant City approval to a plan, design, report, study or similar item;
(vi) adopt, or grant City approval of, policies, standards or guidelines for City
or for any subdivision thereof.
B. Does not serve in a staff capacity with City and in that capacity, participate in
making a governmental decision or otherwise perform the same or substantially
the same duties for City that would otherwise be performed by an individual
holding a position specified in City's Conflict of Interest Code under Government
Code section 87302.
7.3 In the event City determines that Consultant must disclose its financial interests,
Consultant shall complete and file a Fair Political Practices Commission Form 700,
Statement of Economic Interests, with the City Clerk's office pursuant to the written
instructions provided by the City Clerk.
ARTICLE 8 — GENERAL CONSIDERATIONS
8.1 In the event any action is commenced to enforce or interpret any of the terms or
conditions of this Agreement the prevailing Party shall, in addition to any costs and other
relief, be entitled to the recovery of its reasonable attorneys' fees, including fees for the
use of in-house counsel by a Party.
4
I1cmOAgreementslnurtmnics FY2526-037.doc-w
8.2 Consultant shall not assign any of the Services, except with the prior written approval of
City and in strict compliance with the terms and conditions of this Agreement. Any
assignment or attempted assignment without such prior written consent may, in the sole
discretion of City, result in City's immediate termination of this Agreement.
8.3 Consultant is for all purposes under this Agreement an independent contractor and shall
perform the Services as an independent contractor. Neither City nor any its agents shall
have control over the conduct of Consultant or Consultant's employees, except as herein
set forth. Consultant shall supply all necessary tools and instrumentalities required to
perform the Services. Assigned personnel employed by Consultant are for its account
only, and in no event shall Consultant or personnel retained by it be deemed to have been
employed by City or engaged by City for the account of, or on behalf of City. Consultant
shall have no authority, express or implied, to act on behalf of City in any capacity
whatsoever as an agent, nor shall Consultant have any authority, express or implied, to
bind City to any obligation.
8.4 This Agreement may be terminated by City, in its sole discretion, by providing not less
than five (5) days prior written notice to Consultant of City's intent to terminate. If this
Agreement is terminated by City, an adjustment to Consultant's compensation shall be
made, but (1) no amount shall be allowed for anticipated profit or unperformed Services,
and (2) any payment due Consultant at the time of termination may be adjusted to the
extent of any additional costs to City occasioned by any default by Consultant. Upon
receipt of a termination notice, Consultant shall immediately discontinue its provision of
the Services and, within five (5) days of the date of the termination notice, deliver or
otherwise make available to City, copies (in both hard copy and electronic form, where
applicable) of project related data, design calculations, drawings, specifications, reports,
estimates, summaries and such other information and materials as may have been
accumulated by Consultant in performing the Services. Consultant shall be compensated
on a pro-rata basis for Services completed up to the date of termination.
8.5 Consultant shall maintain books, ledgers, invoices, accounts and other records and
documents evidencing costs and expenses related to the Services for a period of three (3)
years, or for any longer period required by law, from the date of final payment to
Consultant pursuant to this Agreement. Such books shall be available at reasonable times
for examination by City at the office of Consultant.
8.6 This Agreement, including the Exhibits incorporated herein by reference, represents the
entire agreement and understanding between the Parties as to the matters contained
herein, and any prior negotiations, written proposals or verbal agreements relating to such
matters are superseded by this Agreement. Except as otherwise provided for herein, any
amendment to this Agreement shall be in writing, approved by City and signed by City
and Consultant.
8.7 This Agreement shall be governed by and construed in accordance with the laws of the
State of California, without regard to its conflicts of laws provisions. The Parties agree
that all actions or proceedings arising in connection with this Agreement shall be tried
19emoUgreementsWurtronies FY2526-037.doc-wm
and litigated only in the state courts located in San Bernardino County, California, and
the federal courts located in Riverside County, California.
8.8 If one or more of the sentences, clauses, paragraphs or sections contained in this
Agreement is declared invalid, void or unenforceable by a court of competent
jurisdiction, the same shall be deemed severable from the remainder of this Agreement
and shall not affect, impair or invalidate the remaining sentences, clauses, paragraphs or
sections contained herein, unless to do so would deprive a Party of a material benefit of
its bargain under this Agreement.
IN WITNESS WHEREOF, duly authorized representatives of City and Consultant have
signed in confirmation of this Agreement.
CITY OF REDLANDS
B ( / rnAw 9.
y�
Charles M. Duggan , Jr., City Manager
ATTEST:
J e Donaldson., City Clerk
6
IAcmo\Agreements\Burtronics FY2526-037.doe-wm
BURTRONICS BUSINESS SYSTEMS
By:
Randolph Hlebasko, President
EXHIBIT "A"
STATEMENT OF WORK
1. Scope
The City hereby engages Consultant to provide managed printer services for the City that
will include the following business capability requirements:
A. Desktop Printing Hardware
a. Consultant shall provide equipment to meet the City's business requirements
for printing, copying, scanning, and faxing.
b. Consultant shall provide maintenance and repair support for new installations
and for the existing fleet of desktop printers shown in Exhibit `B" (City of
Redlands -Desktop Fleet
B. Supplies and Consumables
a. Consultant shall supply all consumables required for image creation including
toner cartridges, developer, waste toner bottles, staples, and maintenance
kits for all new installations and for the existing fleet of desktop printers shown in
Exhibit `B."
b. Consultant shall have a consumable ordering and management process
approved by the City.
c. All supplies must be OEM or City pre -approved compatible cartridges. If the
City is not satisfied with any compatible cartridge performance, the Consultant
shall replace the cartridge and going forward, only supply OEM cartridges for that
device at no additional charge.
C. Software
a. In addition to dispatching technicians on -site, Consultant shall remotely
monitor and support the equipment to ensure timely and accurate
resolution of problems.
b. The City will install Consultant provided or Manufacturer Designated
Device Monitoring Software that will automatically gather and send Meter
Readings to Consultant Biling Department on a Pre -Scheduled Basis.
c. Consultant shall supply and support software for scanning, usage
tracking, and fleet monitoring (including fax and scan usage, number of
scans, frequence of paper size types used, etc.).
I:\emo\Agreements\Burtronies FY2526-037.doe-w
d. Fleet Management software shall have the ability for client log in with access
to reports and features.
D. Administration
a. Existing Desktop Support & Services
1. Consultant shall work with the City to manage the retirement and
refresh of equipment on the City's existing devices as shown in Exhibit
«B
2. Consultant may optionally provide an alternate solution to the
management of existing (Keep/Cover) devices, such as buying back the
devices and replacing them with the Consultant's own supported products.
The solution must provide overall cost savings while meeting the
technology needs of the department.
b. Asset Management/Meter Usage Readings Software
1. The Consultant shall be solely responsible for obtaining and furnishing
meter counts for all equipment on a monthly or quarterly basis, as required
by the IT department. Meter counts shall be accomplished without staff
intervention or inconvenience and at no additional cost to the City.
2. Estimating of meters is not allowed.
3. For non -networked small personal printers, the City may accept a per
device flat rate that covers all toner and support without the need for
meeting readings.
4. The City desires an on-line tool that allows for bi-directional data
sharing of device location updates, location contact information and
IMACD changes.
c. Billing
1. Billing must allow for customizable fields per device for department
codes, contact person, contact number, device location address and
other criteria. The usage report submitted for billing must match with
the monthly invoice.
2. Each department shall receive a summary invoice for all departmental
costs monthly. Method of delivery shall be determined with the
selected Consultant.
I:\cmo\Agreements\Burtronics FY2526-037.doc-mn
3. Estimating of meter usage for billing will not be allowed.
4. All usage charges are to be billed in arrears and no base allowance or
volume guarantee shall be included in any department order.
5. On a Quarterly basis, a Citywide billing and usage report shall be
generated to reflect each department total devices, lease and/or usage
charges for the previous quarter and actual saving achieved. The report
shall sub -total each department with a citywide roll -up of total costs.
d. Asset Management
1. Consultant shall update the City whenever an Install, Move, Add,
Change, Decommissioning Request, or break/fix incident as request
2. Consultant shall provide certification for the wipe of hard drives or take
other appropriate action prior to Move, Add, Change, or Decommissioning
of Consultant installed equipment.
3. Consultant shall contact the IT Department to schedule the install or
removal of any printer and work within the approved security
protocols. -
4. The Consultant may provide the ability to view invoices on-line via a
secure customer portal at no additional cost to the City.
5. The Consultant may provide an asset Management Portal that allows
the City to see their inventory real time.
E. Services
a. Consultant shall install, Move, Add Change, and Decommission (1MACD) all
in -scope printers.
1. Install —Consultant shall perform the delivery, setup, and connection of
equipment.
2. Move — Consultant shall re -locate an existing device from one physical
location to another physical location, reconnect and ensure machine is
functioning properly.
3. Add —Consultant shall add a hardware or software component to an
existing device.
4. Change —Consultant shall modify an existing configuration within an
installed device.
1Acmo\Agreements\Burtronics FY2526-037.doc-w
5. Decommission —Consultant shall provide decommissioning and
preparation for return of equipment.
6. Consultant shall wipe hard drives or take other appropriate action as
approved by the City prior to Move, Add, Change, or Install of any
Consultant installed in -scope hardware.
b. Remote fleet monitoring and management.
1. Consultant shall use monitoring tools for print device usage tracking
and to aid in fleet optimization.
2. Consultant may provide the City with portal access to view inventory
and location status in real time.
c. Consultant shall provide end user training on equipment.
1. For new printer installations, Consultant shall coordinate/schedule
onsite training with the City's department end users.
2. Consultant shall provide follow-up training, as needed at no additional
cost.
3. Consultant shall supply other types of training resources such as web -
based training, job aids, support documentation, and self-help resources.
d. Consultant shall provide ongoing fleet optimization.
1. Consultant shall use monitoring tools, site assessments, new
technologies, and other resources to initially assess the City of Redlands
print environment and finalize recommendations to optimize the print
environment.
2. Consultant shall monitor the fleet to seek optimization
opportunities on a quarterly basis
2. Out of Scope
A. Plotters and Canon devices are not covered under this agreement. All devices that are
added to this contract will need to be approved by the Consultant and The City of Redlands.
B. Preparing and shipping lease return equipment back to the finance company is not
included, but the service fee is included on the MPS Pricing Worksheet for equipment
preparation for shipping.
10
C1emo\Agreements\Burtronics FY2526-037.doc-w
C. Networking and software support is not included outside of the Statement of Work.
D. Equipment disposal is not covered under this agreement, but rates for disposal are
included in the MPS Desktop Rate Sheet (Exhibit "C').
3. Objective
To establish an agreement for the provision of certain hardware, on -demand supply
replacement and on -site technician services for copier and printing equipment between
Burtronics Business Systems and the City of Redlands.
4. Location
The locations of the printers in the City of Redlands where all work is to be performed, and
supplies are to be sent are listed in Exhibit `B"- City of Redlands- Desktop Fleet,
5. Discovery/Assessment
Consultant shall work with city staff and/or Consultant's team to perform a site assessment at
each of the participating City departments to validate and document the MFD/printer device
inventory and to facilitate equipment optimization after the effective date of the agreement
but pre -implementation.
6. Data Security
A. Configuration Management
B. Maintenance
a. The Consultant shall be responsible for implementing a security patch
management program within the City's policies/practices for implementation.
b. Authentication and authorization methods are required for remote maintenance
and diagnostic sessions. Remote maintenance and diagnostic activities shall be
documented.
c. Remote maintenance and diagnostic activities shall be authorized, monitored,
and approved by the City.
d. Only authorized maintenance personnel shall perform information system
maintenance.
7. Data Breach
A. The City of Redlands will be responsible for their network and not the Consultant.
11
IAcmolAgreementsSBurtronics FY2526-037.doc-wm
8. Equipment Guarantees
A. Consultant shall provide all services included in this statement of work, specifically in
Section 10.
9. Customer Support/Maintenance
Consultant shall provide maintenance service calls during the City of Redlands working
hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. (PST), excluding the City of Redlands
holidays. Under certain special circumstances, the Consultant may be requested to provide
support outside of regular business hours.
Consultant shall provide full coverage maintenance on all parts, service calls, and scheduled
preventative maintenance calls at frequencies defined in the Manufacturer's specifications.
A. Customer Support
a. The Consultant shall provide a live person, toll -free phone line to place service calls,
order parts and supplies, as well as to provide technical support at no additional cost to
the City.
b. The Consultant shall, at no additional cost, respond to all emergency service requests
within two (2) hours and begin repairs within four (4) hours unless other arrangements
are made.
c. The Consultant shall, at no additional cost, have a 24-hour toll -free phone support line
for hardware and software issues, as well as available on -site technical support,
Monday through Friday, 8:00 a.m. to 5:00 p.m. (PST).
d. If Consultant requires a machine to be removed from the City's premises for repair,
Consultant shall provide end users with a loaner machine of similar functionality for
use during the period of the repair.
e. Consultant shall be responsible for the work performed by any and all sub -contractors
engaged by Consultant in support of the award of this contract, and persons directly or
indirectly employed by third parties.
B. Service Level Requirements
a. Maintenance — Consultant shall provide full coverage maintenance on all contracted
equipment including, but not limited to, parts, service calls, and scheduled preventative
maintenance support. The Consultant's helpdesk will take all support calls and offer
assistance over the phone via the Consultant's remote diagnostic capabilities to get the
City up and running quickly. Should an on- site technician be needed, an estimated
time of arrival (ETA) shall be provided with a courtesy follow up via phone.
12
McmMgmements\Burtronics FY2526-037.doc-wm
b. Service Loaner — If the main copy/print engine is deemed inoperable and Manufacturer
authorized service personnel is unable to correct the problem within sixteen (16) working
hours, the City may request a loaner of similar or upgraded features until the main
copy/print engine is repaired at no additional cost to the City.
c. Minimum Service Response Times / Uptime Guarantee
Consultant shall meet or exceed industry standards in response, repair, up, and
down times as defined in the section below.
1. Response Time Four (4) Hours Maximum (emergency service requests)
2. Repair Time Two (2) hours average
3. Minimum Uptime 98%
4. Maximum Downtime 2%
5. Response Time - Time measured from logging of service call until technician
arrives on scene or clears by phone.
6. Repair Time - Time required for a technician to troubleshoot, diagnose, and
repair a copier measured from arrival on the scene to completion of call. This
does not include time required for shipment of certain parts.
7. Minimum Uptime - Percentage of time machine is available for basic operation
in comparison to hours of operation as determined by the City.
8. Maximum Downtime - Percentage of time machine is unavailable for basic
operation in comparison to the hours of operation as determined by the City.
9. Emergency Service Request — Request for service when any of the three (3)
main functions is in operable. (Copy/Print/Fax) excludes preventative
maintenance calls.
d. User Uptime
User Uptime
Percent of time users must
be able to print, copy, fax,
and scan to print devices
Minimum Acceptable
Level
98%
Objective
The City of Redlands's
business and operational
uptime requirement.
Measured monthly.
1. Users must be able to print, copy, fax, and scan to the City's print devices 98%
of the time.
13
C\cmo\Agreements\Burtronics PY2526-037.doc-wm
2. Compliance is confirmed by service request and problem resolution records to
determine when users are down without both their main and backup devices for
print, copy, fax, and scan.
e. Uptime Guarantee- Consultant maintenance procedures shall be designed to average up
to a 98% uptime; however, in the event the mainframe provided is not operational
(excluding preventive maintenance and operator preventable calls) during any 60-day
period, Consultant will provide a loaner of similar and upgraded features until the
mainframe is repaired at no additional cost to the City.
f. Replacement Guarantee- If the contracted consultant is unable to repair a problem, the
Consultant shall, at the City's request, replace it without charge with an identical model
or. At the option of manufacturer, with a machine with comparable features and
capabilities. The replacement device shall not be a model older than the device being
replaced.
g. Replenishment/Replacement of Supplies
1. Supplies shall be received within (2) two working days of a low toner alert,
with a full supply set per printer always stored on -site or as agreed by the
departments.
2. Consultant shall work with each of the 18 departments to determine a location
and methodology for storing and restocking back up toner on -site at the City.
3. Consultant will provide a documented process for each department and include
the written process in the quarterly review process.
h. Dispatched Repair Service
1. Per industry standards, a certified technician shall arrive on -site within (4) four
hours of service call being dispatched to Consultant 98% of the time.
a. Response time is measured from the logging of a service call until the
technician arrives at the City department or resolved by phone.
b. Repair time is the time required for a technician to troubleshoot,
diagnose and repair a machine measured from the arrival at the City
department to completion of the call.
2. Repair SLA's
a. 50% of Print Devices are resolved within six (6) hours or less
b. 95% of Print Devices incidents are resolved within 24 hours
14
C\cmo\Agreements\6ur[ronics FY2526-037,doe-w
c. 100% of Print Devices incidents are resolved within 48 hours
3. A service call module on a customer portal that allows City administrators to
see the status of open and closed service requests within three (3) hours.
4. Compliance is demonstrated by Consultant's date -stamped records of service
call requests and resolutions. The record shall clearly state when the on -site
response took place, when the request was resolved, and when the ticket closed
with a satisfactory resolution. The City may review compliance quarterly.
i. Preventative Maintenance/Desktop Printers
1. The Consultant shall provide preventative maintenance/cleaning of the
contracted desktop printer fleet to meet the following requirements:
For average to high volume devices producing a total of 24,000 pages per
year, a PM/Cleaning shall be provided once per year. For devices
producing less than 24,000 pages per year, a PM/Cleaning shall be
provided once every 3 years to include the following tasks:
i. The PM/Cleaning call shall include at minimum the following:
ii. Cleaning the Paper Path.
iii. Cleaning Rollers
iv. Cleaning Filters & Fans.
v. Wipe down the exterior of the printer.
vi. Note the remaining life on maintenance kits to pre -order if
needed.
k. Billing
1. The billing shall be complete, accurate, on time, and easily audited.
2.Errors must not exceed 2% of the devices billed and the itemized errors and
corrections shall be received within twenty (20) calendar days after the end of the
following month.
3. The City and the Consultant will agree on what information the invoice will
contain, the billing process between both parties, and how it will be formatted.
15
1Acmo\Agreements\Burtronics FY2526-037.doe-wm
4. Consultant shall provide the City with usage and billing statistics quarterly
and/or upon request by City staff or designee.
t0. Consultant Reporting and Communication Requirements
A. Quarterly and Annual Account Reviews
Upon request, Consultant shall conduct an in -person Quarterly Business Reviews (QBRs)
with all departments and City staff or designee to discuss the status of the fleet. At a
minimum, Consultant shall communicate with each department's Administrative Officer
once per year. A Citywide account review shall be conducted annually with IT Management
to validate cost savings, project milestones, and projections for the following year.
On a quarterly basis, Consultant shall provide electronic reporting related to the activities in
this SOW with the following categories and types of reports:
a. Department printing volumes broken out by color and black & white per
device;
b. Number and types of devices in the fleet summarized by department and
citywide;
c. Pro -Active over- and under-utilized equipment optimization/swaps;
d. Break/Fix volume of calls;
e. Knowledge Management information and/or support that will benefit the City's
end users and internal support teams;
f. A list of devices that experienced multiple repairs in the previous quarter, or re-
occurring over a 180-day period, along with an action plan/recommendation for
permanent correction;
g. Ongoing continuous improvement relative to print throughout the entire City
environment;
h. Billing Reports;
i. SLA Achievement Reports; and
j. Status of any additional projects.
These reports shall be made available in an electronic format to the Technology & Innovation
and participating Departments quarterly or as requested.
B. General Communication Obligations
16
I:\cmo\Agreements\nurtronics FY2526-037.doc-wm
a. Consultant shall provide the City with ninety (90) days' advance notice of any new
models of equipment or software proposed to replace end -of -life equipment or software.
b. Any new equipment or software proposed for deployment on the City's network shall
be subject to prior testing and approval by City staff. Hardware demonstrations may be
conducted offsite.
c. All replacement device pricing shall meet the same or lower cost level of comparable
or equivalent to the replacement Model capabilities, features, and accessories.
11. End of Life/Equipment Replacement
A. Equipment on Exhibit `B" will be supported with the guaranteed SLA's and uptime as
long as the equipment
B. Consultant will notify the City of Redlands when such equipment becomes obsolete and
is no longer supported.
C. Replacement equipment options for purchase/lease will be provided by Consultant as
needed.
12. Implementation
A. Deliverables- Consultant will provide service, supplies, and parts along with other
services described in the Statement of Work.
B. Checkpoints- Consultant will provide the following checkpoints:
a. Contract execution from both parties
b. Consultant to assign Equipment Numbers (EQ#) for all equipment being serviced
under this contract
c. Consultant to be on -site on September 17, 2025, to start equipment evaluations.
Evaluations will consist of inspections of the current state of the MPS Fleet.
Empty/Low toner and worn parts that prevent the equipment from running properly
will be discovered and brought to the City of Redlands attention to be paid by the
City of Redlands within the first 30 days from the start of this agreement.
d. Consultant to provide all support contact information 3 days prior to start of the
contract. This will also include the process for placing service calls.
e. FM Audit to be installed for all MPS Fleet covered under this agreement. Consultant
will need to work with the City of Redlands IT/Network department to ensure all
equipment is operational on FM Audit by September 30, 2025.
17
1:\emMgreements\Burtronics FY2526-037.doc-w
f. Consultant will collect current meter readings by printing out the counter sheet at the
time of evaluations to secure a start meter for each unit in the MPS Fleet. This will
be provided to The City of Redlands.
14. Consultant Staff and Support
A. Key Personnel
a. The Consultant shall provide a dedicated Customer Support Team led by a
Program/Project Manager who shall have overall responsibility for all activities related to
this project.
b. The Consultant shall provide an organizational chart listing the team members along
with profiles of their skills, qualifications, and responsibilities.
c. Consultant shall provide the City with ten (10) days' advance notice when a Strategic
Account Manager will no longer be supporting the City and schedule an introduction of
any replacement personnel.
d. The City reserves the right to request a replacement of staff(s) not performing to the
City's expectations.
B. Dedicated Inside Customer Service/Support Personnel
Consultant shall have an internal non -sales support staff dedicated to managing the
customer relationship alongside the Sales Executive. This person shall be experienced in
supporting major account business.
Dedicated personnel shall be directly responsible for the fulfillment of all SOW and
SLA commitments with the City in support of Consultant sales team and work to create
and implement specific operational practices including, but not limited to:
a. Continually monitor existing service levels and compliance to SLAB.
b. Provide interface between end -users, technical support, and resources to
improve/maintain customer satisfaction.
c. Act as the primary point of contact for all aspects of the contractual relationship
with the customer.
d. Develop continual process improvements.
e. Work closely with Consultant operations team on implementation and
deployment of print technology and support services, including inventory
collection and management, and consumables management while monitoring
adherence to all SLAB.
18
1Acmo41greements5nurtronics CY2526-037.doc-wm
f. Facilitate quarterly/semi-annual performance reviews.
g. Resolve customer complaints and concerns by investigating problems, as well
as develop solutions and manage through to resolution.
h. Provide reporting metrics and tracking data as required to fulfill SLAs.
i. Follow-through on mission critical activities identified by the Client and
Internal Management.
C. Technical Support Personnel
a. Consultant shall be authorized by the original equipment manufacturer (OEM)
to service the equipment during the entire term of the Agreement
b. Consultant's service technicians shall be OEM trained and certified during the
entire term of the Agreement.
c. Consultant shall only use only OEM genuine or OEM approved parts and
supplies to maintain the equipment. Consultant shall have same -day or next -day
delivery for parts and supplies, with the parts delivered to the City or brought in
by a service technician.
15. Purchasing Entity Roles and Responsibilities
City of Redlands Contacts:
Project Manager- Valerie Abrego — vabre og_a,cityofredlands.org
End -User Representative- Gabriela Gonzalez- gonzalez a,cityofredlands.org
System Administrator- Shane Burgos Adair- sadairQccityofredlands.org
Technical Support- Helpdesk- helpdesk&cityofredlands.org
A. Roles and Responsibilities
Consultant shall provide either on -site or dispatched Service Customer Engineer to perform
the services listed in the following sections. This is a summary of the City and Consultant
general responsibilities and roles and does not limit additional items that may be added in the
future.
1. General
19
[ lcmolAgreementsl6urtronics FY2526-037.doe-wm
1.1. Consultant will provide trained on -site or dispatched CEs to perform Onsite and
Dispatched Services.
1.2. Consultant will coordinate and provide hardware Break/Fix Incident troubleshooting
and resolution, and Service request support for in -scope hardware.
1.3. Consultant will manage operations within the standard Incident and Service Request
fulfillment process.
1.4. Consultant will meet or exceed agreed upon service levels (SLAB).
1.5. Consultant will manage CE productivity, efficiencies, and professionalism within
City offices.
1.6. Consultant will assign and schedule qualified, City focused Customer Engineers to
perform support service es at City in -scope locations.
1.7 Consultant will provide accurate information regarding status, resolution, and asset
updates in Consultant System.
1.8 City will provide contact information for the end -user who reports an incident or
makes a request.
1.9 Consultant will perform remote diagnostics of hardware, software, application, etc.,
as applicable.
1.10. Consultant and City will propose process and policy improvements through
Continual Service Improvement process.
1.11. City will review and approve process and policy improvements proposed by
Consultant.
1.12. Consultant will ensure compliance with environmental, health, and safety
requirements at all City locations.
1.13. Consultant will produce quarterly reports as described in Reporting and
Communication requirements and make recommendations for improved reporting based
on industry best practices.
2. Hardware Break/Fix
2.1. Consultant will provide the City with Consultant `s authorization to provide services
for hardware with each device manufacturer and cooperate with warranty assignment
efforts.
20
1:\emo\Agreements\Burtmnics FY2526-037.doc-w n
2.2. Consultant will provide service directly or coordinate services through a contracted
and City approved third party as necessary for in scope equipment and services.
2.3. Consultant will manage the warranty process and work with third parties as
necessary to obtain support for hardware that is out of scope and as requested.
2.4. Consultant will schedule services with end -user and provide ETA and updates for
resolution.
2.5. Consultant will provide hardware loaner for device(s) requiring removal for repair
for as long as the equipment is being repaired.
2.6. Consultant will retain ownership of parts removed from equipment for repair.
2.7. Consultant will repair in -warranty hardware to functional specifications in
compliance with warranty guidelines, adhering to the warranty processes for repair
service.
2.8. Consultant will remove and recycle, or properly dispose of, packing materials and
used parts from device installation and break/fix repairs.
2.9. Consultant will provide transportation to and from the end -user location using
Consultant's vehicles for all incident types (request and break/fix).
3.0 Desk -side Software Support
3.1. Provide software support remotely and at the desk side for all printing software in
use at the City that is accessed via a personal computing or wireless/mobile device.
4.0. IMACD (Installation, Move, Add, Change, Decommission)
4.1. Consultant will back-up available data prior to device replacement or IMACD, and
restore data after service is performed, if applicable.
4.2. Consultant will coordinate, plan, schedule and request through the system of record
all IT hardware IMACDs.
4.3. Consultant will receive IMACD requests form City and validate the IMACD request
for completeness and authorization.
4.4. Consultant will communicate to City personnel, as appropriate, regarding scheduling
requirements and blackout dates, to minimize the business impact on City operations.
4.5. Consultant will confirm that all items within Consultant scope (e.g. hardware,
software, parts, and configurations) necessary to execute the IMACD will be available for
the scheduled date of the IMACD.
21
I: 1emo\Agreements\Burtronics FY2526-037.doc-w n
4.6. Consultant will confirm that all hardware, software, parts, network, cabling,
configurations, and any other services/hardware not in scope for Consultant but necessary
to execute the IMACD will be available for the scheduled date.
4.7. Consultant will remediate any site readiness issues or availability of hardware,
software, parts, network, cabling, configurations, and any other services/hardware
necessary to execute the IMACD are in place prior to the scheduled IMACD.
4.8. Consultant will develop and use checklists, sign off procedures for colleagues, and/or
approved tools to determine user requirements.
4.9. Consultant will work with end user and IT to identify proper configurations for
mapped print queue.
4.10. Consultant will receive written acceptance/provide leave behind card upon
completion of IMACD request.
4.11. Consultant will update the asset management tool with updated asset information
via bi-directional ticketing system.
5.0 Install
5.1 City and Consultant will place an approved install request with City's IT prior to
scheduling a device installation.
5.2. Consultant will pick up device at either a city staging area, or a Consultant staging
area and deliver to end -user location.
5.3. Consultant will disconnect old system and return it to the Consultant refurbishment/
disposition location or hold for lease return instructions as requested.
5.4. Consultant will unpack device and install per approved optimization plan and/or as
requested by the City.
5.5. Consultant will map print queue to end users' workstations.
5.6. Consultant will install, configure, and test new devices according to the established
acceptance testing.
5.7. Consultant will transfer the end -user identified data and settings from the existing
system to the new system.
5.8. Consultant will leave end -user training materials/documentation.
22
Bcnio\Agreements\Burtronics FY2526-037.doc-w
5.9. Consultant will dispose of any boot disks, backup CDS, packing materials or other
materials delivered with the system according to City Requirements.
5.10. Consultant will update asset records to reflect changes in asset management.
5.11. Consultant will communicate with City regarding problems with an IMACD
request.
5.12. Consultant will test the device(s) to confirm functionality.
5.13. Consultant will provide desk -side orientation and training to the end -user, or end
user groups, appropriate to the authorized end-user(s) receiving the device.
6.0. Add
6.1. City will place an approved add request with Consultant via an approved City
Purchase Order.
6.2. Consultant will confirm the requirements and scope and contact the City's IT to
coordinate network install.
6.3. Contact the end -user to schedule an appropriate, agreed upon time for the installation
to take place.
6.4. Consultant will carry out the Add in accordance and compliance with instructions
provided in the request.
7.0. Move
7.1. City will place approved move request with Consultant via a service request form the
system of record.
7.2. Consultant will communicate to the end -user any prerequisites and any procedures
that need to be followed before or after the move is complete and confirm the
requirements.
7.3. Consultant will conduct pre -move checks and determine and make any site
preparations that need to be completed before the schedule move date.
7.4. Consultant will provide City with certified security wiping of memory or hard drive
or take other appropriate action approved by City to delete all data or other information
stored or copied on item to be moved.
1
7.5. Consultant will disconnect a currently installed system unit including directly
attached peripheral devices.
23
1:\cmo\Agreements\Burtmnics CY2526-037.doc-w
7.6. Consultant will pack the hardware for movement from the end -user's current location
based on the requirements of the move.
7.7. Consultant will transport or ship the hardware to the end -user's new location.
7.8. Consultant will unpack and reconnect the same system unit and its directly attached
peripheral devices for the respective end -user.
7.9. Consultant will conduct the manufacturer's standard installation tests upon
completion of such activities to verify the hardware and software are functional with
network connectivity.
7.10. Consultant will update the City Change Management plan tracking to reflect
changes in the location of the asset in the same month the asset changes occurred.
7.11. Consultant will coordinate the shipment of hardware between City sites and prepare
the hardware to be shipped.
7.12. Consultant will be responsible for packing material, transportation, or shipping
when a common carrier or a third -party transport company is required for the move at no
additional cost to the City.
8.0 Change
8.1. City will place approved change request with Consultant via an approved
communication process.
8.2. Consultant will confirm the requirements and scope of the change request and
schedule an agreed -upon time with the end user for the work to be completed.
8.3 Consultant will, if applicable, provide City certified security wiping of memory or
hard drive or take other appropriate action to delete all data or other information stored or
copied on item to be changed as approved by City.
8.4. Consultant will carry out the change in accordance and compliance with instructions
outlined in the request.
8.5. Consultant will update the change request in the system of record.
8.6. Consultant will update the tracking as applicable to reflect the change to the asset(s)
in the same month that the asset changes occurred.
9.0. Staging
9.1. City will (optionally) provide Consultant with asset tags to be attached to devices
requiring Customer asset tracking.
24
1:\emo\Agreements\Burtronics CY2526-037.doc-wn
9.2. Consultant will, if requested, apply asset tags to devices according to City procedures
and approved processes.
9.3. Consultant will stage and configure hardware per the configuration and preparation
instructions in accordance with approved City procedures, including software installation.
9.4. Consultant will perform quality assurance testing to eliminate system defects and
inoperability.
9.5. Consultant will provide City with certified security wiping of memory and hard
drives or other appropriate action approved by City to delete all data or other information
stored or copied on item to be staged.
9.6. Consultant will update tracking within the same month of any asset changes.
9.7. Consultant will store, stage, configure and deploy hardware to meet daily IMACD
requirements of City.
9.8. Consultant will pack hardware for delivery to requested City Department location.
10. Decommissioning
10.1. Consultant will communicate with the City that hardware is ready for
decommissioning, donation, or refurbishment.
10.2. Consultant will provide City with certified security wiping of memory and hard
drives or other appropriate action to delete all or other information stored or copied, as
approved by City for all removed devices with memory.
10.3. Consultant will coordinate with City department for scheduling pick-up of
hardware.
16. Termination by Consultant
This Agreement may be terminated by the Consultant, in its sole discretion, by providing
not less than thirty (30) days prior written notice to City of Consultant's intent to terminate. If
this Agreement is terminated by Consultant, an adjustment to City's payment shall be made
within 30 days of termination. Upon receipt of a termination notice, Consultant shall discontinue
its provision of the Services within thirty (30) days of the date of the termination notice.
25
E\cmoWgreements\6urtronics PY2526-037.doc-w n
EXHIBIT "Bri
CITY OF REDLANDS- DESKTOP FLEET
Make
MDOet
Dept
Adaress
City
State
IIFPrinter
H1WA3f a
FCSSDLIDWASn
2151NIVADAsT
REDLANDS
CA
I IP Primes
HP C13LO11LASERR[R 711,14M 7N
FIR
35CAi0N STSTE 3D
91 mA1 ria
CA
IIPPrimcfi
HPCOLORLASHRIRFM455ON
MJED
1771) W IMIKAVE
REDLANDs
CA
IIFPrinter
HPCOCORUCPA075
ID ANNEX
3 CJUDNSTRIET
RrDL104G6
CA
11PPrlmesr
lIP55MN
PD 'WEST SUB
1150BROOKSIDEAVNIJISWILIMDLAND5
cA
lip Prottr
HP55WN
PD ANNEX
30CAJON STREET
flf DUWDS
CA
FIP Printer
HPM553
PD-ANN"
30CAJONSTREET
REDLAND.
CA
lip Printer
IIPM553
MJED
35MoNSTvF3D
REDLAmus
CAL
HP From
HPM553
PD ANNEX
127pWPAHI(Avp
REDL,MIDS
CA
I-IFPrfnter
HP COLOR LA5RYRJFrN!4St�ON
rci
:beAjONSSTF30
REDLM;DS
CA
IIFPrmter
mes
WED
iWNEVADAsT
REDLANDS
CA
FIPPOtter
M&MD'A7
043-CITYAITORRNLY
3001 _ STATE eSTRFFI'
REDLANDs
CA
FIP Primer
r4u
PD ANNEX
3GCARON STREET
RED,k4DS
CA
IIPPrlmer
14,01
MANAOLME.WSLiRV[CES GUS'TOMERSLE'IICR.
35MONSTSTE30
REDLA%os
CA
IIFPumff
IWM iMFP
FITS -LANDFILL
19WN'LVADAST
REoLhvDS
CA
FIR Primer
HIPCOLORLA5EFR16FWTADN
HUED
19bDNIVADAST
RFDLANcG
CA
Fill PTlmer
m"I N
DsD
35CAJON ST TE 33
REDLAND5
CA
IIFPvma_f
HPl.A4 PJ1TR45&5
FCS-coDE
35UNION STSTE 33
WDUVIDS
CA
pjCum
SPC25F7F.T
PD - FDC
0A W PARK AVE
REDLANDS
CA
I IF PorriLY
HPM4152rrw•
PD-AWaUx
3ICAJON STFJFFT
REDLANDS
CA
I IF Primer
FIPM553
PD-ANNEX
WcAm STREET
REOW4D5
CA
FIP Primer
M4 N
DSO
.iiMQN 77. f 30
REDLANDS
isle
IIFPrlrner
flFW70N
OSD
35M.ON5mr30
REOLANDS
CA
HPPrireer
M1,07
MNAL1EMEMISHWICES-GPSPOMI-HSI-RV.I%R-
MCAloNSTSEF15A.
REDLANDS
CA
HPPrlm�-r
tip m 0low
FNNIAGEME..NSSLWICES CUSTt]MERSILHVICL
MCAJONSTS1E39
WmAuD5
Cry
HP Printer
VIP4tlwIgiY
WjAGEME.NTSLRRwicFs ajsroMLHsLR ic1.
yacmONSFSTE30
REDLANDS
Cre
HPPrimff
HP U M477F 10Y.'Hg P
MJED
2a•7WDNSTSTEISA
REDLANDS
CA
HP Printer
HpCOLOR UPRO $1254I1fiV`
RDANN1EX
3GCMDN5TREIT
REOLANDS
CA
HP Primer
FIP Mimmr
PD-ANNEX
3 (!U3N STRII T
REDLANDS
CA
HPPrimef
FIPMf.,` dw
PD -ANNEX
WC 01YSTRET
REDLANCs
CA
lip Primof
FIP M5-1a
PCB AmEx
30CADON STREET
WOLONCS
CA
SawrccFechcalQ Fes
5Ti972011ociR
Fm,%?GCE
35=cNSTSTE3)
REDLAFEik5
CA
I iP Printer
HP L.aserjt4VW1jfn
I I wiv4cE
:KKdV0N STSTF 30
R11,DLAN05,
CA
FIP Printer
HPM553
DSD
35CA cN:ISIE3A
REWINDS
CA
HPFrintw
IJpum-nTNA, mP
mmhOEMFtasullwicils USrUMERSFRvicF
35(AJOP4MTTE30
REDLANDS
CA
HP Primer
HPK65OVY
W4AGEMF.tJTSHMCL5REVENUE
35•CARONSTSTE30
REDLANDS
CA
HPPrlmef
HP- UW0'1DW
MM3AOLNDRSERRICILSS-ALVENRIE
mimcflSTSTE30
Firou435
CA
lip Printer
HP UWG'1ONE
I4%NAGEMEYIFS'EW1CF5HF%N[JE
mcmONST5TE30
REDL1N0S
CA
I IF Prlmcr
HP F^ DEDN
M AADEMENTSUNICE5 HENENUE
35Ci�WIDN STSTE 30
REDLANDs
GA
13POTHER
HiWTFIIRRMF1:93'W
ICS-LANCHLL
2I51NFVADAST
REDLANDs
cA
I IF PfIrrtsr
mom
t3JED
555 PARKIORD DRJVF
REoi-xN0 ,'
cA
HP Primef
PM FIR Rion
Ill
35MON STSTE 200
REoLANT6
CA
VIP Print&
IIPCOLOR LA5ER41E7Kf5tON
ECS-HOtp11:LE5SSOCAMONS
3001-S7ATESTREET
REDUV4D14
cA
HP Primer
FTBU5
12TDWPARiAVf
REOLANos
cA
I IF Prow
HEW 45G1 U
FCS FLEET
17AD W pwjv E
REDLANDS
cA
IIFPrinter
IlUx4302u
FCS-SO DwAYTE
2151NFVADAST
HEDLANDS
CA
26
I: Icrno\AgreementslBurtronics FY2526-037.doc-wm
I-IPPrlyder
IIEW3w.5
MJED
2i5ENFVAIUI`T
RLDLAAUa5
HP Primer
4301Taw
FCS-BUILDINOKNNTL?0NCF
17MWP,V�iAVI
REDVwII6
FwtEIER
BADTHERMEC
F-CSWIDTtu
2i51NFVADAST
REDLANDs
FIP PrJrlfcr
M276nw
FCS
300 E. STATE STRFFT
FIE DLAPIDS
IIPPrimer
FIPcOLDRM 7
DGD
35MONSTSTE30
REDLANDS
JIPPrJmer
IIPMAN.N
MMIAG-MrIOSFNJUS C111,70MEASFRVICE
35 kONMTE30
REDLANDS
HPPrintef
1FIPLJMA77FNWMTP
PP FOC
S270WPARKAYL
REDLANDS
IIP Primer
HPLJ M477FHft MFP
m ry
35MQN 6WE i5A
RFDU44D S
FIPPrimer
HPM451
FCS
35CAJUNsTS1E222
REDLANvs
lip printer
LASEERIFTASIDN
FCS
35V,4ONST5TEM
REDLANDS
FIPPrlmer
COLORJFTPRO AMou
FC$
YdCAJONSTSTE2.72
REDLANDS
FIP Primer
LASETRIEFFRoE4104Drd
Dw
3tCAMNsTmE15A
RFDLANDS
lipFrlm•^_r
LASERIErPROWIfIRbW
D&D
35CAlONS€STE15A
REULAND6
FIPPrIrIt r
M455
CHU
300 L- STATE STREET
RF13LANas
FIPPrlmer
M455
C:I$-.P
3DDL-STATE STREET
RE12LMD;
IP Print•er
LALS[ER I r F91C400 M1O1¢
D5D
35CAJON sT 5[E 15A
RE oLANIY3
f IP Primer
LAS[Pd[r PRO I IWn
I4A%Nh0EML.1aStiWJCCSCUST'OMLBSUVICE
35CAAON sT sTE LA
RE oLM DG
IIPPrimer
COLOR LAs[RATPrLoMSPWaltdw
IAJED
35C=N5TSTESSA
REol-MD3
HPPrlmer
COLOR LASERIRTPFCf Kb%n
IeD-sNNLX
3GCWNSTRIFE T
ME WeiDS
HP Prim -Er
COLOR LASEIR11TVRfi Mku-Jn
PD ANPILx
3DCAJONSTREET
RLDLAPFDS
HP Primer
LASER JETPROW10fltln
PD EOC
12.79 W PAR< AvE
REOLAY4136
HPPrlrut
LASER JET PRoM.1I12dn
PLJ EOC
12-igWPARKAWE
REDLAPt.135
HPPrlrnet
LASE RJITEt5Dn
P13 FOC
i2-,gwPAF AVF
REWNDS
FIPPrlmet
COLOR LASEJRIETPRO M5PMY173fdn
I- CS-SSOLhDWASTE
2151NEWADA57
REWINDS
IIPPrim-of
COLORLAs.R1ETPRLq MEPM17,1r '
M1JRD-V410-TP
L`.wurvADAST
REDLAND5
VIPPrIm•^r
CDLORLAE& R18TPPDE+IWdw
M1JTD Ve,v7P
19W N FVADAST
REDLA0I05
FIPPrlrmcr
COLORLASE. FJITPPo iFdPK177Vw
MiFE) VevTp
t9-AN'F4rADASt
REDLM4.D!S
FIPPrimer
COLOR LW RNTPRO MEPM179fdw
t4.111) WASTEWATER
1951dN,EvADAsT
REDLAel-DS
flPPnmer
COLOR JET PRO MEPW"Jn
Milo Tv'ALSTFVoATFR
LMBNEvADA$T
REOLMOS
VIPPrIrrLu
LgSFRJFTPITi1M[P479friew
EC9-BLICE3liNGMwrDAANCE
L9WN'I:'VADASt
PrOLAdI-DS
14P Primer
COL0P-J HJTT PRO KT W81IO4L
FCS-REPRI ATIOM
11v LJWNIA
REDLMD5
HPPrlmer
COLOR LASER XTPR13MFPM179fdn
FCS-�fREET
011TlNFART{&T
REoLA:4C5
FIP Primer
COLOR LA5HVFTPRDMRPM479fdn
FCSMLELD
H65PARKFCRDOR
RFOLA-z's
fiPPrimer
t=411dETPRO WPM.1771ON
FCSMULID
swPARKIORDDR.
MOLA4DS
FP Primer
LASE R1ET FIGINift
MIANAGEMLN'I SL14a'ICE5- PLRCFW614,10
1:27D'N PA u e59JL
FEEOLA 4DS
IIPPrimer
LASURJET PRO MEP141-,9fdw
FC5
1:7nwPJAR(AllL
REDL%DS
FIPPrlMw
IAlICRJET K7'iFlVV HTP
WID
L2,0'NPAFR<AvE
REDLM41)S
HFPrlmer
C0LORLA%%RJET 1W155DN
1,11:5SME1S
1270wPAHx1&F
REDLAMos
IIPPrimw
COLOR Li%SLHJET PRO K"-
FCS-9OLIDWASTI
121eDwPARJiLrve'F
REDLANins
IIPPrimer
COLORL45ERIJILT PW"IP1".mirDN
F.CsFLEET
1210WHMt4.'E
RLDLAI41JG
IIPPrinter
COLORLS"JETLN11WR15EW55
ICsFLE'El
127-DwPA11MAVE
RLOL.Ae4as
HP Printer
LAS111JETPROMAUdn
l,"D
16E614.•CRAFTONAVE
M1.100NE
HPPrlmer
LASER JET PRO HIPIA19tdn
MJID
1604N.CRAFTONAVE
MI_10ONE
HP Primer
LASER JET PRO MEPI417TTdw
Milo
160AN.CWVTONAVE
WwruPIB
IPPrlm--7
COLORLASIL ATPHi3TSIPh 7MW
MJa0
16WN-CRCF40NAWIF
tMENTONE
FIPPrim-r
COLOR LA-A'RRJET PD.MIPMl179tdn
KA13
3MMILLr-PJ EKPD
iMIFWONf
IIPPrImef
COLOR LASER jirPFbtg,-PW79fdn
MilFD
3MMILLCREEKRD
MEMIONE
IIPPrlmer
LASE RIETPRO M-HPM79FDrI
PDFVDFNCE
VCUDN5TRIET
REOLANDS
HPPrlmer
LASE:RIFTPFIOMAfbT%
6RN 4AJ3FMFN15FEVIMIT
30CMNSTREET
REDLMID5
VIPPrinrer
LASER JET PROdDOM45fanw
WSPARW
127W,41tal5T
REDLANDS
FIPPrlmer
LASE RJITPRO MA-%1dw
LIERARY
12.8WvINEST
PLOLANus
IIPPrlmsr
LASMETP3015
UHRk1Y
tz wvINEST
REol-ANDs
HP Primer
COLOR LASERJETPRr W57.dw
LIBRARY
131WvINLST
REoLA,4DS
IIPPrimer
LASMJET PRo4DOcoLOTRMd51jn*
uspAIY
132W"?INLST
REOLANDs
VIP Primer
COLOR LASERJETPRO 32OJdw
LIBHARY
M Will NEST
REDLAND6
IIPPrimer
COLOR LASLRIETPRO rr9tMdw
LIIgrAHY
i.'dwvNI: 3T
RE.DI-PIDS
fIPPrimer
Cut.011LA5ERJETPRO MI-P�C301Tdn
MILD
L%UNEYADAST
RLOLAMt35
VIP Primer
Cut -OF LA5ER1ET PRO MEP43DSTdw
CHO HOMELESSS-DJUTIOUS
3MSTATE STREFT
REOLMIDS
VIPPrlmcr
COLOR LA5ERJETPRO WilA3fJ3fdw
UND-HDMELESSSOLUTiONS
300 STATE STREET
R€DLAiDs
27
[AcmolAgreements\Burlronics FY2526-037.doc-wrn
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA,
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
.CA
CA
CA
CA,
CA
GIA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
CA
Co.
CA
CA
a
CA
CA
CA
CA
GA
CA
CA
EXHIBIT "Crr
FEE SCHEDULE TITLE- MPS DESKTOP RATE SHEET
Vander. Aurtronic$Business SWems PSA
Desktops
Required MFP components
lmptememation One-time charge
Per unit price
FquipmentDelivery llnstatl
$ 123.00
LeaSereturn
$ 30000
Remote device monitoring
Billed monthly
Per unit price
Job accounting
inc.
Automated mpterreads
inc.
Automated toner reptenisttment
inc.
End user support
Billed monthly
Per unit price
Training
in-.
Help Desk (Hardware support(
i n =.
Hourly - LTsupport
$175.00
Account Management
Billed monthly
Per unit price
R-2porting
wce
Invoicing
inc.
t ustt'Jmer Business Revrew (Qmty)
IiIC.
50Wtiort Assessments
inc.
I; lemolAgreementslBurlronics FY2526-037.doc-wm
Cost Per ClickwlOEM Supplies (Bitted Monthly)
Device Type
Pages per minute
Desktop Laser
Printers
Up to26
21-40
41pluS
Monopages
0.0119
0101191
0.0119
Cotorpages
0.0829
0-08291
0.0829
Cost Per Click wlCompatihte Supplies (Bitted Monthly(
Device -Type
Pages per minute
Desktop Laser
Printers
Npto2O
21-40
41plus
Monopages
0.0119
O.D119
0.0119
Cotorpages
0.0829
D.D8291
O.OB29
28
EXHIBIT "D"
WORKERS' COMPENSATION INSURANCE CERTIFICATION
Every employer, except the State, shall secure the payment of compensation in one or more of
the following ways:
(a) By being insured against liability to pay compensation by, one or more insurers
duly authorized to write compensation insurance in this State.
(b) By securing from the Director of Industrial Relations, a certificate of consent to
self -insure, either as an individual employer, or as one employer in a group of
employers, which may be given upon furnishing proof satisfactory to the Director
of Industrial Relations of ability to self -insure and to pay any compensation that
may become due to his or her employees.
1=91W9)2
X I am aware of the provisions of Section 3700 of the Labor Code which requires every
employer to be insured against liability for Workers' Compensation or to undertake
self-insurance in accordance with the provisions of that Code, and I will comply with such
provisions before commencing the performance of the work and activities required or
permitted under this Agreement. (Labor Code §1861).
I affirm that at all times, in performing the work and activities required or permitted under
this Agreement, I shall not employ any person in any manner such that I become subject to the
workers' compensation laws of California. However, at any time, if I employ any person such
that I become subject to the workers' compensation laws of California, immediately I shall
provide the City with a certificate of consent to self -insure, or a certification of workers'
compensation insurance.
I certify under penalty of perjury under the laws of the State of California that the information
and representations made in this certificate are true and correct.
BURTRONICS BUSINESS SYTEMS
By: /( Date: 9/22/2025
Randolph Hlebasko, President
29
I:\cmo\Agreements\Burtronics FY2526-037.doc-wm